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Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!
Job description
Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements
Design, develop and implement new templates, components, and responsive web pages/sites in Sitecore to support the expansion of the core Sitecore platform
Carry out the development of the assigned project adhering to the engineering standards/best practices, committing to the agreed timeline, and ensures quality metrics are met
Diagnose and solve common problems related to Sitecore implementation
Provide consulting and technical guidance to the Digital Production Team including System Integrators/Service Providers on the Sitecore CMS platform
Responsiblity-
4+ years of industry experience in developing web based applications using ASP.NET/C#, MVC
Bachelors of Computer Science or a related field is required
Extensive experience with Web Services (SOAP/REST) architecture
Knowledge of Sitecore Templates, Layouts, Components, Dynamic Bindings, Sitecore API, Rendering
Experience with serialization tools such as TDS (Team Development for Sitecore) or Unicorn
Proficient in JavaScript, XML, XSL, XSLT, XHTML
Proficient in integration patterns with a Lucene, Search, Commerce package, Payment Gateways or other platforms
mavQ is seeking a motivated Consultant to join our team. You will be an integral member of the Professional Services team dedicated to work on the recently acquired mavQ’s Electronic Research Administration products built on a REST based Java platform running in Tomcat. The work is about 70% implementation and new development and 30% maintenance.
Work Location: Hyderabad, India.
What You will be doing:
- Work closely with the Business Analysts and Project Managers to implement the products on new customer sites
- Analyze client requirements and match with system functionality to develop SOWs.
- Develop tools and applications with producing clean, standardized, and scalable code
- Look into ways implementation tasks can be automated using appropriate tools and scripting
- Troubleshooting bugs and answering implementation questions from customers and the product teams.
- Collaborate with other cross-functional teams
- Ensure change management processes are followed
- Ensure software is up-to-date on latest versions of Apache Tomcat, Apache Solr and Java
What you will bring:
- Overall 2-5 Years of experience.
- Web development using Java, JavaScript, XML, XSLT, CSS, REST API, Apache Solr, Apache XSL-FO, Apache Tomcat
- Database knowledge of SQL, T-SQL
- Some ETL experience - Knowledge of Pentaho Business Intelligence / Pentaho Data Integration preferred.
- Basic understanding of upgrading Java applications running on Tomcat to newer versions of Java and Tomcat.
- Basic understanding of cloud computing & distributed systems.
- Basic understanding of command-line interfaces & shell
- Internally motivated, able to work proficiently both independently and in a team environment
- Strong communication skills with both internal team members and external business stakeholders
- Strong initiative to find ways to improve solutions, systems, and processes
- Experience with agile development methodologies including Kanban and Scrum
- Analytical mind with problem-solving aptitude
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Professional Development opportunities through various mavQ sponsored certifications on multiple technology stacks including Google Cloud, Amazon & others
Job Description:
As a L3 analyst, you will play a key role within the Application Management team, leading services for its customer(s). This service has responsibility for the smooth daily operational running of the Client platform both in the cloud and on-premises. The Client application is business critical and centrally manages data for trading, settlement, risk, client and regulatory reporting systems. As a L3 analyst, you will be responsible for supporting complex infrastructure and application issues raised by L1/L2 support teams, and business analysts. You would also be working on client requests for enhancements, fixes, maintaining custom code, and following the best practices such as Agile, DevOps, etc.
The role is a technical role requiring a good technical knowledge of SQL/PLSQ, Core Java along with good debugging skill while supporting client implementations. You should have basic understanding on Unix system and commands. The ability to troubleshoot issues, assist users and help write specifications is essential. This position also works with product management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
- Accountability and primary responsibility/duties:
- A typical day would look like as follows: -
- 40% support issues.
- 40% configuration/development work.
- 20% continuous improvement, automation, CICD, so on.
- Activities would range across the lifecycle from discovery to post-implementation support.
- Understanding client’s requirement, replicate the problem and providing the solution
- Understanding and developing new requirements coming in from BAs (Business Analysts) and customers.
- Update the existing functionality based on client needs.
- Develop changes that cater to enhancing the product and/or fixing production issues
- Prepare product releases of software components. (Java/SQL-PLSQL)
- Contribute in all phases of the development cycle. (development/Deployment/Testing, peer review)
- Create technical document for all changes made.
