Senior HCM Program Manager

HCM Program Manager

Experience- 10-15 years

Locations- Bangalore & Chennai

• Deep functional knowledge (especially in HCM core modules including the above mentioned three modules) having done 4-6 implementations across industries,  
• Understands best practices and can lead solutioning,
• has good understanding of the tech involved,
• Speaks the HR lingo and can build confidence and trust among HR managers/CHRO
• Excellent communicator and leader
• 12-15 years of relevant experience with at least 6 in HCM implementation. Domain experience in HR function can be an advantage if in multinational organizations in any industry, or in evolved IT services companies 

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric

Plobal Apps is a SaaS platform that helps online stores build mobile apps in minutes with zero coding. As one of the largest app builders in the Shopify ecosystem, we power mobile apps for the world's fastest growing brands like Steve Madden, Forever 21, Greats and others. We enable the mobile commerce journey for our customers and help them drive installs, engage customers and scale revenues.

We just closed our Series A funding backed by 2 top tier VC funds and are now looking at aggressively scaling our Sales, Tech and Customer Success teams.

About the team: 

Our App Launch team works with Enterprise customers spread across North America (70%), Europe, Middle East and Rest of the world (30%). This position will be a part of the App launch team which works closely with Sales, Tech and Customer Success and Support. 

What you will do: 

• Work with the Sales team to successfully onboard new customers customers
• As a part of the App Launch team, you will be responsible for the customer Go-Live. This is one of the key metrics for us. 
• For the Go-Live you will need to understand the scope of work, customer design and tech requirements, implementation timelines, business critical requirements and communicate those with the tech and design teams internally
• Also, work with Design, Tech, Sales and Support teams to Ensure clear communication of the deliverables and manage timelines effectively
• Identify risks and develop mitigation plans
• Prepare weekly reports and present it to the wider audience internally
• Track and monitor new feature request and prioritize the timelines with our dev team
• Implement best practices for reporting, monitoring and communicating issues, timelines and progress
• Strategically manage customer escalations & provide timely resolutions 

What we are looking for: 

• 5+ years of proven experience as a Project Manager in a startup or a fast paced organisation
• Highly organised, great prioritization skills, can work independently and has a sound judgement of business critical issues
• Has the ability to lead conversation across teams and across projects 
• Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers
• Has professional certifications like PMP, ITIL, Agile etc.
• Has had experience using project management tools such as MS Project, Visio, Jira, MS Excel etc.
• Can work smoothly across engineering, sales, marketing and support teams in a fast paced environment
• Customer centricity as a philosophy in all interactions

Benefits: 

• Competitive Salary
• Flexible work hours. We value work-life balance
• Opportunity to work with some of the biggest Enterprise customers

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible