Software Asset Management

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Business Development Manager (Individual role)

Location: Ahmedabad

Company Website: https://www.egniol.co.in/

Salary: 25k to 50k

The Business Development Manager will be responsible for developing and executing strategies to grow Egniol’s business and increase revenue in Ahmedabad. The successful candidate will identify and develop new business opportunities, assess market trends, and build relationships with key stakeholders. The Business Development Manager will be expected to generate leads, develop sales presentations, and present proposals to potential customers. The lead will be given by the company.

Responsibilities:

• Convert leads into sales (Leads provided by the company)
• Identify business opportunities
• Lead closing and business mining, and maintain relationships with existing clients
• Develop and execute business development strategies to achieve company objectives
• Develop and present sales proposals and presentations to potential customers
• Establish and build relationships with key stakeholders
• Monitor customer feedback to ensure customer satisfaction
• Negotiate contracts and agreements with customers
• Ensure compliance with company policies and procedures

Qualifications:

• Bachelor's degree with sales skills
• 1 year of experience in sales, marketing, counseling, BDM, B2B, B2C, inside/in-house sales, BPO, KPO, or RPO.
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused, target-oriented, and value to lead

• Should act as a technical resource for the Data Science team and be involved in creating and implementing current and future Analytics projects like data lake design, data warehouse design, etc.
• Analysis and design of ETL solutions to store/fetch data from multiple systems like Google Analytics, CleverTap, CRM systems etc.
• Developing and maintaining data pipelines for real time analytics as well as batch analytics use cases.
• Collaborate with data scientists and actively work in the feature engineering and data preparation phase of model building
• Collaborate with product development and dev ops teams in implementing the data collection and aggregation solutions
• Ensure quality and consistency of the data in Data warehouse and follow best data governance practices
• Analyse large amounts of information to discover trends and patterns
• Mine and analyse data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.\

• Bachelor’s or Masters in a highly numerate discipline such as Engineering, Science and Economics
• 2-6 years of proven experience working as a Data Engineer preferably in ecommerce/web based or consumer technologies company
• Hands on experience of working with different big data tools like Hadoop, Spark , Flink, Kafka and so on
• Good understanding of AWS ecosystem for big data analytics
• Hands on experience in creating data pipelines either using tools or by independently writing scripts
• Hands on experience in scripting languages like Python, Scala, Unix Shell scripting and so on
• Strong problem solving skills with an emphasis on product development.
• Experience using business intelligence tools e.g. Tableau, Power BI would be an added advantage (not mandatory)

Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.

https://www.jivox.com/creative-advertising-technologies-forrester/">Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken. 

POWERFUL DYNAMIC CREATIVE PERSONALIZATION PLATFORM

Jivox has offices in San Mateo, Bangalore, New York, London, and Singapore.

• Own and drive business features into tech requirements

• Work closely with Product Managers, Customers to align technology choices with business requirements

• Design and build rich interactive application to be used by leading media companies
• Optimize our algorithms and API so that the we will be able to return information fast (and we mean really fast...and for a large numbers of users) 
• Build eye catching tools that will provide useful content and consumer delight 
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Evangelist for high quality products and driver of best practices towards the same
• Mentor and develop junior developers in the team

• 7+ years of Frontend Development experience
• Expert in React or similar frameworks
• Strong proficiency in JavaScript, HTML and CSS
• Expert in translating designs and wireframes into high quality code
• Proven experience in building high performance web application
• Prior experience working with test-driven development and continuous integration
• Prior experience working with microservices
• Prior experience in an Agile environment on a Scrum team
• Experience on one of AWS, Azure or GCP

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• Interest and ability to influence all areas of software development from software best practices, CI, CD, Sustainability, documentation etc
• Eagerness to mentor the team and be a go-to technology leader
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Bachelor’s degree in Engineering or equivalent experience within the field.