11+ XBRL Jobs in India

Key Responsibilities

• Design, build, and maintain highly available and scalable cloud infrastructure on Microsoft Azure.
• Implement and manage CI/CD pipelines using Azure DevOps (YAML-based pipelines preferred).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Automate infrastructure provisioning using IaC tools (ARM, Bicep, Terraform).
• Monitor system health using Azure Monitor, Log Analytics, and Application Insights.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation, self-healing, and performance tuning.
• Collaborate with development teams to implement DevOps and reliability best practices.
• Manage containerized workloads using Docker and Kubernetes (AKS preferred).
• Implement security, compliance, and governance controls in CI/CD workflows.
• Optimize cloud costs and resource utilization (FinOps awareness).
• Maintain runbooks, SOPs, and operational documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3–8 years of experience in SRE, DevOps, or Production Engineering roles.
• Hands-on experience with Microsoft Azure cloud services.
• Strong experience with Azure DevOps pipelines (CI/CD).
• Solid scripting skills (PowerShell, Bash, or Python).
• Experience with Infrastructure as Code (Terraform, ARM, or Bicep).
• Strong understanding of Linux/Windows system administration.
• Experience with monitoring and observability tools.
• Good understanding of networking concepts and cloud security basics.
• Experience with Git and modern branching strategies.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Work With Us

Get To Know Us First!

Freecharge a subsidiary of Axis Bank Limited founded in 2010, is a Fin-Tech organisation revolutionizing Financial Products through technology.

At our core, we’re a creative company. Ideas and pixels is where we live and we love building magical products that make our users feel ‘wow’. At Freecharge, you'll have the chance to do the best work of your life. We’re on a journey to build something new, something different and something innovative & that requires passion to build such incredible products.

Come join us and shape the future of Fin-Tech.

Do You Make The Cut?

We are looking for a motivated developer to join our agile team of developers as a Lead to mentor and as an individual contributor to drive best practices in the product.

You will be responsible for the design, architecture, and delivery of a feature/product with the highest quality. Providing the product with visible benefit to end-users in an iterative fast-paced environment by creating solutions suitable for the job in real-time.

Title: Lead SDE (Backend)

Location: Gurugram

Experience: 3-7 Yrs.

Education: Bachelor’s / Master’s in Software Engineering

Responsibilities

• In this lead role, you will be designing and developing complex software systems that have been successfully delivered to customers.
• Ensure the quality of design of systems by serving as a technical lead on our most demanding, cross-functional teams
• Build reusable code and libraries for future use.
• Build highly available, high performance, scalable software and you will work on distributed systems for massive-scale systems
• Responsible for code quality of the product being developed along with unit and integration testing.
• Mentor junior developers to improve their skills, and make them more effective, product software engineers.
• Communicate with technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy.

Sounds Like You?

• 4+ years of software development experience with Enterprise Java (JDK 8 and above), Spring (Boot, MVC, AOP, DI), ORM Frameworks.
• 1+ years of experience contributing to the architecture and design (LLD, HLD, Solid principles and design patterns and scaling) of new and current systems.
• Strong experience in technically leading junior developers with a focus on the goal.
• Strong experience in data structures & algorithms and their space & time complexities.
• Solid understanding of multithreading, microservices, MVC and strong OO skills with demonstrated experience in developing complex and reusable APIs.
• Strong experience working with Databases like SQL & NoSQL.
• Experience working with microservices-based architecture.
• Experience in high traffic, highly scalable distributed system designs, complex web applications, and code reviews.
• Experience working in an Agile environment.
• Solid understanding of the full software development life cycle and the domain.
• Good to have knowledge of messaging systems like SNS/ SQS /Kafka etc.

Life at Freecharge!

Our Playground!

• 450+ FCian’s, at Gurugram & Bengaluru locations
• Collaboration spaces & A flat and transparent culture
• Wow Corners, fun & reading Zone
• Best learning and development opportunities

Benefits

• Day-care facility
• Comprehensive Insurance Policy
• Wellness Benefits like Health check-ins
• 26 Weeks Maternity & 2 Weeks Paternity Leaves
• Adoption Assistance Program
• On-Site Parking at all locations
• A chance to have a big impact early in your career

ARE YOU READY?

TO

#ChargeYourFuture

Lead QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub and Chatbot testing like Botium. The candidate should have at least 7+ years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

Lead QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end-to-end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

Lead QA Engineer - Automation Requirements: 

A Bachelor's degree in Computer Science or related field

• 7-11 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Must have experience in Chatbot testing like Botium.
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

What you need to have:

• Source, interview, and select applicants for various positions.
• Sound knowledge on Sourcing Candidates thru REDEX, Monster & various Job Sites.
• Foster long-term relationships with candidates and clients
• Sourcing from different job boards. Excellent knowledge in Boolean function & usage of various job board databases.
• Draft job descriptions, push them through all talent acquisition channels, and coordinate candidate sourcing with the same.
• Doing junior to middle-level hiring for all IT verticals.
• Review applicants to verify if position requirements are met.
• Format resumes meeting client expectations.
• Telephonic Screening of the profiles checking for Technical Fitment, Behavioural Fitment, Stability, etc.
• Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
• Follow up with candidates and clients and maintain records of progress.

Roles & Responsibilities:.

• Ability to build strong relationships.
• Self-confidence and self-starter.
• Excellent written and oral (phone) communication skills a MUST.
• Good sense of humor

• Develop system and program specifications to meet client needs
• Analyze the impact of new systems or system changes on existing technology
• Design and maintain database structures to support system requirements
• Build and configure CRM forms, views, dashboards, and workflows
• Create and maintain schema and code to support system/program requirements
• Adhere to company standards, policies, and procedures
• Create and maintain appropriate user and technical documentation
• Provide client support, as needed
• Work with clients to resolve problems in a timely manner and escalate as appropriate
• Participate in company initiatives and committees

• Bachelor’s degree or higher degree in Computer Engineering, Computer Science, Information Technology, or any related field.
• Experience with CRM 2013/2015/2016, D365 CE modules such as Finance/Supply Chain/Sales/Marketing/Service/Field Services and CRM Portal
• Microsoft Dynamics Sales and Customer Engagement applications (CRM) product experience
• Professional CRM certification OR agree to achieve appropriate certification in an agreed-upon timeframe
• Experience implementing and customizing Dynamics CRM and Dynamics 365
• Demonstrated analytical, problem-solving, organizational, interpersonal, communication skills
• The ability to handle multiple tasks, simultaneously
• The ability to work independently or as part of a team
• Knowledge in Azure technologies like API, Azure Functions, Logic Apps development is advantageous