Required Qualifications/Knowledge/Skills
- Bachelor’s degree in Computer Science or related field
- Strong basics and working experience in following technologies: -
- Core Java.
- SQL / PLSQL coding.
- Object Oriented Programming concepts and data structures.
- Working knowledge on Unix platform
- Working knowledge on XSLT and XML handling
- Basic understanding App & web server working knowledge (JBOSS, WebLogic and WebSphere) and debugging skills.
- Advantageous to have:
- Working understanding on CICD, Dev-ops technologies.
- Queuing technologies including Kafka, MQ, Solace.
- Scripting including Python, Unix, java.
- Hands on knowledge of Dev ops processes and tools Good interpersonal and communication skills.
Payment and commerce solutions to global clients.(CP1)
This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.
Mandatory skill sets of the Candidate:
- Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
- Minimum 3 years of working experience in XML processing (XPath, XSD schema)
- Minimum 3 years of working experience in Java (v11) and Junit
- Excellent English communication skills (speaking, writing, and reading)
- Experience working in agile development processes
- Familiarity with code versioning tools Git, JIRA
Other Desired Skills and Experience
- More than 5 Years of experience with Payment Ecosystems
- More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
- Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product
Job description
Duties and Responsibilities
- Managing Workflow
- Training New Hires
- Creating and managing team schedules.
- Reporting to Senior Management.
- Helping to resolve employee issues and disputes.
- Identifying and applying career advancement opportunities.
- Supervises personnel which typically includes recommendations for hiring, performance evaluation, training, work allocation, problem resolution and provide feedback.
- Manages the conceptualization, development, maintenance and expansion of print and digital publishing projects, including digital-only publications, simultaneous print and digital publications, and print publications.
- Manages the execution of special projects and other initiatives designed to achieve the overall mission, goals, and objectives of the organization.
- Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, operating procedures, and product roadmap; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
- Advises and collaborates with other staff to evaluate and manage resources for preparation, production and tracking of publications.
- Works with other departments to develop procedures and systems for appropriate recordkeeping related to expenses and revenues for print and digital publishing.
- Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
- Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
- Knowledge, Skills and Abilities Required
- knowledge in print and digital publishing will be preferable.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated proficiency with suite of Adobe and Microsoft Office products; strong knowledge of electronic publishing formats as well as XML, HTML, XSLT and other languages and technologies related to e-books and electronic publishing.
- Strong knowledge of principles, practices and techniques of print and digital publishing and development.
- Demonstrated ability to resolve complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and their resolution in an effective and timely manner.
- Ability to foster a cooperative work environment.
- Strong analytical communication, critical thinking and problem solving skills.
- Employee development and performance management skills.
- Excellent verbal and written communication skills.
- Excellent time management skills and ability to prioritize projects.
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Ability to develop and maintain recordkeeping systems and procedures.
*Working knowledge of configuration and custom development of SharePoint components including web parts, event receivers, timer jobs, templates, Features, application pages, site pages, custom list types, site columns, content types, custom workflows and site definitions and web development (HTML, CSS, XSL, XSLT, JavaScript/ jQuery)
• Hands on experience on SharePoint applications using Client and Server Object modelling .
• Experience in analysis, design, hands-on development and delivery of web-based applications.
a young, vibrant, fast growing IT service company.
5 years of architecture, design and programming experience preferably in fast-paced dynamic environment
Strong application design and implementation skills, solid understanding of the entire development cycle.
Strong background in Java/J2EE based application
Strong background in Spring/Spring boot based application
Strong background in Microservices based application
Experience working with Apache and/or Tomcat
Experience in transforming requirements to software design
Strong Experience with developing Java SAAS web applications.
Working experience in Industry Standard protocols related API Security including OAuth
Demonstrate strong design and programming skills using JSON, Web Services, XML, XSLT, PL/SQL in Unix and Windows environments.
Strong background working with Linux/UNIX environments.
Strong Shell scripting experience.
Working knowledge with Oracle, DB2 or MongoDB databases.
Passion to stay on top of the latest happenings in the tech world and an attitude to discuss and bring those into play. Strong agile/scrum development experience
Strong collaboration and communication skills within distributed project teams
Excellent written and verbal communication skills