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• Assist in designing user-friendly interfaces for web and mobile applications.
• Create wireframes, prototypes, and visual designs to demonstrate design concepts.
• Conduct user research, gather feedback, and analyse user needs.
• Collaborate closely with developers, project managers, and other teams as per requirement of projects.
• Ensure designs align with usability principles, accessibility standards, and brand guidelines.
• Iterate on designs based on feedback and testing results.
• Stay updated with design trends, tools, and best practices in UI/UX design.

Job Title: Customer Support Executive – Travel Industry

Location: Ghitorni, New Delhi

Company: Aertrip.com

Job Type: Full-Time

About Us

Aertrip.com is a leading travel technology company offering flight, hotel, and holiday booking solutions. We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. Freshers with excellent communication skills are highly encouraged to apply.

Key Responsibilities

• Handle customer queries related to flight, hotel, and holiday bookings via phone, email, and chat.
• Provide timely and accurate information regarding bookings, refunds, cancellations, and general travel inquiries.
• Assist customers with itinerary details, travel requirements, fare rules, and booking processes.
• Coordinate with internal teams (Ticketing, Operations, Finance) to resolve customer issues.
• Maintain records of customer interactions and ensure all queries are closed within TAT.
• Deliver excellent customer service with a positive attitude and clear communication.
• Manage escalations professionally and strive for first-contact resolution.
• 
  

Required Skills & Qualifications

• Excellent communication skills (verbal & written).
• Customer-first attitude with strong problem-solving abilities.
• Ability to handle stressful situations calmly and professionally.
• Basic computer knowledge (MS Office, email handling).
• Ability to work in rotational shifts if required.
• 
  

Preferred Qualifications

• Graduate in any stream.
• Experience in customer support (travel/airline/hospitality) is a plus.
• Freshers with strong communication skills are also welcome.

Build and implement complex, large-scale applications capable of integrating with multiple internal/external systems.

Engage in full Application Lifecycle from design and coding through to test, build, QA, deployment, and maintenance.

Leverage your experience with cloud infrastructure to build cloud-based software solutions and support the migration of applications to the cloud.

Liaise with Core Platform team to build & reuse enterprise frameworks.

Partner with business stakeholders to translate business requirements into consumable technical stories and software solutions.

Qualifications

Full Stack Engineer with 6-8 years of extensive working experience in all components of web application development focusing on User Interface Angular framework, databases, integrating with Services/APIs.

Minimum of 5+ years working in front-end web development with Angular 16+ and 3+ years with API backend development using Microsoft.NET 6+ Technologies.

Minimum of 3+ years hands on experience working with databases including SQL Server, MongoDB & Cosmos DB.

Deep understanding and knowledge on Routing, Dependency Injection, Web API Filters.

Caching, Authentication (SAML/OAuth/JWT) & Authorization modules.

Extensive programming experience in HTML5, CSS3, SASS or LESS.

Excellent JavaScript knowledge and programming experience with ES5/ES6

Strong knowledge of REST, MS Azure Platform, Application Infrastructure.

Good knowledge of Typescript, NX, cypress, Micro–Front End Architecture

Experience in building SOAP & REST APIs using Microsoft.NET technologies.

Experience with tools like Redux, Webpack, Angular CLI

Experience with building scalable PWAs (Progressive Web Applications).

Experience in web application development resiliency and performance.

Experience with client-side architecture and design patterns.

Awareness of cross-browser compatibility issues and client-side performance considerations.

Good understanding of Unit testing frameworks for UI & API.

Proficient understanding of code versioning tools, such as Git.

Experience working with Jira and Agile/Scrum environments.

#Angular16+

#Microsoft.NET6+

#HTML5

#CSS3

#SASS

#LESS

hashtag

#SQLServer

#MongoDB

#CosmosDB

#REST

#MSAzure

#Typescript

#NX

hashtag

#cypress

#SOAP

#REST

#Redux

#Webpack

#AngularCLI

#PWAs

#Git

#Jira

#Agile

#Scrum

#Routing

#DependencyInjection

#WebAPIFilters.

Job description

Duties & Responsibilities

• Preparing hot and cold beverages and food products as per the defined SOP.
• Following the defined steps of guest service.
• Maintaining the cleaning & hygiene aspects of the store .
• Following the cleaning and hygiene guidelines set by the store .
• Managing product hygiene and expiry Managing store visual merchandising.
• Having basic knowledge about coffee beans and coffee machine.
• Having knowledge about the food safety rules and demonstrating them while working Handling the basic level product-related complaints as the per process.
• Maintaining the Daily/Weekly/Monthly inventory records.
• Supporting the Store Manager in stock reconciliations.
• Maintaining a safe and healthy work environment.

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage .
• Good written and verbal communication skills.
• Ability to work well under pressure.
• Flexible and works well with a team.
• Ability to multitask.
• Experience in luxury retail or hospitality.

Reporting Manager - Store Manager

  Excellent communication and interpersonal skills

   Ability to multitask, prioritize, and manage time effectively

   Strong analytical and problem-solving skills

   Understanding of sales performance metrics

   Experience in the telecommunications industry is a plus

   Proficient in MS Office

   Utilize your extensive network and contacts in acquisition to drive sales and achieve revenue targets.

   Should be flexible to do market visits any areas in Bangalore.

   Upselling/Cross selling/pitching of new products/Product penetration

   Take ownership of promoting the brand and products in the market.

   Utilise your extensive network and contacts in acquisition to drive sales and achieve revenue targets.

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.

NET Developer Responsibilities:

• Utilizing Microsoft's .NET infrastructure to create software solutions that meet clients' requirements.
• Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Check your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Ensuring that outputs are visually appealing, user-friendly, and engaging.
• Deploying developments and monitoring uptake by the target audience.
• Using clients' feedback to inform the creation of subsequent versions of each development.

Skills: Microsoft. Net, Win forms, LINQ, Entity Framework, Integrating REST Ful APIs, SQL

Good to have: ElectronJs, Electron. Net

• Design and develop new user-facing features using React adhering to best coding practices and standards
• Translating designs and wireframes into high-quality code and building reusable components and front-end libraries for future use
• Consistently follows and promotes SDLC best practices: Coding standards, testing, code reviews, code comments, etc.
• Keeps key stakeholders informed about progress and problems; avoids surprises
• Building responsive web applications across a vast array of web-capable devices
• Design and architect technical solutions for the business problems
• Organizes and expresses ideas clearly and concisely
• Exhibits excellent teamwork, and strong problem-solving skills and helps achieve team goals.

• A bachelor’s or master’s degree in Computer Science or any other relevant engineering field from a reputed institute.
• Experience of 3 - 6 years as a Frontend Engineer.
• Excellent programming skills in JavaScript
• Proficient in ReactJS
• Good Exposure to AngularJS and VueJS
• Familiarity with CSS, Restful API modern build pipelines and development tools
• Good understanding of design patterns and a strong grasp of Material Design guidelines 

  
  Preferred Skills

  • Experience in developing and deploying applications on AWS, and Firebase. Experience with popular state management, frontend, and server-side rendering libraries
  • Understanding common front-end development tools (Babel, Webpack, NPM, etc.) and code versioning tools (Git and Mercurial)
  • Familiarity with Micro-frontends Architecture, Material UI, Ant Design, and GraphQL
  • Has delivered projects with end-to-end accountability
  • Identify and resolve performance and scalability issues
  • Strong desire to learn and grow, with intelligence & adaptability while building the best-in-class systems
  • Strong flair for effective communication and collaboration - you know when to push on and when to step back
    

    Additional Notes

    As we have to Bring your device policy, candidates should have a Laptop.