11+ Sketch Jobs in Kolkata | Sketch Job openings in Kolkata

Job Title: Client Success Executive (FEMALE)

Job Summary:

A Customer Success Executive is responsible for ensuring that International & Domestics Clients have a positive experience with a company’s product or services, from onboarding through ongoing support and retention. This role focuses on building strong relationships, helping clients achieve their goals, and maximizing their satisfaction and loyalty.

Key Responsibilities:

· Assist with new International & Domestic Client onboarding and documentation, ensuring a smooth introduction to our services.

· Serve as the primary point of contact for client queries, providing timely and accurate support.

· Handle client inquiries, complaints, and special requests with a solutions-focused approach.

· Track customer satisfaction metrics and contribute to strategies for improving customer experience and retention.

· Build and maintain strong relationships with customers, understanding their business needs and proactively addressing challenges.

Requirements:

· 0-1 years of experience in customer success, client servicing, or account management (preferably in travel, luxury, or service-based industries).

· Excellent verbal and written communication skills in English; additional languages are a plus.

· Familiarity with CRM systems and support ticketing tools.

Shifts:

· Day Shift: 11 am – 9 pm

6 Days Working

Rotational Week-Off

We are looking for Developers, Technical Leads and Architects for SailPoint IDN & IIQ Platform. As a Security professional you will be responsible for defining requirements, designing & building security components, & testing SailPoint IDN & IIQ Platform.

Roles & Responsibilities:

1. Configuration, customization, and design SailPoint. 

2. Experience in virtual appliance (VA) concepts, Identity Profiles, cloud rules, 

3. Transformation rule, migration, and deployments. 

4. Ability to Setup, Troubleshoot Configure SailPoint integration with different systems. 

5. Able to quickly onboard application and migrating users. 

6. Ability to build java bean shell, workflow, JML, custom rules. 

7. Liaison with teams on delivery, helping them on issue technical issue, bugs fixing and enhancements

Professional & Technical Skills:

1. Should have the ability to understand customer requirements. 

2. knowledge on Integrating various platforms with SailPoint, such as Active Directory, HR apps, SAP Systems, Workday, AD, Azure O365, JDBC and Other cloud applications. 

3. Implementation knowledge on Access request customization. 

4. Hands on experience in Customization of Quicklink, User LCM, Certification, Custom workflows, forms, Rules, SailPoint IIQ API/ REST API etc. 

5. Implementation experience in Certification, Custom reports Auditing. 

6. Strong JAVA/J2EE Development Knowledge 

Job Title: Golang Developer

Location: Kolkata

Job Type: Full-time

Working Days: 5 Days (Rotational off)

About the Role:

We are seeking a skilled Golang Developer with experience in Golang, Node.js, WebSocket

communication, and API development. In this role, you will work closely with our development

team to design, develop, and maintain high-performance backend systems and real-time

applications.

Key Responsibilities:

 Design, build, and maintain efficient, reusable, and reliable Golang code.

 Develop scalable APIs and microservices.

 Integrate and build real-time communication using WebSocket protocols.

 Collaborate with frontend developers and other team members to establish objectives

and design more functional, cohesive systems.

 Write clean, maintainable, and well-documented code.

 Optimize applications for maximum performance, scalability, and security.

 Participate in code reviews, contribute to team knowledge, and continuously improve

development processes.

 Troubleshoot, debug, and upgrade existing systems.

 Occasionally work with Node.js services and modules when needed.

Required Skills and Qualifications:

 Min 3+ years of experience in backend development with Golang.

 Solid understanding of Node.js and JavaScript/TypeScript.

 Hands-on experience with WebSocket integration and real-time applications.

 Strong knowledge of RESTful APIs, API design principles, and API documentation. Experience with relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).

 Good understanding of concurrent programming and microservices architecture.

 Familiarity with cloud platforms (AWS, GCP, Azure) is a plus.

 Knowledge of containerization tools like Docker and Kubernetes is a plus.

 Strong problem-solving skills, attention to detail, and a proactive attitude.

We are looking for an experienced Technical Lead with a strong development background and leadership skills to drive technical solutions and manage a dynamic development team. The ideal candidate must have hands-on experience in WordPress, Laravel, Shopify, Node.js, and Server management, along with excellent communication and team leadership abilities.

Key Responsibilities:

Technical Leadership & Development:

• Lead the development team, providing technical direction, guidance, and mentorship.
• Architect and implement scalable, high-performance, and secure web applications.
• Provide hands-on expertise in WordPress, Laravel, Shopify, and Node.js.
• Manage and optimize server infrastructure for smooth deployment and performance.
• Ensure best coding practices, security, and performance optimization.
• Conduct code reviews, provide constructive feedback, and improve development processes.
• Troubleshoot, debug, and resolve complex technical issues.

Team Management & Leadership:

• Build and lead a high-performing development team, fostering a collaborative work culture.
• Assign tasks, monitor progress, and ensure timely delivery of projects.
• Conduct regular team meetings, training, and performance evaluations.
• Encourage innovation, skill development, and knowledge sharing within the team.
• Collaborate with cross-functional teams, including designers, project managers, and stakeholders.
• Act as a bridge between technical teams and business stakeholders, ensuring alignment on goals

Requirements:

• 5+ years of experience.
• Proven ability to lead and manage a development team.
• Expertise in WordPress, Laravel, Shopify, and Node.js.
• Strong experience in server management (Linux, cloud hosting, deployment).
• Hands-on experience with APIs, third-party integrations, and database management.
• Ability to design and implement technical solutions aligned with business objectives.
• Strong understanding of performance optimization, security, and scalability.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills in English, both written and verbal.
• Proactive, self-motivated, and able to work in a fast-paced environment.

Please note that, we are looking Male candidates for this position, in an around West Bengal only. 

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

• Handle guest complaints assist with the check-in process and explain all facility amenities.
• Coordinating and multi-tasking job duties in a busy environment.
• Ensuring and providing flawless upscale professional and high-class guest service experiences.
• Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.

 PHP Developer SKILLS & Responsibilities:

Extensive experience in PHP and Laravel.
Database Management tools such as MySQL.
The candidate has worked on the web application or REST API for apps, Laravel, Node Js.

Has experience or can work in a team as well as a single person.
Experience building or maintaining a CMS.