Salesforce CRM Architect

Role Overview

We're looking for a Salesforce Consultant to audit an existing Salesforce setup, identify gaps, and design a rebuilt architecture to support lead management, sales automation, and CDP integration — ahead of two major product launches.

Key Responsibilities

• Audit the current Salesforce org: data structure, user roles, permissions, and existing automations (or lack of them)
• Recommend and design a system architecture for lead capture, qualification, and nurturing across online and offline channels (Meta, Google, website, walk-ins/experience center)
• Set up proper user access controls and role-based permissions (fixing shared-login/security gaps)
• Design and implement email automation and lead nurturing workflows
• Evaluate and recommend integration with a CDP (Customer Data Platform) to unify lead data across sources
• Advise on Salesforce licensing needs based on the rebuilt scope
• Support end-to-end lead lifecycle tracking — from lead generation through to booking/conversion
• Work in a sandbox/staging environment before deploying changes to production
• Collaborate with internal stakeholders and prior Salesforce implementers to understand system history before rebuilding
• Provide a scope of work and implementation roadmap with realistic timelines

Required Skills & Experience

• 4+ years hands-on Salesforce experience (Sales Cloud required; Marketing Cloud/CDP experience preferred)
• Experience auditing and re-architecting legacy/poorly maintained Salesforce orgs
• Strong understanding of lead lifecycle management and CRM-to-sales handoff processes
• Experience with marketing automation tools and integrations (Meta/Google Ads lead data, email automation)
• Salesforce certifications preferred (Administrator, Sales Cloud Consultant, or similar)
• Experience with CDP tools and data unification is a plus
• Ability to work on tight timelines against real business deadlines (e.g., product launches)

Senior Salesforce Architect

We are looking for a highly experienced Senior Salesforce Consultant / Salesforce Architect with strong expertise in Salesforce architecture, solution design, enterprise discovery, platform assessment, data analysis, integrations, and business process transformation.

The consultant will support requirements gathering, assessment of existing Salesforce environments, data and process analysis, platform rationalization, and evaluation of Salesforce as a potential target platform.

⚠️ Mandatory Certification

A valid Salesforce Solution Architect / Application Architect certification is mandatory. Candidates without this certification will not be considered.

Key Responsibilities

• Participate in business and technical discovery sessions with stakeholders across organizations.
• Understand and document current-state customer success processes, workflows, data structures, and Salesforce platform usage.
• Assess existing Salesforce environments, including:
• Salesforce data model and objects
• Configuration and customization
• Workflows and automation
• Business rules
• Roles, profiles, permissions, and security
• Enterprise integrations
• Data quality, duplication, and dependencies
• Custom applications and components
• Analyze how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
• Identify Salesforce capabilities supporting the future-state operating model.
• Evaluate gaps between current Salesforce capabilities and business requirements.
• Provide recommendations covering platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
• Contribute to future-state design and Design Blueprint.
• Identify data migration considerations including mapping, data quality, historical data, transformation requirements, and dependencies.
• Identify risks, assumptions, constraints, and dependencies.
• Collaborate with Salesforce, ServiceNow, JSM, data migration, and business transformation teams.
• Present Salesforce findings, architecture considerations, and recommendations to client stakeholders and senior leadership.
• Support enterprise application consolidation, platform rationalization, and transformation initiatives.

Required Skills & Experience

• 9+ years of Salesforce experience
• Strong Salesforce consulting, solution design, architecture, or platform assessment experience.
• Strong understanding of Salesforce architecture and platform capabilities.
• Strong knowledge of:
• Salesforce Data Model
• Configuration & Customization
• Automation
• Security
• Roles, Profiles & Permissions
• Integrations
• Hands-on Salesforce architecture and solution design experience.
• Enterprise-scale Salesforce discovery and assessment experience.
• Ability to translate business requirements into Salesforce capabilities and solution options.
• Strong understanding of data migration and data integration.
• Experience assessing complex Salesforce environments with significant customization and integration footprints.
• Experience with enterprise application consolidation, platform rationalization, or technology transformation.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder-management skills.
• Ability to work with both business and technical stakeholders.
• Experience working in multi-platform environments involving Salesforce, ServiceNow, Atlassian/Jira Service Management, and data migration teams.

