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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Key Responsibilities
- Design and implement Dremio lakehouse architecture on cloud (AWS/Azure/Snowflake/Databricks ecosystem).
- Define data ingestion, curation, and semantic modeling strategies to support analytics and AI workloads.
- Optimize Dremio reflections, caching, and query performance for diverse data consumption patterns.
- Collaborate with data engineering teams to integrate data sources via APIs, JDBC, Delta/Parquet, and object storage layers (S3/ADLS).
- Establish best practices for data security, lineage, and access control aligned with enterprise governance policies.
- Support self-service analytics by enabling governed data products and semantic layers.
- Develop reusable design patterns, documentation, and standards for Dremio deployment, monitoring, and scaling.
- Work closely with BI and data science teams to ensure fast, reliable, and well-modeled access to enterprise data.
Qualifications
- Bachelor’s or Master’s in Computer Science, Information Systems, or related field.
- 10+ years in data architecture and engineering, with 3+ years in Dremio or modern lakehouse platforms.
- Strong expertise in SQL optimization, data modeling, and performance tuning within Dremio or similar query engines (Presto, Trino, Athena).
- Hands-on experience with cloud storage (S3, ADLS, GCS), Parquet/Delta/Iceberg formats, and distributed query planning.
- Knowledge of data integration tools and pipelines (Airflow, DBT, Kafka, Spark, etc.).
- Familiarity with enterprise data governance, metadata management, and role-based access control (RBAC).
- Excellent problem-solving, documentation, and stakeholder communication skills.
Preferred:
- Experience integrating Dremio with BI tools (Tableau, Power BI, Looker) and data catalogs (Collibra, Alation, Purview).
- Exposure to Snowflake, Databricks, or BigQuery environments.
- Experience in high-tech, manufacturing, or enterprise data modernization programs.
- 5+ years of hands-on ServiceNow development experience.
- 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
- Technical Certifications:
- Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
- Strongly Required: ServiceNow Certified Application Developer (CAD).
- SPM Module Expertise (Hands-On):
- Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
- Proven experience with Application Portfolio Management (APM).
- Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
- Platform Skills:
- Expert proficiency in ServiceNow scripting (both client-side and server-side).
- Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
- Experience building and consuming REST/SOAP web services.
- Analytical Skills:
- Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
- Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.
Preferred Qualifications:
- BS degree in Computer Science or Engineering or equivalent experience
Roles & Responsibilities
Roles and Responsibilities:
- SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
- Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
- Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
- Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
- Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
- Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
- Custom Development & Platform Expertise:
- Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
- Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
- Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
- Integrations:
- Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
- Stakeholder Collaboration & Support:
- Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
- Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
- Reporting and Analytics:
- Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
- Governance and Maintenance:
- Manage application upgrades, patching, and release cycles for the SPM suite.
- Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.
Position:
We are seeking a motivated and detail-oriented Assistant Project Manager with 2 to 4 years of experience to join our team. The candidate will be responsible for overseeing the planning, execution, and delivery of projects within the specified scope, budget, and timeline. This role requires strong leadership abilities, effective communication skills, and a proven track record of successfully managing projects. The candidate will collaborate with cross-functional teams to drive project success, identify and mitigate risks, and ensure stakeholder satisfaction. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to adapt to changing project requirements.
Key Responsibilities:
• Project Planning: Develop comprehensive project plans outlining project scope, objectives, timelines, resources, and budget allocations.
• Team Leadership: Lead and motivate cross-functional teams to achieve project goals, providing guidance, support, and direction as needed.
• Stakeholder Management: Establish and maintain relationships with project stakeholders, keeping them informed of project progress, risks, and changes.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure successful project delivery.
• Resource Allocation: Allocate resources effectively to ensure optimal project performance and resource utilization.
• Budget Management: Monitor project budgets, track expenses, and ensure adherence to financial guidelines.
• Quality Assurance: Implement quality assurance processes to maintain high standards and meet project requirements.
