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Role Summary

As a Data Engineer, you will be an integral part of our Data Engineering team supporting an event-driven server less data engineering pipeline on AWS cloud, responsible for assisting in the end-to-end analysis, development & maintenance of data pipelines and systems (DataOps). You will work closely with fellow data engineers & production support to ensure the availability and reliability of data for analytics and business intelligence purposes.

Requirements:

·      Around 4 years of working experience in data warehousing / BI system.

·      Strong hands-on experience with Snowflake AND strong programming skills in Python

·      Strong hands-on SQL skills

·      Knowledge with any of the cloud databases such as Snowflake,Redshift,Google BigQuery,RDS,etc.

·      Knowledge on debt for cloud databases

·      AWS Services such as SNS, SQS, ECS, Docker, Kinesis & Lambda functions

·      Solid understanding of ETL processes, and data warehousing concepts

·      Familiarity with version control systems (e.g., Git/bit bucket, etc.) and collaborative development practices in an agile framework

·      Experience with scrum methodologies

·      Infrastructure build tools such as CFT / Terraform is a plus.

·      Knowledge on Denodo, data cataloguing tools & data quality mechanisms is a plus.

·      Strong team player with good communication skills.

Overview Optisol Business Solutions

OptiSol was named on this year's Best Companies to Work for list by Great place to work. We are a team of about 500+ Agile employees with a development center in India and global offices in the US, UK (United Kingdom), Australia, Ireland, Sweden, and Dubai. 16+ years of joyful journey and we have built about 500+ digital solutions. We have 200+ happy and satisfied clients across 24 countries.

Benefits, working with Optisol

·      Great Learning & Development program

·      Flextime, Work-at-Home & Hybrid Options

·      A knowledgeable, high-achieving, experienced & fun team.

·      Spot Awards & Recognition.

·      The chance to be a part of next success story.

·      A competitive base salary.

More Than Just a Job, We Offer an Opportunity To Grow. Are you the one, who looks out to Build your Future & Build your Dream? We have the Job for you, to make your dream comes true.

About This Opportunity:

Join Printrove as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shipping logistics, or operational overhead.

As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions, you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.

What You'll Do:

Champion Our Merchants

Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.

Orchestrate Operations

Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) to provide accurate, real-time updates on orders, shipments, and delivery status.

Solve Complex Problems

Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, and proactively address recurring issues to improve the overall merchant experience.

Drive Data Excellence

Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention to detail ensures our team has the insights needed for continuous improvement.

Identify Growth Opportunities

Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchant insights directly fuel our business development efforts.

Elevate Service Standards

Work closely with our Customer Success Team Lead to refine processes, implement best practices, and consistently exceed merchant expectations.

What We're Looking For:

Proven Experience

1–2 years in SaaS or e-commerce customer support with a track record of maintaining high satisfaction scores and resolving complex issues.

Communication Excellence

Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency in Hindi and Tamil is highly valued for our diverse merchant base.

Technical Aptitude

Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quick to learn new tools and adapt to evolving workflows.

Strategic Problem-Solving

Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzles to solve, not obstacles to avoid.

Local Presence

Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-person collaboration drives our best results.

Future-Forward Mindset

Interest in AI tools and automation is a significant plus. We're building tomorrow's customer support experience today.

Why Choose Printrove?

High-Impact Environment

Your work directly influences merchant success and company growth. See immediate results from your efforts in a fast-paced startup setting.

Accelerated Learning

Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills that open doors across the tech industry.

AI-Enhanced Operations

Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology to scale efficiently and deliver exceptional experiences.

Clear Career Progression

Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership roles based on performance and interests.

Meaningful Mission

Be part of democratizing entrepreneurship in India. Every problem you solve helps a small business owner achieve their dreams.

Ready to Join Our Mission?

If you're passionate about customer success, thrive in dynamic environments, and want to be part of India's print-on-demand revolution, we want to hear from you.

Job description

Responsibilities:

Finance:

Oversee financial planning and analysis, including the preparation of budgets, forecasts, and financial modeling.

Monitor and manage the organization's cash flow, ensuring optimal liquidity for operations.

Conduct financial analysis to identify trends, challenges, and opportunities to improve profitability and cost efficiency.

Assist in long-term business and strategic planning.

Evaluate and recommend investment opportunities and funding options.

Manage financial risks, including interest rate and currency risks.

Accounting:

7. Manage and oversee the entire accounting process, including the daily operations of accounts payable, accounts receivable, and general ledger.

Ensure accurate and timely month-end and year-end close processes.

Prepare internal financial statements and external reports for stakeholders.

Ensure compliance with local accounting standards and regulations.

Manage tax compliance, filings, and liaise with tax consultants and authorities.

Coordinate and prepare for internal and external audits.

Establish and enforce proper accounting methods, policies, and principles.

General:

14. Implement and maintain financial controls and procedures.

Stay updated on industry trends, best practices, and changes in regulatory environments.

Lead and develop a team, if applicable.

Liaise with other departments to provide financial insights and recommendations.

Required Skills and Qualifications:

Bachelor's or Master’s in Finance, Accounting, or a related field. Professional certifications like CA, CMA, or CPA will be a plus.

Proven experience in finance and accounting roles with increasing responsibility.

Strong understanding of accounting principles, financial statements, and cash flow management.

Proficiency in accounting software and tools, such as Tally, QuickBooks, or similar.

Advanced proficiency in Microsoft Excel and other MS Office applications.

Strong analytical skills and attention to detail.

