11+ Web Dynpro Jobs in Mumbai | Web Dynpro Job openings in Mumbai

• -Will be part of ABAP Team and will play integral role in implementation /support and other projects
• -will be interacting with the client and the key users, involved in scoping studies, suggest solution through SAP , Train the key users, and configure SAP ABAPmodule
• Should have at least one support type of project and At least two full implementation experience
• Should have experience with skills on Adobe forms, module pool programming, interface development, workflow, Webdynpro
• Will also be part of solution building team
• Should have 3+ yrs of SAP experience in ABAP Consulting

Job Description:

• Experience in Python (Only Backend), Data structures, Oops, Algorithms, Django, NumPy etc.

• Notice/Joining of not more than 30 days.

• Only Premium Institute- Tier 1 and Tier 2.

• Hybrid Mode of working.

• Good understanding of writing Unit Tests using PYTest.

• Good understanding of parsing XML’s and handling files using Python.

• Good understanding with Databases/SQL, procedures and query tuning.

• Service Design Concepts, OO and Functional Development concepts.

• Agile Development Methodologies.

• Strong oral and written communication skills.

• Excellent interpersonal skills and professional approach Skills desired.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Department: Customer Service

Employment Type: Full-Time

Shift Type: Rotational Shifts with Weekly Offs

Role Overview:

We are looking for a dedicated and articulate CRM Executive (Voice Process) to handle customer service queries and deliver high-quality support over voice calls. The ideal candidate will have prior experience in a voice-based customer support role and possess excellent communication skills in English.

Key Responsibilities:

• Handle inbound and outbound voice calls professionally.
• Resolve customer queries and complaints with empathy and efficiency.
• Maintain accurate call records and update CRM tools regularly.
• Ensure customer satisfaction by providing prompt and effective support.
• Work collaboratively with team members to meet daily service metrics.

Requirements:

• Minimum 1 year of experience in a Customer Service (Voice Process) role.
• Excellent verbal communication skills in English.
• Customer-focused attitude with problem-solving ability.
• Comfortable working in rotational shifts and with weekly offs.
• Basic knowledge of CRM tools and systems is a plus.

About the company:

Our client is a luxury home décor brand. It's nothing less than a revolution in the home décor industry- where technology enables world-class home interior design. We use technology combined with internationally trained designers to help our customers achieve the style they want to express.

Our services include unique technology-driven processes and analytics, consulting, execution, and supervision – all within schedule and planned budget, so they can relax and enjoy their space transformation with peace of mind.

We encourage our consumers to explore and discover their own self-expression while amazing their senses with new cultures and design techniques, tasteful décor, and ambiance.

What would you be required to do?

•Collaborate with the leadership team to formulate and execute the design strategy for the organization

•Collaborate with external as well internal stakeholders from time to time and ensure DQphilosophy is aligned with the processes followed

•Be responsible for the projects seen as potential and ongoing in terms of quality, timelines, and aesthetics of design as per DQ philosophy

•Take the time to understand client style and need and merge that with DQ design philosophy in a creatively unique way each time for each different project

•Create and present design solutions as per the process

•Ensure that the client enjoys the home renovation process as that is one of the USP’sof DQ

•Create estimates, schedules, and staffing plans to complete projects

•Use software to design, sketch, and provide drawings of proposed projects when needed

•Work with clients to define project requirements and develop design criteria

•Provide support and guidance to clients on the newest trends in home décor and design

What skills are we looking for?

•Excellent taste in home design

•An uncompromising passion for beauty in the process of home renovation and décor

•Excellent communication skills- written and verbal

•Excellent interpersonal, negotiation, and creative thinking skills

•Excellent ability to influence

Who qualifies?

•At least 5+ years experience as an architect or interior designer in a luxury residential space (consultations, renovations, space planning, and new constructions). Entrepreneurship experience will be an added advantage

•MBA/ Diploma or Degree in Interior Designing or Architecture preferably from a foreign University with international experience

•Handled luxury projects of Rs. 10,000 – 12,000 per sq ft

•Space Planning

•Influence and client engagement skills

•Able to create material, furniture boards home models

•Good communicator, able to deal firmly and fairly with contractors, consultants, and vendors

•Developing concepts & sketches by virtue of Expertise in layout, color, lighting, materials selection, custom furniture, and all installations

•MBA / B.Arch / Diploma in Interior Designing preferably from a foreign University with international experience

•Must Know all state of art Software

Or

•The fact that this role and our organization excites you and you think you will be a good fit.

  Sales Development Representative 

We are hiring Superstars who are passionate about sales and are looking for an opportunity to learn, grow and do awesome work. You bring the skills and hunger for work; we provide you with the training and the opportunity to achieve world-class success.

Job Responsibilities-

• Setting up meetings with these key decision makers to sell our SAAS-based platform, which is revolutionizing the logistics industry.
• Connecting with Chief Executives, VPs and Directors of the largest companies of the world.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls
• Running emails campaigns to attract interest of target prospects
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Job Role will be expanded over time based on ability to handle work and demonstrating personal growth.

Key Prerequisites-

• Excellent verbal and oral communication and presentation skills.
• Ambitious and passionate about sales.
• Ability to engage with C level executives and decision drivers in large corporations
• Self-driven and motivated to achieve success
• Hardworking, Hungry for growth.
• Should be a fast-Self-learner
• Ability to work in a high-energy, fast-paced environment with teamwork
• Should have experience in USA

Benefits:

• Collaborative and innovative work environment.
• Dynamic & high-performing team that thrives in a fast-paced environment.
• Opportunities for professional growth and development.
• Cutting-edge technology stack and tools.
• Make a significant impact on our products and the user experience.
• Join a team of passionate, creative, and driven individuals.
• 5 Days working.
• Flexible Working Hours.
• Experience good work culture with regular fun activities.
• Health medical insurance coverage with Family, etc.

Job Location: Mumbai

Why Gocomet?

GoComet is a dynamic SaaS start-up that provides AI-powered transportation visibility solutions to revolutionize the trillion-dollar logistics sector. At GoComet, we are revolutionizing the logistics sector one day at a time, and every team member is committed to making it a reality.

We're seeking individuals who embody our core values, character, and attitude. While we recognize that skills can be developed with the right mindset and learnability, we prioritize those who share our philosophy. Our recruitment processes reflect this belief.

Look no further if you're looking for a diverse, talented, and vibrant workplace that recognizes and rewards hard work. We're ambitious, fast-paced, and unafraid to experiment, fail, learn, and ultimately succeed. This is us! Join our team if you share our culture and values.

We're an equal-opportunity employer. We welcome qualified applicants from all races, colors, religions, sexes, nationalities, sexual orientations, gender identities, and abilities.

Know more about us: www.gocomet.com

https://www.youtube.com/watch?v=YxGt9ZCkaA8 https://youtu.be/jv9cAsgenSE

https://www.youtube.com/watch?v=Er0dHqxaaXc https://youtu.be/0ql1eCVhiWA

SAP Basis / HANA 

• Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools. 
• Experience in Solution Manager Technical monitoring. 
• End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place 
• Manage the team to get the assigned task done on time adhering the SLA. 
• Align with different stakeholders to discuss the progress of multiple tasks. 
• SPOC of Alert management team. 
• Able to solve and coordinate RCA and support during critical system behaviour.
• Audit Experience. 
• Detailed Technical experience in SAP BASIS and HANA systems administrations. 
• Experience in setting up System Replications, High Availability and Disaster recovery. 
• Possess leadership qualities. 
• Proven track record of Client handling. 
• Knowledge of SAP HANA Enterprise Cloud is desirable. 
• Coach others recognize their strengths and encourage them to take ownership of their personal development. 
• Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
• Ready to learn new technologies. 
• Should be ready to work in 24*7 shifts. 
• Any Experience ECS Managed Service Model would be added advantage

Job Title

Senior Frontend Developer (SDE-2)

Responsibilities:

• Collaborating with the UX team, product managers, back-end engineers and other technical teams to create new, delightful and scalable UI
• Taking responsibility for all front end development on a project
• Taking initiatives to build better and faster solutions to the problems of scale 
• Adhering to style standards on fonts, colors and images
• Mentoring junior devs and helping them out with bugs
• Taking initiatives to improve the codebase, DX, abd performance
• Building out UI from design mockups & conducting layout adjustments based on feedback from users
• Being on production support 

Requirements:

• Knowledge of and experience in advanced Javascript framework: ReactJS, AngularJS, and VueJS
• 3-5 years of overall experience
• Familiarity with common Javascript Libraries such as jQuery would be a plus
• NodeJS knowledge is a plus
• Knowledge about UI testing automation
• UI Performance: should have hands on experience of optimizing page load, rendering, and caching
• Sense for appeal & aesthetics from a usability perspective

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Skills

REACT.JS, FRONT END, LEADERSHIP SKILLS

Specialism- Advance Analytics, Data Science, regression, forecasting, analytics, SQL, R, python, decision tree, random forest, SAS, clustering classification

Senior Analytics Consultant- Responsibilities

• Understand business problem and requirements by building domain knowledge and translate to data science problem
• Conceptualize and design cutting edge data science solution to solve the data science problem, apply design thinking concepts
• Identify the right algorithms , tech stack , sample outputs required to efficiently adder the end need
• Prototype and experiment the solution to successfully demonstrate the value
  Independently or with support from team execute the conceptualized solution as per plan by following project management guidelines
• Present the results to internal and client stakeholder in an easy to understand manner with great story telling, story boarding, insights and visualization
• Help build overall data science capability for eClerx through support in pilots, pre sales pitches, product development , practice development initiatives

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

B2B Marketing Generalist

Description:

This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you! 

Competencies:

• Able to multitask independently with minimal supervision
• Naturally able to think critically and take independent decisions
• Meticulous with project documentation

Skills:

• Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools
• Highly proficient with Microsoft Office (Excel, PowerPoint)
• Experience with agile project planning and management will be a plus

Experience:

• Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
• Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
• Ability to write/execute creative and project briefs and communicate technical info with ease.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.