• Communication: Facilitate effective communication among team members, stakeholders, and management, ensuring clarity and transparency throughout the project lifecycle.
• Problem Solving: Address issues and conflicts that arise during project execution promptly and effectively, seeking resolution to minimize disruptions.
• Documentation: Maintain accurate project documentation, including project plans, status reports, meeting minutes, and change requests.
• Continuous Improvement: Identify opportunities for process improvement and implement best practices to enhance project delivery efficiency.
• Closure and Evaluation: Ensure proper project closure, including post-project evaluation, lessons learned documentation, and handover of deliverables to stakeholders.
Required Qualifications:
• Bachelor's degree in business administration, project management, engineering, or a related field.
• 2-4 years of experience in project management, preferably in a relevant industry.
• Strong understanding of project management methodologies, tools, and techniques.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Exceptional leadership and interpersonal skills, with the ability to influence and motivate team members.
• Effective communication skills, both written and verbal, with the ability to convey complex ideas clearly and concisely.
• Proven track record of successfully managing projects within scope, budget, and schedule constraints.
• Proficiency in project management software and tools, such as Microsoft Project, Jira, or Trello.
• PMP or CAPM certification is a plus, but not required
Edvak is committed to delivering customized enterprise solutions that allow businesses to benefit from the use of advanced technologies to meet their organization’s objectives. We firmly believe that Artificial Intelligence can provide great productivity gains to any business. We support our clients by solving their business problems and increasing their operational efficiency by integrating and leveraging AI technological solutions.
Website: https://edvak.com/" target="_blank">https://edvak.com/
Hiring for Angular Developer:
- Delivering a complete front-end application
- Hands-on experience in Angular 4+ version
- Ensuring high performance & adaptability on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
- Deep knowledge of Angular practices and commonly used modules based on extensive work experience
- Creating self-contained, reusable, custom, and testable modules, directives, pipes, and components
- Ensuring a clear dependency chain, regarding the app logic as well as the file system
- Exp on angular material themes and best scss practices
- Extensive Typescript knowledge to create angular applications
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Validating user actions on the client side and providing responsive feedback
- Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed
- Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to implementing custom HTTP interceptor.
- Architecting and automating the build process for production, using task runners or scripts
- Application knowledge of unit testing. TDD knowledge is an added advantage
- Good understanding of Git and related workflows for daily development activities
- Hands-on debugging and troubleshooting skills
- Working knowledge of Agile methodology and scrum
Role: Senior Communication Designer
Experience: 5 - 7 years
Location: Hyderabad
Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.
We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice.
We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers
Responsibilities:
- Designing graphic content, illustrations, and infographics.
- Managing graphic designs from conception to delivery.
- Ensuring brand consistency throughout various marketing projects.
- Liaising between the marketing and design teams to ensure deadlines are met.
- Keeping up-to-date with industry developments.
Duties and Responsibilities:
- Reviewing junior designer drafts to ensure quality.
- Generating fresh concepts.
- Ensuring adherence to the brand guidelines and maintaining consistency throughout all designs from the team.
- Reviewing each and every design for all the practices.
Must have:
- A graphic design qualification or similar
- Portfolio with design projects
- Proven work experience as a graphic designer
- Working experience with image design tools (e.g. Photoshop and Adobe Illustrator)
- A keen eye for visual details
- Aesthetic skills
- Ability to meet deadlines and collaborate with team members
- Communication skills to explain all the concepts
Nice to have:
- Experienced in leading a team
- Closely worked with the marketing team to devise strategies
- Understanding of digital marketing campaigns
- Comfortable with MS Office Suite
Qualification:
- A graphic design qualification or similar
About Mobiquity
Founded in 2011, Mobiquity provides end-to-end omnichannel digital consulting services to leading B2B and B2C brands (HealthCare, Banking, IoT, Big Data, and cutting edge Web & Mobile Applications). With over 750 employees spread across the USA, Europe, and India, 40 different nationalities combined; we create compelling digital experiences to help our clients create the best human-centric products. Our key competencies include Strategy, Design, Product Engineering, Analytics, and Cloud Services. Each day, 50 million users interact with our solutions.
Our teams are inspired by technology but it doesn’t rule them. We love to learn, we are curious by nature and driven to make a mark. Working at Mobiquity means that sometimes you’ll be working outside your comfort zone, and you’ll work with smart people, possibly some that are even smarter than you. We value people that judge their success by the success of the team and the happiness of customers.
We’re also proud to be an Amazon Web Services (AWS) Premier Consulting Partner. What you’ll be doing
- Work across multiple projects (sometimes also at customer side)
- Be a good team player
- Involve fully in hands-on development: using Java as the main programming language, plus Spring, Hibernate and other open source technologies
- Coach less experienced team members
- Know the importance of code quality and can apply properly the methodologies, such as TDD, Agile..
What it takes to excel in this role
- Java 11, JUnit, Spring, Hibernate, JDBC, Restful Services (Jersey or Spring MVC), ActiveMQ• Experience with at least one or two databases, such as MySql, PostgreSQL or Oracle• Experience with Microservices
- Test frameworks for TDD
- Fluent in English
Bonus
- Experience with integration frameworks such as Apache Camel or Mule
- Test frameworks for BDD
- Docker and Kubernetes
- Experience with Software Security
- NoSql Databases, such as Redis or Cassandra
- Experience with AWS
And if you have a passion for technology, then we’re looking for you!
- Identifying, generating, and qualifying leads of Educational Institutes through a mix of cold calls by using social media tools at the general disposal
- Fixing a virtual meeting with these potential prospects, identifying their pain points, presenting
- Companys offerings to them and ultimately onboarding them as our partners.
- Thus, the incumbent will be responsible for the entire sales cycle- Right from lead generation to onboarding the educational institutes.
- Once an institute is onboarded, the incumbent will act as a relationship manager and will ensure a seamless customer experience throughout his association with the company.
- Constantly identifying the potential to upsell to existing clients through giving the BEST post-sales service to the client.
What’s there for you?
- The chance to live a true startup life and do things from scratch thereby gaining an enriching experience.
- Platform to showcase your talent as a city lead and grow into a state head in no time
- Lucrative incentives are paid EVERY MONTH and not at the end of a quarter or a year.
- An opportunity to work directly with FOUNDERS OF the company and thereby be a part of the foundation/core team.
Key Competencies:
- EXCELLENT interpersonal, presentation, and communication skills.
- GO-GETTER ATTITUDE.
- Extremely high passion for sales.
- High resilience- Ability to bounce back instantly even after multiple rejections.
- Potential and Mindset to live a true- startup life.
- Ability to build and maintain Client Relationships.
- Strong Negotiation Skills.
- Ability to prospect and identify potential opportunities.
- Passion for Education and Technology.
Evaluation Buckets:
The candidate would be evaluated on the following criteria:
- MINDSET
- INTENT
- Sales Acumen
- Presentation and Communication Skills
- Stability
- Flexibility
- Past Experience
What you get to do in this role:
Delivering a complete front end application
Creating custom, general use modules and components which extend the elements and modules of core Angular
Ensuring high performance on mobile and desktop
Writing tested, idiomatic, and documented JavaScript, HTML and CSS
Cooperating with the back-end developer in the process of building the RESTful API
Communicating with external web services
Validating user actions on the client side and providing responsive feedback
To be successful in this role, we need someone who has this:
Graduate in computer science, B Tech, with a keen interest in technology and engineering
Looking for experience range of 4-12 years for positions, Developer I, Developer II and Developer III.
Deep knowledge of Angular practices and commonly used modules based on extensive work experience
Proficiency in NodeJS would be highly desirable
Proficiency with JavaScript and HTML5.
Creating self-contained, reusable, and testable modules and components
Ensuring a clear dependency chain, in regard to the app logic as well as the file system
Professional, precise communication skills
Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed




