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Job Opportunity: Quality Engineer – Mechanical

Location: Gurugram

Qualifications:

• Full-time Degree/Diploma in Mechanical Engineering from a Govt. College/reputed private colleges.
• 3-6 years of experience in a similar role.

About the Role:

We are seeking a skilled and experienced Quality Engineer to join our dynamic team in Gurugram. As a Quality Engineer, you will play a pivotal role in ensuring the highest standards of quality in our engineering and manufacturing processes.

Key Responsibilities:

• Conduct in-house and supplier site inspections.
• Perform customer site installation audits and special interventions.
• Establish comprehensive guidelines for quality standards and checks.
• Investigate production and product issues, implementing corrective measures for improvement.
• Study drawings/documents for early issue identification.
• Prepare detailed reports on defective products, raw materials, and equipment malfunctions.
• Collaborate with internal teams, suppliers, and external technicians to meet organizational quality standards.
• Review customer feedback and implement changes to enhance products and satisfaction.
• Stay updated on safety and legal standards for manufacturing processes.

Must-Have Skills:

• Advanced MS Office Proficiency: Excel (Pivot tables, V lookup, formulas), Word, PowerPoint with excellent typing speed.
• Engineering Drawing Expertise: Proficient in interpreting machining and assembly engineering drawings.
• Machining Process Mastery: In-depth knowledge of various machining processes (Milling, Turning, Grinding, Welding, etc.).
• Equipment Proficiency: Handling a diverse range of equipment, from Sheet Metal fabrication to Centrifugal Pumps and Cooling Towers.
• GD&T Understanding: Solid grasp of Geometric Dimensioning and Tolerance principles.
• Quality Assurance Knowledge: Familiarity with Quality Assurance/Inspection General Standards.
• Precision Instrument Proficiency: Detailed knowledge of precision instruments for accurate measurements.

If you are passionate about ensuring quality excellence, have a Mechanical Engineering background, and possess the required skills, we invite you to apply. Join us in creating innovative solutions and maintaining the highest standards of quality in our dynamic work environment.

Apply now and be part of a team that values quality, precision, and continuous improvement.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

MUST-HAVES:

• 5+ years of professional experience in web development.
• Strong proficiency in React.js and the Next.js framework.
• Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
• Experience with server-side rendering (SSR) and static site generation (SSG).
• Familiarity with state management libraries (e.g., Redux, Context API).
• Proficient with version control systems like Git.
• Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
• Familiarity with API integration (REST, GraphQL).
• Strong understanding of web performance optimization techniques.
• Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
• Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.

SKILLS: REACT, REACT NATIVE, PLATFORM INTEGRATION, JAVASCRIPT

Notice Period: 0-15 Days only

Additional Guidelines:

Interview process: - 2 Technical round + 1 Client round

3 days in office, Hybrid model.

JOB DESCRIPTION:

We are seeking a highly skilled Senior Web Developer with deep expertise in React and Next.js to join our growing team. The ideal candidate will have extensive experience in building high-quality, scalable web applications and will take ownership of both frontend development and architecture. As a Senior Developer, you will collaborate closely with product managers, designers, and other developers to deliver robust and performant solutions. Your ability to solve complex problems, optimize web performance, and mentor junior developers will be key to success in this role.

KEY RESPONSIBILITIES:

• Design, develop, and maintain web applications using React and Next.js.
• Architect and optimize web pages for speed and scalability.
• Build reusable components and front-end libraries for future use.
• Implement server-side rendering and static site generation using Next.js.
• Collaborate with the backend team to integrate APIs and ensure seamless front-end and back-end communication.
• Ensure the technical feasibility of UI/UX designs and implement pixel-perfect user interfaces.
• Work with product teams to build features that improve user engagement and satisfaction.
• Troubleshoot, debug, and upgrade existing systems.
• Provide technical leadership and mentorship to junior developers.
• Stay up-to-date with the latest web development trends, frameworks, and tools.

REQUIREMENTS:

• 5+ years of professional experience in web development.
• Strong proficiency in React.js and the Next.js framework.
• Solid understanding of JavaScript (ES6+), HTML5, Tailwind and TypeScript.
• Experience with server-side rendering (SSR)and static site generation (SSG).
• Familiarity with state management libraries (e.g., Redux, Context API).
• Proficient with version control systems like Git.
• Experience with modern build tools and package managers (e.g., Webpack, Babel, NPM/Yarn).
• Familiarity with API integration (REST, GraphQL).
• Strong understanding of web performance optimization techniques.
• Knowledge of testing frameworks (e.g., Playwright, Jest, Cypress).
• Ability to work in an Agile environment, collaborate with cross-functional teams, and deliver high-quality code under tight deadlines.

PREFERRED QUALIFICATIONS:

• Experience with Next.js API routes and serverless functions.
• Familiarity with cloud platforms (e.g., AWS, Vercel) and CI/CD pipelines.
• Experience with modern CSS frameworks (e.g., Tailwind, Styled Components).
• Knowledge of SEO best practices for React and Next.js applications.
• Contributions to open-source projects or a portfolio of personal projects.

Execute marketing campaigns through FB Ads ensuring high ROAS

Optimize campaigns to achieve the best ROI & meet targets

Handle various campaign: conversion, website clicks, traffic, remarketing, etc.

Conduct A/B testing on campaigns to improve ROI

Join the team of a fast-growing fintech organization that has recently raised $25M via equity and debt fund to rapidly increase the ever-growing space of Fintech World.

A financial technology platform made up of the most knowledgeable, passionate, and creative people in our business. We recognize the power of financial services to break down barriers and make it easy for customers to avail banking, investments, and lending solutions – that responsibility inspires us to be the place where exceptional people want to do their best work and to provide them the tools to do so.

Looking for motivated, highly driven, and hardworking Software Engineers for the Neobanking platform for a leading Fintech organization in a highly collaborative, fast-paced, high-energy environment. You will build the platform for user onboarding, profile management, banking, lending, risk mitigation, and analytics for driving intelligence from customer interaction patterns. It’s an exciting time to join the team as we’re setting about building the next generation of our platform.

• Design and implement scalable server-side solutions using Java.
• Write optimized front-end code using HTML, CSS, and Javascript
• Write unit, automation, and integration tests
• Implement quality application logging for operational monitoring at scale
• Investigate, debug and resolve production site issues
• Work with co-located teammates to deliver on common goals

• Professional experience in enterprise Java software development using Spring MVC frameworks, RESTful APIs, and SOA
• Proficiency in HTML/CSS/JavaScript/jQuery
• Experience with Docker and Kubernetes
• Experience with Microservices
• Experience with DevOps Technologies is plus
• Experience with Selenium for UI automated tests written in Cucumber or Scala
• Working knowledge of design patterns and CI/CD principles
• First-class communication skills in written and verbal form
• Outstanding problem-solving skills
• A commitment to producing high-quality code with an attention to detail
• Dedication and a self-motivated desire to learn
• A collaborative, team-orientated attitude
• 3-8 years of professional experience in Java software development
• Experience working in the Cloud (AWS)
• API development experience
• Exposure to monitoring tools such as ELK, Splunk

• You will be responsible for the entire recruitment process. You will work in sourcing the right candidate for the right job using multiple sources - social, online, offline, etc. plus College Campuses.
• You will plan, schedule, and oversee all our interviews and ensure it follows a process and schedule.
• You will create talent pipelines for our immediate and future requirements.
• Acquire potential candidates through various online channels (LinkedIn, Indeed, Glassdoor, Naukri, etc.) plus Engineering College Campuses
• Proactively promote and lead activities for adoption of company values for a positive office culture.
• Be a thought partner to the leadership team in developing and maintaining a strong culture
• Provide useful data to help guide decision making, and allow the company to scale effectively and efficiently.
• Develop, promote, and implement opportunities for skills and professional development of team members.
• info at teansoft.com your profile

Job brief:

We are looking for an expert Web Developer responsible for the coding, innovative design and layout of our website. The key responsibility areas shall include building project website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

Responsibilities:

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices and dynamic host servers
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling project sites
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Coordinate with web designers to match visual design intent
• Coordinate with content writers to match the website objective

Requirements:

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, Javascript or Ruby on Rails, React JS, Angular, Mongo DB and other programming languages
• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development
• Hands-on experience with network diagnostics, network analytics tools
• Basic knowledge of the Search Engine Optimization process
• Aggressive problem diagnosis and creative problem-solving skills
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

Educational qualification

• BSc / BCA / B-Tech in computer science or a related field

If you feel the above-mentioned Job Details matches your ~profile~ personality, kindly email us your updated CV to us

Company Profile:

https://www.werbstudio.com/about-us

https://www.werbstudio.com/work

Social Media Writer and Content Manager 

Job Requirements :

1) Prior Experience as a Social Media Manager (With a Focus on Youtube)

2) Experience with Google, Facebook and Youtube Ads

3) Experience writing social media posts, captions

4) Familiarity with Search Engine optimization (SEO)

5) Experience working with Mail Chimp is desired, but not mandatory

6) Awareness with social media trends

7) Creativity and Immersion in Social Media

8) Analytical Aptitude

9) Excellent writing and language skills

10) Proficiency in Hindi and English

11) Proofreading and Editing Skills

Job Responsibilities : The candidate would be responsible for

1) Crafting Social Media Strategy and setting clear objectives for promotion, engagement, conversion of target audience.
2) Managing client's social media assets.( Social Media, SEO, Content Marketing, Email, Print and Digital Marketing)
3) Content Management 
4) Curating Weekly and Fortnightly Social Media Campaigns and overseeing their execution (Images/Video/Podcasts/Blog Posts/Snippets/One Liners/Newsletters)

5) Collating Social Media Analytics and generating insights for building online brand awareness and reputation

6) Creating and implementing fortnightly and monthly Content editorial calendars to manage content

7) Implement a publishing schedule and promote content through social advertising

8) Working with Design Team for creating Social Media Posts

9) Managing and reviewing comments and feedback section

10) Online Reputation Management (ORM) and establishing brand loyalty in the online and offline community.

11) Determining KPI for audience engagement by capturing relevant performance metrics

12) Compiling reports showcasing ROI and tweaking strategy if needed.

Salary : As Per Industry Standards

Experience : 3 to 7 Years

Qualification : Graduate in any field. 

Software : Microsoft Office Suite / Hootsuite