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Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

Job Title : Embedded System Software Engineer

Experience Required : 1 to 3 Years

Duration : 6+ Months (Extendable)

Notice Period : Immediate

Job Description :

We are seeking a motivated and skilled Embedded System Software Engineer to join our team.

The ideal candidate will have 1 to 3 Years of experience in embedded software development with a solid foundation in C++ and Qt 5.

This role involves working with embedded Linux systems and contributing to the development and maintenance of robust embedded applications.

Mandatory Skills : C++, Qt 5, Embedded Linux (Yocto preferred), SOAP/REST protocols, Git, problem-solving, and analytical skills.

Key Responsibilities :

• Design, develop, and maintain embedded software applications using C++ and Qt 5.
• Work on embedded Linux systems, with a preference for experience in The Yocto Project.
• Integrate and manage network communication using protocols such as SOAP and REST.
• Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions.
• Utilize Git for version control and collaborative development.
• Troubleshoot and debug software and system issues efficiently.
• Continuously improve code quality through code reviews, testing, and optimization.

Required Skills and Qualifications :

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 1 to 3 Years of hands-on experience in software development.
• Proficiency in C++ and Qt 5 Framework.
• Experience working with Embedded Linux; knowledge of Yocto Project is a strong plus.
• Basic understanding of network protocols, including SOAP and REST.
• Familiarity with Git or other version control systems.
• Strong problem-solving and analytical skills.

Preferred Skills (Nice to Have) :

• Experience in cross-compiling and deployment for embedded targets.
• Familiarity with CI/CD tools and automated testing for embedded systems.
• Understanding of hardware-software integration challenges.

🌟 About the Role:

As a BD Associate – Lead Generation & Academic Counselling, you’ll play a key role in:

🔸 Driving lead generation strategies

🔹 Guiding students on the right academic & career paths

🔸 Promoting KnowledgeChakra’s innovative learning solutions

🔹 Building strong student relationships and growing our learner base

🔸 Maintaining outreach & performance data

JD Code: SHI-LDE-01 

Version#: 1.0 

Date of JD Creation: 27-March-2023 

Position Title: Lead Data Engineer 

Reporting to: Technical Director 

Location: Bangalore Urban, India (on-site) 

SmartHub.ai (www.smarthub.ai) is a fast-growing Startup headquartered in Palo Alto, CA, and with offices in Seattle and Bangalore. We operate at the intersection of AI, IoT & Edge Computing. With strategic investments from leaders in infrastructure & data management, SmartHub.ai is redefining the Edge IoT space. Our “Software Defined Edge” products help enterprises rapidly accelerate their Edge Infrastructure Management & Intelligence. We empower enterprises to leverage their Edge environment to increase revenue, efficiency of operations, manage safety and digital risks by using Edge and AI technologies. 

SmartHub is an equal opportunity employer and will always be committed to nurture a workplace culture that supports, inspires and respects all individuals, encourages employees to bring their best selves to work, laugh and share. We seek builders who hail from a variety of backgrounds, perspectives and skills to join our team.  

Summary 

This role requires the candidate to translate business and product requirements to build, maintain, optimize data systems which can be relational or non-relational in nature. The candidate is expected to tune and analyse the data including from a short and long-term trend analysis and reporting, AI/ML uses cases. 

We are looking for a talented technical professional with at least 8 years of proven experience in owning, architecting, designing, operating and optimising databases that are used for large scale analytics and reports. 

Responsibilities 

• Provide technical & architectural leadership for the next generation of product development. 
• Innovate, Research & Evaluate new technologies and tools for a quality output. 
• Architect, Design and Implement ensuring scalability, performance and security. 
• Code and implement new algorithms to solve complex problems. 
• Analyze complex data, develop, optimize and transform large data sets both structured and unstructured. 
• Ability to deploy and administrator the database and continuously tuning for performance especially container orchestration stacks such as Kubernetes  
• Develop analytical models and solutions Mentor Junior members technically in Architecture, Designing and robust Coding. 
• Work in an Agile development environment while continuously evaluating and improvising engineering processes 

Required 

• At least 8 years of experience with significant depth in designing and building scalable distributed database systems for enterprise class products, experience of working in product development companies. 
• Should have been feature/component lead for several complex features involving large datasets. 
• Strong background in relational and non-relational database like Postgres, MongoDB, Hadoop etl. 
• Deep exp database optimization, tuning ertise in SQL, Time Series Databases, Apache Drill, HDFS, Spark are good to have 
• Excellent analytical and problem-solving skill sets. 
• Experience in  for high throughput is highly desirable 
• Exposure to database provisioning in Kubernetes/non-Kubernetes environments, configuration and tuning in a highly available mode. 
• Demonstrated ability to provide technical leadership and mentoring to the team 

PRIMARY ROLE:

The Senior Associate - Business Development will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

WHAT YOU'LL DO: 

·      Develop a growth strategy focused both on financial gain and customer satisfaction

·      Conduct research to identify new markets and customer needs

·      Arrange business meetings with prospective clients

·      Promote the company’s products/services addressing or predicting clients’ objectives

·      Prepare sales contracts ensuring adherence to law-established rules and guidelines

·      Keep records of sales, revenue, invoices etc.

·      Provide trustworthy feedback and after-sales support

·      Build long-term relationships with new and existing customers

·      Develop entry level staff into valuable salespeople

WHAT WE ARE LOOKING FOR:

·      Experience with lead generation and prospect management in the field of HR Services.

·      Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers

·      Persuasive and goal-oriented

·      Possesses an energetic, outgoing, and friendly demeanour

·      Able to professionally and confidently communicate with C-Level Executives

·      Bachelor’s degree or equivalent

·      1+ years of cold calling experience; previous experience in inside sales, or related sales experience; knowledge of sales process from initiation to close

·      Excellent analytical and time-management skills

·      Demonstrated and proven sales results

·      Ability to work independently or as an active member of a team