11+ Work breakdown structure Jobs in Bangalore (Bengaluru) | Work breakdown structure Job openings in Bangalore (Bengaluru)

WE ARE HIRING FOR SENIOR AR CALLER

Min. 1 year to 5 years of experience

Required skills:

Expertise in physician Billing

Strong in Denial Management

Good communication

Notice Period: Immediate joiners or candidates with a maximum 7 day notice period are highly preferred

Shift: Night shift & Day Shift

Location: Bangalore

ABOUT INCRUITER

InCruiter is a fast-growing AI-powered Stack Interview Intelligence Platform helping organizations hire smarter and faster using automation and AI-driven intelligence. With six products spanning interviewing, assessment, and hiring automation, we’re redefining how companies recruit at scale.

InCruiter is a market leader and one of India’s Top 3 players in this segment, with a wide range of clients across domestic and international markets. Our major clientele includes some of the large enterprises and Startups like EXL, Welspun, Dentsu, Manhattan Associates, ArcelorMittal, Telstra, Siemens, and so on.

ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

1. International Certification & Accreditation:

• To issue, facilitate, represent, liaise, and market the courses of international education boards of various countries in India and manage the issuance of official certificates on their behalf.
• To act as an authorized representative and implementation partner for international education boards, ensuring global best practices are adapted to the Indian context.
• To provide end-to-end support for schools seeking international accreditation, including curriculum alignment, training, and regulatory compliance.
• To maintain accurate records and provide seamless digital solutions for certificate management and recognition by Indian universities and regulatory bodies.
• To collaborate with Indian and international higher education institutions, professional bodies, and workforce agencies to ensure global recognition and seamless student mobility.

2. Quality Assurance & Compliance:

• To ensure all services meet industry best practices and legal requirements, conducting regular audits and assessments to maintain service excellence.
• To collaborate with regulatory bodies in India and state education boards to ensure smooth recognition of international certifications in India.
• To partner with global accreditation bodies to align educational standards with international best practices.
• To facilitate cross-border collaboration with international universities, educational research institutions, and professional development organizations to enhance quality assurance in education.
• To establish teacher training and institutional audits for quality assurance in international education delivery.

3. Marketing, Promotion & Stakeholder Engagement:

• To develop and execute targeted advertising campaigns to enhance brand visibility and promote the initiatives of international education boards.
• To establish dedicated outreach programs for schools, educators, and parents to raise awareness about international curricula and certifications.
• To create a professional development network for teachers to enhance their expertise in delivering international programs.
• To engage in corporate partnerships, education foundations, and government programs to drive funding, scholarships, and accessibility for international education in underserved regions.

4. Strategic Partnerships & Expansion:

• To engage in strategic partnerships with government agencies, educational institutions, and private sector organizations to maximize outreach and impact.
• To establish regional support centers across India for seamless administration of international education programs.
• To create global alliances with international universities, accreditation bodies, and research institutions for continuous improvement and recognition of certification programs.

5. Operations, Administration & Data Security:

• To efficiently manage and oversee operational processes related to international educational certification programs, ensuring compliance with regulatory and industry standards.

6. Technology & Digital Transformation:

• To adopt GDPR and Indian data privacy frameworks for robust protection of sensitive student and institutional data.
• To develop online platforms for seamless application, verification, and issuance of international certificates.
• To improve service delivery through data-driven insights and customer feedback.

7. Sustainability & Future Growth:

• To expand service offerings to cater to evolving market needs in international education.
• To establish long-term collaborations with stakeholders to strengthen business sustainability and contribute to corporate social responsibility initiatives aligned with the board’s mission.
• To integrate sustainability-focused education programs, encouraging schools to adopt global best practices in environmental and social responsibility.

8. School Development & Educational Services:

• To own, establish, acquire, run, operate, manage, maintain, develop, promote, administer, and advertise fully equipped schools, play schools, colleges, educational institutes, and universities.
• To establish and operate coaching institutes, study centers, and oral coaching classes that provide professional, technical, vocational, or higher education.
• To support schools with the development of student well-being programs, leadership training, and international teaching standards.
• To develop and implement teacher leadership programs that equip educators with the skills to drive innovation and international best practices in classrooms.

9. Research, Publications & Product Creation:

• To conduct research in the field of education, pedagogy, and curriculum innovation to enhance the quality of teaching and learning.
• To develop and publish academic materials, whitepapers, and educational research that contribute to global knowledge sharing.
• To create multimedia content, including films, documentaries, and digital learning tools, that foster engagement and innovation in education.
• To invest in and develop EdTech solutions, AI-driven learning models, and future-ready educational methodologies to advance student success and institutional growth.
• To collaborate with leading global think tanks, universities, and research organizations to drive educational excellence through data-driven insights and policy recommendations.
• To develop and patent innovative educational tools, frameworks, and AI-driven assessment models that enhance learning outcomes.
• To build an international network of educators, researchers, and policymakers to conduct

Stable Money presents a great opportunity to be a part of the founding team and participate in the 0 to 1 journey If you have at least 6 years of experience and you're someone who's all about distributed architectures, system design wizardry, and making Go or Java dance to your tune, read on!

