Area Sales Manager - Mumbai

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Responsibilities :

• Involved in detailing and implementing user stories. 
• Understand the technical specifications and design the solutions. 
• Validate and implement the integration components of the third-party applications. 
• Build scalable and fault-tolerant software solutions adhering to the organization's secured coding standards. 
• Strive for 100% unit test code coverage. 
• Do code quality checks and code reviews regularly to ensure safe and efficient code. 
• Verify and deploy software solutions for development needs. 
• Work closely with the team to deliver the sprint objectives. 
• Continuously look to improve the organization's standards. 

Requirement

• A Bachelor’s / Master’s Degree in Engineering or Information Technology. 
• 4-7 years of software development experience with 2+ years of experience with Python programming language. 
• A thorough understanding of computer architecture, operating systems, and data structures. 
• An in-depth understanding of the Internet, Cloud Computing & Services, and REST APIs. 
• Must have experience with any one of the Python frameworks like Flask / FastAPI / Django REST. 
• Must know GIT and Python virtual environment. 
• Should have experience with Python requests module. 
• Must know how to use third-party libraries in Python. 
• Knowledge of Python module/library creation will be added advantageous. 
• Familiarity with SIEM tools like the Qradar app / Splunk app and Splunk add-on will be an advantage. 
• Experience working with Linux/Unix and shell scripts. 
• Experience working with Linux/Unix and shell scripts 
• A meticulous and organized approach to work. 
• A logical, analytical, and creative approach to problem-solving. 
• A thorough, detail-oriented work style.

Job description:

JOB DESCRIPTION

Looking for Core PHP developers working in a software product (ERP for university)

Working in Main modules such as inventory/payroll/HR/attendance/LMS/Fee

Should be very efficient in writing optimized queries (handling bulk data)

Skills required:

Core PHP, MYSQL

Requirements

1. 5 – 8 years of proven experience as a Core PHP Developer or similar role

2. Strong proficiency in Core PHP (Version >= 7.0), with a good understanding of its ecosystem and the latest PHP standards

3. Experience with MySQL or other relational databases

4. Familiarity with version control systems, preferably Git

5. Understanding of MVC design patterns and object-oriented programming (OOP) principles

6. Familiarity with RESTful APIs and web services integration

7. Excellent communication and collaboration skills

Work Location:

Remote

Experience:

5 to 8 Years in relevant field

Job Type: Full-time

Job Title: Java Spring Boot Engineer

📍 Location: Bangalore

🧾 Experience: 3–4 Years

📝 Employment Type: Contract (1 Year + Extendable)

Required Skills & Qualifications:

• Strong expertise in Java, Spring Boot, and backend development.
• Hands-on experience with PHP.
• Good understanding of data structures and algorithms.
• Experience with GraphQL and RESTful APIs.
• Proficiency in working with SQL & NoSQL databases.
• Experience using Git for version control.
• Familiarity with CI/CD pipelines, Docker, Kubernetes, and cloud platforms (AWS, Azure).
• Exposure to monitoring and logging tools like Grafana, New Relic, and Splunk.
• Strong problem-solving skills and ability to work in a collaborative team environment.

• Clarify feature requirements with the product team
• Design end to end feature flow
• Write scalable and bug-free code
• Take care of test and deployment pipeline
• Maintaining the existing products

Requirements: Job Description

• Excellent knowledge in Core Java (J2SE) and J2EE technologies.
• Hands-on experience with RESTful services, API design are must.
• Knowledge of microservices architecture is must.
• Knowledge of design patterns is must.
• Strong knowledge in Exception handling and logging mechanism is must.
• Agile scrum participation experience. Work experience with several agile teams on an application built with microservices and event-based architectures to be deployed on hybrid (on-prem/cloud) environments.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Experience in managing the Source Code Base through Version Control tool like SVN, GitHub,Bitbucket, etc.
• Experience in using and configuration of Continuous Integration tools Jenkins, Travis, GitLab, etc.
• Experience in design and development of SaaS/PaaS based architecture and tenancy models.
• Experience in SaaS/PaaS based application development used by a high volume of subscribers/customers.
• Awareness and understanding of data security and privacy. Experience in performing Java Code Review using review tools like SonarQube, etc.
• Good understanding of end-to-end software development lifecycle. Ability to read and understand requirements and design documents.
• Good Analytical skills and should be self-driven.
• Good communication with inter-personal skills. Open for learning new technologies and domain.
• A good team player and ready to take up new challenges. Active communication and coordination with Clients and Internal stake holder

Requirements: Skills and Qualifications

• 6-8 years of experience in developing Java/J2EE based Enterprise Web Applications
• Languages: Java, J2EE, and Python
• Databases: MySQL, Oracle, SQL Server, PostgreSQL, Redshift, MongoDB
• DB Script: SQL and PL/SQL
• Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
• OS: Windows, Linux/Unix.
• Cloud Services: AWS and Azure
• Version Controls/ Devops tools: Git, Bitbucket and Jenkins.
• Message brokers: RabbitMQ, and Kafka
• Deployment Servers: Tomcat, Docker, and Kubernetes
• Build Tools: Gradle/Maven

We are looking for a PHP Developer with a minimum of 2 years of experience who is well-versed in the Laravel and CodeIgniter frameworks to join our team. As a PHP Developer, you will be responsible for developing and maintaining web applications and websites using PHP, Laravel, and other web technologies. You will work closely with the project manager, designers, and other developers to deliver high-quality, scalable, and maintainable solutions.

Responsibilities:

Develop, maintain, and troubleshoot web applications and websites using PHP and Laravel

Write clean, efficient, and well-documented code that adheres to best practices

Collaborate with project manager, designers, and other developers to deliver high-quality, scalable, and maintainable solutions

Participate in code reviews and ensure code quality and maintainability

Stay up-to-date with emerging trends and technologies in web development

Requirements:

Minimum 2 years of experience in PHP development

Strong experience with the Laravel and CodeIgniter framework

Knowledge of front-end technologies such as HTML, CSS, JavaScript, and jQuery

Familiarity with version control systems such as Git

Good understanding of web development best practices and design patterns

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

If you meet the above requirements and are interested in working with a dynamic and innovative team, please apply with your resume and a cover letter explaining why you would be a good fit for this role.

Key responsibility:

• Seasoned Bonita Developer/Architect.
• Experience implementing BonitaSoft as the business process management tool for the client.
• Strong UI knowledge in Angular JS, Jquery
• Strong knowledge of BPMN 2.0 concepts
• Hands on experience using Bonita’s different platforms components such as:

1.              Bonita Studio
                Bonita BPM Engine
                Bonita Portal
                Bonita UI Designer

Senior Software Engineer (Python)

Job description

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.

In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.

What You’ll Do:

• Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
• Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
• Build reusable components and packages for future use.
• Translate specs and user stories into reviewable, test covered patches.
• Peer review code and refactor existing code.
• Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
• Manage Kubernetes and Docker based global deployment of our infrastructure.

Requirements

We’re Looking for Someone With:

• Experience working with ORMs like SQLAlchemy or Django
• Experience with SQL and databases (Postgres preferred)
• Experience in developing large server side applications and microservices
• Ability to create high quality code
• Experience with python testing tools (pytest) and test automation
• Familiarity with code versioning tools like GIT
• Strong sense of ownership and leadership quality
• Experienced in the tools of our web stack
• Python
• Celery
• Postgres
• Redis
• RabbitMQ

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience with ReactJS, Google Cloud, Heroku
• Cloud deployment and scaling experience

About Us:

Fulfil.io helps high growth, high volume merchants simplify operations and scale for growth. With the rise in omni-channel commerce, Fulfil was founded with the simple idea that merchant operations need to be simplified in order to deliver amazing retail experiences. Fulfil enables businesses to turn their back office operations into an accelerator for growth by integrating order management, inventory management, warehouse management, vendor/supplier management, wholesale, manufacturing, financials and customer service, into one seamless solution. We believe merchants should love their operations platform, and we work hard to make that happen every single day. Fulfil.io is a trusted solution for brands like EndySleep, Mejuri, Lie-Nielson Toolworks, and many more.  

Fulfil.io is a venture backed technology company with offices in San Francisco, Toronto, and Bangalore. The team is made up of people who want to feel challenged at work, be the best at their craft and learn from one another. We come from different backgrounds and experiences, all passionate about the work we do, the team we do it with, and the customers we do it for. Join us in our journey to simplify operations and empower merchants around the world!