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Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
Apply now for the role of a Project Manager at CodeBuddy that is opening doors for skilled, energetic project managers looking for challenging roles.
If you are passionate about technology, constantly seeking to learn and improve your skill set, you would fit here perfectly.
Technical Competency:
-Analysing business requirements, creating proposals, financial and resource planning & preparing project plan
-Identify project roadblocks, risks and mitigation plan
-Handling multiple projects end to end across multiple domains with cross functional teams (Engineering, Quality, Design etc)
-Interacting with customers on a regular basis across the development lifecycle
-Ensuring smooth delivery of projects and day to day project management activities.
-Participate in HOD calls to discuss the nature, urgency and root cause of the problems -and appropriately take decisions in collaboration with the HOD
-Should successfully manage the complete development life cycle using Software Best Practices, Analytical and communicate well to successfully deliver high-tech projects/products.
-Liaising with team members, HOD, and management to ensure projects are completed to standard.
-Excellent leadership skills. 1+ years of experience managing an engineering team of at least 5 engineers
-Keeping track of tasks, defects assigned to the team and delegating tasks and achieving daily, weekly, and monthly goals.
Interpersonal skills:
-Good communicator and able to present both Technical and non-Technical information.
-Very effective at disseminating information with a strong belief in transparency.
-Strong team player with capabilities working with globally distributed teams
-Problem solving capabilities with ability to identify root cause, patience and commitment to solve
-Ability to handle escalations and follow-up to resolve issues
-Excellent verbal and written communication, presentation and articulation skills
-Proven management skills with the ability to optimize team performance and development
-Strong interpersonal, negotiation and influencing skills
-Excellent attention to detail skills
What You Need To Apply:
-Self-motivated with the ability to work independently or jointly in a self-directed way.
-Demonstrated successful development of web or mobile-based applications
-Proven analytical and problem-solving capabilities
-Keen attention to detail
-Strong work ethic and desire to build industry-leading products
-Proactive instead of reactive
-Looking for ways to improve self and projects
If you have it all in you, we are happy to have you with us!
Perks:
-We at Codebuddy believe our team is our biggest strength and we believe in paying our team members fair remuneration because we respect everyone's effort. Also, you will have the chance to work with accomplished co-founders with strong business backgrounds and acumen along with a strong network.
-Review in every 9-12 months (Approx 10% to 30% hike based on performance)
-Opportunity to learn new technologies at the company's expense
-On-Time Salary
-Fair Pay Policy
-Easy Leave Structure
-Quarterly Performance Awards
-Festival Gifts
-Annual Picnic
-Monthly Dinner Parties
We will be even happier if you have:
-Ability to discover functional and non-functional requirements of an app, based on various levels of inputs from clients,
-Ability to transform customer ideas to business model and scope understandable by technical experts,
-Having excellent stakeholder management and client-facing skills.
Joining Codebuddy Means:
-Working in a comfortable and stimulating environment that boosts productivity,
-Being involved in challenging projects,
-Taking part and initiating knowledge-sharing initiatives,
-Working with clients from around the world,
-Having the opportunity to bounce your ideas off our experienced team,
-Enjoying flextime and flexplace: adjust your daily schedule to your individual needs!
-We decide together and value equality: there is no strong hierarchy in our teams, and every opinion is more than welcome,
-Processes based on Scrum and Agile methodologies,
-The constant development of your hard and soft skills
-Having a smooth start: your leader and a buddy will support you and mentor you.
What will happen next?
-Fill out the form
-Give us some time to review your application
-Meet us for an interview
-Complete a recruitment task to see how we work
Join our team!
About Company
Our client is a well-funded construction Tech Start-up by a renowned group.
Responsibilities
- Gather intelligence from key business leaders about needs and future growth
- Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
- Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
- Compile and distribute reports on application development and deployment
- Design and execute A/B testing procedures to extract data from test runs
- Evaluate and conclude data related to customer behavior
- Consult with the executive team and the IT department on the newest technology and its implications in the industry
Requirements :
- Bachelor's Degree in Software Development, Computer Engineering, Project Management or a related field
- 3+ years experience in technology development and deployment
Penning down a quick read about the organization and the role for your consumption and I request you to send across couple of sample work of yours which will be the first level screening to decide on the next steps of evaluation.
Expectations from the role –
· Designing and building the website front-end.
· Creating the website architecture.
· Designing and managing the website back-end including database and server integration.
· Generating WordPress themes and plugins.
· Conducting website performance tests.
· Troubleshooting content issues.
· Monitoring the performance of the live website
· Proven work experience as a WordPress Developer.
· Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
· Knowledge of code versioning tools including Git, Mercurial, and SVN.
· Experience working with debugging tools such as Chrome Inspector and Firebug.
· Good understanding of website architecture and aesthetics.
Greeting from Infoexcel Consulting
we are hiring for Automation Test Engineer
Mode of Hire: 6 Months Contract-to-hire
Please find the below JD
Core Skills:
- Strong knowledge in Selenium with Java
- Strong knowledge in Eclipse
- Experience in creation/ maintenance of framework
- Strong knowledge of testing concepts
- Selenium webdriver
- Mobile automation testing
- BDD - Cucumber
- Git Experience
- Familiar with OOP's concepts
Desired Skills:
- API testing
If Interested please do share me updated profile with below details
Full name:
Total experience:
Relevant experience:
Current ctc:
Expected ctc:
Holding offers, if yes please do mention how much offer, location,DOJ:
Official Notice period:
If serving LWD:
Thanks Best Regards
ALEKHYA PULLA | Senior Specialist-Leadership Hiring.
Website: www.infoexcelconsulting.com
About the Company
Our Client one of the leading TMT bar manufacturer and exporter in India. It is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.
Job Description
- MERN Full stack e-commerce developer is responsible for writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Understanding of performance testing and optimization techniques
Requirements
- MERN stack developer should have the ability to translate Wireframes and PSD Designs into functional web apps.
- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- MERN stack developer must have proven experience in front & back-end development
- Work in a cross-functional team to deliver a complete user experience
- Reactjs Nodejs developer must know MongoDB, Express, Node.js, & React.
- Create Unit and Integration tests to ensure the quality of code
- Be responsive to change requests and feature requests
- Write code that is cross-platform and cross-device compatible
- MERN fullstack developer must have the ability to wear many hats and learn new technologies quickly
- For MERN stack developer job, candidate must have good Knowledge of Node Debugging
- Understanding & proficiency in REST APIs.
- MERN stack developer should know Git Repository and Jira.
- Integration of data storage solutions [RDBMS, NoSQL DB]
Regards
Team Merito
Job Description:-
- Must have 8 years of relevant exp in SAP PP, QM Module.
- Must have 4+ years of SAP PP Experience with at least 2 to 3years of Domain exp
- Must have experience of both PP and QM modules
- Should have experience of executing 1-2End to end Implementations (S4 HANA Preferable).
- Expertise in requirements understanding, system design, development, testing methodologies, training, defining support procedures
- Strong knowledge and experience in SAP PP - SOP, Flexible planning, Capacity planning, Variant Configuration, CBP, Discrete, REM, LTP, Engineering & Organization Change Management, Batch Management as well as PP-PI processes.
- Strong knowledge and experience in SAP QM module - Master data, Batch Management, Notifications, Sample Management, Quality Inspection Plans, Quality Certificates, Stability Study, Deadline Monitoring, Vendor Evaluation.
- Experience in Implementation and Support Projects. In-depth knowledge in the below areas:
- Master Data - Bill of materials, Work centres/ Resources, Routings/ Recipe, Production versions, Inspection Plan, Master inspection, Characteristics, Catalogues and Code groups, Inspection Plan, - Material Requirement Planning (MRP)- Configuration and Integration with, Procurement, Sales and Distribution.
- Production Order Execution - Order confirmation, Goods issue, Goods receipt and Back flushing- Quality Management - Quality in Procurement, Quality in Production, In process inspection, Calibration and Quality in Sales
- Should have experience in writing Functional Specification, co-ordination with ABAP team, testing of new functionalities.
- Must have integration knowledge with FI, CO, SD, MM, PM modules.
Good to Have:
- Preferred if hands-on and good experience in SAP S/4 HANA configuration, migration, Fiori applications on latest HANA releases
Familiarity with RESTful APIs to connect Android applications to back-end services.
Strong knowledge of Android UI design principles, patterns, and best practices.
Experience with offline storage, threading, and performance tuning.
Ability to design applications around natural user interfaces, such as “touch”.
Familiarity with the use of additional sensors, such as gyroscopes and accelerometers.
Looking for 1-2+ years’ experience with front/back end web development experience with Magento e commerce experience.
We are looking for an experienced (2+ years’) Web Developer with Magento (PHP) e Commerce experience to join our expanding team to build our product.
The incumbent is required to work on the full development lifecycle, will use their experience of front and back end to build highly responsive websites. He/She will have all the tools needed along with a fantastic working environment, which is driven by a highly motivated and enthusiastic team of developers.
Responsibilities
- Develop on new and existing client projects built using the Magento platform
- Architect and write custom extensions according to best practices
- Build efficient, testable, and reusable code
- Perform a mix of front-end and back-end development on new and existing Magento sites
- Develop new integrations and custom extensions
- Deploy code across development, staging and production environments
- Troubleshoot and resolve bugs found in existing Magento installations
- Integrate Magento with other third-party systems
- Communicate and collaborate with developers on the team
- Develop solutions in given time frames
- Communicate with managers about any issues or concerns.
- Experience creating Modules/Webservices (REST/SOAP)/Themes
Voice)
Position: Web
Consultant
Job brief for Website
Process:
The sole responsibility of the web consultant will be to
reach out to the clients, through a thorough process of calling with web-based software’s. Besides being fluent in English, with a good
accent, they should have marketing tenacity, to illustrate the services and
convince the clients for using those services for their convenience. Candidates,
who have some knowledge in several spheres of services like digital marketing,
software and website development, will get some preferences.
Eligibility criteria:
Excellent communication skill and fluency in the English language.
At least 8month to 3yrs of Exp. required in any outbound sales process(international bpo)
Basic knowledge in computer operation.
Must have experienced in website sales process or must have experienced in any outbound sales process in international bpo
Candidates should be comfortable to work in Nightshift.
Qualification: Min 12th pass
Night Shift: 9:00pm - 6:00 am
Job Location: Ecosuite Business Tower Suite# 301, 3rd Floor Plot No-II, D/22, AAII, Newtown, near to CC2 Kolkata, West Bengal 700136
Benefits:
salary 1st of every month
15 comp off leave
24 CL in a year
1 B Day leave
Alternate Saturday and Sunday fixed off.
Salary: 13k-23 / Month , Negotiable for experienced
HR Arka



