Job Summary As the Program Manager, you will lead the service delivery of the Program Office Team working on our strategic client accounts. Liaising with the Global & In-country Program Operations Leadership you will align operational AGS functions to the client objectives. You will hold line management responsibility for a team of Staffing & Operations supporting the account. You will measure critical metrics to ensure a high quality of service is being delivered and build strong stakeholder relationships. Being aware of the latest trends and sharing knowledge with the wider Allegis Global Solutions community is critical in ensuring we add new value to our clients at all times. You will assist in driving standard methodology/processes across the sourcing lifecycle and strive to be an ambassador for the brand at every interaction Your duties may include, but are not limited to: Ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and providing direction and mentoring where necessary, Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy Responsible for all Customer relations and negotiations Utilizes program management skills of communication, presentation, time management, organization, and planning to successfully achieve program goals and objectives Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance Estimates time frames, quality, and quantity of resources required to successfully achieve program objectives Assures that Program Offices are managed on budget & spend/revenue is protected and grown. Conducts periodic status checks with customers and team to assess progress against the plan Prepares and delivers weekly and monthly status reports to AGS stakeholders and customer senior management on all program activities and issues Acts as a liaison between the customer’s and supplier’s senior management Manages relations with all suppliers Resolves all program issues with customer and suppliers as appropriate Travel as necessary to support customer activity at key accounts Assist in the implementation of the Workforce Management Solution at new customer engagements Ability to interact and manage complex customer issues. Assuring MSP account processes and procedures adhere to AGS Way principles, Assess areas of opportunity for process improvement and work with the Global Director to implement change where needed, Leading vendor-neutral projects to ensure timely completion and effective results. Ensuring information security compliance Driving process, compliance & data-enabled decisions. Supporting compliance with all hiring protocols and local employment laws, including data integrity and maintenance in the client systems. Recruiting, inducting, and training new team members Collaborating with global program team to share best practices and ensure consistency across regions. Key Expectations – ‘Our Non-negotiables’ Teamwork: Must be passionate about teamwork and working in a team. Must drive the team towards a common organizational goal & foster camaraderie. Developing self and others: Must have high goals and want to develop themselves to grow throughout their career. Must have demonstrated self-development. How have they improved their skills on their own? Must have a passion for developing others. Must be open to continuous feedback & learning Must have demonstrated skills in developing other’s skills and careers. Work Ethic Must be passionate about working hard & have a high level of professional ethics. Must be accountable to encourage & foster similar work ethics across the team. Ability to work with minimal supervision and fully leverage available Company resources Must be able to apply analytical and critically thinking & be solution-focused. Must display initiative and drive to work across time zones to seek & provide help & effectively use company resources to drive performance results. Customer Service: Must be customer-service oriented (mindset/value) Must be able to put a customer at ease in a stressful situation. When delivering content to the customer it has to be proactive and consultative. Must take full accountability and ownership of the assigned end-to-end scope of the client program. Requirements Overall 10-15 years of experience with over 5+ years in MSP Program Management / Large Account Management / Account Delivery & Operations / Client Management & Supplier Management within the Technology industry (product development or captive or services companies delivering to IT product customers) – Buy or Sell-side – In a global/regional context. Min. 3-5+ years’ people leadership experience with a proven track record in hiring, driving people performance, mentoring & growing people. A leader with a progressive and developmental mindset. Related MSP/VMS industry experience would be a plus. Experience in using recruitment technology (VMS, ATS, CRM) would be desired. Exceptionally strong & effective communication skills. Comfortable working in a team environment that values group contributions.Project execution and delivery management skills Experience managing through change initiatives Ability to interpret data from a variety of internal and external sources and predict trends. Ability to work in a diverse global team leveraging & sharing best practices within the program. Min. Graduate / Post-Graduate in any stream.
Sokrati, a leader in Paid Search & Social Advertising, provides an effective and results oriented technology solution to help ecommerce brands reap tangible returns on their digital marketing efforts. with a 200+ strong and smart team we are rapidly building mind-space and market share in the ecommerce space. Responsibilities: - Understanding Sokrati’s Org level goals and creating and executing strategies to exceed defined goals - Providing strategic insights on the landing pages, ad creative etc and drive knowledge management at an enterprise level - Own, manage and grow digital channel strategies for clients. Share and implement best practices emerging thereof. - Responsible for all regular (and ad hoc) reporting and analysis of digital activity providing crucial insights into further sales and marketing opportunities, and effectively communicating this to client - Identifying market opportunities and current industry trends and driving product/service value add basis such insights - Work with the leadership team to devise, explain and modify strategic plans Minimum qualifications: - MBA ONLY from MICA, S.P Jain (2 year program, Mumbai only), FMS Delhi, IIFT & MDI Gurgaon from 2014 & 2015 Batches ONLY. PLEASE DO NOT APPLY OTHERWISE. - Strong problem solving skills and an ability to do whatever it takes (within ethical boundaries) to achieve an established goal - Strong project management skills including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously. - Excellent analytical skills and sound business judgment. A demonstrated ability to understand technology and appreciate tech challenges/enablers to drive Sokrati’s growth - Excellent communication and interpersonal skills, with the ability to be personable yet persistent. Ability to work in cross functional teams and work with multiple stake holders with diverse view points. - Appetite for risk and be a strong decision maker Feel like you would be a good fit? We would love to hear from you!