Data Engineer (Senior/Lead)

Role Overview

This is a 20% technical, 80% non-technical role designed for individuals who can blend technical know-how with strong operational and communication skills. You’ll be the bridge between our product and the client’s operations team.

Key Responsibilities

• Collaborate with clients to co-design SOPs for resolving support queries across channels (chat, ticket, voice)
• Scope and plan each integration: gather technical and operational requirements and convert them into an executable timeline with measurable success metrics (e.g., coverage %, accuracy, CSAT)
• Lead integration rollouts and post-launch success loops: monitor performance, debug issues, fine-tune prompts and workflows
• Conduct quarterly “AI health-checks” and continuously improve system effectiveness
• Troubleshoot production issues, replicate bugs, ship patches, and write clear root-cause analyses (RCAs)
• Act as the customer’s voice internally, channel key insights to product and engineering teams

Must-Have Qualifications

• Engineering degree is a must; Computer Science preferred
• Past experience in coding and a sound understanding of APIs is preferred
• Ability to communicate clearly with both technical and non-technical stakeholders
• Experience working in SaaS, customer success, implementation, or operations roles
• Analytical mindset with the ability to make data-driven decisions

We are looking for a software tester to collaborate with different teams to ensure high quality product deliverables.

Responsibilities:

• Review software requirements
• Prepare/ Review test plans and test cases
• Execute test cases, report issues and share test execution reports
• Write test cases to automate the functional testing

Job Requirements:

• 2+ years of relevant experience
• Experience in any test automation framework
• Experience in any test case management tool
• Ability to work as a functional as well as automation tester
• Ability to communicate with development and business teams
• Have keen eye for detail and be able to see the bigger picture
• Strong team player who can work efficiently in a highly collaborative environment
• Motivated and able to work independently
• Experience in performance testing will be a plus

About Rolling Arrays

Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses: 

HR System Implementation Services: 

Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include – 

• SAP SuccessFactors Design Consulting
• SAP SuccessFactors Implementation
• SAP SuccessFactors Change Management
• SAP SuccessFactors Support Services (AMS)

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products): 

• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

JOB ROLE:

We are seeking a highly creative, multifaceted UX writer to join our diverse team to create visible and impactful change.

In this role you will help craft the voice and tone of our design system. As our UX writer you’ll focus on content strategy, writing, basic typography and layout.

This is a hands-on writing role and requires an individual who has a passion for distilling complex requirements into elegant solutions.

What you will do?

“Your main mission is to make digital interfaces easy to use.”

As a UX writer you will:

• Advocate for Extramarks and help shape product experience by crafting copy that helps users complete the task at hand.
• Set the tone for content and drive cohesive product narrative across multiple platforms and touchpoint.
• Guide the user through the digital experience in an intuitive manner, building a bridge between the user’s needs and the company’s goals.
• Work with multiple stakeholders including product managers, engineers and designers to help establish connective language and a unified voice.

What we are looking for?

“You use your gift for language to design intuitive, delightful product experiences that help users accomplish their goals.”

• Knowledge of usability, user-centered design, content strategy and a strong capacity for logical and creative thinking is required.
• A deep understanding of UX and how copy and design support each other. You are an advocate for clear, concise UI, and you champion writing and design that supports both the content and the user.

Preferred Education

• 3-5 years of experience living and breathing UX, and have held positions as a UX or UI Writer.
• A portfolio showcasing exceptional execution, from process to outcomes
• Excellent written and verbal communication skills.
• Bachelors/ Masters in Design, Marketing, Communications, Journalism or relevant field.

Kindly share your updated resume and sample work links for the reference.

•  Past experience working with chatbots.
• Post-academic, real world experience in bring public-facing production projects to completion
• Improve dialog flow to handle those recurring questions / develop new actions

• Help with handling of multilingual support

- Notice Period : 0 to 30 Days
- Experience - 7+ Year's 
- Work from home till pandemic

• Circuit Design (Schematic Entry), Digital, Analog & Power.
• High-speed PCB Layout Design, up to 8-Layer, routing high current tracks (up to 30A)
• Experience on “Altium Designer” will be added advantage.
• Experience with ARM processors & AVR Controllers will be preferred.
• Preparing Design and test procedure documentation.
• System integration and Testing.
• Hardware Troubleshooting.
• Awareness of PCB Fabrication & assembly Processes.
• Awareness for component procurement, finding substitutes.
• Design transfer to production by defining production processes.
• Assist production for optimizing operations components sourcing, troubleshooting.
• Interact with PCB Design team.
• Interact with hardware team/consultants in India, USA
• Should have leadership qualities for handling a team.
• Communication with Component manufacturers/vendors for part choices & design support.
• Preparing documentation for design, for design transfer to production, for submittal to various labs for certifications
• B.E (Electronics and communication, Instrumentation and Electronics, E.E.E)

• Create content marketing campaigns to drive leads and subscribers 
• Regularly produce various content types, including email, social media posts, and blogs
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Collaborate with other departments to create innovative content ideas
  Create quirky content for Insta, Facebook posts.

Skills-

• Bachelor’s degree in English, Journalism or related field
• Knowledge of digital marketing tactics, including SEO, email marketing, and social media marketing (Preferred)
• Excellent writing skills, as well as the ability to communicate and collaborate effectively
• The ability to consistently meet tight deadlines