Excellent communication and leadership skills.

Knowledge of local tax laws and regulations.

High level of integrity and professionalism

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Yearly bonus
• 
  

Experience:

• zoho books: 1 year (Preferred)

Work Location: In person

Net Developer with 4-7 years of experience with experience with :

• Full development lifecycle with ASP.NET, C#.NET, VB.NET, MS SQL,
• Proficiency with Oracle SQL, PL/SQL and Stored Procedure
• API Development

Title/Role: Python Django Consultant

Experience: 8+ Years

Work Location: Indore / Pune /Chennai / Vadodara

Notice period: Immediate to 15 Days Max

Key Skills: Python, Django, Crispy Forms, Authentication, Bootstrap, jQuery, Server Side Rendered, SQL, Azure, React, Django DevOps

Job Description:

• Should have knowledge and created forms using Django. Crispy forms is a plus point.
• Must have leadership experience 
• Should have good understanding of function based and class based views.
• Should have good understanding about authentication (JWT and Token authentication)
• Django – at least one senior with deep Django experience. The other 1 or 2 can be mid to senior python or Django
• FrontEnd – Must have React/ Angular, CSS experience
• Database – Ideally SQL but most senior has solid DB experience
• Cloud – Azure preferred but agnostic
• Consulting / client project background ideal.

Django Stack:

• Django
• Server Side Rendered HTML
• Bootstrap
• jQuery
• Azure SQL
• Azure Active Directory
• Server Side Rendered/jQuery is older tech but is what we are ok with for internal tools. This is a good combination of late adopter agile stack integrated within an enterprise. Potentially we can push them to React for some discreet projects or pages that need more dynamism.

Django Devops:

• Should have expertise with deploying and managing Django in Azure.
• Django deployment to Azure via Docker.
• Django connection to Azure SQL.
• Django auth integration with Active Directory.
• Terraform scripts to make this setup seamless.
• Easy, proven to deployment / setup to AWS, GCP.
• Load balancing, more advanced services, task queues, etc.

Job Description:

Years Of Experience: 3 – 4 Years

We are looking for a dynamic UI/UX designer who will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets. You will ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design.

The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology.

UI UX Designer Responsibilities:

· Investigating user experience design requirements for our suite of digital assets.

· Developing and conceptualizing a comprehensive UI/UX design strategy for the brand.

· Producing high-quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.

· Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.

· Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.

· Collaborating with the marketing team, and internal and external designers to ensure the creation and delivery of tailored experiences for the digital user.

· Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.

· Adhering to style standards on typography and graphic design.

UI UX Designer Requirements:

· A bachelor's degree and a minimum of 3 years UI/UX design experience for digital products or services.

· A portfolio of professional UI/UX design work for both web and mobile platforms.

· Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.

· A team player but can work independently too.

· Excellent written and verbal communication skills.

· Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Collection creation, access method tuning, sharding implementation, index creation, and debugging query execution to obtain top database performance.
• Execute DB upgrades on time
• Configuration of MongoDB instances, Schema and MongoDB modelling
• Table design, index utilisation, design indexing strategies , query plan analysis and Optimise performance issues
• Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
• Implement appropriate indexes (B-Tree, Geospatial, Text) for performance improvement
• Implement Mongo Management Service for automating a variety of tasks, including backup/recovery and performance management
• Recommend and implement best practices for Rest API integration framework/model
• Develop MongoDB and API prototypes and proofs of concept
• Implement optimal backup and recovery and assist developers in detecting performance problems using MMS and Mongo Profiler
• Work closely with the development teams to implement new features and enhancements and the maintenance and support of existing applications in production
• Automate routine DB operations with scripting
• Configure, monitor, and deploy replica sets and upgrade databases through patches
• Keep clear documentation of the database setup and architecture and plan procedures for backup in case of a data loss
• Ensure that the databases achieve maximum performance and availability
• Create roles and users and set their permissions and mentor staff on MongoDB best practices
• Write procedures for backup and disaster recovery

• Develop front end User Interface of our UKLB Experience Analysis (Biometrics) tool using SharePoint, PowerApps, Power Automate and Logic Apps 
• Connection of UI with back end SQL Database using Logic Apps - Advise solution design as a Logic Apps expert (specifically around UI)
•  Responsible for managing technology in projects and providing technical guidance or solutions for work completion

Skills and Experience

• Experience with Azure services like Azure App Services, Azure Active Directory, Azure SQL, Azure PostgreSQL, Key Vault, Azure DevOps, Application Insights, Azure Storage, Redis Cache
•  Microsoft Azure Developer Certification
• Experience with .Net SDK, integration tools, Application and Security frameworks
• C#, ASP.NET, Application development using .Net Framework
•   Preferred: Insurance or BFSI domain experience
• .Net
•  Azure/

Location: Chennai

Salary : 15-20 LPA

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We’re looking for a highly skilled customer service representative to join our team, managing inbound and outbound phone calls, email requests, and face to face interaction with a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues that come up with our customer-first business mentality. He or she is also experienced with sales, as the opportunity to promote company products and services may arise. The most successful representatives have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, he or she will be integral to reinforcing our reputation for exceptional customer service.

Objectives of this Role

• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
• Identify and address customer needs with a goal of complete satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
• Meet customer service department sales targets, generating sales leads when opportunities arise

Skills and Qualifications

• Successful experience in a corporate environment
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems and alleviate conflicts or escalate tactifully
• Ability to multitask, manage time, and prioritize
• Able to work individually and as a team