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XBRL Jobs in Mumbai

Explore top XBRL Job opportunities in Mumbai from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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DP
Posted by Laxmi Chettiar
Remote, Navi Mumbai, Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
Customer Service
Customer Support
Accounting
Finance
XBRL
Role: Customer Engagement Executive
Educational Background: CA (freshers), B.Com 
 
Background:
 
Looking for candidates in the 'Customer Engagement' role to work with our customers in Europe and UK to comply with the new European regulation of European Single Electronic Format (ESEF). ESEF requires all listed companies in the EU and UK to submit their annual reports in iXBRL format, a digital reporting format.
 
The role will include working with customers in  Europe and UK to
 
1. Train end companies on use of our SaaS software for financial compliance reporting
2. Assist clients with any queries in their annual report iXBRL creation and submission process
3. Coordinate with product teams for any user enhancement requests and updates.
 
Selection Criteria:
 
1. Strong in financial and accounting concepts.
2. Excellent in spoken and written English, and highly articulate.
3. Willing to work in European and UK shifts (1-10 pm)
4. Knowledge of/experience with XBRL preferred, But no constraints here.
5. Candidates should be willing to work in a highly dynamic work environment with a 'Customer First' approach. 
6. Location: Remote.
 
About Company:
IRIS Business Services Limited is one of the first providers of full professional XBRL products and solutions to organizations globally. The company is headquartered in Mumbai, India with international offices in the United States, Singapore, United Kingdom, and the UAE.
IRIS is a direct member of XBRL International and XBRL US. The Company has over eighteen years of proven expertise in the financial information management space, providing customized technology solutions for data and content management, for the dissemination of information to investors and stock exchanges, and for effective content management to institutional clients.
Over the last seven years, IRIS has been very closely involved in the XBRL space, in taxonomy creation, software solutions and in the conversion of structured and unstructured data into XBRL for SEC filing in the US. IRIS has multidisciplinary skills in XBRL as well as in technology. Taxonomy experts, software engineers, business analysts and accountants come together to provide a complete range of products and services across the XBRL supply chain.
 
For more information, please visit  http://www.irisbusiness.co m
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An international MNC specialized into Hardware & Networking

Agency job
via Tridat Technologies Pvt. Ltd. by Shraddha Kamble
Mumbai, Navi Mumbai
1 - 6 yrs
₹2L - ₹4.5L / yr
Customer Support
Technical support
Troubleshooting
Effective communication
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Customer Support L1

 

Experience Level:
1+ Years

External Skills And Expertise
Skills & Knowledge Required:
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.

Duties & Responsibilities:
1. At least one year of customer handling experience via Call/Chat.
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

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at Invideo

6 recruiters
DP
Posted by Ankit Solanki
Mumbai
2 - 5 yrs
Best in industry
chat
Sales
Customer Support
Email Marketing
InVideo is looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell. You are expected to provide the highest level of customer delight and value. You will work directly with customers. You play a crucial role in engaging with the customer and building a strong relationship between InVideo and the customer. You will act as an advisor and serve as the point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied & loyal customers. You’ll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, troubleshooting guides, and surveys. You’ll keep these concise, up-to-date, and easy-to-find so that the most important information about InVideo is just a click away whenever customers need it.
 

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.

Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Additional notes:
===========
5.5 days a week.
8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
 
 
 
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DP
Posted by Pooja Sharma
Mumbai
1 - 3 yrs
₹2L - ₹4L / yr
Communication Skills
Interpersonal Skills
Problem solving
Teamwork
Leadership
+2 more
Onsite Games Installation / Configuration as per defined processes.
Provide training on the site.
Work closely with Offsite Support / Client support team to ensure quality and timely service
Need to take full responsibility of the site and should manage issues independently.
Responsible to timely elevation of the technical problems

Should be able to help user acceptance testing 

Skills Required:

  • Strong interpersonal skills.
  • Problem-solving attitude.
  • Excellent communication skills.
  • Aptitude for fostering positive relationships.
  • Teamwork and leadership skills  

 

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Mumbai
0 - 4 yrs
₹1.4L - ₹2.4L / yr
Accounting
Customer Support
Financial accounting
!!! JOB DESCRIPTION OF SOFTWARE SUPPORT EXECUTIVE AT TORERO SOFTWARES LIMITED!!!
We are looking for an enthusiastic support executive who is patient, empathetic and has the art build long-term relationships with clients via its excellent communication skills. Your responsibilities for this role will be;

📌 To provide training to our customers regarding our software, accounts, and GST in an efficient manner.
📌 A certain level of comfort with handling telephone calls and an active listening style along with an ability to multitask and prioritize tasks effectively.
📌 Ability to troubleshoot and investigate if they don't have enough information to answer customer questions and solve their queries even go above and beyond to satisfy customers.

Education – Graduate (From Commerce Background Only)
Timings - Mon To Sat, 10.00 am to 07.00 pm
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Disruptive Electronic Accessories Brand

Agency job
via Unnati by Astha Bharadwaj
Mumbai
2 - 3 yrs
₹4L - ₹5L / yr
Technical support
Tech Support
Customer Support
Supplier relationship management
RCA
+5 more
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
 
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.
 
What you will do:
  • Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
  • Updating customers in a timely fashion regarding the status of quality issues or any requests.
  • Participating in product quality planning and control process based on customer’s specifications and requirements.
  • Managing escalations to suppliers on product quality, Root cause, action
  • Preparing and updating all necessary quality reports as required by customers.

 

Desired Candidate Profile

What you need to have:
  • Experience in handling customer complaints
  • knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
  • Communication skills, problem solving attitude
  • Client facing experience
  • Product Quality management
  • Escalation and complaint management
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at FRAAZO

3 recruiters
DP
Posted by Tanvi Manjrekar
Mumbai
0.6 - 5 yrs
₹1L - ₹2.5L / yr
Customer Support
Voice processing
  •  Handle Inbound & Outbound customer calls
  •  Acknowledge and resolve customer queries and promptly provide solution to the
  • query
  •  Keeping records of customer interactions, transactions, comments and complaints
  •  Establish and improve cooperation with new/existing customers
  •  Coordinate with all the department for smooth redressal of customer complaints.
  •  Maintaining a positive, empathetic and professional attitude towards customers.
  •  Excellent interpersonal and oral communication skills
  •  Computer knowledge (WORD & EXCEL)
  •  Experience in customer handling
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at Andesoft Consulting

6 recruiters
DP
Posted by Ashish Sharma
Remote, Mumbai
0 - 2 yrs
₹2L - ₹2.5L / yr
Customer Support
Customer Service

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

  • Manage incoming phone calls from the Company’s Customer Service number
  • Generate sales leads if needed for equipment upsells and trade-ins
  • Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

 

Requirements –

 

  • All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity working with Customer Relationship Management (CRM) systems and practices
  • Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

  • Any Graduate or Post Graduate or HSC
  • 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

  • Strong written and verbal communication skills
  • A basic understanding of mobile phones and computers (Apple)
  • Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

  • An open minded, collaborative culture of enthusiastic technologists.
  • Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

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DP
Posted by Rishabh Shah
Navi Mumbai
1 - 5 yrs
₹1L - ₹1.5L / yr
Customer Support
Customer Care
Communication Skills

ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-

Nerul, Navi Mumbai

Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.

Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.

Should have good communication skills

Speaks languages like Tamil, Telugu & Kannada.

Job Type: Part-time

Salary: ₹8,000.00 - ₹10,000.00 per month

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Our client is a hi-tech IT product company.

Agency job
via fidelity it jobs by Abhishek Kumar
Mumbai
7 - 14 yrs
₹20L - ₹25L / yr
Technical support
Tech Support
Product support
Active Directory
Customer Support
+3 more
We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
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at Leap beyond

1 video
3 recruiters
DP
Posted by Ayesha Goyal
Mumbai
1 - 6 yrs
₹2L - ₹6L / yr
Customer Relationship Management (CRM)
Customer Support
Customer Success
English Proficiency
pipedrive
Query Handling And Troubleshooting
  • Track & effectively address queries with timeliness and accuracy.
  • Answer incoming queries over phone and emails
Customer Relations
  • Resolve any customer complaints in a prompt and professional manner.
  • Collaborate to ensure customer satisfaction.
CRM Software
  • Should be able to work, manage & maintain the CRM software.
  • Coordinate with internal managers for updating data
  • Maintain complete and accurate customer correspondence data.
Read more
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