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Role Overview:

We’re looking for a Senior Software Test Engineer with 7+ years of experience in testing scalable, event-driven microservices and real-time data pipelines.

Key Responsibilities:

• Validate and ensure quality of microservices-based architectures.
• Test real-time data pipelines built using Kafka and CDC tools (e.g., Debezium).
• Work with graph databases (Neo4j) to analyze and verify complex data relationships.
• Perform API testing using REST Assured.
• Develop and maintain end-to-end test automation using Playwright with TypeScript.
• Collaborate with development teams to improve overall product quality and reliability.

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

• Excellent communication and interpersonal skills
• Presentable personality and ability to handle clients confidently
• Open to stretch and working in a start-up/ed-tech environment
• Immediate joining required
• Age: Below 32 years

Benefits to Highlight for Candidates:

• Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
• Attractive incentive structure based on performance.
• No field sales (door-to-door). Leads are provided to counselors to connect with clients.
• Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
• Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.

Hi,

We are hiring for QA Assurance Automation Engineer

Role Responsibilities:

You will be responsible for analysing the functionality of applications and designing automated tests to validate their performance. You will also be required to identify bugs and collaborate with the software design team. To ensure success as a QA automation engineer, you should have advanced programming skills, must be able to design and write efficient test procedures for every software application.

• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with operations teams to understand the customer issues and feedbacks and work with the various software teams to solve application faults.
• Analyse and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements

Required Skills and Qualifications

• Bachelor’s degree in computer science, software engineering, or a related field.
• Previous experience working as a QA automation engineer.
• Advanced programming skills including automation systems and databases.
• Experience in writing automation scripts using PHP and Selenium (RC and WebDriver)
• Review manual test cases for the relevant application and provide feedback on suitability for automation to the project team
• Excellent analytical skills.
• Detailed knowledge of application functions, bug fixing, and testing protocols.
• Good written and verbal communication skills.
• Keen attention to detail.

1. A competent user of all internal systems, to include our employee records system (HRMS- SPINE)
2. Updating and maintaining HR systems, records, and reports with accurate employee data.
3. Undertake all required pre-employment checks, updating, and discussing with line manager and recruitment team as appropriate.
4. Providing MIS & monthly employee payroll data in support of the payroll subject matter expert.
5. Processing changes to employee's circumstances, including preparing accurate and effective documentation/communication and updating relevant databases.
6. Processing leavers, including preparing accurate, relevant documentation and updating systems accordingly.
7. Producing Information reports and complete any HR audit requirements and/or reporting as required.
8. Ensuring that the end-to-end HR process always supports a positive employee experience.
9. Following existing HR processes accurately and challenging these for ongoing efficiencies.
10. Supporting HR priority projects with any administrative activity
11. Responding to emails on behalf of the department
12. Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements.

Designation - Enterprise Account Manager
from IT Software Company only. Emailing company background will be added 

advantage. 

Job description 

The Enterprise Account Manager (EAM) sells IceWarp collaboration solution direct to the company’s most 

strategic, complex Key accounts. EAM will have significant experience of selling complex software 

solutions to large enterprise accounts. Typically manages up to 15 qualified large Enterprise accounts. 

Primary Duties / Responsibilities 

1. Establish relationships and engage at executive levels within assigned accounts to identify and 

sell IceWarp products and services direct to the company’s most strategic, complex named 

accounts. 

2. Strong customer interaction at the Sr. Management level with support on forming a relationship 

with C level contacts within these accounts. 

3. Build up strategic contacts at CIO, managing director and executive level 

4. Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress 

towards achieving account strategies. 

5. Identify, develop, execute, and maintain account strategies to drive adoption of IceWarp product 

and services revenue within assigned enterprise accounts who are key, strategic and may have 

complex requirements. 

6. Establish and maintain close relationships with internal Presales, support, Marketing & 

Management team to access and leverage from appropriate internal resources. 

7. Provide regular and efficient updates on assigned accounts to sales management. 

8. Ensure accurate and timely forecasts in CRM. 

Knowledge, skills, abilities 

1. Demonstrated track record of establishing strategic executive level relationships to position and 

sell software and services to listed companies. 

2. Individual with 5-10 years’ experience of solutions sales with minimum 3 years’ experience in 

establishing strategic executive level relationships with Global 1000 enterprise customers. 

3. Proven ability to develop and maintain strong working relationships with internal marketing, 

technology, implementation, and product development teams. 

4. Strong consultative selling ability – critical questioning, listening, analytical, negotiation, 

communication, and presentation. 

5. Demonstrated ability to develop and articulate compelling qualitative and quantitative business 

cases for IT solutions. 

6. Proven ability to manage long, complex sales cycles from beginning to end and ability to close 

large complex deals with enterprise accounts. 

7. Excellent written and verbal communication skills including the ability to effectively present to both 

technical and executive audiences.

SDE-II (FE)

Responsibilities

• Gather functional requirements from product management/UX teams and translate requirements into technical specifications to build robust, scalable, supportable solutions
• Serve as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance. 
• Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration and performance. 
• Manage resources on multiple technical projects and ensure schedules, milestones, and priorities are compatible with technology and business goals.
• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders

Requirements

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of AngularJS, ReactJS
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of git
• Good understanding of SEO principles and ensuring that the application will adhere to them.
• BTech/BE Equivalent.
• 3-5 years of experience