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We’re looking for a Sr.BA – UX who will be responsible for identifying and defining product feature requirements and helping to determine solutions to meet business needs or resolve business problems. You will focus on growing and developing the end services offered by our existing clients. You will also build business cases for the prospective clients and thereby demonstrate the value proposition of our products.
In this role, you will closely work with our Clients, Directors and Thence Team.
Duties & Responsibilities
Business Function
- Understands business strategy and goals by studying the business function, collaborating with the client and gather business requirements.
- Documentation of formal requirements, use cases, user stories, User Journey which ensure that the UX solutions proposed are fit for purpose, meet business needs and are operationally sustainable.
- Collaborate with UX team members to maximize and leverage the understanding of business functional and non-functional requirements.
- Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and client stakeholders with regular updates on deliverable timeline and project status.
Team Function
- Complete ownership of project delivery, utilising the available resources
- Hiring quality talent to the team, evaluating assignments, taking interviews
- Help groom in-house talent to become leaders by constant guidance and feedback
- Manage multiple resources on reporting relationship, evaluating performance, handling appraisals
Competencies
- Collaborating on user experience planning
- Consulting with clients and a range of team members
- Researching interaction design trends and apply to deliverables
- Researching technology trends that apply appropriately for a given project
- Creating/designing wireframes, process flows, user personas, and journey maps
- Use storyboarding, task analysis, and user research tasks to capture and develop user requirements
- Conducting user research activities such as usability testing, ethnographic research, card sorts, and surveys
- Analyze web analytics to generate meaningful usage insights.
Skills Required
- Working with business to identify opportunities for improvement in business operations and processes through facilitation, elicitation, visual modelling and critical thinking
- Ability to effectively conduct requirements gathering sessions and concisely documenting the outcome
- Understanding of the business requirements, capture and track the details required to produce the end product, and document same in the form of user stories / use cases and process flow maps, content matrix
- Strong analytical and problem-solving skills and a self-starter.
- Ability to take initiative and proactively offer suggestions and resolutions.
- Proactive problem solver who, handle multiple complex projects and tasks.
- Great communication skills; the ability to clearly explain design decisions and process to anyone in the company.
- Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience.
- Excellent verbal and written communication skills.
Skill Sets
- Agile Methodologies
- Scrum
- Client Handling
- Resource Planning
- Project Management
- Business Analysis
- Requirement Gathering
- Wireframes
- Work Breakdown Structure
- Team Management
The ideal candidate will be an inspiring and confident team player with:
- Bachelors or Masters Degree in Management (desirable)
- Above 4+ years of Business Analysis/Project Management experience in UX environment (desirable)
Thence is a dedicated Digital UI/UX Design Agency with emphasis on Deep User Research, Lean UX Design Methodology, and Continuous Optimization.
Our proprietary user-centric KaiXen framework progressively improves the User Experience of your digital assets.
Working with Start-ups, Small & Medium Businesses, and Enterprises across the globe, our UI/UX solutions span Web and Mobile Apps, Websites, AR/VR, and Chat/Voice applications.
With a mission to enable every business to offer the best of User Experience, our vision is to empower the next billion with usable technology.
Founded as WinkTales in 2012, Thence started as a niche UX Design Studio and has since transformed to offer full-cycle UX Solutions.
We are a Clutch.co Global Top 15 UI/UX Design Agency.
Services:
UX Design | UI Design | UX Research | Interaction Design | UI Development | UX Testing | UX Audit | AR/VR Experiences | UX Life Cycle Management | UX Lab
Please check about the company, our work and culture at http://www.thence.co" target="_blank">www.thence.co
- Clutch Global Top 15 UI/UX Design Agency & ranked #2 in India
- Accelerated learning environment amongst talented team members
- Culture that promotes challenging oneself & continuous improvement
- Perks & Employee friendly policies
- End- to-end Ownership given to team members
Ensuring TMS application supports the agreed business requirements.
Review and challenge all requirements/change requests and specifications including:
Functional Requirements
Application functions
Reporting functions
Application Interfaces
Operational control activities
Audit requirements
Documenting the implementation specifications/configurations, and preparing a knowledge base for the application.
Where required, administering, the configuration of the TMS.
