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Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Position Snapshot

Role: Graphic Designer 

Employment Type: Full Time

Location: On-Site  (NIET A Block,5th floor, Greater Noida)

Shift: 10 am to 5 pm (Sundays off)

Salary: 15000 INR-18000 INR

Who We Are 

Uneako is an amalgamation of the words “unique” and “eco”. The company was envisioned by two young brothers, now a proud host of young minds from across the country, striving to generate environmental awareness. Our aim is to curb the environmental threats of climate change and plastic pollution by introducing and promoting an exclusive and innovative range of eco-friendly product solutions for office, home, and gifting utilities. Our products are carbon positive, aided by green technology and support the marginalized communities both socially and economically.

Position Overview 

We are seeking a talented and passionate Graphic Designer to join our company. As a Graphic Designer, you will play a vital role in creating visually compelling designs that effectively communicate our brand and mission to our target audience. You will have the opportunity to contribute to projects that promote sustainability, social responsibility, recycling waste and positive environmental impact. 

Job Requirements

• Bachelor's degree in Graphic Design, Visual Communication, or a related field. 
• Proven experience as a Graphic Designer, with a strong portfolio showcasing a diverse range of design projects, is a plus.
• Proficiency in industry-standard design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) preferred.
• Familiarity with sustainable development concepts and a passion for environmental and social causes.
• Ability to think creatively and translate ideas into visually compelling designs.
• Strong communication and collaboration skills to work effectively in a cross-functional team environment. 
• Excellent time management and organizational skills, with the ability to handle multiple projects simultaneously.
• Attention to detail and a commitment to delivering high-quality designs

Job Responsibilities

• Develop and design visually appealing graphics, illustrations, and layouts for both print and digital platforms, including websites, social media, marketing materials, presentations, and other collateral.
• Collaborate closely with the marketing team to conceptualize and create engaging and impactful visual content that aligns with our brand guidelines and messaging.
• Generate innovative design concepts that effectively convey complex sustainability and environmental messages to a diverse audience.
• Maintain a deep understanding of sustainable development principles and industry trends to ensure the integration of relevant concepts into design projects.
• Ensure consistency and high-quality standards in all design deliverables, paying attention to detail, typography, color palettes, and imagery.
• Work closely with cross-functional teams to gather requirements, understand project objectives, and incorporate feedback into design iterations.
• Manage multiple design projects simultaneously, prioritizing tasks and meeting deadlines while maintaining exceptional design standards.
• Stay up-to-date with emerging design tools, software, and techniques, recommending and implementing new tools to enhance design processes.
• Reviewing final layouts and suggesting improvements when necessary.

Join our dynamic team and contribute your design skills to make a positive impact on sustainable development initiatives. To apply, please submit your resume, portfolio, and a cover letter outlining your interest and relevant experience in graphic design for sustainability. 

Masters India is looking for business development executives, who can deliver measurable success. Our ideal candidateis highly motivated, an excellent communicator, can work well within a co-operative and friendly team as well as should be able to work on their own initiative. The primary focus of the role is to work with the Sales team . There will be opportunity to learn to deliver these opportunities through the sales cycle to successful closure. The candidate should be proactive and should be to impact positive change to add value to our business. This position will be based at Masters India office in Noida, Sector 63. Thereis significant opportunity for career progression at Masters India.

Key Responsibilities:

• Sourcenew sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understandcustomer needs and requirements
• Closesales and achieve quarterly quotas
• Maintainand expand your database of prospects within your assigned territory
• Teamwith channel partners to build pipeline and close deals
• Performeffective online and offline demos to prospect

• Shouldhave highly developed all round interpersonal 
• Shouldhave impeccable communication 
• Excellentcommunication, presentation, networking and negotiation 
• Customerservice oriented with a positive, well-motivated 
• Conscientious,hard-working and driven mindset to improve sales and activity performance beyond 
• CompetentIT skills with a well-equipped knowledge of Microsoft Office, Google programs and social networking 
• Peoplewho have an experience is telecalling and lead generation will be 

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Should be able to resolve queries over the calls or have experience in Outbound or Inbound process.
• Good to have experience in Service/Product Support.

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.