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- Business development with new customers and maintaining existing relationships with allocated customers.
- Meeting customers and presenting capabilities to develop business and follow-up on open issues & RFQ generation
- Understanding and interpreting customer requirements. Developing solutions with Engineering & production team to customers
- Quote making – Working with Engineering & SCM to get costing and calculate quote to customers based on set guidelines and keeping Winnability is key requirement
- Negotiating for finalization of Purchase order and contract terms
- Coordinate with Inside sales (customer support) after-sales support services to customers
- Timely payment collections.
- Key account management for large accounts
- Analyzing costs and sales and preparing reports.
- Maintain customer database with contact details of various stake holders at customer place
- Creating opportunities from customers for custom made solutions & custom made products
- Products and projects mapping for the customers
- Creating competition information
Qualification:
Any degree
Experience Required: -
4 year experience required
Business Location: -
No 19/3, Srinivasa Indusrial Area Konanakunte Post, Kanakapura Main Road. Bangalore- 560062
Salary: ₹6,00,000 -8,00,000 ₹ per year
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Qualifications:
A Bachelor’s degree in Computer Science (or equivalent experience)
Job Role:
Experience building and maintaining code for:
Android platform (Android Studio, Kotlin, Java, Android SDK) OR
Any other platform, with proven track record of picking up new skills
Hands-on experience with modern technologies.
Excellent Kotlin/Java programming skills
Excellent analytical, debugging and troubleshooting skills (battery usage, network usage optimization, etc)
Passion for usability, simplicity and consistency in software development.
Excellent communication and collaborative skills.
Exposure to Agile methodologies
Bonus points for knowledge of iOS platforms, hybrid platforms(React native, Flutter).
Responsibilities:
- Write clear marketing copy to promote our products/services
- Prepare well-structured drafts using Content Management Systems Proof read and edit blog posts before publication
- Submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Update website content as needed
GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
-
Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
If you were looking for a rocket-ship, this is it!
* 1+ years of experience with web development building good quality production software
* Proficiency in at least one of: Ruby/Rails or Elixir/Phoenix (Good working knowledge of Elixir, OTP or OO programming)
* Gained good knowledge of working with APIs and performance optimisation to identify bottlenecks and bugs, and devise solutions to these problems
* Familiar with data stores like PostgreSQL & Redis
* You write clean code, automate and continuously deploy it in fast development cycles.
* Experience in designing and building scalable and distributed systems
* Experience with CICD using Gitlab or AWS CodePipeline/CodeDeploy (Exposure to AWS is highly desirable)
* You are proactive and pay attention to the security, scalability, performance, availability and usability of systems.
Create and lead the design engagement with UX Strategy, Conceptualization, User Journeys,
Information Architecture, Prototyping & Visual Designs for large-scale solutions along with the
ability to drive conversations with the skate-holders.
Identify opportunities to create business value and improve the user experience, based on user
research, organize opportunities into visually compelling matrices.
Identify strategic opportunities for competitive advantage based on findings. Understand the
target audience deeply, develop user profiles, conduct task analysis, create user scenarios, and
navigate smoothly through ambiguity.
Lead development of personas/segmentations based on research findings, integrate personas/
segmentations with related deliverables such as opportunity maps
Facilitate user scenario planning sessions/design thinking workshops with internal teams & clients
Estimate, plan, and lead tracks of creative work/projects in the development of a quality solution
track progress according to the plan created for the project (e.g., conduct design reviews and
creative status meetings as needed)
Collaborate closely with the engineering team and make sure designs are implemented to meet
Moonraft’s quality standards.
Lead participatory design/user testing sessions, present findings & recommendations to crossfunctional teams and client stakeholders, and manage operational level client meetings.
Inspire, mentor and support the members of the design team