Preferred Skills

• Salesforce Certified Administrator
• Platform Developer
• Platform App Builder
• Sales Cloud Consultant
• Service Cloud Consultant
• Application Architect
• System Architect
• Service Cloud
• Salesforce Data Cloud
• ServiceNow
• Atlassian / Jira Service Management
• Salesforce data migration
• M&A integration
• Post-acquisition technology consolidation
• Large-scale operating model and technology transformation

Core Competencies

Salesforce Architecture | Solution Design | Enterprise Salesforce Assessment | Salesforce Discovery | Data Model & Data Analysis | Configuration & Customization | Automation & Workflows | Security & Access Management | Integration Architecture | Data Migration | Platform Rationalization | Enterprise Application Consolidation | Business Process Analysis | Target-State Architecture

We are looking for a highly experienced Senior Salesforce Consultant / Salesforce Architect with strong expertise in Salesforce architecture, solution design, enterprise discovery, platform assessment, data analysis, integrations, and business process transformation.

The consultant will bring deep Salesforce platform expertise to the discovery and transformation team, supporting requirements gathering, assessment of existing Salesforce environments, data and process analysis, platform rationalization, and evaluation of Salesforce as a potential target platform.

The ideal candidate should be comfortable engaging with both business and technical stakeholders and translating complex business requirements into practical Salesforce capabilities and target-state solutions.

🚨 Hiring: Salesforce Developer | 6+ Years Experience

We are looking for an experienced Salesforce Developer to join our team in Noida.

📍 Location: Noida – Onsite

💼 Experience: 6 to 9 Years

⏳ Notice Period: Immediate to 30 Days

Key Skills & Responsibilities-

Strong experience in Salesforce Development, Apex, LWC, SQL & Lightning

Hands-on experience with Salesforce integrations

Strong client handling & stakeholder management skills

Experience in team leadership & mentoring

Good communication, problem-solving & requirement-gathering skills

Experience in solution design, development & deployment

Role Description This is a full-time remote role for a Salesforce Business Analyst. The Salesforce Business Analyst will work closely with stakeholders to gather, analyze, and document business requirements and translate them into effective Salesforce solutions. Day-to-day responsibilities include mapping and optimizing business processes, configuring Salesforce features with administrators, and supporting integrations with other enterprise systems. The role involves creating user stories, functional specifications, and documentation, as well as coordinating testing, training, and user adoption activities. The Salesforce Business Analyst will collaborate with cross-functional teams to ensure solutions align with business goals and deliver measurable outcomes.

Qualifications

• Strong Salesforce.com Administration skills, including configuration, user management, and security settings.
• Demonstrated Business Analysis experience with business requirements gathering, documentation, and stakeholder communication.
• Solid Analytical Skills for evaluating processes, data, and system performance to recommend improvements.
• Experience with Business Process mapping, optimization, and translating workflows into Salesforce solutions.
• Familiarity with Salesforce best practices, standard objects, and automation tools (e.g., Flow, Validation Rules, Reports and Dashboards).
• Ability to work effectively in a remote, collaborative environment with cross-functional and global teams.
• Strong written and verbal communication skills and the ability to present complex ideas in a clear, structured manner.
• Salesforce certifications (e.g., Admin, Business Analyst) are an advantage.

We are seeking an experienced Salesforce Solution Architect to lead the design, development, and evolution of enterprise Salesforce solutions supporting global B2B and B2C business operations.

The ideal candidate will combine strong solution architecture capabilities with hands-on Salesforce technical expertise. The role requires someone who can translate complex business requirements into scalable, secure, and maintainable solutions, guide development teams, make sound architectural decisions, and write or debug code when required.

The architect will work across multiple Salesforce applications, external enterprise systems, country-specific business processes, and cross-functional technology teams to ensure solutions align with enterprise architecture standards and long-term business objectives.

Key Responsibilities

1. Solution Architecture and Design

Own end-to-end Salesforce solution architecture, from requirements discovery through design, implementation, deployment, and production support.

Translate business requirements into scalable Salesforce architectures, technical designs, data models, integration patterns, and implementation roadmaps.

Evaluate standard Salesforce capabilities, configuration, declarative automation, custom development, and external services to recommend the most appropriate solution.

Define architectural standards, reusable components, coding guidelines, design patterns, and technical best practices.

Assess the impact of proposed changes on existing applications, integrations, business processes, and future enhancements.

Identify technical risks, scalability constraints, platform limitations, and opportunities for simplification.

2. Hands-on Salesforce Development

Write, review, debug, and optimize Apex, Lightning Web Components (LWC), SOQL, and other Salesforce customizations when required.

Develop proof-of-concepts and technical prototypes to validate architectural decisions and resolve complex technical challenges.

Demonstrate strong understanding of Apex triggers, asynchronous processing, Batch Apex, Queueable Apex, platform events, transaction management, and governor limits.

Ensure code follows bulkification, security, exception-handling, testability, and performance best practices.

Review complex implementations and guide developers in resolving technical issues.

Participate directly in critical development activities, production troubleshooting, and performance optimization when necessary.

3. Salesforce Data Modeling and Governance

Design scalable Salesforce data models using standard and custom objects, appropriate relationships, and well-defined ownership and sharing strategies.

Define data mastership, external identifiers, deduplication, matching, data migration, and reconciliation approaches.

Design data models that support global customer identities, B2B relationships, B2C customer journeys, and country-specific business requirements.

Ensure appropriate data access, privacy, auditability, and regulatory considerations are incorporated into the architecture.

4. Integration Architecture

Design and govern integrations between Salesforce and enterprise platforms such as SAP, customer portals, identity providers, middleware, and marketing platforms.

Define suitable integration patterns using REST/SOAP APIs, event-driven architecture, asynchronous processing, and middleware where appropriate.

Address authentication, authorization, idempotency, retries, error handling, monitoring, reconciliation, and integration resilience.

Collaborate with enterprise integration and platform teams to manage dependencies, API contracts, release sequencing, and system-wide changes.

5. Global Platform and Release Governance

Support a global Salesforce platform operating across multiple countries and business markets.

Balance global architecture standards with legitimate local business and regulatory requirements.

Evaluate the impact of changes across countries, applications, integrations, and downstream systems before approving designs.

Coordinate with business stakeholders, development teams, QA, DevOps, security, and platform teams to ensure controlled delivery.

Contribute to release planning, technical risk assessments, environment strategy, deployment readiness, and production stability.

Prevent unnecessary customization and architectural fragmentation across markets.

6. Technical Leadership and Team Enablement

Provide technical direction and architectural guidance to Salesforce developers, technical leads, QA engineers, and integration teams.

Conduct architecture reviews, code reviews, design walkthroughs, and technical knowledge-sharing sessions.

Establish development standards and reusable patterns that improve code quality, maintainability, and developer productivity.

Mentor team members and support technical decision-making across distributed teams.

Communicate architectural decisions, trade-offs, risks, and recommendations clearly to both technical and business stakeholders.

7. Platform Evolution and Continuous Improvement

Evaluate new Salesforce capabilities and recommend adoption based on business value, technical fit, and platform strategy.

Identify opportunities to improve performance, reduce technical debt, simplify integrations, and optimize delivery costs.

Contribute to Salesforce platform roadmaps and long-term architecture decisions.

Support production incident analysis and implement sustainable solutions that prevent recurring issues.

Required Technical Skills

Strong expertise in Salesforce Sales Cloud and Experience Cloud.

Hands-on experience with Apex, Triggers, LWC, SOQL, Salesforce security, and declarative automation.

Strong understanding of Salesforce data modeling, sharing and visibility, governor limits, transaction boundaries, and platform architecture.

Experience designing enterprise integrations using REST/SOAP APIs and asynchronous or event-driven patterns.

Understanding of integration resilience, error handling, monitoring, data reconciliation, and API security.

Experience with Salesforce deployments, source control, CI/CD, and release management.

Familiarity with enterprise identity and access management, SSO, OAuth, and external identity solutions.

Ability to diagnose complex technical issues and validate architectural decisions through working code or prototypes.

Preferred Experience

Experience with Salesforce Marketing Cloud and customer engagement integrations.

Exposure to Salesforce Data Cloud and/or Salesforce Life Sciences Cloud.

Experience with SAP or other ERP integrations.

Experience with middleware and integration platforms such as MuleSoft, SnapLogic, Informatica, or equivalent technologies.

Experience with multi-country Salesforce implementations and global platform governance.

Experience with Experience Cloud portals, external users, customer identity, and large-scale customer data management.

Familiarity with consent management, customer data privacy, and market-specific regulatory requirements.

Experience and Qualifications

Typically 10+ years of Salesforce or relevant enterprise CRM experience.

Demonstrated experience owning solution architecture for complex Salesforce implementations.

Proven experience leading technical teams and collaborating across business and technology functions.

Salesforce Application Architect certification preferred; System Architect or relevant advanced certifications are an advantage.

Strong analytical, communication, stakeholder-management, and problem-solving skills.

Success Criteria

The successful candidate will be expected to:

Deliver scalable and maintainable architecture aligned with enterprise standards.

Make defensible design decisions with clear consideration of alternatives, risks, and trade-offs.

Independently validate critical technical designs through code, prototypes, debugging, and code reviews.

Minimize regression risk across existing systems, integrations, and country implementations.

Improve engineering standards and enable development teams to deliver consistently.

Maintain a balance between architectural leadership and hands-on technical contribution.

Role Expectation

This is an architecture-led role with hands-on technical responsibilities. The candidate is not expected to spend every day implementing features, but must be capable of independently writing and debugging Apex and related Salesforce code when complex technical challenges, critical issues, or architectural validation require it.

Job Description

We are seeking an experienced Senior Salesforce Architect with 8+ years of experience to lead Salesforce architecture, solution design, and enterprise integrations. The ideal candidate will have strong expertise in Sales Cloud, Salesforce CPQ, quote-to-cash processes, and professional services operations.

Key Responsibilities

• Own Salesforce solution architecture, scalability, security, and platform governance.
• Lead solution design across Sales Cloud, Certinia PSA, and quote-to-cash processes.
• Architect integrations with NetSuite, MuleSoft, Workday, and other enterprise platforms.
• Define data models, integration patterns, automation, and technical best practices.
• Provide technical leadership to developers, administrators, and integration teams.
• Collaborate with business stakeholders to translate requirements into scalable solutions.

Required Skills

• 8+ years of Salesforce experience, including architecture responsibilities.
• Experience with large-scale Salesforce implementations.
• Strong expertise in Sales Cloud, Salesforce CPQ, and quote-to-cash.
• Hands-on knowledge of Apex, SOQL, Flow, LWC, Salesforce APIs, and Platform Events.
• Strong understanding of enterprise integrations, middleware, data architecture, and security.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

• Experience with Certinia PSA (FinancialForce).
• Familiarity with NetSuite, MuleSoft, and Workday.
• Experience in professional services or consulting environments.
• Salesforce Architect certifications.

We are looking for a Lead – Information Systems who can combine strong Salesforce/CRM expertise, advanced Excel skills, MIS reporting and business analytics to support data-driven decision-making.

🔹 What We’re Looking For

• Minimum 4 years of hands-on experience with CRM systems, preferably Salesforce

• Minimum 3 years of practical Salesforce experience preferred

• Advanced proficiency in Microsoft Excel, including:

Advanced formulas, Pivot Tables, Power Query, Data analysis, Automation

• Strong experience in MIS reporting, data validation, analysis and presentation of insights

• Proven experience creating and maintaining dashboards, KPI reports and management reports

• Good technical aptitude with the ability to understand business processes and convert them into effective reporting solutions

• Basic to intermediate understanding of finance and business metrics, including revenue, costs, budgeting and financial reporting concepts

• Strong analytical and problem-solving skills

• Excellent stakeholder management and communication skills

• Ability to work independently and convert data into actionable business insights

