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Inside Sales Lead

The Inside Sales head will lead a team of regional inside sales manages/reps and will be responsible for meeting revenue targets in the regions.

Key responsibilities

• Manage the regional inside sales team and deliverables
• Set and track sales targets for your team aligned to the overall Qualified targets in the region and across the globe
• Set the pace for outbound efforts to ensure faster delivery of qualified leads as well as efficient conversions
• Track quality of conversations, lead quality and other metrics to ensure adherence to standards that will lead to attainment of sales goals every quarter
• Mentor and train the team as required to Improve conversions 
• Work closely with marketing, sales and other teams
• Sign up for and deliver a certain number of qualified opportunities every quarter
• Consistently work towards improving team productivity and efficiency

Mandatory requirements (Please read these carefully before applying)

• Prior experience in leading inside sales teams at least for over 800 days or more
• B2B experience especially in pitching a complex tech product to diverse audiences and managing teams that do so
• Proven capability in delivering qualified sales opportunities and meeting sales targets globally

-Marketers are responsible for planning, creating, and executing marketing campaigns to expand their company’s reach and potential customer pipeline.

- A marketing job description should include the necessary qualifications, responsibilities, and skills required for success in the role.

• Looking to grow your marketing team? As you embark on the hiring process, don’t neglect the importance of providing clear, well-written job descriptions for your team’s open roles.

What you need to have:

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

- Strong Knowledge of Android SDK, Different Versions of Android, And How to Deal with Different Screen Sizes

- Familiarity with RESTful APIs To Connect Android Applications to Back-End Services

- Strong Knowledge of Android UI Design Principles, Patterns, And Best Practices

- Experience With Offline Storage, Threading, And Performance Tuning

- Ability to Design Applications Around Natural User Interfaces, Such As “Touch”

 - Familiarity with The Use of Additional Sensors, Such as Gyroscopes and Accelerometers

 - Knowledge of The Open-Source Android Ecosystem and The Libraries Available for Common Tasks

- Ability to Understand Business Requirements and Translate Them into Technical Requirements

- Familiarity with Cloud Message APIs And Push Notifications

- A Knack for Benchmarking and Optimization

- Understanding of Google’s Android Design Principles and Interface Guidelines

- Proficient Understanding of Code Versioning Tools, Such as Git

- Familiarity with Continuous Integration - Good Knowledge of Kotlin.

- At Least Publish 3-4 Application in the Play Store

 - Knowledge of Cross-Platform And iOS Development Will Be an Advantage.
-  Knowledge of health care and e-commerce domain will be good.

• Assisting developers to write efficient code.
• Tuning and debugging customer installations.
• Maintaining internal development and test databases.
• Working closely with leading experts in Supply Chain management to support various E2open teams.
• Provides on-call support in a 24x7 environment.

The position requires night shift work to support the US time zone.

Required Experience/Skills:

• Bachelor's/Master's/PhD degree in Engineering, Computer Science, Mathematics, or other Science with a consistent academic record (Preferably more than 70%)
• Oracle-certified DBA with 3+ years of DBA experience
• Oracle 12c and 19c experience is a must.
• Experience in Performance Tuning and Query Optimization is a must.
• Expertise and development experience in PL/SQL and SQL
• Experience in Oracle installation, upgrade backup, and recovery methods.
• Experience in Unix/Linux shell scripting.
• Track record of delivering quality work on time and ability to expand own expertise.
• Self-motivated, detail and team-oriented
• Solid verbal and written communication skills
• Enjoys dynamic, result-oriented work culture.
• Excellent problem-solving and troubleshooting skills.
• Experience considered a plus: 
• MySQL and PostgreSQL
• Knowledge of server, storage, and networking technology.
• Supply Chain background

Role Features:

- With over 50 people across Technology, Product, Sales, Operations and other functions, we are ramping up our team to meet our goal of being a go-to destination fintech platform that delivers world-class products for merchants and customers.

- We are looking to add people to our team who are passionate about technology, products, consumer internet, payments & fintech.

- Credit Fair values people who bring intellectual energy to our workplace are able to contribute without constant supervision, are collaborative by nature and able to flourish under pressure. In return, we promise to provide you an environment that promotes meritocracy, values feedback and ideas, learns from its failures, and enjoys each other's company and contributions.

Skills you are expected to have :

- Technical Skills: PHP, Laravel, MySql, Jquery, Javascript, Python, React Native, PWA, Node.js
- Candidate should have experience in developing applications using PHP programming skills.
- Experience in python would be a plus
- Strong in DB knowledge
- Should be good with OOPS Concept
- Should be good in system design, architecture and development using object-oriented programming
- Should be good in writing secure and optimized code
- Experience in Laravel framework. If not then other PHP based frameworks like Codeigniter, Zend, CakePHP, symphony, etc.
- Good understanding/experience on software development methodology such as Agile, TDD, etc.
- Good understanding of source control tools and its use (SVN, Git, etc...)
- Experience in the development of Rest APIs and API testing tools such as postman etc.
- Experience in micro service-based development would be a plus
- Experience in queuing systems such as rabbitMQ, Active MQ etc.
- Experience in AWS cloud solution
- Experience in deployments and devops
- Excellent written and verbal communication skills
- Proactive, self-learner, thorough, organized and energetic
- Able to work across teams as well as independently
- Perform code review of peers
- Good analytical and communication skills
- Good experience in the Fintech domain (Payments/ Banking/ Wallets/ Insurance/ Financial Markets)
Primary Skills: PHP, Laravel, MySQL, Jquery, Javascript
Secondary Skills: Python, Rabbit MQ, AWS, CI/CD, React JS, PWA, Node.js, HTML, Jenkin

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus

Primary Qualifications

• Bachelors degree in Computer Science, similar technical field of study or equivalent practical experience.
• Experience: 6-9 years.
• Software development experience in one or more general purpose programming languages including but not limited to: Java, C/C++, Python, Javascript.
• Good technical communication.
• Experience in working with front end technologies and/or front end frameworks like Angular, ReactJS or Vue.
• Experience as an Angular developer for 2+ years.
• Experience in modern JavaScript, HTML, CSS and/or jQuery for at least 3+ years.
• Familiarity with responsive design, modern CSS techniques, best practices for web and/or mobile accessibility.