Job Title: Customer Support Executive – Travel Industry
Location: Ghitorni, New Delhi
Company: Aertrip.com
Job Type: Full-Time
About Us
Aertrip.com is a leading travel technology company offering flight, hotel, and holiday booking solutions. We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. Freshers with excellent communication skills are highly encouraged to apply.
Key Responsibilities
- Handle customer queries related to flight, hotel, and holiday bookings via phone, email, and chat.
- Provide timely and accurate information regarding bookings, refunds, cancellations, and general travel inquiries.
- Assist customers with itinerary details, travel requirements, fare rules, and booking processes.
- Coordinate with internal teams (Ticketing, Operations, Finance) to resolve customer issues.
- Maintain records of customer interactions and ensure all queries are closed within TAT.
- Deliver excellent customer service with a positive attitude and clear communication.
- Manage escalations professionally and strive for first-contact resolution.
Required Skills & Qualifications
- Excellent communication skills (verbal & written).
- Customer-first attitude with strong problem-solving abilities.
- Ability to handle stressful situations calmly and professionally.
- Basic computer knowledge (MS Office, email handling).
- Ability to work in rotational shifts if required.
Preferred Qualifications
- Graduate in any stream.
- Experience in customer support (travel/airline/hospitality) is a plus.
- Freshers with strong communication skills are also welcome.
Shubham Vishwakarma
Full Stack Developer - Averlon
About AerTrip India Limited
About
Founded in 2012 Aertrip aspires to become the number one travel portal in the world by providing a convenient and enjoyable booking experience at cheapest prices. At Aertrip are trying to build a team of dedicated and experienced talent. We are looking to hire the best PHP Developers, HTML / Front End Developers, Software Analysts and UI/UX Designers to create a truly magical booking experience for our customers. We have studied over 90 travel websites and apps and designed an interface which provides the best and convenient way to book travel. We are now trying to build a team of extra-ordinary talent to complete this task.
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