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Hiring: Customer Support Executive

company name - MONEYVIEW

Location: Novel Tech Park, Kudlu Gate, Bangalore

Industry: FinTech / BFSI / NBFC / Telecom

Experience: 1–2+ Years

Salary: Up to ₹6 LPA

Work Days: 6 Days Working

Key Requirements:

* Experience in Customer Support / Customer Service

* Preferred background in BFSI / FinTech / Loan / Credit Card / NBFC / Telecom

* Strong English communication (Mandatory)

* Good in inbound & outbound call handling

* Customer query / complaint resolution experience

* CRM / Email support knowledge preferred

Interested candidates can share CV / details.

Required Skills and Experience:

• 5-7 years of experience in Software Development Engineering in Test (SDET).
• Proven experience in developing and maintaining automated test suites using Selenium.
• Strong proficiency in .NET programming languages (C# ).
• Solid understanding of software testing principles and methodologies.
• Experience with SQL for database testing.
• Ability to analyze and troubleshoot complex software issues.
• Excellent communication and collaboration skills.

Nice-to-Have Skills:

• Experience writing manual test cases and creating comprehensive test documentation.
• Understanding of API testing and experience with API test automation.
• Familiarity with Azure DevOps and GitHub for version control and CI/CD.
• Experience in performance testing .
• Experience with Agile/Scrum development methodologies.

Responsibilities:

• Involvement In Creating of the Test Cases, Test Scenarios and Test Data.
• Preparation Of Test Strategy.
• Involvement In Database Testing
• Responsible for GUI and Functional Testing, using Black Box Testing Techniques.
• Involvement in Test Execution, Result Analyzing, and Defect Reporting.
• Involved in Analyzing the Requirements and Communicating with BA Team for a Better Understanding of the Requirements.
• Responsible For Test Deliverables, Prioritizes and Monitors Activities to Meet Such Dates for Assigned Features
• Identified Test Cases and Test Data
• Execution of Test Cases From JIRA.
• Performing Functional Testing and Regression Testing, Integration, Testing, Sanity Testing.
• Identifying Test Cases for Automation.
• Reviewing the Automation Script

Skills:

• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Ability to document and troubleshoot errors
• Working knowledge of test management
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills
• BSc/BA in Computer Science, Engineering, or a related field

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must-Have: Typescript
• Expertise in TypeScript, HTML CSS, React JS, Unit Testing, Webpack, Service Worker and Web Worker
• Knowledge of high-quality professional software engineering practices for the agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Knowledge of multi-site and multi-locale sites would be preferred
• Task delivery, Task status reporting, Proactive Contribution, Process Adherence, Autonomous task delivery, Effort estimation (Strong), Technical risk handling, Technical solutions (Strong), Risk management (Strong), Technical leadership (Capable), Client interaction, Interviewer, Pre-sales support.
• Knowledge of high-quality professional software engineering practices for the agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios

 RESPONSIBILITIES: 

• Writing and reviewing great-quality code
• Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts
• Creating, understanding and validating WBS and estimated effort for a given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested designs/technologies meet the requirements

Requirements:

• Hands on Experience on OneStream or Hyperion Planning/Essbase Applications.
• Implementation experience including Building application, modules, writing Business rules is must
• Must have Vb.net scripting experience or Essbase Calculation expertise is mandatory
• Hyperion Planning & Essbase is plus
• Cloud experience is preferred (Azure, GCP)
• Hands on Experience with SQL Server and RDBMS systems
• Understanding of Finance Business Functions (Budgeting, Forecasting), Financial Reporting

Job Description:

• The Role Requires the Person to hunt and open new accounts for the Company’s SW and platform  Solution offerings, Land & Expand, and Manage Existing Accounts and Relationships to grow business & Increase share of wallet with a clear focus on high Client Satisfaction
• Complete Ownership of Salethe s Cycle 
• To be Successful, the candidate should have experience in Software/Consultative Solution Sales, should have done concept selling, 
• Should have an understanding of IT Landscape in an enterprise, understanding of the Logistics Supply chain could be an added advantage
• The role requires the person to be quick thinker, an innovative problem solver and the ability to think on his feet will come in good stead.

Responsibilities

• Hunting New Accounts
• Business Development
• Enterprise Account & Sales Management – grow SOW
• Manage the entire sales cycle
• Maintain High level of customer satisfaction
• Pipeline management, Accurate Sales forecasting, Sales Negotiations and Business Closure.
• Exceeding Monthly and Quarterly Sales Targets