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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
1.4+ years of software development experience
2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.
3. Hands-on with NATS for event-driven architecture and streaming.
4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.
5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.
6. Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.
7. Focus: Java, Python, Kubernetes, Cloud-native development
- Minimum 1 years of relevant experience, in PySpark (mandatory)
- Hands on experience in development, test, deploy, maintain and improving data integration pipeline in AWS cloud environment is added plus
- Ability to play lead role and independently manage 3-5 member of Pyspark development team
- EMR ,Python and PYspark mandate.
- Knowledge and awareness working with AWS Cloud technologies like Apache Spark, , Glue, Kafka, Kinesis, and Lambda in S3, Redshift, RDS

at Altimetrik
Java Backend
Experience : 5+ years (Immediate Joiner)
Location: Hyderabad(Remote)
- Core Java, SpringBoot, MicroServices
- DB2 or any RDBMS database application development
- Linux OS, shell scripting, Batch Processing
- Troubleshooting Large Scale application
- Experience in automation and unit test framework is a must
- AWS Cloud experience desirable
- Agile Development Experience
- Complete Development Cycle ( Dev, QA, UAT, Staging)
- Good Oral and Written Communication Skills
Primary duties and responsibilities include:
· Candidate should be able to work independently with client and should possess excellent written and verbal communication skills.
· Work closely with experienced integration, frontend, or backend development teams
· Contribute to estimation and scoping of projects
· Work on presales environment for checking feasibilities for customer requirement.
Required Experience
· Bachelor’s degree in Computer Science, or equivalent work experience
· 8 to 10 years of programming experience—preferably with Java 8+, and other tool support
· 5 years of Java # 6 experience
· Should have experience in executing project independently.
· Demonstrated ability of Design Patterns and to write efficient, reusable rest services and libraries
· Experience with agile software development methodologies and software development best practices, pair programming and CI/CD
· Excellent written and verbal communication skills
· Excellent analytical skills for solution building of customer requirements.
· Good knowledge of datastores (RDBMS, Oracle, SQL)
· Must have in depth understanding of the L1, L2, L3 support environment.
· Experience in Java, JavaScript, CSS, HTML, XML and other web technologies
· Strong understanding of network OS and system configurations.
· Familiarization with OSLC and REST APIs
· Ability to successfully lead offshore development teams and work in global delivery model- US, India, Germany
· Knowledge of LDAP
· Experience with Microsoft Office products- Word, Excel, Powerpoint
· Experience with other Requirements Management Tools (Polarion, PTC Integrity) will be a value add
Preferred Experience
· Understanding of high-availability, fault-tolerant, scalable, distributed systems
· Working knowledge of iText 7, OpenFeign, RabbitMQ/JMS, Mockito and jUnit/nUnit, Spring Cloud
Salary is not constriant. Candidate should have interest to new things.
Position description:
We’re looking for a senior full stack developer (MERN) with a proven experience to design and create software. The responsibilities will include coding both on the front and back-end, writing APIs, and React components.
Having an experience of web development using JavaScript, you should be able to create web applications from scratch. The ideal candidate should have experience of working in agile teams.
Primary Responsibilities:
- Participating in the design and creation of scalable software
- Writing clean, functional code on the front- and back-end
- Writing unit tests and fixing bugs or other coding issues
- Develop and manage well-functioning databases and applications
- Write effective APIs and react components
- Perform peer code reviews
Reporting Team
- Reporting Designation: Full Stack Development (KH_PPLS_PE_SPD.Full Stack Development)
- Reporting Department: Software Product Development (KH_PPLS_PE_SPD)
Required Certification/s:
Required work experience
- Industry: IT
- Role: Web Development
- Years of experience: 3 to 6
Key Performance Indicators:
- 3-6 years of industry work experience
- Proven experience as a Full Stack Developer or similar role
- 1+ years of web application development with JavaScript as full stack
- End-to-end full stack experience designing and building scalable applications
- Excellent JavaScript / Typescript skills
- Strong proficiency in React (hooks knowledge is plus)
- Strong proficiency in Nodejs
- Good HTML5 / CSS3 skills with expertise on responsive web design
- Must have development experience in Micro services using NodeJS and TypeScript
- Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis
- Experience with Web sockets and related frameworks (e.g. Socket.IO)
- Experience in using and developing GraphQL APIs
- Knowledge of code versioning tools such as Git, Mercurial or SVN.
- Open minded to take up any challenge, research and provide solutions –
Required Competencies:
- Great attention to detail
- Testing libraries – jest, testing-library is plus
- TDD / BDD experience is plus
- Experience with AWS, K8S is plus
- Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration
Required Skills:
ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL
- 2-4 years of experience, with at least 1-2 years of experience in testing Web Applications/Services, UI testing.
- Good exposure to Non-functional tests strategies like Load, Perf and Chaos.
- Good understanding of testing principles: UI and Usability testing, Stress testing, Functional/Regression testing, Code coverage, TDD/BDD, UAT.
- Experience in deploying solutions into AWS is a major plus.
- Good team player, having effective and professional oral and written communication skills.




