UX Designer

🖥️ Job Title: IT Administrator

📍 Location: Bangalore

🕒 Experience Required: 3–5 Years

💼 Employment Type: Full-time

🏥 About the Company

Connect and Heal is a leading digital healthcare platform delivering comprehensive health solutions through technology. We are driven by innovation, efficiency, and patient-centric care.

🔎 Role Overview

We are looking for a proactive and technically sound IT Administrator to manage and maintain the organization’s IT infrastructure. The ideal candidate will ensure smooth day-to-day IT operations, system security, and high availability of technology resources.

✅ Key Responsibilities

• Manage and maintain IT infrastructure including servers, desktops, laptops, printers, and network devices
• Install, configure, and troubleshoot hardware, software, operating systems, and applications
• Monitor system performance and ensure uptime and reliability
• Handle user access management, email setup, and security permissions
• Manage LAN, WAN, Wi-Fi, VPN, and firewall configurations
• Ensure data security, backup, and disaster recovery processes
• Coordinate with vendors for hardware procurement, AMC, and support services
• Provide L1/L2 technical support to employees
• Maintain IT asset inventory and documentation
• Ensure compliance with IT policies and cybersecurity standards
• Support onboarding and offboarding with system access and asset allocation

🎯 Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• 3–5 years of proven experience as an IT Administrator or System Administrator
• Strong knowledge of Windows OS, Linux basics, and networking concepts
• Hands-on experience with Active Directory, Office 365, and endpoint security
• Knowledge of firewalls, antivirus, data backup, and recovery systems
• Experience with cloud platforms (AWS/Azure – basic level preferred)
• Strong troubleshooting and problem-solving skills
• Excellent communication and coordination skills

⭐ Preferred Skills

• ITIL certification or similar
• Experience in healthcare IT environment (added advantage)
• Exposure to cyber security tools and data privacy practices

💼 Why Join Connect and Heal?

• Work with a fast-growing health-tech organization
• Opportunity to handle enterprise-level IT infrastructure
• Collaborative and innovative work environment
• Career growth and continuous learning opportunities

About the Role

We are looking for a Purchase Manager with experience in interior project procurement and vendor management. The role involves working closely with interior designers, project managers, and vendors to ensure timely sourcing, accurate cost estimation, and smooth execution of material and product procurement across projects.

Key Responsibilities

Estimation & Coordination

• Work closely with interior designers to understand project requirements.
• Assist in preparing BOQs (Bill of Quantities) and cost estimations.
• Provide market rates and vendor inputs during the design stage.

Quotation Management

• Source multiple quotations for materials, furniture, fittings, and finishes.
• Prepare comparative statements (quotation analysis) for management review.

Negotiations & Approvals

• Negotiate prices, delivery timelines, and payment terms with vendors.
• Obtain approvals from management and issue purchase orders.
• Ensure all approvals, contracts, and documentation are properly maintained.

Vendor & Material Management

• Identify and maintain a network of reliable vendors for all interior categories.
• Coordinate with vendors for timely supply as per project schedule.
• Resolve issues related to quality, billing, or delivery delays.

Cost Control & Compliance

• Monitor material usage to minimize wastage.
• Ensure purchases are within approved budgets.
• Comply with company procurement policies and quality standards.

Requirements

• 4–8 years of experience in procurement/vendor management in interiors or construction.
• Strong knowledge of interior materials, BOQs, and cost estimation.
• Ability to collaborate effectively with designers and project managers.
• Excellent negotiation, vendor management, and documentation skills.
• Proficiency in MS Excel and ERP procurement tools.

• Knowledge of Adobe Aftereffects is Mandatory
• Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
• An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
• Ability to fully understand the marketing team's needs and specifications
• Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
• Ensure strict adherence to the style guides, tone, and voice of the company

Technical Experience :

• 2-6 years of Python working experience
• Expertise in at least one popular Python framework /Django/ Flask
• Knowledge of object-relational mapping d
• Familiarity with front-end technologies JavaScript and HTML5

Key Responsibilities :

• Write effective, scalable code
• Develop back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs5 Improve functionality

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.