What We’re Looking For:

Architecting Marvels: Designing and implementing scalable, resilient distributed systems that make our platform sing.

Coding Ninjutsu: Crafting elegant, efficient code in Go and/or Java that runs like clockwork.

Keeping Watch: Hands-on with monitoring and troubleshooting using open-source Observability stack—think Loki, Grafana, and all things metrics.

Cloud Whisperer: Leveraging core AWS services to build and maintain robust infrastructure that never sleeps.

Pipeline Maestro: Setting up and optimising CI/CD pipelines to keep our deployment game strong.

Mentoring Mastery: Guiding and mentoring junior engineers, sharing your wisdom and helping them grow into future stars.

Bonus Points:

Startup Savvy: Thrived in the fast-paced, dynamic environment of a startup.

Fintech Finesse: Familiarity with the unique challenges and regulations of the fintech industry.

If you're excited about joining a dynamic team where you can architect, code, mentor, and innovate, send us your resume! Let's chat about how you can help us revolutionize the fintech space. 🚀

Overall 8+ years of experience in performance testing.

Should know App Dynamics Or any monitoring tools.

As a Branding and Communication Specialist, you will be responsible for developing and executing strategic branding and communication initiatives to enhance the visibility, reputation, and market positioning of our organization or client. You will play a pivotal role in shaping the brand identity, messaging, and storytelling across various channels to effectively engage target audiences and stakeholders.

Key Responsibilities:

• Brand Strategy Development: Collaborate with internal stakeholders to define and refine brand positioning, values, and messaging strategies. Develop comprehensive brand guidelines to ensure consistency across all communication touchpoints.
• Communication Planning: Develop and execute integrated communication plans that align with the overall brand strategy and business objectives. Identify target audiences, key messages, and optimal channels for reaching and engaging stakeholders.
• Content Creation and Management: Create compelling and relevant content for various communication channels, including websites, social media, blogs, press releases, and marketing collateral. Develop storytelling narratives that resonate with target audiences and reinforce brand messaging.
• Collaboration and Coordination: Collaborate closely with cross-functional teams, including marketing, digital, and creative teams, to ensure alignment and synergy across branding and PR efforts. Coordinate PR activities with marketing campaigns and initiatives for maximum impact.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on https://www.glassdoor.co.in/Reviews/Whatfix-Reviews-E1016569.htm" target="_blank">Glassdoor and our Customer obsession can be seen in our reviews on platforms like https://www.g2.com/products/whatfix/reviews" target="_blank">G2 Crowd & https://www.gartner.com/reviews/market/customer-communications-management-software/vendor/whatfix/product/whatfix" target="_blank">Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - http://www.sequoiacap.com/" target="_blank">Sequoia Capital || http://www.stellarisvp.com/whatfix-what-we-learnt-from-series-a-to-series-b-in-a-saas-business/" target="_blank">Stellaris || https://blogs.cisco.com/innovation/tomorrows-customer-experience-why-cisco-invested-in-whatfix" target="_blank">Cisco || https://eightroads.com/en/news/our-investment-in-whatfix" target="_blank">Eight Roads || http://www.helionvc.com/blog/we-are-pleased-collaborate-whatfix.html" target="_blank">Helion Ventures

“Hustle Mode ON” is something we live by.

Our Team:

The Engineering team at Whatfix provides end-to-end engineering throughput that forms part of core platforms and services that drive Whatfix's business.

Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure, or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, the software you write will be used by people from all over the world.  

RESPONSIBILITIES:

• Design and develop highly scalable, reliable, and fault-tolerant systems for one of the world’s fastest-growing startups
• Work with business to define requirements
• Perform technical design and hands-on coding for development and enhancement efforts
• Develop new user-facing features
• Building reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Promote best practices in design and coding
• Conduct design and code reviews
• Understand the customer needs & implement
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Occasionally participate in customer demos & provide inputs wherever required
• Keep optimizing & automating mundane tasks

You'll be a core member of the team.

Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair programs to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.

REQUIREMENTS:

We are looking for a Front-End Engineer to help us scale and go deep on our technical capabilities.

• 4 -12 years of professional front-end development experience
• Hands-on experience with Front end technologies - JavaScript, Typescript, HTML, CSS
• Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred
• Experience with state management libraries such as Redux is a huge plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Experience in backend programming languages such as Java is strongly preferred 
• Experience in building Web applications using frameworks like Spring, Microservice architecture
• Work experience, preferably from internet companies, products, or startups
• Expertise in design principles and their application
• Strong verbal and written communication skills
• Fast Learner & a Team Player

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The ideal candidate would be a person having a strong technical know-how of Drupal application development & CMS concepts, backed with an equally strong hands-on experience. He / She should be fluent with the design concepts using Drupal 8 and above(Must) as well as be well versed with the best practices in the development, testing & deployment phases.

Experience : 5 – 9 years

Contract duration : 6 months

Major Accountability

• Demonstrate expertise in authoring & customizing Drupal modules as well as have experience in working with views, panels and features.
• Carry-out impact analysis & estimation for given set of requirements.
• Develop code by adhering to the Drupal, security and accessibility standards.
• Act as liaison with the client for troubleshooting: investigate, analyze, and solve software problems.
• Work self-directed and independently.

Essential Skills & Experience

• Have overall 4-8 years of IT experience on Drupal 8 platforms.
• Have expertise in developing complex websites based on Drupal 8 platforms and framework-based web applications.
• Have expertise in LAMP environment.
• Have working knowledge of web servers like Apache, Nginx etc.
• Have strong experience with source/version control systems.
• Have excellent communication, analytical & presentation skills.

Education

• Minimum education: B.E., BTech, MCA
• Languages: English written & spoken

Our sales team is looking for a bright, motivated and high-performing Sales manager to join us. As a Sales manager at Focaloid, you will be responsible for managing and closing opportunities within your assigned territory. The person must demonstrate all the behaviors associated with a high-performance sales culture, specifically prospecting for new business, consultative selling approach, account management skills, ability to upsell and cross-sell to existing clients and delivering results against a quota. 

The Sales Manager is a client facing role and the person will be involved in taking over from the inside sales team once a new opportunity has been identified. The person will work closely with the pre-sales team and tech team to drive it to closure. 

● Develop and manage relationships with prospects and accounts within your assigned territory 

● Work in a team-selling environment specifically building relationships with inside sales, pre-sales and technology teams. 

● Interact with key influencers for assessing requirements, proposing solutions, making presentations and creating proposals. 

● Track all opportunity and customer details including use cases, purchase time frames, next steps, and forecasting in CRM. 

● Share weekly plans of status of accounts and potential leads, new initiatives, follow up action plans and revenue pipeline. 

● All people management aspects of the team including individual performance management, team building, succession planning, cross-training 

● Contributes to team effort by accomplishing related results as needed. 

● Brainstorm with project and marketing team for maximizing client potential and to support and enhance visibility of company’s solutions 

● Setting the strategy in partnership with the business and technology partners. 

Candidate Profile: 

● Bachelor's Degree in Engineering OR Equivalent 

● 10+ years of experience selling outsourcing, offshoring and software development services 

● An excellent performer with consultative sales style, negotiation skills, exceptional problem solving abilities and keen client assessment aptitude. 

● A track record of performance excellence meeting and exceeding targets and objectives 

● Experience selling to Director/VP level leaders 

● Track record to selling to Startups, SMB & Enterprises in US and Europe 

● Strong command in Selling Solutions and managing multiple clients 

● Technically savvy; thorough understanding of technology space(product engineering, cloud, web & mobile) 

● Skilled in virtual presentations, online web demos, remote sales processes 

● Proficiency using CRM; (Base CRM, Pipedrive, Copper, Salesforce, etc.) 

● Exceptional verbal and written communication skills 

About the Role

The Engineering team in Bangalore, India is building products for the Martial Arts

fans across the world. As part of the engineering team, you would be expected to have

deep technology expertise with a passion for building highly scalable products.

This is a unique opportunity where you can impact the lives of people across 150+

countries!

Responsibilities

Own architecture, design, development, and implementation of different

modules/features of the services

Design, develop, deploy and support web applications.

Discover opportunities for performance improvements

Recommend ways to improve reliability, efficiency and code quality

Focus on continuous delivery and reducing complexity

Carry out code reviews and manage pull requests

Build applications based on micro-services architecture.

Requirements

Overall 1~3 years of experience in Backend development.

B. E/B. Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs,

IIITs or equivalent)

Strong object oriented design skills & knowledge of design patterns

Experience designing & developing distributed systems involving multiple web

services, databases (both SQL and NoSQL), caches, queues, etc. taking into

consideration scalability, availability, fault tolerance, consistency, etc. of the

overall system

Well-aware of and enforces development best practices: Unit Tests, Code Reviews,

Integration Tests, CI/CD, Monitoring, Alerting, etc.