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XML
JavascriptWho are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!
Role: Sales Executive / Business Development Executive
To sell digital transformation solutions to corporates.
Responsibilities
To achieve targets
Identify and expand business to corporates.
Learn new technologies, understand, and position the same to corporates.
Account mapping and relationship building
Qualifications / Skills
Any Management studies
Other Competence
Selling skills
Negotiating skills
Good communication skills
We CondéNast are looking for a Support engineer Level 2 who would be responsible for
monitoring and maintaining the production systems to ensure the business continuity is
maintained. Your Responsibilities would also include prompt communication to business
and internal teams about process delays, stability, issue, resolutions.
Primary Responsibilities
● 5+ years experience in Production support
● The Support Data Engineer is responsible for monitoring of the data pipelines
that are in production.
● Level 3 support activities - Analysing issue, debug programs & Jobs, bug fix
● The position will contribute to the monitoring, rerun or reschedule, code fix
of pipelines for a variety of projects on a daily basis.
● Escalate failures to Data-Team/DevOps incase of Infrastructure Failures or unable
to revive the data-pipelines.
● Ensure accurate alerts are raised incase of pipeline failures and corresponding
stakeholders (Business/Data Teams) are notified about the same within the
agreed upon SLAs.
● Prepare and present success/failure metrics by accurately logging the
monitoring stats.
● Able to work in shifts to provide overlap with US Business teams
● Other duties as requested or assigned.
Desired Skills & Qualification
● Have Strong working knowledge of Pyspark, Informatica, SQL(PRESTO), Batch
Handling through schedulers(databricks, Astronomer will be an
advantage),AWS-S3, SQL, Airflow and Hive/Presto
● Have basic knowledge on Shell scripts and/or Bash commands.
● Able to execute queries in Databases and produce outputs.
● Able to understand and execute the steps provided by Data-Team to
revive data-pipelines.
● Strong verbal, written communication skills and strong interpersonal
skills.
● Graduate/Diploma in computer science or information technology.
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing
history. With a portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker and
Bon Appétit, we at Condé Nast aim to tell powerful, compelling stories of communities,
culture and the contemporary world. Our operations are headquartered in New York and
London, with colleagues and collaborators in 32 markets across the world, including
France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and Latin America.
Condé Nast has been raising the industry standards and setting records for excellence in
the publishing space. Today, our brands reach over 1 billion people in print, online, video,
and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and
social platforms - in other words, a staggering amount of user data. Condé Nast made the
right move to invest heavily in understanding this data and formed a whole new Data
team entirely dedicated to data processing, engineering, analytics, and visualization. This
team helps drive engagement, fuel process innovation, further content enrichment, and
increase market revenue. The Data team aimed to create a company culture where data
was the common language and facilitate an environment where insights shared in
real-time could improve performance. The Global Data team operates out of Los Angeles,
New York, Chennai, and London. The team at Condé Nast Chennai works extensively with
data to amplify its brands' digital capabilities and boost online revenue. We are broadly
divided into four groups, Data Intelligence, Data Engineering, Data Science, and
Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create
data-driven solutions for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create
diverse forms of self-expression. At Condé Nast, we encourage the imaginative and
celebrate the extraordinary. We are a media company for the future, with a remarkable
past. We are Condé Nast, and It Starts Here.
- 32-bit Microcontroller knowledge is essential (ARM Cortex based micro-controllers (STM32).
- Esp32 architecture knowledge is essential.
- Strong experience in C, C++, Free-RTOS
- Strong experience in CUBEMX IDE, MDK Version 5 – Keil, Arduino IDE environment
- Good knowledge in HW and communication protocols like CAN, SPI, UART, I2C, USB
- Good knowledge in TFT Displays and Sensors is added advantage
- Good knowledge of implementation of motor controls as required, pulse width modulation schemes (PWM).
- Good knowledge of power electronics (TRIACs, MOSFETs, IGBTs, gate drivers) and require protections (Over/under voltage/current).
- Document firmware designs, specifications, test plans, revisions and produce test reports
We have requirement of Team Lead(ASM) in reputed firm
Location: Pan India,(Any location consider)
Exp: 4-12+yrs
Should have Leadership quality
Can manage 10 - 15 + team members on Field
Team management
Proper feedback to seniors regularly.
Java
Spring BootNotice Period: Immediate to 60 Days
Below is the JD
Expert: Micro services. Core Java and Spring framework (MVC, Boot).
Practitioner: IT experience in Agile, Test Driven Development approach and software delivery best practice. Strong design and technical skills. Continuous integration/deployment pipelines.
Desirable: ReactJS, Experience with Databases. Preferably Oracle. Knowledge of working in cloud environment. Preferably PCF and AWS.
Joining location will be either Gurgaon, Chennai & Bangalore only.
Skills Mandatory Skills
JAVA Micro service Java8+, Spring Boot, Micro services Devops, CI/CD 40
AngularJS (1.x)
Angular (2+)Javascript
HTML/CSS• Professional Experience with HTML, CSS, JavaScript is required
• Experience with JavaScript-based MVC frameworks, especially AngularJS / Vue Js/
similar frameworks is required.
• Knowledge of RESTful services, especially NodeJS is required
• Experience in TypeScript, Git, and unit tests is required
• Proficiency with Object-Oriented design principles and working knowledge of Linux OS.
• Ability to articulate and quickly adopt development best practices.
• Excellent organizational and communication skills
• Willingness to work as a member of a team, including participating in peer code reviews
and maintaining project and operational documentation.
• Ability to work as part of a geographically diverse team
• Ability to communicate with both technical and non-technical people
• B. Tech or M. Tech in Computer Science or equivalent
Amazon Web Services (AWS)What we are looking for
Work closely with product & engineering groups to identify and document
infrastructure requirements.
Design infrastructure solutions balancing requirements, operational
constraints and architecture guidelines.
Implement infrastructure including network connectivity, virtual machines
and monitoring.
Implement and follow security guidelines, both policy and technical to
protect our customers.
Resolve incidents as escalated from monitoring solutions and lower tiers.
Identify root cause for issues and develop long term solutions to fix recurring
issues.
Ability to automate recurring tasks to increase velocity and quality.
Partner with the engineering team to build software tolerance for
infrastructure failure or issues.
Research emerging technologies, trends and methodologies and enhance
existing systems and processes.
Qualifications
Master’s/Bachelors degree in Computer Science, Computer Engineering,
Electrical Engineering, or related technical field, and two years of experience
in software/systems or related.
5+ years overall experience.
Work experience must have included:
Proven track record in deploying, configuring and maintaining Ubuntu server
systems on premise and in the cloud.
Minimum of 4 years’ experience designing, implementing and troubleshooting
TCP/IP networks, VPN, Load Balancers & Firewalls.
Minimum 3 years of experience working in public clouds like AWS & Azure.
Hands on experience in any of the configuration management tools like Anisble,
Chef & Puppet.
Strong in performing production operation activities.
Experience with Container & Container Orchestrator tools like Kubernetes, Docker
Swarm is plus.
Good at source code management tools like Bitbucket, GIT.
Configuring and utilizing monitoring and alerting tools.
Scripting to automate infrastructure and operational processes.
Hands on work to secure networks and systems.
Sound problem resolution, judgment, negotiating and decision making skills
Ability to manage and deliver multiple project phases at the same time
Strong analytical and organizational skills
Excellent written and verbal communication skills
Interview focus areas
Networks, systems, monitoring
AWS (EC2, S3, VPC)
Problem solving, scripting, network design, systems administration and
troubleshooting scenarios
Culture fit, agility, bias for action, ownership, communication
Python
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