Develop (review if required) test scenarios and test cases and support end-users with testing
Support all type of issue resolution with the respective application owners
Identify areas of improvement, research best practices, and offer guidance and recommendations for process changes and potential solutions
Working Relationships with:
Project stakeholders and key users across various IT and business departments
External/Internal application support vendors
Testing and training team
About the company :
Mitigata is a pioneer in Smart Cyber Insurance. At the nexus of innovation and security, we are steadfast in our commitment to safeguarding businesses from burgeoning cyber threats and aiding them in navigating the intricate landscape of cybersecurity. Our distinctive approach amalgamates cutting-edge Cyber Insurance solutions with an unmatched suite of security services, ensuring our clients can pivot their focus on propelling their core business endeavours forward, resting assured in their digital safety.
Job Description:
We are seeking a highly motivated and energetic individual to join our team as a Management Trainee. The ideal candidate will be a recent graduate with a strong academic background and a passion for learning and growth within the business sector. This position is designed to prepare individuals for a future managerial role within our company.
Key Responsibilities:
- Actively seeking new sales opportunities through networking, cold calling, and market research for sales prospecting.
- Identifying and cultivating potential clients to drive business growth in sales lead generation.
- Analyse business data, financial reports, and market trends to assist in decision-making processes.
- Efficiently managing insurance-related operations, ensuring compliance and optimising customer service in insurance ops.
- Assist in managing projects, overseeing operations, planning, and resource allocation.
- Develop problem-solving skills by addressing real-time business challenges and proposing effective solutions.
- Build and maintain professional relationships with colleagues, mentors, and clients.
- Participate in performance evaluations and receive constructive feedback for continuous improvement.
- Support senior management with special projects.
- Engage with customers or clients to understand their needs and enhance customer satisfaction.
- Stay abreast of industry trends and advancements.
Qualifications:
- Master’s degree in Business Administration, Management, Finance, Marketing, Sales or related field.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team and independently.
- Strong analytical and problem-solving abilities.
- Eagerness to learn and adapt in a fast-paced environment.
- Proficiency in Microsoft Office Suite and other relevant software
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:
- Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.
- Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
- (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
- Generating product and user insights and working closely with the Product manager to make product and design decisions
- Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
- Owning and improving the core issues related to the product.
- Create and maintain client relationships.
- Stay up to date with new products/services and competitors
- Interpersonal skills to work closely with various stakeholders who may have competing interests
Requirements:
- Previous experience in Business / Systems Analysis or Quality Assurance
- 2-5 years of experience
- A degree in IT / Computer Science
- Proven experience in eliciting requirements and testing
- Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
- Solid experience in writing SQL queries
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills
Life at Rezo.AI:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites and blow off steam with your work buddies.
Perks & Benefits:
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Exp: 2-5 years
Working Days: 5
Vacancies: 1
Job Description: The opening is for a sales and business development position who will be responsible for Telesales, Preparing MIS of Customer Queries, client response and growing business with end clients.
Client activities include - scheduling client development meeting, explaining the sales objectives, obtaining requisitions / job orders, doing documentations and building relationships with clients
Responsibilities: Dealing with clients interested to study, work or settle overseas Daily responsibilities include preparing MIS of customer enquiry, consistently prospecting, pursuing, and closing new business Developing prospect lists and executing pre-determined targeted sales to generate new business, cold calling, proactively seek new avenues to attract prospective clients and marketing top candidates to clients.
Require excellent verbal and written communications skills. Ability to sell to various levels of management and gain prospective new clients along with building client relationships will have an added advantage.
Proven track record of achieving and surpassing targets, team player and entrepreneurial drive to succeed we are looking for someone who is eager to grow and excel in this field.
Urgent required.
1. Work closely with sales and marketing teams to identify our target companies for collaboration and sales
2. Ensure prompt, accurate, and error-free communication with clients to build loyal relationships
3. Work with leadership to determine goals; report on sales revenue generated from business tie-ups and promotions
4. Maintain detailed information on client communication, meet-ups and new ideas for business promotions
5. Ensure a coordinated relationship with our existing customers
Only those candidates can apply who:
1. Are available for full time (in-office) internship
2. Can start the internship between 1st Aug and and 10th Aug'22
3. Are available for a duration of 3 months
4. Have relevant skills and interests.
1. Pursuing a master's in marketing or BBA in marketing
2. Willing to learn and work for a growing astrological startup
3. Strong communication skills - written and oral
4. Proficient command of local languages (Kannada)
5. Skilled in problem-solving and project management
6. Knowledge of best practices for creating email templates
7. Knowledge of local areas must own a vehicle
8. Ability to search, and track new clients for collaboration
9. Self-starter with a history of pushing for deadline-driven results.
Benefits:Additional Information
1. Pre-placement offers in completion of the internship
2. Letter of recommendation or reference
3. Paid internship for a span of 3 months
4. Monthly team build-up outing
5. Networking and opportunities to build with new clients
6. Internal expenses cover for traveling
Location: Rajarhat, Kolkata
Experience: 8 years and above
Salary: upto 15 lakhs
Qualification: B. Tech/ B.E./ MBA
Responsibilities:
- Assess change proposals and define solutions to help the organization to achieve its goals.
- Discover, organise and clarify business needs and review/produce applications for change.
- Prioritize requirements from various stakeholders.
- Technical documentation.
Skills:
- 4 - 5 years experience in technical documentation.
- Sound knowledge and experience with Agile.
- Experience in app making and web programming.
Experience: 5+ years
Location: Hyderabad ( Work from office)
Job Type: Full Time Permanent position
Notice Period : Immediate joiners or max 15 days
Requirements:
- Analytical skills, problem-solving skills, Strong communication and domain knowledge.
- Sound Knowledge in HTML,CSS, Microsoft. Net framework, Javascript, PHP, React and SQL.
- Able to create detail business analysis, outlining problems, opportunities and solutions for the business.
- Experience in Agile scrum methodologies creating user stories and estimating story points for each stories.
- Exceptional analytical and conceptual thinking skills.
- Working experience with any wireframe tools (Sketch ,Adobe, UXPin, Mockplus, JustInMind etc)
- Ability to influence stakeholders and work closely with them to determine acceptable solutions.
- Masters/Degree with a background in business, Engineering and IT with minimum 5 years working experience as business Analyst.
Responsibilities :
- Help the product owner groom the product backlog by considering purpose, prioritizing the stories,
- organizing the stories, splitting epics into user stories, and ensuring a complete description of the
- solution.
- Studies the software application domain, prepares software requirements, and specification
- (Software Requirements Specification) documents.
- Works with the stakeholders to analyze and document business processes for the system to be
- developed
- Perform actual analysis on requirements to consider all scenarios/exceptions that may occur
- Determine functional requirements and features and prepare a wireframe for user interface screen
- Advise the product owner and coach the team, as well as other business analysis considerations
- Communicates with both the developers and stakeholders in such a manner until the project ends.
- Co-facilitate trainings/workshops client-side.
We are looking for a result-driven Business Developer to actively seek out and engage
customer prospects. Provide complete and appropriate solutions for every customer in
order to boost top-line revenue growth, customer acquisition levels and profitability.
Job Responsibilities:
● Conduct market research to identify selling possibilities and evaluate customer needs
● Actively seek out new business/sales opportunities through networking and social
media
● Set up meetings with potential clients and listen to their wishes and concerns
● Prepare and deliver appropriate presentations on products and services
● Create frequent reviews and reports with sales and financial data
● Participate on behalf of the company in exhibitions or conferences
● Collaborate with team members to achieve better results
● Gather feedback from customers or prospects and share with internal teams
● Maintain positive relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities; recommending profit
and service improvements.
● Achieve agreed upon sales targets and outcomes within schedule.
● Coordinate sales effort with team members and other departments.
● Analyze the territory/market’s potential, track sales and status reports.
● Reach out to customer leads.
● Continuously improve through feedback
Requirements:
● Proven work experience of 1+ years as Business/Sales representative in Digital
Agency/Technology Agency.
● Familiarity with BRM and CRM practices along with the ability to build productive
business professional relationships
● Highly motivated and target driven with a proven track record in sales
● Very High Proficiency in English
● Excellent knowledge of MS Office
● Thorough understanding of marketing and negotiating techniques
● Fast learner and passion for sales
● Self-motivated with a results-driven approach
● Aptitude in delivering attractive presentations
Primary Responsibilities
- Full understanding of the PIM data model
- Create conceptual data models, data flow documentation and user workflow processes
- Complete analysis needed to normalize and harmonize data attributes for the PIM and Data Governance tool
- Support needed for data governance documentation such as data dictionary and data lineage
- Lead discovery meetings with business owners to evaluate current PIM system and processes to document a recommended solution design of PIM for stakeholder review
- Document business requirements for data attributes, taxonomy, hierarchy, workflow and procedures in the PIM
- Leveraging agreed to solution design to configure the PIM system with the needed attributes, business rules, validations and workflow to ensure the business need is satisfied
- Define test cases and develop and execute test plans
- Identify and communicate the level of effort associated to new requirements that are received to be leveraged to establish release schedule for new demand
Minimum Requirements
- Bachelor's degree required
- 2-3 years' relevant experience required; 5- 7 years' work experience preferred
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