E-commerce & Digital Marketing Executive

Job Description

We are looking for a driven and client-focused professional to manage and grow a portfolio of SME clients. The role involves understanding client insurance needs, building strong long-term relationships, ensuring smooth service delivery, and driving sales through new business development and cross-selling of relevant insurance and financial products. The candidate will work closely with internal teams to provide excellent customer support and improve client satisfaction and retention.

Key Responsibilities

Manage a portfolio of SME clients and their insurance requirements

Build and maintain strong client relationships

Identify new business opportunities in the SME segment

Achieve sales and revenue targets

Cross-sell insurance and related financial products

Provide prompt support and resolve client queries

Coordinate with internal teams for smooth service delivery

Ensure client retention and satisfaction

Key Skills

SME Client Relationship Management

Insurance Sales

Business Development

Client Retention

Cross Selling

Customer Service

Negotiation Skills

Communication Skills

Portfolio Management

Lead Generation

Sales Target Achievement

Insurance Product Knowledge

Qualifications

Bachelor’s Degree

Experience in insurance sales / SME relationship management preferred

Key Responsibilities

Execute comprehensive manual test cases for our e-commerce platform

Design and implement automated test scripts using Selenium or Playwright

Work with AI-based testing tools to enhance testing efficiency and coverage

Identify, document, and track bugs throughout the testing lifecycle

Collaborate with developers and product managers to resolve issues

Participate in sprint planning and review meetings

Create and maintain testing documentation

Requirements

Minimum 2+ years of hands-on software testing experience

Strong manual testing skills with attention to detail

Experience with test automation frameworks (Selenium or Playwright)

Familiarity with AI-based testing tools and approaches

Understanding of e-commerce platforms and their testing requirements

Excellent problem-solving and analytical skills

Strong communication and collaboration abilities

Experience with agile testing methodologies

Selection Process

Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:

Initial screening and interview

First-round technical assessment (practical task)

Technical interview

Second-round technical assessment (practical task)

Final interview

Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.

Key Responsibilities

• Design, develop, and maintain scalable microservices and RESTful APIs using Python (Flask, FastAPI, or Django).
• Architect data models for SQL and NoSQL databases (PostgreSQL, ClickHouse, MongoDB, DynamoDB) to optimize performance and reliability.
• Implement efficient and secure data access layers, caching, and indexing strategies.
• Collaborate closely with product and frontend teams to deliver seamless user experiences.
• Build responsive UI components using HTML, CSS, JavaScript, and frameworks like React or Angular.
• Ensure system reliability, observability, and fault tolerance across services.
• Lead code reviews, mentor junior engineers, and promote engineering best practices.
• Contribute to DevOps and CI/CD workflows for smooth deployments and testing automation.

Required Skills & Experience

• 10+ years of professional software development experience.
• Strong proficiency in Python, with deep understanding of OOP, asynchronous programming, and performance optimization.
• Proven expertise in building FAST API based microservices architectures.
• Solid understanding of SQL and NoSQL data modeling, query optimization, and schema design.
• Excellent hands on proficiency in frontend proficiency with HTML, CSS, JavaScript, and a modern framework (React, Angular, or Vue).
• Experience working with cloud platforms (AWS, GCP, or Azure) and containerized deployments (Docker, Kubernetes).
• Familiarity with distributed systems, event-driven architectures, and messaging queues (Kafka, RabbitMQ).
• Excellent problem-solving, communication, and system design skills.

• Reporting to the Customer Experience Manager
• Work from office: the role will be based in Bark’s offices in Bangalore
• The package will be a good base salary with excellent commission on top
• He/she will be responsible for the following aspects of customer success, including:
• Front-line B2B support for inbound calls & mails (ratio 80:20))
• Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements

• Well versed in English and Marathi (oral and written communication)
• Experience in sales or customer support domain will be appreciated
• Fresh graduate or less than 2 years of experience
• A go-getter attitude to get things done efficiently and resolve user queries in a single contact
• Excellent communication style and ability to stay calm under pressure

Desirable

• Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
• Comfortable to work for 40 hours/ week on a roster basis
• Knowledge of other languages will be an advantage