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Job Title: Customer Support Executive
Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad
Landmark: Near Badarpur Metro Station
Salary: ₹14,000 – ₹16,000 per month
Working Days: 6 Days a Week (No Weekends Off)
Job Description:
We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, chat, and email
- Resolve customer issues with empathy and professionalism
- Book services and update customer records accurately
- Follow up on pending queries and ensure timely resolution
- Coordinate with internal teams to ensure smooth service delivery
- Maintain a positive, customer-first attitude at all times
Requirements:
- Good communication skills (Hindi & English)
- Basic computer knowledge and typing speed
- Ability to handle pressure and multitask
- Previous experience in customer service is a plus, but freshers can also apply
- Must be comfortable working weekends with a weekday off
Benefits:
- Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
- Growth opportunities in a fast-growing startup
- Comfortable work environment near metro connectivity
Roles and Responsibilities:
- Acquire and activate travel agents through various channels like office visits, telephone, email, social networks, events & meetings.
- Establish, grow, and maintain commercial ties with travel agents—both current and potential—in the designated territory to attract new partners for our services.
- Create a sales funnel, identify the right leads, define long-term goals, and engage in strategic business planning.
- Align sales activities with tele-sales team, product, marketing, and customer success team.
- Build in-depth understand of our products and give demos or solve product queries to convert agents.
- Attend road shows, trade fairs and other travel industry events.
- Maintain and analyse data.
- Stay updated on industry insights and opportunities for strategic planning and growth.
Experience and Skills you MUST have:
- At least 4 years sales experience in the travel industry
- Excellent communication and interpersonal skills
- Ability to build relationships
- Prior experience in acquiring travel agents or in visas or insurance is a big plus
- Proficient with using CRMs and google sheets
- Ability to handle pressure
Skills Required :
-Bachelor or Masters degree in Accounting
-Recent accounting experience with E-Commerce Industry
-Excellent analytical, oral, and written communication skills are required
-Concern for high-quality deliverables and deadlines
-Advanced Microsoft Excel skills
-Ability to work independently as well as in a team setting.
-Having experience in accounting, GST Return filing, TDS, Income Tax return filing, finalization of Accounts, Balance Sheet Preparation, Handling multiple clients data, etc.
Recent accounting experience with E-Commerce Industry
Advanced Microsoft Excel skills
Age: 25 – 30 yrs.
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Roles/Responsibilities:
Own a team of 15-20 Developers and QAs at various levels
Provide continuous feedback, training and make sure team is working on their full
potential at all time
Review the architecture/design of a product/module/feature and provide feedback
Architect, design and/or hands-on code the critical portion of a
product/module/feature
Mentor the tech-leads on architecting the product to deliver on-time
Jobs Skills required:
Strong tech background of working in product company
Understanding of various backend and frontend technologies and its core concepts
Ability to understand the business problems and solve it with innovative tech
solutions
Very strong analytical and problem-solving skills in super changing environment

In 2018-19, the mobile games market in India generated over $600 million in revenues. With close to 450 people in its Mumbai and Bangalore offices, Games24x7 is India’s largest mobile games business today and is very well positioned to become the 800-pound gorilla of what will be a $2 billion market by 2022. While Games24x7 continues to invest aggressively in its India centric mobile games, it is also diversifying its business by investing in international gaming and other tech opportunities.
Summary of Role
Position/Role Description :
The candidate will be part of a team managing databases (MySQL, MongoDB, Cassandra) and will be involved in designing, configuring and maintaining databases.
Job Responsibilities:
• Complete involvement in the database requirement starting from the design phase for every project.
• Deploying required database assets on production (DDL, DML)
• Good understanding of MySQL Replication (Master-slave, Master-Master, GTID-based)
• Understanding of MySQL partitioning.
• A better understanding of MySQL logs and Configuration.
• Ways to schedule backup and restoration.
• Good understanding of MySQL versions and their features.
• Good understanding of InnoDB-Engine.
• Exploring ways to optimize the current environment and also lay a good platform for new projects.
• Able to understand and resolve any database related production outages.
Job Requirements:
• BE/B.Tech from a reputed institute
• Experience in python scripting.
• Experience in shell scripting.
• General understanding of system hardware.
• Experience in MySQL is a must.
• Experience in MongoDB, Cassandra, Graph db will be preferred.
• Experience with Pecona MySQL tools.
• 6 - 8 years of experience.
Job Location: Bengaluru

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the layout, design and coding of websites specifically in PHP format. You must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.
Responsibilities
Perform a mix of maintenance, enhancements, and new development as required
Work in a data analyst role and with business intelligence applications
Document features, technical specifications & infrastructure Responsibilities
Work cross-functionally to convert business needs into technical specifications
Qualifications
0-1 years of experience in web development and software design
Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks (Laravel), and MySQL databases


*Hybris Developer with 5+ years of Experience into Hybris development
Notice Period: Immediate to 20 days
Location : PAN India
Ecommerce Background Experience is a plus.


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