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11+ XBRL Jobs in Mumbai | XBRL Job openings in Mumbai

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IRIS BUSINESS SERVICES LIMITED
Laxmi Chettiar
Posted by Laxmi Chettiar
Remote, Navi Mumbai, Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
Customer Service
Customer Support
Accounting
Finance
XBRL
Role: Customer Engagement Executive
Educational Background: CA (freshers), B.Com 
 
Background:
 
Looking for candidates in the 'Customer Engagement' role to work with our customers in Europe and UK to comply with the new European regulation of European Single Electronic Format (ESEF). ESEF requires all listed companies in the EU and UK to submit their annual reports in iXBRL format, a digital reporting format.
 
The role will include working with customers in  Europe and UK to
 
1. Train end companies on use of our SaaS software for financial compliance reporting
2. Assist clients with any queries in their annual report iXBRL creation and submission process
3. Coordinate with product teams for any user enhancement requests and updates.
 
Selection Criteria:
 
1. Strong in financial and accounting concepts.
2. Excellent in spoken and written English, and highly articulate.
3. Willing to work in European and UK shifts (1-10 pm)
4. Knowledge of/experience with XBRL preferred, But no constraints here.
5. Candidates should be willing to work in a highly dynamic work environment with a 'Customer First' approach. 
6. Location: Remote.
 
About Company:
IRIS Business Services Limited is one of the first providers of full professional XBRL products and solutions to organizations globally. The company is headquartered in Mumbai, India with international offices in the United States, Singapore, United Kingdom, and the UAE.
IRIS is a direct member of XBRL International and XBRL US. The Company has over eighteen years of proven expertise in the financial information management space, providing customized technology solutions for data and content management, for the dissemination of information to investors and stock exchanges, and for effective content management to institutional clients.
Over the last seven years, IRIS has been very closely involved in the XBRL space, in taxonomy creation, software solutions and in the conversion of structured and unstructured data into XBRL for SEC filing in the US. IRIS has multidisciplinary skills in XBRL as well as in technology. Taxonomy experts, software engineers, business analysts and accountants come together to provide a complete range of products and services across the XBRL supply chain.
 
For more information, please visit http://www.irisbusiness.com/" target="_blank">http://www.irisbusiness.com
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Invideo

at Invideo

6 recruiters
Ankit Solanki
Posted by Ankit Solanki
Mumbai
2 - 5 yrs
Best in industry
chat
Sales
Customer Support
Email Marketing
InVideo is looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell. You are expected to provide the highest level of customer delight and value. You will work directly with customers. You play a crucial role in engaging with the customer and building a strong relationship between InVideo and the customer. You will act as an advisor and serve as the point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied & loyal customers. You’ll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, troubleshooting guides, and surveys. You’ll keep these concise, up-to-date, and easy-to-find so that the most important information about InVideo is just a click away whenever customers need it.
 

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.

Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Additional notes:
===========
5.5 days a week.
8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
 
 
 
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EbixCash
Gourang Parmar
Posted by Gourang Parmar
Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Service
Customer Support

Job responsibilities of the candidate include

  • Politely speaking with customers and understanding their queries.
  • Documenting customer queries in system.
  • Responding to customer queries based on SOP.
  • Min 12th passed

 

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Torero Softwares Limited
Mumbai
0 - 4 yrs
₹1.4L - ₹2.4L / yr
Accounting
Customer Support
Financial accounting
!!! JOB DESCRIPTION OF SOFTWARE SUPPORT EXECUTIVE AT TORERO SOFTWARES LIMITED!!!
We are looking for an enthusiastic support executive who is patient, empathetic and has the art build long-term relationships with clients via its excellent communication skills. Your responsibilities for this role will be;

📌 To provide training to our customers regarding our software, accounts, and GST in an efficient manner.
📌 A certain level of comfort with handling telephone calls and an active listening style along with an ability to multitask and prioritize tasks effectively.
📌 Ability to troubleshoot and investigate if they don't have enough information to answer customer questions and solve their queries even go above and beyond to satisfy customers.

Education – Graduate (From Commerce Background Only)
Timings - Mon To Sat, 10.00 am to 07.00 pm
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Disruptive Electronic Accessories Brand

Disruptive Electronic Accessories Brand

Agency job
via Unnati by Astha Bharadwaj
Mumbai
2 - 3 yrs
₹4L - ₹5L / yr
Technical support
Tech Support
Customer Support
Supplier relationship management
RCA
+5 more
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
 
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.
 
What you will do:
  • Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
  • Updating customers in a timely fashion regarding the status of quality issues or any requests.
  • Participating in product quality planning and control process based on customer’s specifications and requirements.
  • Managing escalations to suppliers on product quality, Root cause, action
  • Preparing and updating all necessary quality reports as required by customers.

 

Desired Candidate Profile

What you need to have:
  • Experience in handling customer complaints
  • knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
  • Communication skills, problem solving attitude
  • Client facing experience
  • Product Quality management
  • Escalation and complaint management
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Fraazo

at Fraazo

3 recruiters
Tanvi Manjrekar
Posted by Tanvi Manjrekar
Mumbai
0.6 - 5 yrs
₹1L - ₹2.5L / yr
Customer Support
Voice processing
  •  Handle Inbound & Outbound customer calls
  •  Acknowledge and resolve customer queries and promptly provide solution to the
  • query
  •  Keeping records of customer interactions, transactions, comments and complaints
  •  Establish and improve cooperation with new/existing customers
  •  Coordinate with all the department for smooth redressal of customer complaints.
  •  Maintaining a positive, empathetic and professional attitude towards customers.
  •  Excellent interpersonal and oral communication skills
  •  Computer knowledge (WORD & EXCEL)
  •  Experience in customer handling
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UniAcco

at UniAcco

1 recruiter
Ayush Poddar
Posted by Ayush Poddar
Mumbai
0 - 2 yrs
₹2.5L - ₹3L / yr
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
+2 more

What you’ll do

Roles and Responsibilities

 

  • Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods.
  • Meet customer service team call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.

 

 

Qualifying Criteria

 

  • 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
  • Fluent in English.
  • Strong phone handling skills.
  • Ability to multitask.
  • Prioritise and Manage time effectively.
  • Academics - Minimum Graduate
  • Age - 20 to 25 years 

 

 

About UniAcco

 

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

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ReLiva Physiotherapy   Rehab
Rishabh Shah
Posted by Rishabh Shah
Navi Mumbai
1 - 5 yrs
₹1L - ₹1.5L / yr
Customer Support
Customer Care
Communication Skills

ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-

Nerul, Navi Mumbai

Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.

Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.

Should have good communication skills

Speaks languages like Tamil, Telugu & Kannada.

Job Type: Part-time

Salary: ₹8,000.00 - ₹10,000.00 per month

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Our client is a hi-tech IT product company.

Our client is a hi-tech IT product company.

Agency job
via Fidelity IT Jobs by Abhishek Kumar
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
Technical support
Tech Support
Product support
Active Directory
Customer Support
+3 more
We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
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A Multinational BPO/KPO Company

A Multinational BPO/KPO Company

Agency job
via Budding.in by Janki Bathani
Navi Mumbai, Mumbai
0 - 2 yrs
₹2L - ₹3L / yr
Customer Support
Communication Skills
English Proficiency
Customer Service
Telesales
  • Employee need to attend the calls and help the existing customer with there queries .
  • There are no Targets 
  • No sales
  • Inbound Process.

Facility :

  1. Pick and drop
  2. Rotational Shifts
  3. Rotational offs
  4. Bank Holidays offs
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Branch International

at Branch International

4 candid answers
1 video
Andrew Huelsenbeck
Posted by Andrew Huelsenbeck
Mumbai
1 - 3 yrs
₹5L - ₹6L / yr
Customer Support
Customer Success
Technical support
Branch Overview 
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
 
Branch's mission-driven team is led by founder and former CEO of http://kiva.org/">Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Job Overview
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.

Responsibilities
  • Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
  • Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
  • Servicing & Collections - Proactively reaching out to borrowers who have missed payments
  • Product - Escalating customer feedback and IT bugs to help improve our product
  • Finance - Manage refunds, repayments, and other payment processes
  • General - various administrative projects as needed

Qualifications
  • 1-2 years of previous job experience in customer service
  • Passionate about our mission and our customers
  • Highly entrepreneurial, proactive, and willing to get your hands dirty
  • Excellent communication skills, both oral and written
  • Good grammar, spelling and punctuation
  • Driven by data and highly analytical, good understanding of excel preferred
  • Good typing speed (ideally above 45 wpm)
  • Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
 
Typing Speed Test- Please follow instructions below
  • You are required to take an online typing speed test through the link below
  • Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
  • On the left, select English, 1 minute, and Aesop's Fables.
  • Click the green "Start Test" button.
  • Please upload a screen shot of your typing test results as part of your cover letter. 

Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1">https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1
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