Release Manager

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Nature of the Role

Our Campus Ambassador position is designed for motivated and proactive individuals passionate about promoting educational initiatives on campus. Ambassadors will:

• Act as the official representative of The Pro Educator and its programs within your university.
• Serve as the primary liaison between The Pro Educator and your campus community.
• Coordinate promotional events (both physical and virtual), workshops, webinars, and outreach efforts.
• Leverage your social media presence—Instagram, LinkedIn, Facebook, Telegram groups, group chats, etc.—to drive awareness and registrations.
• Identify and engage with target student groups—such as engineering, business, and design cohorts—to promote relevant initiatives.
• Share structured performance reports regularly, including referral counts, event participation, and audience reach insights.
• Collaborate on generating short content such as posts, stories, reels, or videos to highlight The Pro Educator’s offerings and student success stories.

This role provides not only the opportunity to build valuable professional experience—ranging from marketing and leadership to project coordination—but also to enhance your resume and portfolio with tangible campus-driven results.

Verification Details

To help us verify your association with your university and evaluate your application, please include:

• A link to your university email account (e.g., endings in *.edu or *.ac.in) used for verification, or any official campus ID details.
• Your social media profiles or handles (Instagram, Facebook, LinkedIn, Telegram, WhatsApp group membership, etc.) that you are actively using to connect with campus communities.
• Membership information for any student clubs or societies you belong to (engineering association, literary club, entrepreneurship cell, etc.).
• Any past promotional experience—such as event coordination, content creation, marketing campaigns, or referral programs—along with platform metrics if available.
• Optionally, links to your personal website or portfolio (if relevant), along with any previous work samples highlighting your outreach or leadership experience.

These details will help us confirm your eligibility and assess how effectively you can represent and coordinate events for The Pro Educator on your campus.

About Company:

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Role and Responsibilities:

•       Trading, Broking & risk profiling of client along with technical and fundamental understanding.

•       Coordination with different department (RMS, Risk, Compliance, Sales) for smooth processing of transaction.

•       Generation of brokerage

·        Build up strong expertise in Capital Markets dynamics, financial derivative Instruments, their valuation and trade execution aspects

·        Contribute in various front office related projects, upgrading the Derivative Systems Infrastructure

·        Recommending thematic strategic trade ideas (working cross asset where required).

Requirements:

• Graduate and above

• Minimum 2-5 years of Experience in Handling FII / Domestic Clients

• Excellent knowledge on Arbitrage / Special Situation Trades / Derivatives

• Should have thorough understanding of Dividends and other Corporate Actions

 • Should have good understanding of Algos for Execution

 • Good at Excel, Bloomberg, Omnesys Functionality

• Ability to handle large volumes with a lean team structure

• Good Connects to Source blocks

 • Good Communication Skills is a must.

• 4-5 years of experience in functional automation tools and frameworks (mandatory).
• Experience with the Playwright automation tool (desirable)
• Analyze logs generated from monitoring tools like Datadog, Splunk, Kibana for troubleshooting and debugging service failures.
• Perform database validation using appropriate queries to verify data integrity in SQL and NoSQL databases.
• Work effectively within an Agile development methodology and participate in ceremonies like sprint planning, daily stand-ups, backlog refinement etc.
• Identify and report bugs and defects using a bug tracking tool.
• Stay up-to-date with the latest testing tools and methodologies.
• Learn API automation and contribute to API automation deliveries.

We're looking for developers to own, code & ship mobile games at rocket speed. It's a fast-paced, high-adrenaline job, with plenty to learn and build. If you're quick to pick up new tech, never satisfied with what you build, and like a new challenge every day, you'll love this job.

Requirements:

• Experience with React Native & JavaScript including JavaScript object model.
• Thorough understanding of React Native and its core Principles.
• Hands on experience on React Native Framework at least 2 years.
• Familiarity with code versioning tools (Such as Git, SVN or Mercurial)Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools.
• Experience with Native Mobile app deployment on App store and google play store.

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.