Customer Support executive

at learn4o technology private limited

DP
Posted by ritika khanchandani
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Remote only
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0 - 1 yrs
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₹1L - ₹3L / yr
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Full time
Skills
Technical support
Customer Support
Customer Service
Customer Relationship Management (CRM)
Sales
Marketing
We are a seed funded, early stage ed-tech startup.

We are trying to solve the problem of unemployment by skilling graduates in vernacular. At Learn4o, we love solving complex problems. The team comprises people with a solid background in impact startups. We move fast and ask a lot of ourselves and our people. 

We are looking for the people who are passionate about creating impact and solving real hard problems of the society.
Why you should join our team- If you want to grow your career at a breakneck pace.

• If you like solving complex problems

• If you like bubbly environments with electrifying energy

Job Overview :

Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.

If you are ready to take up these duties and responsibilities of Telecaller, then apply right away.

Responsibilities

• Answering phones and explaining the product and services offered by the company.

• Contacting existing customers as well as prospective customers using scripts.

• Obtaining customer information and other relevant data.

• Asking questions to the customer and understanding their specifications.

• Resolving queries and issues related to the products and services.

• Making recordings of all the sales phone calls and sales deals.

• Taking and processing product orders in a professional manner.

• Maintaining the database of the customers on a regular basis.

• Suggesting solutions based on customer’s needs and requirements.

Requirements 

• High school diploma or equivalent.

• 2 years Work experience as a Telecaller, TeleMarketer, or a similar role in the Sales Department.

• Professional certification sales and marketing will be an advantage.

• Great interpersonal skills.

• Exceptional oral and written communication skills.

• Strong organizational skills.

• Ability to work in a team or individually as and when required.

• Ability to manage and handle multiple tasks.

• Outstanding problem-solving skills.

• Exceptional attention to detail.

• Hard-working individual.

• Good time management abilities.

• Strong decision-making skills.

• Ability to tolerate stress and pressure.

About learn4o technology private limited

Founded
2021
Type
Services
Size
20-100 employees
Stage
Raised funding
View full company details
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Job Summary

 

As a Customer experience specialist, you’ll provide exceptional customer service by providing guidance and resolving issues through digital channels. You’ll work autonomously to provide customers with the tools they need to succeed while maintaining performance metrics. This position requires adaptability, urgency, problem-solving, and critical thinking around factors that impact the customer experience.

 

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Key Responsibilities

  • Proactively resolve issues and build trust with our customers by understanding their needs, determining the cause of their problem, and partnering to find the best resolution through support channels including but not limited to phone, chat, and email
  • Facilitate consultative conversations in order to guide students on how to access and use their test prep resources
  • Bring awareness to management around anything that would impact the student experience to bring about improvements
  • Find solutions to customer inquiries by using your resources including our internal databases, managers, and your support team
  • Create a personalized, positive, and effortless customer experience for our students so that any issues are resolved in their first contact
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  • Prioritize your daily tasks and manage your schedule effectively
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Skills & Abilities

  • Adaptability—You treat change as an opportunity for learning and continuous improvement; focus on the beneficial aspects of change; and speak positively about change to others.
  • Customer Centricity—You anticipate customers’ needs whenever possible and respond quickly and accurately. You attempt to exceed expectations for every customer on the first interaction.
  • Communication—You adjust your communication to match your audience and you have excellent written and verbal communication skills.
  • Initiative—You proactively take action to improve a situation without waiting for explicit instructions; you recognize and respond to opportunities in order to reach a goal; seek new and improved techniques, solutions, and approaches to completing work. You’re not afraid to share feedback.
  • Time Management—You can easily handle multiple tasks at the same time while considering plans for future tasks. You thoughtfully plan your schedule and skillfully discern between the urgent and the important to consistently meet deadlines.
  • Achievement—You set high standards for yourself and strive to improve your own performance by exceeding your professional and performance goals. You have a passion for your work and go above and beyond to improve. You have an openness to accepting feedback and you enjoy celebrating achievements.
  • Positivity—You approach every situation, even tough ones, with positivity and optimism. You spread enthusiasm and encourage others to be positive.
  • Responsibility—You’re conscientious and reliable. You take ownership for achieving your goals. Because you are consistent and dependable, you ensure high levels of quality in your work.
  • Resilience—You’re hardworking and willing to pitch in and help. You thrive in a fast-paced environment and do well in stressful situations. You persevere with confidence in the face of challenges.

 

Requirements

  • 0 to 3 years of Customer Service experience
  • Bachelor’s Degree
  • Ability to work full time (40 hours/week) with a flexible schedule including nights, weekends, and split days off
  • Embracive of a diverse team and a highly collaborative working environment
  • Desire to thrive in an innovative, creative, and teamwork-oriented professional environment 
  •  

About Kaplan

 

Kaplan is one of the world's largest and most diverse education providers. Throughout our more than 80-year history, Kaplan has been a beacon for expanding educational access and a leader in instructional innovation.

Kaplan preps high school students for the SAT so they can enter college and become teachers or engineers or whatever they dream.

 

We help doctors and nurses, lawyers and financial advisors pass their licensing tests. We help adult learners return to college to earn a degree. We enable global educational experiences through language study and study abroad programs. We provide professional training to improve employees' productivity and opportunities for career advancement.

 

Kaplan has a long history and deep experience providing educational services to colleges and universities across the globe. These take the form of university pathway programs, international student recruitment, university hosting, residential design and an array of student

support services.

 

For businesses, Kaplan provides expert exam preparation for professional licensure and certification as well as corporate training, leadership and professional development and educational consultation

services. The company has been a leader in adapting a learning engineering approach to course design and instructional delivery. Kaplan's pioneering and leadership role in education is well documented. We created the test prep business and were an early leader in online education. We have similarly been a leader in the New Economy Skills Training, which includes immersive computer coding boot-camps for people seeking to become web developers. The company has also been a leader in adapting a learning engineering approach to course design and instructional delivery.

 

We continually strive to make the learning experience for our students the best we can with a rigorous focus on educational performance and results. Kaplan operates in over 30 countries and maintains relationships and partnerships with more than 1,000 school districts, colleges and universities, and over 10,000 corporations and businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart from our competitors.


Kaplan Interview Process

 

1. Technical Interview.

2. HR Round

 

Benefits at Kaplan

Medical Insurance • Lots of Flexibility

Quick Facts

Founded in 1938 • More than 10000 employees • Headquartered in Florida, United States

Kaplan on the Web

 

Kaplan's Tech Stack

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Deepa Vijayan
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