E-commerce & Digital Marketing Executive

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Company: - Re / Max Realty – Real Estate Company

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What We Offer:

High-commission structure

Premium projects in top locations

Growth & long-term association

Who Can Apply?

Freelancers specially working with us

Self-driven individuals with good communication skills

Prior real estate experience preferred (but not mandatory)

Join us and grow with one of the fastest-growing real estate firms.

• Manage high-volume inbound and outbound customer calls in a timely and professional manner.
• Provide accurate and comprehensive information about our products and services to address customer inquiries effectively.
• Resolve customer issues and complaints by identifying needs, clarifying information, researching problems, and providing efficient solutions.
• Conduct necessary follow-ups with customers to ensure complete resolution and guarantee satisfaction.
• Maintain meticulous records of all customer interactions and transactions within our CRM database.
• Collaborate with team members to meet and exceed daily and weekly performance targets (KPIs) and departmental goals.

Requirements:

•            Bachelor’s degree in computer science, Engineering, or a related field.

•            Strong understanding of distributed data processing platforms like Databricks and BigQuery.

•            Proficiency in Python, PySpark, and SQL programming languages.

•            Experience with performance optimization for large datasets.

•            Strong debugging and problem-solving skills.

•            Fundamental knowledge of cloud services, preferably Azure or GCP.

•            Excellent communication and teamwork skills.

Nice to Have:

•            Experience in data migration projects.

•            Understanding of technologies like Delta Lake/warehouse.

Chatbot Developer

We are a Conversational AI- Product Development company which is located in the USA, Bangalore.

We are looking for a Senior Chatbot /Javascript Developer to join the Avaamo PSG(delivery) team.

Responsibilities:

• Independent team member for analyzing requirements, designing, coding, and implementing  Conversation AI products.
• Its a  product expert work closely with IT Managers and Business Groups to gather requirements and translate those into the required technical solution.
• Drive solution implementation using the Conversational design approach.
• Develop, deploy and maintain customized extensions to the Avaamo platform-specific to customer requirements.
• Conduct training and technical guidance sessions for partner and customer development teams.
• Evaluating reported defects and the correction of prioritized defects.
• Travel onsite to customer locations for close support.
• Document how to's and implement best practices for Avaamo product solutions.

Requirements:

• Strong programming experience in javascript, HTML/CSS.
• Experience of creating and consuming REST APIs and SOAP services.
• Strong knowledge and awareness of Web Technologies and current web trends.
• Working knowledge of Security in Web applications and services.
• experience in using the NodeJS framework with good understanding of the underlying architecture.
• Experience of deploying web applications on Linux servers in production environment.
• Excellent communication skills.

Good to haves:

• Full stack experience UI and UX design experience or insights
• Working knowledge of AI, ML and NLP.
• Experience of enterprise systems integration like MS Dynamics CRM, Salesforce, ServiceNow, MS Active Directory etc.
• Experience of building Single Sign On in web/mobile applications.
• Ability to learn latest technologies and handle small engineering teams.

-An Associate Product Manager assists in the development and execution of product strategies.

-Responsibilities include market research, collaboration with cross-functional teams, assisting in product planning, and supporting the product lifecycle.

-Additionally, they may contribute to the creation of product roadmaps, gather and analyze user feedback, and aid in the coordination of product launches.

Roles and Responsibilities:

·         Design and implement scalable web applications and platforms using technologies such as Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres

·         Good understanding of web and REST API design patterns

·         Experience with AWS technologies such as EKS, ECS, ECR, Fargate, EC2, Lambda, ALB will be an added advantage

·         Hands-on experience with unit test frameworks like Jest

·         Good working knowledge of JIRA, Confluence, Git

·         Basic knowledge of Kubernetes and Terraform for infrastructure as code

·         Basic knowledge of Docker compose and Docker

·         Strong understanding of microservices architecture and ability to implement components independently

·         Proven track record of problem-solving skills

·         Excellent communication skills

• Job Title

• Actively seek out new sales opportunities through cold calling, networking and social media
• Conduct market research to identify selling possibilities and evaluate customer needs
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales data
• Participate on behalf of the company in conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Client handling
• Gather feedback from customers and share with internal teams

BRIDGEi2i Analytics is looking for candidates who are interested to be part of "Our" journey to build a best-in-class organization, driving increased adoption of business analytics across the globe.

Role:

• Getting hands on with core development work! Yes you’ll lead and manage your own team, but you’ll also frequently get down to coding, testing, and designing solutions
• Full Stack Development! Whether it is building a new product or taking an existing one to the next level, you’ll be expected to work on full stack application development whenever the situation calls for
• Juggling Business and Technology! We want someone who can understand the client’s business requirements and be able to map technology solutions to make these requirements work
• Leading from the front! Your charismatic leadership skills will help in leading and motivating your team through all stages of the product development lifecycle.
• Being a Mentor! Your team will constantly look up to you for guidance in challenging situations and we are looking for someone who can bring them up as tomorrow’s leaders
• Sound technical depth with over 6 years of experience in Java and open source technologies and managing the end to end product development life cycle
• Exceptional communication skills that can be leveraged in effectively communicating with teams, clients and business leaders within the company
• Stellar business orientation and the ability to link technology and business to devise apt solutions

Requirements

• 6+ years of experience in core Java/J2EE 
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowledge of one the web application framework such as Spring, Struts
• Strong knowledge of UI frameworks (AngularJS 2.0/4.0, ReactJS, Java script, HTML, CSS) 
• Strong knowledge of web services (Restful) 
• Possess advanced knowledge of object-oriented design, data structure and data architectures
• Good knowledge of relation database, SQL and ORM 
• Curiosity and attention to detail 
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions 
• Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements.