Technical Writer

About MyOperator

MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.

MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.

Role Overview

MyOperator's platform handles billions of real-time interactions — cloud call centers, IVR flows, WhatsApp APIs, AI voicebots, and a unified communication suite. As Manager QA, you will own quality across this entire product surface: from defining the QA strategy and automation architecture to taking accountability for production escapes and release confidence. This is not a sign-off role. You define what "good" looks like, build the systems to enforce it, and lead a team that treats quality as a product outcome — not a checkpoint.

You will work directly with Engineering, Product, and DevOps to embed quality at every stage of the development lifecycle. If you've scaled automation frameworks, reduced defect escape rates measurably, and built QA cultures where the team doesn't wait to be told what to test — this role is built around you.

Key Responsibility Areas

• Own and enforce the quality bar across MyOperator's full product suite — Cloud Call Center, IVR & Call Flows, WhatsApp API, AI Voicebots, and Unified Communication Platform — from sprint planning through production
• Architect and scale automation frameworks across UI (Web/Mobile), REST and GraphQL APIs, and end-to-end integration flows; integrate these into CI/CD pipelines for continuous testing
• Define, track, and improve quality metrics including defect escape rate, automation coverage percentage, test cycle time, flakiness rate, and Mean Time to Detect (MTTD)
• Lead performance and load testing strategies using JMeter, k6, or Locust to validate system behavior under production-scale traffic conditions
• Drive Root Cause Analysis (RCA) for production incidents and implement systemic fixes to prevent recurrence — not just mitigation
• Lead, mentor, and scale the QA team; set clear performance expectations, run regular calibrations, and build an ownership-driven, bias-for-action team culture
• Establish and maintain release entry/exit criteria, test environment parity with production, and structured test data management processes

Requirements — Must Have

• 5–8 years in QA with at least 2 years in a lead or ownership role managing a team of 3 or more'.
• Prior experience with technologies like Telephony, VOIP, WebRTC, Voice Bots, Sockets and WebSockets is a must have.​
• Hands-on expertise with one or more automation frameworks: Selenium, Cypress, Playwright, or Appium — with demonstrated ability to build or significantly scale a framework from the ground up
• Proficiency in Python, Java, or JavaScript for writing and maintaining automation code
• Strong hands-on experience in API testing using Postman or RestAssured, and CI/CD integration using Jenkins, GitHub Actions, or GitLab CI
• Demonstrable track record of reducing defect escape rates or improving automation coverage — with numbers to back it
• Experience with performance/load testing tools (JMeter, k6, or Locust) in a real production context

Requirements — Good to Have

• Prior experience at a SaaS, CPaaS, or Cloud Telephony company; understanding of SIP, IVR, VoIP, or WebRTC
• Exposure to AWS, GCP, or Azure in the context of test environment management or deployment pipelines
• Experience testing microservices and event-driven systems, including webhooks, async flows, and message queues
• Familiarity with contract testing (Pact) or AI/ML-specific testing — chatbots, voicebots, NLP output validation
• Knowledge of basic security testing principles, OWASP top 10, or chaos/resilience testing

This profile is not for

• Someone whose primary mode is reviewing test cases and delegating execution rather than building and owning the automation stack themselves
• Someone who treats QA sign-off as the finish line — this role is accountable for customer experience, not just green test runs
• Someone who waits for complete requirements before starting and escalates ambiguity upward instead of driving clarity

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job brief 

We are looking for a qualified Database developer to design stable and reliable databases, according to our company’s needs. You will be responsible for developing, testing, improving and maintaining new and existing databases to help users retrieve data effectively.

As part of our IT team, you will work closely with developers to ensure system consistency. You will also collaborate with administrators and clients to provide technical support and identify new requirements. Communication and organization skills are keys for this position, along with a problem-solution attitude.

Ultimately, you should be able to ensure our database systems run effectively and securely on a daily basis.

Responsibilities

• Design stable, reliable and effective databases
• Optimize and maintain legacy systems
• Modify databases according to requests and perform tests
• Solve database usage issues and malfunctions
• Liaise with developers to improve applications and establish best practices
• Gather user requirements and identify new features
• Develop technical and training manuals
• Provide data management support to users
• Ensure all database programs meet company and performance requirements
• Research and suggest new database products, services and protocols

Requirements

• Proven work experience as a Database developer (5+ Years)
• In-depth understanding of data management (e.g. permissions, recovery, security and monitoring)
• Knowledge of software development and user interface web applications
• Advanced proficiency and hands on experience with T-SQL, Stored Procedures, Cursors, Triggers, Schedulers etc.
• Familiarity working with MS SQL Server, MySQL, .Net Framework, java
• Excellent analytical and organization skills
• An ability to understand front-end users’ requirements and a problem-solving attitude
• Ability to craft detailed technical manuals.
• Excellent verbal and written communication skills
• BE/MCA/MSc Degree in Computer Science or relevant field.

About the Organisation

NeevJivan Foundation is a socially driven NGO dedicated to empowering marginalized communities in rural Maharashtra through skill development, vocational training, and entrepreneurship programs. Our goal is to create sustainable livelihoods and reduce income inequality by offering underprivileged individuals the tools to succeed in the modern economy.

We have already seen success in Jawhar and Dahanu talukas in Palghar district and plan to scale further.

Role Overview

The Fundraising Associate will be responsible for researching and identifying funding opportunities, managing donor relationships, and ensuring effective communication with donors. The role involves corporate fundraising, crowdfunding campaigns, donor stewardship, and database management. The associate will play a key role in securing funds for NeevJivan Foundation’s programs and ensuring donor retention.

Role & Responsibilities

Fundraising & Donor Research

● Conduct research to identify potential corporate donors based on thematic areas (livelihood, skill development, women empowerment) and geographic focus.

● Identify key contacts through LinkedIn, websites, and other platforms for outreach.

● Initiate cold email outreach and follow up to convert leads into potential funders.

● Develop outreach strategies for identified donor prospects based on the research.

Donor Outreach & Engagement

● Send out initial communication and nurture relationships with potential donors.

● Manage the donor pipeline, ensuring seamless transitions from outreach to field visits and proposal submissions.

● Organize donor field visits and ensure engagement with NeevJivan’s initiatives.

● Maintain donor relationships through personalized communication, reporting, and timely acknowledgment (thank you letters, 80G receipts, etc.).

Grant & CSR Fundraising

● Coordinate the due diligence documentation required for donor partnerships.

● Develop and update fundraising collaterals, including narratives, reports, and storytelling materials.

● Explore new funding sources, such as domestic foundations and grants, and expand donor outreach.

● Facilitate the signing of multi-year contracts and MoUs with donors.

Crowdfunding & Event Management

● Organize and manage crowdfunding campaigns, leveraging digital marketing strategies.

● Plan and execute fundraising events to engage supporters and attract new donors.

● Coordinate with marketing and program teams to showcase impact stories and promote fundraising initiatives.

Donor Management & Reporting

● Generate donor reports, utilization certificates, and impact reports to ensure transparency.

● Maintain and update donor databases using CRM tools like Zoho.

● Ensure all donor-related documentation is completed efficiently and submitted on time.

Key Performance Indicators (KPIs)

● Identify 15-20 relevant donors annually with at least 30% conversion.

● Establish multi-year funding contracts and MoUs.

● Retain existing donors through strong relationship management.

● Expand donor outreach and secure new funding sources.

● Maintain an organized and updated donor database with streamlined reporting.

Skills & Competencies

Technical Skills

● Proficiency in MS Excel, Word, and PowerPoint.

● Strong verbal and written communication skills.

● Ability to prepare detailed reports and presentations.

● Basic knowledge of sales and marketing

Soft Skills

● Strong negotiation and relationship-building abilities.

● Detail-oriented and highly organized.

● Proactive, energetic, and results-driven.

● Ability to engage with senior-level stakeholders.

● Strategic thinking and problem-solving mindset.

Desirable

● Experience with CRM software (Zoho preferred) for donor management.

● Prior experience of B2B sales.

Collaboration & Reporting

● Work closely with program teams for field visits and donor engagement.

● Coordinate with finance teams for fund utilization reports.

● Collaborate with marketing teams for storytelling and donor reports.

● Report directly to the Founder and Director of NeevJivan Foundation.

Opportunities for growth

● Navigating donor priorities and shifting funding landscapes requires one to keep ears to the ground, and this role will foster the growth of sectoral knowledge.

● Securing positive responses from potential funders requires patience and persistence. This role will build the agility and flexibility required to change work approaches and styles based on the changing organisational and donor priorities.

● Opportunity to lead fundraising initiatives and gain entrepreneurial experience by working closely with the Founder.

● Potential career growth into strategic Development roles.

Education & Experience

● Minimum: Graduate (MBA in Marketing preferred).

● Experience: Minimum 2 years in fundraising, sales, or B2B engagement (mandatory). Social sector experience preferred.

Location & Compensation

● Location: Dahanu Taluka, Palghar District, Maharashtra.

● Salary: Competitive and aligned with industry standards based on experience.

NeevJivan Foundation is an equal-opportunity employer. We encourage passionate individuals who believe in sustainable social impact to apply.

Skills:

Excellent verbal and written communication.

Strong leadership and management skills.

Must have excellent interpersonal skills.

Sound knowledge of MS Office, word and Email correspondence.

Knowledge of E-commerce online portals.

Largest network of beauty and wellness store with over 150 stores across Bangalore, Chennai, Hyderabad, Cochin, Mumbai, Pune, Bhubaneswar and Kolkata. In addition to the stores, also have a strong online presence:
Job description:
Basic knowledge in Javascript, HTML, CSS

Knowledge in React JS, React native components

Latest Technology knowledge like hooks, Redux

Number of apps released/live in React native /Anroid & IOS, Business nature of the app

Understanding of deep react-native concepts

Understanding of advanced concepts like optimizing app

Understanding of security, deployment, app releases

1. Understanding of support of app on multiple screens, android and ios versions, iterative development and enhancement of the app