Program Manager

• Bachelor’s degree in computer science, Web Development, or a related field (or equivalent practical experience).
• Minimum of 4 to 8 years of professional experience in Java

development.

• Strong proficiency in Java and object-oriented programming.
• Minimum of 4 years of experience in building microservices with Spring Boot.
• Solid understanding of RESTful APIs and experience with API design and integration.
• Strong problem-solving skills and the ability to think critically.

Company: JetSynthesys

• Qualification – Graduate / B.Com
• Gender – Male

• Experience – 2 to 3 Years
  • Knowledge of MS Excel and Email
  • Knowledge of Tally would be added advantage

• Language—Tamil (must) and English
• Salary – 22-25K per month
• Joining – Immediate

Job Location in Chennai ( Work From Office )

• • Working Days – 6 Days a week
  • Timing – 9:30am to 6:30p

Location: India (Remote)

Job Overview:

We are seeking an experienced Informatica Customer 360 Cloud MDM Expert to support in building and managing robust master data solutions. The ideal candidate will bring deep expertise in Informatica's MDM tools, with a strong background in data governance, quality management, and integration capabilities.

Key Responsibilities:

• Lead end-to-end MDM implementations using Informatica Customer 360 Cloud, MDM, and Reference 360.
• Collaborate with business and technical teams to define and implement data models.
• Apply best practices in data governance, enforce quality rules, and deliver dashboard solutions for monitoring and insights.
• Build and optimize API and batch integration workflows with performance tuning.
• Document solutions thoroughly and provide technical troubleshooting support.
• Act as a key liaison with stakeholders to understand requirements and ensure successful delivery.

Required Skills & Experience:

• 5+ years of experience in Data Management.
• 3+ years of hands-on expertise with:
• Informatica Customer 360 Cloud MDM
• Reference 360

Proven experience in:

• Data Modeling
• Data Governance and Quality
• Dashboards and Reporting
• API/Batch Integration Development
• Performance Tuning and Optimization
• Strong communication, documentation, and stakeholder interaction skills.

Nice to Have:

• Experience in the pharmaceutical industry or working with global clients.
• Familiarity with regulatory and compliance frameworks in data management.

• Develop advanced and secure applications for Android phones and tablets
• Continuously discover, evaluate and implement new technologies, libraries for application to improve the functionality
• Keep eye on new technologies to maximize development efficiency
  Unit-test based coding for modular coding, reusability;
• Writing readable code; Maintain technical documentation
• Bug fixes and improving performance of existing applications
• Work on new ideas for products, it’s prototypes and estimates
• Collaborate on projects with a closely knit team

• - Contribute to a full development life cycle, including: requirements analysis, functional design, technical design, programming, testing, documentation, implementation, and on-going technical support.
• - Work closely with the existing team to learn the current application architecture, design and understand its functionalities and complexities.
• - Bridge the gap between graphic design and backend technical implementation
• - Build modular, responsive templates using modern CSS techniques
• - Translate UI/UX design wireframes to actual code
• - Testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.

• - 4+ years of industry experience as a Front End Developer Engineer in ReactJS
• - Degree in Computer Science or related field
• - Experience with developing web and mobile applications
• - Extensive knowledge HTML5 / CSS3 / JavaScript / jQuery / Bootstrap / ReactJS
• - Strong experience in JSON/XML and REST/SOAP based Web Service based integration.
• - Experience (mandatory) with working Web Framework versions with exposure to creating components and handling AJAX calls.
• - Good to have knowledge in JIRA, GIT.
• - Strong knowledge of Client-Server Architecture.
• - Basic Proficiency with Python or relevant back-end scripting language
• - Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
• - A positive attitude, and a growth mindset
• - Great attention to details

• - Experience with API testing software (e.g. Postman)
• - Good Humor

Responsibilities:

• Develop and maintain the app(Android & iOS)
• Maintain quality of code
• Collaborate with other engineers in building applications.
• Attend daily stand up meetings.
• Discuss and write specifications for tasks.
• Assist system lead with system design.
• Conduct code reviews as requested.
• Test sites and applications in different browsers and environments.
• Learn and test new technologies, frameworks, and languages.
• Stay up to date with new trends and advancements in app development

Skills and Qualification:

• Knowledge of Dart Language
• Familiarity with version control
• Basic understanding of Flutter architecture, Widget trees
• Familiarity with app architecture (MVVM, MVP, MVC, etc...)
• Understanding of a sync operations
• Familiarity with local storage (like Dio, shared preferences, etc... )
• Familiarity with Flutter state management approach (BLoc, provider, etc...)

• Taking brand ownership and managing brand strategy, PR activities
• Collaborating with external stakeholders and internal teams to establish superior brand positioning and a strong value proposition to our target group, defining our corporate identity
• Strategizing and drafting all external communication material for corporate partnerships, website, public relations and media
• Translating brand strategy into the brand plan and go-to-market strategy
• Working closely with the Marketing team
• Ensuring content meets business objectives while adhering to brand guidelines

Desired Candidate Profile

• Master's/ Bachelor's degree in journalism, marketing, public relations, or communications
• 1-3 years of experience in content writing; experience in digital content would be a plus
• Superior writing, editing, and verbal communication skills
• Solid written and verbal communication skills
• Ability to craft and deliver key messages to a variety of audiences
• Reputation for being a grammar Nazi
• Ability to identify and leverage opportunities to advance the team's communications objectives in creative and memorable ways that utilize a variety of media
• Ability to manage multiple projects and engagements simultaneously

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge