Job Responsibilities:
Excellent problem solving and analytical skills - ability to develop hypotheses,
understand and interpret data within the context of the product / business -
solve problems and distill data into actionable recommendations.
Strong communication skills with the ability to confidently work with cross-
functional teams across the globe and to present information to all levels of the
organization.
Intellectual and analytical curiosity - initiative to dig into the why, what & how.
Strong number crunching and quantitative skills.
Advanced knowledge of MS Excel and PowerPoint.
Good hands on SQL
Experience with in Google Analytics, Optimize, Tag Manager and other Google Suite tools
Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus
Inherent interest in e-commerce & marketplace technology platforms and
broadly in the consumer Internet & mobile space.
Previous experience of 1+ years working in a product company in
a product analytics role
Strong understanding of building and interpreting product funnels.
Perquisites & Benefits:
Opportunity to work with India's no.1 crowdfunding platform
Be a part of a young, smart and rapidly growing team with management from Ivy League and Premier colleges
Competitive compensation and incentives
Fun, casual, relaxed and flexible work environment
About Impact Guru
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About the company we are hiring for
Here, we are passionate about helping vacation rental owners and managers
grow their business. Backed by Bessemer Venture Partners, we have grown to the global
leader of short term rental revenue management systems that drive revenue growth. We
attribute our success to our belief that the people are the most important part of a
business, and our commitment to being a fantastic place to work.
It's with that in mind that it is looking to add a Customer Success Associate (Spanish
Speaking) to our growing team. We’ve recently built out a new pooled service offering for
our SMB segment and you will be a key asset in developing and executing the strategy. This
is an exciting opportunity for someone with a solid grasp of customer success processes
who’s looking to take their expertise and leverage it in a hybrid model of pooled service and
dedicated service! You’ll serve as the go-to resource for other team members. Retaining
customers ensures it can maintain its foothold as the market leader in the industry
and execute on our aggressive growth plans.
Before reading further...
It is passionate about diversity and cultivating our team’s potential. If you’re hungry
for a good opportunity, but don't meet every point in this job description, please apply
anyway!
As our Customer Success Associate, you'll be responsible for:
● Securing annual subscription renewals and upsell opportunities
● Driving customer adoption, retention, and satisfaction for assigned book of
accounts
● Monitoring and reporting on the health and risk of assigned accounts ●
Managing approximately 150-200 accounts at a time
● Analyzing customer performance data and making recommendations to ensure
revenue growth
● Providing thoughtful, empathetic, and personalized email communication postimplementation
● Supporting our internal Customer Success team by fulfilling partner requests in a timely
manner
● Assisting partners in solving technical and strategy related issues ● Providing best
practices and proactive outreach to partners to ensure they are on their journey to
success
● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience
● Being the voice of the customer back to our Product organization, communicate
trending customer feedback and ideas
So what kind of person are we looking for in this role? The person who will be
successful in this role will be:
● Curious: By nature, you have a knack for learning the ins-and-outs of software
●Going: You love going above and for teammates and customers
●Detail Oriented: You have a unique ability to proactively identify and address all
customer concerns and colleague needs with thoroughness and precision.
●Empathetic: You provide thoughtful communication which is the foundation of
strong relationships.
●Outgoing: You are enthusiastic and confident in your ability to quickly connect
with new people
Now that we've told you what the job looks like, here are the qualifications we're
looking for in a candidate:
● Willing and able to work in the CEST Time Zone
● 1-2 years of relevant customer success/support experience in a SaaS environment ●
Strong communication skills - you have experience explaining technical concepts to
customers in a professional and thoughtful manner
● Experience being customer centric - you have the ability to understand customer
pain points and genuine desire to help our customers resolve issues ● Experience
working with software or the ability to learn a wide variety of tools ● Fluent in
Spanish
Job Description:-
We are looking for an IOS developer responsible for the development and maintenance of applications aimed at a range of IOS devices including mobile phones and tablet computers. Your primary focus will be the development of IOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design, and the creation of the quality product is essential.
Responsibilities:-
- Design and build applications for the IOS platform.
- Ensure the performance, quality and responsiveness of applications.
- Collaborate with a team to define, design, and ship new features.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization and automatization.
Skills:-
- Proficient with Objective-C or Swift, and Cocoa touch
- Experience with IOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading and performance tuning.
- Familiarity with RESTful APIs to connect IOS applications to back-end services.
- Knowledge of other web technologies and UI/UX Standards.
- Understanding of Apple's design principles and interface guidelines.
- Knowledge of low-level C-based libraries is preferred.
- Experience with performance and memory tuning with tools such as Instruments and Shark, depending on project needs.
- Familiarity with cloud message APIs and push notifications.
- A knack for benchmarking and optimization.
- Proficient understanding of code versioning tools such as Git, Mercurial or SVN.
- Familiarity with continuous Integration.
Do you love React / Javascript / Frontend?
Like solving different problems, up for learning new stuff every day? Do you Like frontend but also like full stack? Like JavaScript but also like other languages? We are looking for the constantly curious and willing-to-try-new things type of people!
We are mostly React but not only, but we do also push into all types of strange and common.
Typical tools in our toolbox are:
React
Typescript
Redux (RTK toolkit)
Recoil
Create React App
React-Router
CSS / Sass
a lot of vanilla JS
Figma
Git
Great, if you are familiar with:
ViteT-3 Stack
React Query
- 3+ years of SDE work experience from Product based companies
- Experience in Java, Spring Boot, MySQL, Kafka, Hbase, AWS
- Experience in Multi threading, distributed systems, Best practices of coding, scaling
➢ Evaluate customers skills, needs and build productive long lasting relationships
➢ Negotiate the terms of an agreement and close deals
➢ Meet personal and team sales targets,
➢ Generate or follow through sales leads
- Own the delivery of multiple features of the product end to end while hands-on in development as well
- Advocate best development practices such as continuous integration/continuous delivery, automation (testing and infrastructure) and code modularity, extensibility, quality
- Adopt security- first approach in the product development and ensure automated and manual security checks in place across the delivery pipeline
- Lead by example and mentor other developers in the team both technically and professionally
- Support other Senior Product Engineers and contribute to their growth professionally
- Work with tech leads and the team to ensure shared technology vision and develop state of the art design and architecture for any product development
- Work with other functions such as testing, analysis, infra management, support to ensure faster delivery of products
- Ensure timely and accurate communication with broader team in order to share understanding of product functionality, features, and technology vision
- Look out for technology trends across the industry and apply relevant developments to the products
- Work with the decentralised application business owners to ensure their vision is realised through efficient technology and delivery timelines
- Work in a dynamic, collaborative, transparent, non-hierarchical, and ego-free culture where your talent is valued over a role title
- Develop personally and professional outside of the confinement of a traditional career path by focusing on what you’re passionate about rather than a predetermined one-size-fits-all plan
- Must have extensive hands on experiencing designing and building mobile applications on Android
- Must have excellent programming, debugging and scripting skills with a solid understanding of Object-Oriented Design principles
- Must have ability to learn/iterate quickly in a rapidly changing technical stack with nascent codebase and developer tools
- Must possess a passion for delivery-focused development, and overcoming challenges through teamwork and self-motivation
- Ability to work in a variety of client settings and in a team-oriented, collaborative environment
- Ability to communicate technical vision and direction of the product and make significant impacts to technology and design choices
- Architectural design while leading and inspiring software development teams
- Leading development of large, custom-built object-oriented applications
- Continuous integration tools and test automation
- Managing systems in production and understands release process, monitoring, and debugging
- Working and developing in agile environment working with XP/Scrum development practices
- Expertise in end to end Android development and release management
- Proficiency in at least two of the following: Java, NodeJS, Go, JavaScript, Python programming stacks, and passion for software engineering and craftsman-like coding prowess
- Knowledge of software practices like refactoring, clean code, domain driven design, Encapsulation etc
- Hands on experience managing databases like MongoDB, Cassandra, Redis
- Exposure to event driven systems and event streaming engines like Kafka
- Good knowledge of DevOps tooling like docker, kubernetes, ansible/chef, AWS.
- Solid OO skills, including strong design patterns knowledge and enterprise integration
Job Overview
Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.
Responsibilities and Duties:
- Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
- Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
- Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
- Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
- Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
- CRM Management: Maintenance of workflows in Call Centre
- Data Management: Excel expertise is a must for data corrections/ process
- Analytics: Responsible for Business Analytics and Process Management
- Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
- WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
- VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
- New project’s implementation
- Experience in Process Implementations
- Knowledge of AWS Infrastructure will be added advantage