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About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Guidewire developer-PAN India

Role : Guidewire developer

Location : Pan India

Years of experience : 3 - 15 years

Roles and Responsibilities :

• Candidate having at least 3+ years of experience as guidewire developer
• Candidate having experience in Policy center(PC) or Claim center(CC)
• Experience in configuration or integration
• Candidate having Specialist certificate of guidewire

Regards

Sundaravalli

Open Position: Facilities Engineers (2 positions)

MAQ Software, a leading global software consultancy, is nearing completion of our first office tower in Noida Sector 145 to support 2,000 engineers. Our new facility is located near Sector 145 Metro station adjoining the proposed 15 acre Microsoft campus. Our 350,000 square feet, 11 story building is designed by the leading architects and technical consultants. Our Platinum Green qualified building takes advantage of the recent advances in energy efficiency and uses 500KW solar plant.

Job Description:

We are seeking a Facilities Engineer to oversee all aspects of building functions and guarantee the safety and functionality of all facilities. Duties include working with contractors, planning maintenance work, maintaining records, and supervising facilities staff. The Facilities Engineer will ensure that our facilities are safe, functional, and efficient while also adhering to the government regulations. The ideal applicant will be well-versed in mechanical, electrical, and plumbing systems and have previous building management expertise.

Key Responsibilities:

• Design and oversee the construction of new facilities, ensuring they are functional, efficient, and safe.

• Manage and supervise facility maintenance staff, contractors, and vendors.

• Identify opportunities to improve energy efficiency and sustainability and implement solutions as appropriate.

• Maintain accurate records of maintenance and repair activities, as well as expenses.

• Develop and implement preventive maintenance programs for all facilities and equipment.

• Inspect buildings’ structures to determine the need for repairs or renovations.

• Maintain equipment and building provisions to meet health and safety requirements.

• Control activities like parking space allocation, waste disposal, building security etc.

• Prepare and implement project budgets and time limits.

• Work with other departments to identify and prioritize facility-related projects and allocate resources accordingly.

• Ensure that all facilities are equipped with necessary safety equipment and that staff are trained to use it.

• Provide technical support and guidance to other departments as needed.

Qualifications & Skills:

• Bachelor's degree in mechanical engineering, electrical engineering, or a related field.

• 8+ years of experience in facilities management or a related field.

• Strong understanding of mechanical, electrical, and plumbing systems.

• Knowledge of HVAC and other building systems.

• Experience in project management, including budgeting and scheduling.

• Ability to read and interpret technical drawings and specifications.

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills.

• Familiarity with local and federal regulations related to facilities management.

• Experience with energy efficiency and sustainability initiatives is a plus.

Experience: 1-10 years

Work timings: To support our high-performance engineering team, we must limit downtime. You will be required to work in shifts to address issues with contractors as expected in new buildings in the new Noida sector.

We prefer candidates staying close to Noida Sector 145 to reduce traffic related issues.

Job location: MAQ Software, A3, Sector 145, Noida 201301

Our requirements for consultants include 

- Impeccable communication skills, sales background in Ed-tech or education. 

- Availability to join immediately or within 30 days of offer release.

- proof of incentive/salary slips and minimum 3 referrals from past organizations.

 - The role requires working from the office in Gurgaon, with a 6-day workweek and 9 hours daily from 10 am to 7 pm, with only Sunday off.

Bachelor’s degree in computer science, computer engineering or similar.

• Previous work experience of 4-6 years as an angularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Excellent project management skills.
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

• Build large scale enterprise applications.
• Responsible for providing deep technical expertise in designing and delivering end to end high performance, scalable & flexible solutions using Java and Open Stack technologies including Mobility/Responsive Web apps, APIs, application & data Integration, scalable databases, DevOps, Cloud Computing.
• He/ She would be also responsible to experiment, explore and demonstrate application of new technologies by means of conducting quick prototypes to solve business problems. Work with the direction from Solution Architect/ Enterprise Architect and co-create solutions with rest of the IT delivery teams