Srijan Technologies is 19-year-old technology services firm. For a large part of its life, Srijan has specialized in building content management systems with expertise in PHP-based open-source CMS, specifically Drupal. In recent years Srijan has diversified into
Srijan is approx. 400 people strong (including some Senior Consultants) Srijan development offices in India are located in New Delhi, Gurugram, Goa, Bangalore and Mumbai, Delhi, Gurgaon and Goa are the largest offices. In addition, a few developers & delivery leads are in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.
Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands now. The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently partnered with IIT-Delhi to invest in an 18-month project for building a solution for Honey traceability using Blockchain.
The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBIDTA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.
Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit which runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.
Please visit company website for more information http://www.srijan.net/" target="_blank">www.srijan.net
Responsibilities:-
- Manage senior business stakeholders.
- Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
- Lead workshops gather requirements, and design solutions
- Manage the implementation and delivery of new initiatives
- Hands-on configuration.
- Design, build and deliver salesforce technical design/architecture in line with client requirements;
- -Own architecture and design of complex solution components (Integration, Security, Custom development);
- -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
- -Work closely with stakeholders within client organization;
- -Work closely with and support the Sales community.
- Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
- Manage and mentor junior team members
Required skills and experience:-
- Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
- You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
- You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
- Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
- Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
- Previous team leadership/management experience is desirable
- Product discovery and ideation experience
- Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
- -Knowledge of data and content migration, automated testing, release management, source control tools;
- -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
- -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
- Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
- You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
- You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
- You’ll have the vision to help us take our company to the next level
- Track record of successfully delivering projects on time, to scope, with high quality.
- Independently driven, resourceful, and able to deliver results with light-touch direction.
- Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
- Excellent user experience intuition.
- Strong analytical skills.
About Srijan Technologies
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Roles and Responsibilities
- Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling, networking, and referrals.
- Build and maintain strong relationships with clients to understand their trading needs and provide tailored investment solutions.
- Execute trades on behalf of clients and ensure timely and accurate order execution.
- Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations.
- Collaborate with the research and analysis team to develop market insights and trading strategies.
- Provide exceptional customer service and support to clients throughout the trading process.
- Meet and exceed sales targets and performance metrics.
Desired Candidate Profile
- Bachelor's degree in Finance, Business, Economics, or a related field.
- Proven track record of success in client acquisition and sales within the financial services industry, preferably in FX trading.
- Strong understanding of financial markets, trading instruments, and risk management principles.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to thrive in a fast-paced, competitive environment.
Perks and Benefits
- Desired Incentives.
- Overseas Trip by Company.
- Monthly Contest & Trophies.
- Quarterly and Annual Rewards and Recognition.
We are looking for someone to be responsible for the development and maintenance of Salesforce applications. Your primary focus will be custom Salesforce development and integration with third-party services. You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Responsibilities
- Translate functional requirements into technical requirements
- Design and build high-performance, reusable, and reliable Apex code with best practices
- Ensure the best possible quality of the application
- Take ownership of project work and developing client relationships (should be a confident self-starter)
- Identify bugs and align with requirements during debugging
- Write test classes for the class that you develop and ensure more than 80% code coverage
- Test bug fixes to make sure they work as per requirements, then deploy them to production
Skills and Qualifications
- Apex development
- Should have worked with an editor such as MavensMate or Eclipse for force.com
- Visualforce page development
- Ability to communicate with customers and provide consultation on Salesforce solutions
- Good problem-solving skills and ability to give optimal solutions
- Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports.
- Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
- Education: BEng (IT, CE, CS, or EC), BSc, MSc (CS), BCA, or MCA
- Certification: Any Salesforce certification would be a plus point.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
Farmers Fresh Zone aims at unlocking access to safe-to-eat, pesticide-free fruits & vegetables directly sourced from our farmers. We are an omnichannel platform having both an offline and online presence. Backed by the Indian Angel Network, We are one of the first Indian agri-tech firms to introduce unit-level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers.
We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmers' produce, a movement that is uplifting the farmer community. Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.
We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.
As a Customer Retention & Market Automation Specialist, you will play a key role in driving & growing our mobile app & website’s engagement and retention metrics. You will run various messaging experiments on multiple channels like notifications, SMS, Email, Whatsapp.
Our ideal candidate will have strong analytical and problem solving skills, led or managed teams, and have understanding of engagement tools like Moengage, Clevertap or Webengage. We love people who are humble and collaborative with hunger for excellence.
Responsibilities:
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Create omni-channel (push notifications, Whatsapp, In-app prompts, SMS, Email etc) marketing campaigns & journeys based on different user segments to drive user acquisition, activation, engagement & retention.
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Define AARRR KPIs and Optimize them with Moengage multi-channel journeys by continuously performing A/B tests. Drive increased engagement & retention.
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Be responsible for and own execution, monitoring and measurement of marketing campaigns and their success. Collaborate with designers & Content creators to get graphic/text content.
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Compile regular reports of campaign performance and results, collaborate with analyst to monitor and review past campaigns and journeys.
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Improve new campaigns using data and feedback from existing and previous projects.
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Create detailed and diverse user-segments to identify high, medium & low activity cohorts.
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Create communication & content strategies to increase the size of high-activity cohorts.
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Analyze website & mobile traffic, create user journeys & campaigns to enable cross-channel product experience and marketing.
Qualification & Requirements:
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Bachelor’s Degree in Computer Science, Engineering or any other related field.
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1+ years of experience in creating mobile/web application journeys & campaigns on tools like moengage, clevertap etc.
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In-depth knowledge & hands on experience of digital analytics software like Zoho Page Sense, Google Analytics, CleverTap, Branch, Firebase, Facebook Analytics.
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Excellent copy writing skills to produce high quality copies for marketing campaigns and journeys.
Soft Skills:
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Ability to prioritize and manage multiple milestones and projects efficiently.
-
Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
Detail oriented, advanced problem solving skills with customer-centric approach
Job description:
- Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
- Good knowledge of Salesforce Lightning Framework.
- Build-in Salesforce plug-ins and connectors.
- Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
- Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
- Must have Good Knowledge of Apex Triggers, Batch Classes and Schedulers.
- Must have Experience in Mentoring the People in Team.
- Integration using REST and SOAP.
- Experience in Salesforce Community cloud will be preferred.
- Experience in any Deployment Tool will be preferred.
- Experienced in salesforce and lightning with good English spoken language.
- Experience in custom development on Force.com platform using Apex, Lightning Components, Visualforce, JavaScript, JQuery, CSS, HTML
- Experience and familiarity with Salesforce out-of-box features including Sales, Service, and Community cloud
- Understanding of best practices and SFDC coding standards
Key Functions & Roles of the Candidate:
- Would be part of core technical team and will be updating the product with new and challenging tasks
- Good understanding of the concepts behind models, collections, and views
- Familiarity with input validation techniques and approaches
- Ability to perform in a fast-paced, deadline-driven environment
- Enthusiasm for innovation in the tech industry, including continuous learning and improvement
Designation: Software Engineer
Experience: 1+ Years
Qualification: BE/B.Tech/BCA/MCA
Job Location: Noida Sector 2 (currently work from home)
Job Description:
- 1+ years of experience in Salesforce development.
- Strong understanding of Salesforce Declarative Programming and Administration (develop code, custom objects, Visual Force pages, Apex, reports, workflows and
assignment rules)
- Design and develop solutions primarily on the Salesforce platform using Apex programming language and Visual Force
- Develop software solutions using MS tools, Salesforce.com API framework, and 3rd party APIs
- Perform unit testing and defect fixes
- Work with other team members to investigate design approaches, prototype new technology and evaluate technical feasibility.
- Provide consulting support on processes and systems issues.
- Author and update all technical documents relative to design, delivery, operation readiness and/or custom application development team site.
- Assist Business Analysts in troubleshooting technical issues with standard or custom programs and reports.
- Foster and maintain good relationships with customers and internal IT team members to meet expected customer service levels.
- Track all outstanding work through either the production ticket system or the Project Server.
Desired Skills
- Proven experience implementing solution using APEX, Visualforce, Lightning
- Strong working knowledge of Salesforce Query Language (SQL/SOQL)
- Solid understanding of web technologies, such as JavaScript, JQuery/AngularJS/Bootstrap, AJAX, HTML, DHTML, CSS
- Proficient in WebService Integration
- Experience with Heroku or Lightning Development (SFDC) preferred
- Experience with at least one object-oriented programming language, such as Java, C#, C++
Key Skills
SFDC, Salesforce Apex, Triggers, Work flow, Process builder, validation rules,
Lightning, Visualforce
QUALIFICATIONS
Preferred- BTech/ BE/ MCA/ BCA/ MSc IT/ BSc IT
Interested candidate may revert with the following details:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Reason for relocation:
• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.
Requirements
• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.