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● Research, propose and evaluate with a 5-year vision, the architecture, design, technologies,
processes and profiles related to Telco Cloud.
● Participate in the creation of a realistic technical-strategic roadmap of the network to transform
it to Telco Cloud and be prepared for 5G.
● Using your deep technical expertise, you will provide detailed feedback to Product Management
and Engineering, as well as contribute directly to the platform code base to enhance both the
Customer experience of the service, as well as the SRE quality of life.
● The individual must be aware of trends in network infrastructure as well as within the network
engineering and OSS community. What technologies are being developed or launched?
● The individual should stay current with infrastructure trends in the telco network cloud domain.
● Be responsible for the Engineering of Lab and Production Telco Cloud environments, including
patches, upgrades, and reliability and performance improvements.
Required Minimum Qualifications: (Education and Technical Skills/Knowledge)
● Software Engineering degree, MS in Computer Science or equivalent experience
● Years of experiences as an SRE, DevOps, Development and/or Support related role
● 0-5 years of professional experience for a junior position
● At least 8 years of professional experience for a senior position
● Unix server administration and tuning : Linux / RedHat / CentOS / Ubuntu
● You have deep knowledge in Networking Layers 1-4
● Cloud / Virtualization (at least two): Helm, Docker, Kubernetes, AWS, Azure, Google Cloud,
OpenStack, OpenShift, VMware vSphere / Tanzu
● You have in-depth knowledge of cloud storage solutions on top of AWS, GCP, Azure and/or
on-prem private cloud, such as Ceph, CephFS, GlusterFS
● DevOps: Jenkins, Git, Azure DevOps, Ansible, Terraform
● Backend Knowledge Bash, Python, Go (other knowledge of Scripting Language is a plus).
● PaaS Level solutions such as Keycloak for IAM, Prometheus, Grafana, ELK, DBaaS (such as MySQL,
Cassandra)
About the Organisation:
The team at Coredge.io is a combination of experienced and young professionals alike having
many years of experience in working with Edge computing, Telecom application development
and Kubernetes. The company has continuously collaborated with the open source community,
universities and major industry players in furthering its goal of providing the industry with an
indispensable tool to offer improved services to its customers. Coredge.io has a global market
presence with its offices in US and New Delhi, India.
MUST HAVE SKILLS
1. Minimum 5 +years of experience in.Net, MVC, and Web API.c#.
2. Minimum 2-3 years of experience in Angular 5, Angular6+.
3. Very good communication skills.
4. Experience with RESTful APIs to connect other backend services.
5. Should have developed more than 2 applications.
6. CI/CD, GIT
7. Good with Threading
8. Experience with performance improvement of applications.
Responsibilities:
- Ensure the quality of architecture and design of systems.
- Functionally decompose complex problems into simple, straight-forward solutions.
- Analyze and improve data quality and metrics.
- Fully and completely understand system interdependencies and limitations.
- Leverage knowledge of internal and industry in design decisions.
- Assist in the career development of others, mentoring on advanced technical issues and helping managers guide the career growth of their team members.
- Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience.
- Skilled in translating high level abstract business requirements into software design, designing systems specifications, standards, and programming
- Contribute to Architectural blueprints and Design for the software solutions
- Mentor team on engineering best practices such as writing clean code, designing scalable, reliable and performant software solutions, set and ensure compliance to software quality standards etc.
- Be a role model for the team with innovative thinking, passion for continuous learning and contributions to the project.
Qualifications, Skills & Experiences
- BE / B.Tech /M.Tech in Computer Science or a related field
- Minimum 7+/5+ years of experience building large scalable systems
- Minimum 2+ years of recent experience in building products on cloud is a plus
- Knowledge of asynchronous programming and WebAPI development is required
- Knowledge and awareness of cloud/ application security is must (OWASP at the minimum)
- Strong knowledge in OOPS with C#, .Net(or Java) with SQL Server or any RDBMS
- Strong experience in architecting and building multi-threaded, distributed systems.
- Strong knowledge of data structures, algorithms, and designing for performance.
- Ability to achieve stretch goals in a highly innovative and fast paced environment.
- Extensive experience of mentoring junior engineers to success.
- Experience with Microservices Architecture is a plus
- Working knowledge of CI/CD pipelines and AWS/Azure cloud services is plus
- Hands on experience of building products for unix systems in addition to windows is a plus
- Excellent Communication
- 1 to 3 years experience in copy writing,
- excellent communication
- Portfolio is mandatory
- linked in mandatory
• Proficiency in Java, JavaScript, and sufficient knowledge of database concepts to write
efficient queries
• Working experience in one or more of React, Redux, Typescript, and associated tools such as
Webpack, Grunt, Gulp etc.
• Working experience in HTML, (S)CSS
• Working experience writing unit/functional/integration tests
• Knowledge of Java 8 features such as streams and lambdas is a plus
• Knowledge of REST concepts and design is a plus
• Knowledge of ES6 features/syntax is a plus
• Knowledge of functional programming concepts is a plus
• Knowledge of build/deploy tools such as Ant, Maven, Gradle, Ansible, Chef, Puppet etc. is a
plus
• Knowledge of one or more scripting languages such as Awk, Bash, Perl, Python, Ruby etc. is
a plus
• Ability to use modern IDEs such as VSCode, IntelliJ IDEA, Eclipse etc. is a plus
• Knowledge of container technologies such as Docker, Kubernetes, etc. is a plus.
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a Product Analyst, you will be responsible for synthesizing data to provide actionable insights to the leadership and the product team to influence strategy and growth.
What you will do:
- Providing key data inputs needed for launching the product
- Monitoring the performance of new features and recommending iterations based on your findings
- Defining metrics we need to drive, setting up targets and tracking the progress of our products
- Researching on competition and players across the world to benchmark metrics and set goals
- Conducting customer interviews to understand the customer journey and mapping it to certain patterns we notice in our data
- Analysing root cause and debugging for metric deviations and bugs
- Building dashboards and tools, crafting analyses to make better decisions
- Working with other teams - engineering, data analysts, content closely for setting up, measuring and tracking product metrics
- Evaluating tools to measure product metrics and being a key member in setting up tools working with other teams
- Being the gatekeeper for ensuring data governance around the organization
- Other usual tasks like creating and maintenance of reports and dashboards for ongoing performance tracking
Desired Candidate Profile
What you need to have:- BTech Graduate from good institutes
- Experience in product analytics is a plus (0-3 years)
- Prior experience in a data analysis related profile for an e-commerce/internet company
- Strong analytical skills
- Ability to use SQL or reporting tools to derive actionable insights from user behavior
- Strong passion for analytics and problem solving
- A strong bias for action
- Understanding the common metrics used in the internet industry along with business growth metrics such as retention, churn, CAC, CLTV, etc
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Product Management - Conceptualization - RoadMap Design.
Early Age StartUp Experience.
Minimum 5-7years of professional experience building web-applications
Strong experience in backend development
Strong experience in AI/Machine Learning development, Data Analysis/Processing
Experience in creating robust and secure REST APIs
Hands-on exposure to RDBMS like PostgreSQL, MySQL, MariaDB etc.
Proficiency with one or more programming languages from Java, Python, Node/JavaScript
Solid familiarity working with cloud and related technologies, AWS, GCP and Azure cloud environments
Ability to do very quick research in unknown technologies
Startup mindset, comfort with chaos and multi-tasking ability
Strong programming fundamentals in Data Structures, Algorithms
An eye for writing performance optimum code in any tool set