Quality Analyst

Job Title: Lead Data Architect (AI & Cloud)

Company: Risosu Consulting

About the Role

Risosu Consulting is hiring a Lead Data Architect / Crew Manager for one of our global clients in the Cloud, Data & AI space. This role focuses on designing scalable data architectures and driving AI-led transformation across modern cloud platforms.

Key Responsibilities

• Design data strategies, architectures, and scalable cloud solutions
• Build and optimize data pipelines, data lakes, and warehouses
• Collaborate with cross-functional teams to enable AI/ML use cases
• Lead client engagements and translate business needs into data solutions
• Mentor and manage a team of consultants as a Crew Manager

Requirements

• 5+ years of experience in Data Architecture / Engineering
• Strong expertise in cloud platforms (GCP/AWS/Azure)
• Experience with data modeling, ETL, and data governance
• Exposure to tools like BigQuery, dbt, Airbyte, or Power BI
• Strong communication skills and stakeholder management

Why Join via Risosu?

• Opportunity to work on high-impact global projects
• Fast-growing, entrepreneurial environment
• Clear growth path with learning & certification support
• Work with cutting-edge Cloud, Data & AI technologies

If you’re passionate about building scalable data systems and leading teams, let’s connect.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Dezerv is a wealth management startup founded in 2021 and is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led and founded successful wealth management businesses and managed over USD 7 billion in assets. The Dezerv team brings together decades of investing expertise from leading global financial institutions like JP Morgan, UBS, BNP Paribas, etc.

Why are we building Dezerv?

Investing is stressful and emotional. Building & growing wealth is difficult and time-consuming. Most individuals struggle with managing their investments and money. Our goal is to help individuals grow their wealth without the stress, time, and costs involved in a traditional investment. At Dezerv, We are building a platform that leverages our decades of investment expertise to help individuals invest better for their future.

Roles & Responsibilities:

• Facilitate the account opening process (Resident Indians, NRI and Non individuals) and AIF accounts, ensuring a smooth and efficient client onboarding experience.
• KYC: End to end understanding and process towards - registration, modification and validation.
• Understanding of various investment products viz MF, Direct Equity, Bonds, AIF etc.
• Processing various types of transactions (Commercial and non- commercial), of all investment products
• End to end coordination with clients and internal teams to gather required information and documentation for account setup.
• Communication and coordination with various vendors, custodians, and internal departments to address client queries and resolve issues promptly.
• Leverage technology platforms to streamline and automate onboarding processes.

Skills & Experience Required:

• Experience: Minimum 3-7 years of experience in account opening, ideally within PMS or AIF services.
• Platform Experience: Proficiency in Wealth Spectrum is an added advantage.
• Process & Execution Skills: Strong attention to detail, process orientation, and ability to execute tasks efficiently.
• Client Service Orientation: Excellent communication and problem-solving skills for addressing client needs and ensuring a seamless onboarding experience

Information Security Manager shall be primarily responsible to :

• Run and manage the BAU security infosec operations
• Create and maintain ISMS Policy and Process documents
• Ensure Infosec compliance with RBI and other regulatory agencies
• Participate in IT / Infosec Audits and ensure closure of observations within given timeliness
• Conduct regular VAPT (Vulnerability Assessments) and track closure of open observations
• Identifying and evaluating new IT security technologies and services and implementing it
• Ensure cyber security related polices and technologies are in place
• Conducting regular Inforsec Awareness within users in the organization
• The person needs to work closely with the CISO and other stakeholders – Risk, IT and Audit teams.

Key Accountability:

• Ensuring adequate security controls are in place & working effectively within the organization for information & cyber security
• Ensuring effectiveness of all IT controls to prevent any unauthorized access or activities at a system administration level
• Identify potential security weaknesses through vulnerability assessments and track them to closure within the timeliness
• Tracking and reporting key risk indicators defined for IT processes
• Create and maintain the documentation for information system audits in accordance with regulatory and compliance requirements
• Create / Review ISMS policy and process
• Implement Strategic IT Infosec projects to strengthen the overall IT Security posture

Job Title: Virtual Assistant (Customer Support)

Company: CareStack

Location: Manila or Cebu (On-site)

Position Type: Full-time, Graveyard Shift (40 hours/week)

About CareStack:

Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact. 

Job Description:

CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.

Responsibilities:

Handle customer inquiries and concerns via voice processing in a professional and efficient manner.

Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.

Utilize English proficiency to communicate effectively and clearly with customers.

Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.

Collaborate with the team to maintain high standards of service excellence.

Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.

Requirements:

Minimum of 3 years of demonstrated Customer Support experience.

Proficiency in English, both spoken and written, with excellent communication skills.

Strong familiarity with Microsoft Office tools.

Proven experience in handling customer inquiries and concerns in a voice processing capacity.

Experience in managing international clients is highly desirable.

Ability and willingness to work on-site in either Manila or Cebu.

Commitment to working the graveyard shift (9PM to 6AM Philippine Time).

Benefits:

Competitive salary package.

Opportunities for growth and professional development.

Dynamic and collaborative work environment.

Incentives and rewards for outstanding performance.

Comprehensive benefits package.

If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!

How to Apply:

Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.

• The position is responsible for manages and directs an E-commerce sales force to achieve sales and profit goals.

• Develop ecommerce sales strategies to meet revenue and growth targets
• Implement and utilize analytics to track sales trends and identify opportunities for growth
• Conceptualize digital marketing initiatives, analyze data and measure results
• Partner with brand to leverage all marketing opportunities on platforms like Big basket, Grofers, Flipkart, Swiggy, Amazon, Nykaa etc.
• Create and manage product descriptions for online marketplace platforms
• Pioneer and create new opportunities with ecommerce accounts, identifying white space and marketing opportunities to generate sales
• Build a trust and foster a relationship to be recognized as a premium ecommerce supplier
• Conduct extensive online research, at all times understanding marketing and sales strategies from all major ecommerce retailers
• Actively participate in scheduled internal weekly and annual sales meetings, preparing in advance to share relevant and beneficial information