Program Manager

Knowmax is the leading provider of customer experience knowledge management solutions globally that help solve customer problems. We help unicorns & Fortune 500 clients globally to help revolutionize the way CX knowledge is created, curated and consumed. We are a fast-paced tech startup that relentlessly innovates daily to make solving customer problems easier and accessible to our client’s employees and agents. We’re profitable, bootstrapped, and run a lean team across functions. Knowmax has been able to demonstrate value to dozens of Billion $ companies across geographies.

We’re industry agnostic and have significant global exposure. 

As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you'll recommend the optimal solution to improve their customers’ journeys and accelerate their growth.

The ideal candidate for this coveted position is an expert in large and complex technology deals, offering an enhanced sales experience due to their specialization; and is accountable for forecasting their sales quarterly. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.

What You’ll Do:

• Qualify deals quickly and focus on educating the customers on why they need to buy from Knowmax and also being able to build a need in the first place.
• Gain access and establish relationships with key executives, C-level leaders and decision makers.
• Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs.
• Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts.
• Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities.
• Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Knowmax solutions.
• Prospect into your assigned accounts to discover and develop opportunities.
• Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota.
• You will keep your team updated on your progress by regularly and accurately updating our internal CRM system.
• Own a revenue quota basis your region, also being able to build your own pipeline through your own network.

• Requirements:
• True hunter with 2-5years experience in consultative, B2B sales with a proven track record of success in enterprise SaaS in domestic or global markets
• Able to excel in a fast-paced work environment without direct daily supervision.
• Excellent interpersonal, communications, presentation, and organizational skills.
• Strong aptitude and problem-solving skill.
• Documented success selling to multiple levels of decision makers in large accounts.
• Willing to travel throughout the assigned region
• Independent & self-motivated. Can hit the ground running with a strong drive to succeed.
• An existing network of customer contacts & partners within the enterprise contact center market is a plus.
• Bachelor’s degree from accredited college or university is preferred.

Experience in Python (Only Backend), Data structures, Oops, Algorithms, Django, NumPy etc.

• Good understanding of writing Unit Tests using PYTest.

• Good understanding of parsing XML’s and handling files using Python.

• Good understanding with Databases/SQL, procedures and query tuning.

• Service Design Concepts, OO and Functional Development concepts.

• Agile Development Methodologies.

• Strong oral and written communication skills.

• Excellent interpersonal skills and professional approach Skills desired.

Key responsibilities: We are seeking a highly motivated and experienced Frontend Developer with a strong focus on React JS. In this role, you will be responsible for developing and implementing user-friendly, high-performance web applications. You will be working closely with our team of designers, developers, and project managers to ensure the successful delivery of high-quality digital products.

Responsibilities:

Develop new user-facing features using React JS

Build reusable components and libraries for future use

Collaborate with design and development teams to ensure the technical feasibility of UI/UX designs

Optimize applications for maximum speed and scalability

Write clean, maintainable, and efficient code

Stay up-to-date with emerging trends and technologies in frontend development

Participate in code reviews and contribute to the improvement of development processes

Communicate effectively with team members to ensure the timely completion of projects

Troubleshoot and debug issues that arise in production environments

Bachelor's degree in Computer Science or a related field

At least 3 years of experience in frontend development, with a strong focus on React JS

Proficient in HTML, CSS, and JavaScript

Familiarity with Git and Agile development methodologies

Experience with RESTful APIs and integration with backend systems

Strong problem-solving skills and attention to detail

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Portfolio of previous work demonstrating proficiency in React JS

This is a full-time position with competitive salary and benefits. If you have a passion for frontend development and are highly skilled in React JS, we encourage you to apply for this exciting opportunity to join our team.

Designation: Game Designer

Department: Game Development Team

Location: Bangalore

Qualification: Any Graduate or Post Graduate

Experience: 3+ years of relevant experience in mobile game design, including at least one year on a game in live ops.

Responsibilities:

1. Experience building in-game content designed to appeal to a specific audience
2. Deep understanding of game currency and reward systems
3. Experience writing clear and concise specs, user flows, and feature documentation
4. Wide exposure to having played a variety of mobile and computer games
5. 300+ hours of obsessive gaming experience in the last 1 year.
6. Excellent written and verbal communication via phone, email and in-person meetings.
7. Strength in collaborating with cross-functional teams

Skills:

1. Proactivity - acts without being told; Brings new ideas in marketing.
2. Organization and Planning - schedule, budget, focus on key priorities. Highly process driven.
3. Handles pressure well - performs well under pressure; sets goals for self and product, and stays focused on the goals.
4. Team Player - Works well with cross-functional teams; overcomes obstacles by collaborating with others. Can inspire teams.
5. Analytical Skills - structure and process qualitative/quantitative data draw insights.
6. Attention to Detail - doesn’t let important details slip or derail projects.
7. Tech Skills - Strong technical background in game development
8. Creative- has the ability to think outside the box; willing to take calculated risks with innovative solution approaches
9. Decisive - ability to make informed decisions and stand by them

Salary: Upto 6LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net.

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).

The opportunity

The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.

You are great at

As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.

Required Candidate Profile

• 4 year degree in or equivalent experience
• 8+ years of engineering (software development) experience
• 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
• Proficient in building high performing APIs and writing specs
• Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
• Experience in SAP Hybris Commerce would be a plus
• Experience with integration, data handling technologies and other open source frameworks
• Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
• Team-orientated, passionate about developing others’ skills and capabilities
• Successful track record of working in large scale technology solutions
• Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly