Customer Support executive

Organization’s Profile: Head Field has been a formidable player in the outsourcing business market for

more than a decade. Started with a vision to help businesses abroad recruit talent from India, our

company now includes other services in its basket of offerings such as Virtual Assistance, Legal Process

Outsourcing, Artifique, Accounting Process Outsourcing, Filming and Editing, IT and many more. We

operate 24/7, serving clients worldwide.

Title: Business Development Associate/ Executive

Location: Sector -57, Noida, U.P

Summary: We are seeking a dynamic and results’ driven "Business Development Executive/ Associate"

to join our team. The ideal candidate will be responsible for identifying and exploring business

opportunities, engaging with corporate B2B clients and facilitating strategies to drive business growth.

This role demands a strategic thinker with excellent communications and negotiation skills.

Job Profile: It is a B2B sales position responsible for developing, maintaining, and growing business

within a diversified line of businesses. Activities include client acquisition, meeting business objectives,

obtaining requisitions/job orders, building client relationships, penetrating client accounts and ensuring

smooth delivery.

Work Responsibilities:

• The candidate will be responsible for generating new leads (lead generation), making

introductory calls, and performing market research to identify and attract potential clients.

• Build effective working relationships with the Clients; be a trusted advisor and a business

advocate.

• Work with the manager to follow up, escalate, and clear blockers as appropriate.

• Conduct market research and competitive analysis to help shape marketing strategies and

identify new opportunities for expansion.

• Maintains an ongoing relationship with prospective clients, continuously assessing and

communicating how Head Field can meet their needs.

• Negotiates terms and conditions for employment services contracts and collaborates with the

operations team to ensure seamless transitions.

• Managing Lead generation activities through various channels, including prospective outreach,

networking, and outreach campaigns.

• Develop and nurture relationships with prospective clients, converting leads into qualified

business opportunities.

• Work closely with the legal team to manage contract creation, review, and finalization, ensuring

compliance and alignment with company policies.

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• Stay up-to-date on market trends, client needs, and competitive landscape to continuously refine

lead generation and sales approaches.

• Contribute to all stages of software development lifecycle
• Design, implement and maintain Java-based applications that can be high-volume and low-latency
• Analyze user requirements to define business objectives
• Envisioning system features and functionality
• Define application objectives and functionality
• Ensure application designs conform with business goals
• Develop and test software
• Identify and resolve any technical issues arising
• Create detailed design documentation
• Propose changes to current Java infrastructure
• Develop technical designs for application development
• Develop multimedia applications
• Write well designed, testable code
• Conducting software analysis, programming, testing, and debugging
• Manage Java and Java EE application development
• Develop documentation to help users
• Transforming requirements into stipulations
• Prepare and produce releases of software components
• Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review

LogiNext is looking for a technically savvy and passionate Principal DevOps Engineer or Senior Database Administrator to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a robust infrastructure.

You have hands-on experience in building secure, high-performing and scalable infrastructure. You have experience to automate and streamline the development operations and processes. You are a master in troubleshooting and resolving issues in dev, staging and production environments.

Responsibilities:

Design and implement scalable infrastructure for delivering and running web, mobile and big data applications on cloud Scale and optimise a variety of SQL and NoSQL databases (especially MongoDB), web servers, application frameworks, caches, and distributed messaging systems Automate the deployment and configuration of the virtualized infrastructure and the entire software stack Plan, implement and maintain robust backup and restoration policies ensuring low RTO and RPO Support several Linux servers running our SaaS platform stack on AWS, Azure, IBM Cloud, Ali Cloud Define and build processes to identify performance bottlenecks and scaling pitfalls Manage robust monitoring and alerting infrastructure Explore new tools to improve development operations to automate daily tasks Ensure High Availability and Auto-failover with minimum or no manual interventions

Requirements:

Bachelor’s degree in Computer Science, Information Technology or a related field 8 to 10 years of experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure Strong background in Linux/Unix Administration and Python/Shell Scripting Extensive experience working with cloud platforms like AWS (EC2, ELB, S3, Auto-scaling, VPC, Lambda), GCP, Azure Experience in deployment automation, Continuous Integration and Continuous Deployment (Jenkins, Maven, Puppet, Chef, GitLab) and monitoring tools like Zabbix, Cloud Watch Monitoring, Nagios Knowledge of Java Virtual Machines, Apache Tomcat, Nginx, Apache Kafka, Microservices architecture, Caching mechanisms Experience in query analysis, peformance tuning, database redesigning, Experience in enterprise application development, maintenance and operations Knowledge of best practices and IT operations in an always-up, always-available service Excellent written and oral communication skills, judgment and decision-making skills

This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative, develop, and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test.

• Perform impact/test analysis for the new features, feature-enhancements, and bug fixes.
• Conduct test design and test execution for functional/non-functional aspects of features / product.
• Hands-on execution for functional/non-functional aspects of features / product.
• Automate the tests to ensure repeatability of tests.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 1 to 4 year's experienced software quality professional.
• Experienced developing and executing test cases, scripts, plans and procedures to support various development methodologies.
• Familiarity with entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
• Knowledge & experience on java or python, selenium, Appium, etc. to perform the automation of websites and apps on desktop/handheld devices.
• Knowledge & experience on tools like JMeter, Gatling, locust to perform non-functional tests.
• Detailed and effective written communication skills for documenting the features tested and bugs found.
• Highly organized, detail oriented, extremely responsive candidate who would like to take up technical challenges.
• Self-motivated, works well independently and with others.

You will work with a top-notch tech team and report to the engineering head.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at company

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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Summary role description:

Hiring for Technical Lead - Full Stack for a global InsurTech SaaS product company

Company description:

Our client is a global digital SaaS platform InsureTech company headquartered in Silicon Valley providing omnichannel customer acquisition platform, Analytics powered customer engagement, services, and self-service portals and apps for agents as well as policyholders.

Role details:

• Title / Designation: Technical Lead – Full Stack
• Reporting Manager: Director of Product Engineering
• Location: Hyderabad/Hybrid

Role & Responsibilities:

• Develop, deploy, support, and implement web application projects
• Build scalable architecture, reusable patterns, and libraries for future use
• Conduct performance testing, review results, identify bottlenecks and report code
• Proactively identify and resolve potential problems/issues including authoring technical specifications
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Keeping up to date with industry trends and developments
• Motivate team members to learn the required skills and stay up to date on the execution
• Mentor, lead, and guide a team of Software Engineers

Candidate requirements:

• Overall, 6+ years of experience as Full stack developer, with a minimum 1-year experience in product development
• Experience in leading a team of 3+ members
• Experience in one or more of
  • Frontend – AngularJS/Angular/ReactJS/VueJS
  • Backend – PHP/Java/Python/NodeJS/Golang
  • DB – Any relational Database (like MySQL, Oracle, or Postgres)
• Should have experience in restful JSON web services
• Should be competent in CI /CD tooling
• Experience working with 3rd party software integrations like REST APIs, SOAP APIs, XML, JSON

Selection process:

• Code pair
• 2 Technical interviews
• Final round

Design and develop robust services in coordination with front-end developers, ensuring the production and development of high-quality and well-tested code

Design, develop and test features alongside other technical departments

Lead the department in the design, development, deployment, and operation of services used by our users

Optimise APIs for any applications while creating and maintaining unit tests for new code as well as fix defects

Participate in the continuous integration of automated builds and deployments, ensuring that deliverables meet functional and design requirements and specifications of the site/software. Work with engineering leadership in solving and architecting solutions for challenging or complex site/software development issues.

Take initiatives in developing and maintaining integrations of best practices within the backend department

• Experience in Business analytics, well versed with sales/marketing analytical tools.
• Experience in business consulting is a plus.
• Proven experience in sales, client communication, negotiation, marketing, data analysis, and project management.
• Good in Business Development, Marketing Operations, Sales, Product Management, Competitive Analysis, Market Research.  
• Experience in project management is a plus.                                          

• Regular at maintaining a timesheet.                             
• Will need to develop proficiency in Hubspot, Asana, Google Documents.
• Proficient in Analytical tools (Power BI, Tableau, etc).    
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.), Google docs.           
• Excellent business communication and writing skills.                     
• Excellent at web research and educating one-self about different topics.
• High aptitude in managerial skills.
• Ability to handle the intense workload, pace, and training timelines.     

• Identifying and addressing operational, financial, and technological risks within the business.
• Maintaining, testing, and improving business and systems operations.
• Building and maintaining relationships with key stakeholders.
• Identifying and capitalizing on improvement opportunities.
• Identifying innovative ways to increase customer satisfaction.
• Evaluating the performance of project teams to ensure that targets and deadlines are met.

• Communicating ideas and viewpoints to senior management.
• Acting as a liaison between business and IT groups.
• Supervising the design of new products and evaluating how these will perform on the market.
• Creating monthly performance reports.        

• Maintain a timesheet regularly.                    
• Be proficient in MS office.                     
• Develop proficiency in Hubspot, Asana, Google Documents.     
• Have excellent Email Communication Skills.                     
• Have excellent at web research and education one-self about different topics.
• Have high Aptitude and Strong Analytical Skills.
• Be good in Competitive Analysis & Online Research.                 
• To handle the intense workload, pace and training timelines.     
• Have strong written, verbal and collaboration skills.
• Have fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.), Google docs, Data Entry.