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RELEASE MANAGER

Bangalore/Pune

Full Time

We are seeking a collaborative, organized, process and detail oriented Release manager to drive high quality, on-time deployment of quarterly product releases by designing, implementing and executing effective release management processes in a collaboration with global Engineering, Operations, Product Management, services and Technical Support teams.

Responsibilities

•  Managing risks and resolving challenges that impact release scope, quality, and
• schedules
• Planning release windows and cycles across portfolios, components
• Managing relationships working on interrelated processes
• Communicating crucial release plans and changes
• Measuring and monitoring progress to achieve a timely software release within
• defined budgetary limits and defined quality standards
• Producing deployment, implementation, and run books plans
• Conducting release readiness and milestone reviews
• Maintaining release schedules for every core service and ensuring it aligns with major vendors and other stakeholder. Qualifications
• Mid-Senior: 7-12+ years of experience
• Experience as a release manager leading a substantial feature/product in the enterprise
• space
• Curiosity to learn + Extreme ownership + EQ/interpersonal skills
• Enjoys streamlining complex engineering processes and wants to gain mastery ∙
• Excellent written and verbal communication skills
• Excellent analytical skills
• Structured thinking
• Experience in coordinating cross-functional work teams up to task completion.

We have a passion for excellence. We love what we’re doing and have fun doing it. We value great minds, but we’re also humble enough to rally around the best solution, regardless of whose idea it was. We appreciate talent, and we are always on the lookout for the right people to join us. dial for info nine one zero one four double three eight one two.

Are you a seasoned ServiceNow Architect with expertise in the OMT (Order Management for Telecom) module and Telecom domain?

We're looking for a talented professional to join our team and drive innovative telecom service management solutions.

📌 Position: ServiceNow Architect – OMT Module

📍 Location: Pune (Hybrid)

💼 Experience: 7+ Years

Key Requirements:

✅ Strong experience with ServiceNow OMT (Order Management for Telecom)

✅ Hands-on experience in Telecom domain projects

✅ Expertise in ServiceNow architecture, design, and implementation

✅ Experience with telecom order lifecycle, fulfillment, and orchestration processes

✅ Strong understanding of integrations, workflows, and ServiceNow best practices

✅ Ability to engage with stakeholders and translate business requirements into scalable solutions

We are looking for a Business Analystwho is a creative problem solver at heart and who thrives in a team environment.

About Us

At Metron Security, we help top cybersecurity companies make their tools work better together. Our engineering team builds integrations for platforms like Splunk, IBM QRadar, ServiceNow, CrowdStrike, and Cybereason—and we bring that same energy to marketing.

We’re collaborative, curious and always learning. Creativity and ownership drive everything we do, and we believe great ideas can come from anywhere.

What You’ll Be Doing

In this dynamic role, you will be the crucial interpreter, ensuring a seamless flow of communication between our world-class cybersecurity engineers and strategic business stakeholders. You will leverage your technical acumen to produce clear,authoritative technical content, drive impactful marketing campaigns that highlight our security solutions, and build meaningful relationships within the wider cybersecurity developer ecosystem. This is your chance to turn deep technical understanding into clear, market-ready business value. 

You will work with the marketing and business development team to work on technical content, manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. The candidate is responsible to work with the Managing Partner and marketing team to scale the business and also help organize the internal processes. The role requires planning, direction, and most importantly execution to develop and grow revenue in accordance with targets.

Key Responsibilities:

• Liaisoning technical + business:
• Create detailed and precise documentation including functional specifications, use cases, process flows, and system design documents.
• Collaborate with technical team to generate content and marketing collaterals
• Conduct thorough assessments to understand current business processes and identify areas for improvement.
• Maintain and update documentation as project requirements evolve.
• Collaboration and Communication:
• Act as a liaison between technical teams and business stakeholders, ensuring a clear understanding of requirements and       expectations.
• Facilitate meetings, workshops, and presentations to communicate project status, findings, and recommendations.
• Solution Evaluation:
• Evaluate technical solutions to ensure they meet defined business requirements and objectives.
• Conduct thorough testing and validation to confirm the quality and functionality of developed solutions.
• Continuous Improvement:
• Stay updated on industry trends, best practices, and emerging technologies relevant to our business processes.
• Proactively identify opportunities for process optimization and system enhancements.
• Working with the executive team to develop a comprehensive digital business strategy and assisting with its execution.
• Establishing a pipeline of core digital marketing activities and ensuring that the pipeline is aligned with the company’s revenue targets and digital marketing goals.
• Maintaining metrics and quality service by establishing and enforcing organization standards.
• Assessing new business opportunities with a strong revenue target in mind.
• Identifying, exploring, and evaluating business opportunities, performing risk assessment, and mitigating potential risks.
• Gathering market and customer information.
• Engage with the technical team to identify new opportunities within existing client businesses or contacts. Maintain strong and prosperous working relationships with key clients.

 Requirements:

• Enthusiastic and passionate – genuinely love digital and enjoy solving problems.
• Digital industry experience and knowledge.
• Knowledge of digital marketing best practices.
• Excellent written and verbal communication skills.
• Ability to develop and maintain strong and collaborative relationships internally and externally.
• Pursuing leads and moving them through the sales cycle.
• Attending conferences and industry events.

Expected Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
• Proven experience as a Business Analyst, preferably in a technical environment.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• Proficiency in Google Workspace, Microsoft Office Suite, Excel, etc.
• Familiarity with CRM systems, ERP systems, etc. is a plus.

French Language Expert- B2.2 Level- Who Can Join Immediately

Experience: Freshers to 2 Years

Location: Pune

Education: Must be graduate

Certification: B2.2 (Mandatory)

Process Type: Non-Voice

Looking candidates from Goethe University

Key Skills:

• Good Knowledge of French Language and English Language. Should be able to read, write and converse in French.
• Good typing skill is an added advantage

Eligibility - Any Graduate or Postgraduate with experience or experience in data entry processes and preferably related to French language.

B2.2 or above certified candidates only

Skills required – Javascript,Mongodb,Angularjs,Nodejs

Level:P1-Exp -1-2 years

Location – Pune

Roles and Responsibilities: -

• Manage the recruitment and selection process.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Ensure legal compliance throughout human resource management.

         - Tie up with corporates via Email, callings etc. for placements 

Desired Candidate Profile: -

• Proven working experience as  HR Executive.
• People oriented and results driven.
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labor law and HR best practices
• Degree in Human Resources or related field

          Performance based appraisal.

Skills and Qualifications

• Diploma /Bachelor’s degree / Masters in human resources
• 1+ years in human resources or recruitment
• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.
• Adept to problem-solving and conflict resolution
• Extensive knowledge of HR policies and systems
• Familiarity with HR software and working knowledge of MS Office.

           Self Motivated, Time Management and sincere 

• Good hands-on and experience in Ruby on Rails, NodeJS and React/Angular/VueJs
• Knowledge of an SQL Database like MYSQL, Postgres.
• Basic Knowledge of programming in basic data structures and algorithms.
• You should have good experience working with relational and non-relational databases. We use Postgres and Cassandra.
• Good knowledge of version management with git.
• Awareness of TDD.
• CI/CD knowledge would be a huge advantage
• Will to design and maintain large scale distributed systems.

Summary
Our Kafka developer has a combination of technical skills, communication skills and business knowledge. The developer should be able to work on multiple medium to large projects. The successful candidate will have excellent technical skills of Apache/Confluent Kafka, Enterprise Data WareHouse preferable GCP BigQuery or any equivalent Cloud EDW and also will be able to take oral and written business requirements and develop efficient code to meet set deliverables.

Must Have Skills

• Participate in the development, enhancement and maintenance of data applications both as an individual contributor and as a lead.
• Leading in the identification, isolation, resolution and communication of problems within the production environment.
• Leading developer and applying technical skills Apache/Confluent Kafka (Preferred) AWS Kinesis (Optional), Cloud Enterprise Data Warehouse Google BigQuery (Preferred) or AWS RedShift or SnowFlakes (Optional)
• Design recommending best approach suited for data movement from different sources to Cloud EDW using Apache/Confluent Kafka
• Performs independent functional and technical analysis for major projects supporting several corporate initiatives.
• Communicate and Work with IT partners and user community with various levels from Sr Management to detailed developer to business SME for project definition .
• Works on multiple platforms and multiple projects concurrently.
• Performs code and unit testing for complex scope modules, and projects
• Provide expertise and hands on experience working on Kafka connect using schema registry in a very high volume environment (~900 Million messages)

• Provide expertise in Kafka brokers, zookeepers, KSQL, KStream and Kafka Control center.
• Provide expertise and hands on experience working on AvroConverters, JsonConverters, and StringConverters.
• Provide expertise and hands on experience working on Kafka connectors such as MQ connectors, Elastic Search connectors, JDBC connectors, File stream connector,  JMS source connectors, Tasks, Workers, converters, Transforms.
• Provide expertise and hands on experience on custom connectors using the Kafka core concepts and API.
• Working knowledge on Kafka Rest proxy.
• Ensure optimum performance, high availability and stability of solutions.
• Create topics, setup redundancy cluster, deploy monitoring tools, alerts and has good knowledge of best practices.
• Create stubs for producers, consumers and consumer groups for helping onboard applications from different languages/platforms.  Leverage Hadoop ecosystem knowledge to design, and develop capabilities to deliver our solutions using Spark, Scala, Python, Hive, Kafka and other things in the Hadoop ecosystem. 
• Use automation tools like provisioning using Jenkins, Udeploy or relevant technologies
• Ability to perform data related benchmarking, performance analysis and tuning.
• Strong skills in In-memory applications, Database Design, Data Integration.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

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