🔹 Key Responsibilities

• Manage and analyze data from Salesforce/CRM and other business systems

• Develop and maintain MIS reports, dashboards and KPI trackers

• Ensure data accuracy, validation and consistency across reports

• Analyze business data and identify trends, gaps and opportunities

• Translate business requirements into meaningful reports and dashboards

• Work closely with business and functional stakeholders to understand reporting requirements

• Support management with timely and accurate business insights and performance reports

• Identify opportunities to improve reporting processes through Excel, Power Query and automation

• Support CRM-related reporting and process improvements

🎯 Ideal Candidate

Someone who is comfortable working at the intersection of CRM + MIS + Excel + Business Analytics, and can go beyond preparing reports to explain what the data means and what action the business should take.

Job Title:  Business Development Executive / Manager

Shift Timing: 6 Pm to 4 Am (Monday- Friday) (Night shift)

Address:  7th Floor, A-10, Pegasus Tower, Block A, Sector 68, Noida, Uttar Pradesh 201301

Website:  https://hicglobalsolutions.com/about-us/

Responsibilities:

1.Sell Salesforce CRM services to potential clients.

2.Bid on Salesforce projects using platforms like Upwork.

3.Conduct outbound sales activities to generate leads and close deals.

4.Handle inbound sales inquiries and convert leads into customers.

5.Collaborate with internal teams to develop tailored solutions.

6.Meet and exceed sales targets consistently

Requirements:

1.Proven sales experience in Salesforce CRM services.

2.Success in bidding on projects through Upwork.

3.Strong outbound and inbound sales skills.

4.Excellent communication and interpersonal abilities.

5.Self-motivated and results-driven.

6.Familiarity with Salesforce CRM preferred.

Qualifications:

1.Bachelor's degree in Business Administration or related field (preferred).

2.Salesforce CRM experience is a plus.

3.If you're a sales professional with a proven track record in Salesforce CRM services,

4.apply now to join our team and drive business growth

About the Role:

We are seeking an experienced and performance-driven IT Sales professional to our IT Services business targeting the US market. The role requires a strategic thinker with proven success in building client relationships, managing high-value deals, and achieving consistent sales growth.

Key Responsibilities:

• Drive the entire sales cycle - from lead generation to deal closure.
• Build and maintain long-term client relationships with international customers.
• Understand client requirements and align customized IT service solutions.
• Develop and execute sales strategies to meet and exceed revenue targets.
• Mentor and guide a team of sales professionals to achieve team goals.
• Collaborate with internal teams to ensure smooth project delivery.
• Manage client communication, proposals, quotations, and negotiations.
• Keep track of leads and opportunities using CRM tools for accurate forecasting.
• Stay informed about industry trends, Web and Mobile technologies, and competitive landscape.

Required Skills & Qualifications:

• Experience in IT Sales or Business Development.
• Strong exposure to US IT services market (mandatory).
• Proven track record of client acquisition and revenue generation.
• Excellent communication, negotiation, and presentation skills.
• Hands-on experience with CRM and sales automation tools.
• Ability to lead and motivate a small team effectively.
• Familiarity with bidding platforms like Upwork or Clutch is advantageous.

Why Join Us:

• Fast-growing IT services organization with a global presence.
• Opportunity to lead international sales initiatives.
• Competitive salary structure with attractive incentives.
• Work with cutting-edge technologies and an energetic team.

Your Role Will Include:

• Owning the entire IT sales process, from prospecting to closure.
• Building long-term partnerships with clients across the US.
• Managing and mentoring a team of driven sales executives.
• Preparing customized proposals and conducting client presentations.
• Collaborating with delivery and technical teams to ensure client satisfaction.
• Staying ahead of trends in Web and Mobile app development to meet client needs.

What You Bring:

• Experience IT Sales / Business Development with proven US market exposure.
• Strong communication, negotiation, and leadership skills.
• Experience in handling end-to-end client engagement.
• Proficiency in CRM tools and lead management systems.
• Hands-on experience in preparing technical proposals and quotations.
• Prior exposure to bidding or freelancing platforms is a plus.

Industry

• IT Services and IT Consulting

Employment Type

Full-time