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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
We are looking for a senior, hands-on international sales professional with strong US market exposure to drive outbound sales, generate pipeline, close deals, and establish a high-performing sales team in India.
This is a hunter role requiring strong IC ownership initially, with responsibility to build and scale the US-focused sales function from India.
Key Responsibilities
Individual Contributor (Core Responsibility)
- Execute outbound prospecting (cold calls, emails, LinkedIn outreach) for US market
- Drive IT services / SaaS / solution sales conversations with US customers
- Own the full sales cycle: lead generation → qualification → proposal → negotiation → closure
- Consistently add new logos across mid-market and enterprise customers
- Maintain accurate CRM, pipeline forecasting, and reporting
US Market & Stakeholder Engagement
- Actively engage with US Directors, clients, and partners during US business hours
- Understand client pain points and position technology solutions effectively
- Represent the company in sales calls, demos, and negotiations
Sales Strategy & Process Setup
- Define outbound sales playbooks, ICPs, messaging, and outreach strategy
- Set up sales processes, tools, metrics, and reporting frameworks
- Work closely with leadership to align revenue targets and growth plans
Team Setup & Leadership
- Build and mentor a US-focused sales team in India
- Hire, onboard, and train SDRs / sales executives
- Transition gradually from pure IC to player-coach model
Required Skills & Experience
Must-Have
- 8+ years of experience in international IT / SaaS / solution sales
- Proven exposure to US market sales (direct client interaction mandatory)
- Strong experience in outbound sales and lead generation
- Demonstrated success in new logo acquisition
- Comfortable working in night shift (6 PM–3 AM IST)
- Excellent communication, negotiation, and closing skills
- Experience working as an Individual Contributor
Good to Have
- Experience setting up or scaling inside sales teams in India
- Exposure to B2B enterprise or mid-market sales
- Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.)
- Background in IT services, digital transformation, cloud, AI, or SaaS solutions

at Altimetrik
Java with cloud
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Core Java, SpringBoot, MicroServices |
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- DB2 or any RDBMS database application development |
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- Linux OS, shell scripting, Batch Processing |
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- Troubleshooting Large Scale application |
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- Experience in automation and unit test framework is a must |
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- AWS Cloud experience desirable |
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- Agile Development Experience |
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- Complete Development Cycle ( Dev, QA, UAT, Staging) |
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- Good Oral and Written Communication Skills |
Interfaces with other processes and/or business functions to ensure they can leverage the
benefits provided by the AWS Platform process
Responsible for managing the configuration of all IaaS assets across the platforms
Hands-on python experience
Manages the entire AWS platform(Python, Flask, RESTAPI, serverless framework) and
recommend those that best meet the organization's requirements
Has a good understanding of the various AWS services, particularly: S3, Athena, Python code,
Glue, Lambda, Cloud Formation, and other AWS serverless resources.
AWS Certification is Plus
Knowledge of best practices for IT operations in an always-on, always-available service model
Responsible for the execution of the process controls, ensuring that staff comply with process
and data standards
Qualifications
Bachelor’s degree in Computer Science, Business Information Systems or relevant experience and
accomplishments
3 to 6 years of experience in the IT field
AWS Python developer
AWS, Serverless/Lambda, Middleware.
Strong AWS skills including Data Pipeline, S3, RDS, Redshift with familiarity with other components
like - Lambda, Glue, Step functions, CloudWatch
Must have created REST API with AWS Lambda.
Python relevant exp 3 years
Good to have Experience working on projects and problem solving with large scale multivendor
teams.
Good to have knowledge on Agile Development
Good knowledge on SDLC.
Hands on AWS Databases, (RDS, etc)
Good to have Unit testing exp.
Good to have CICD working knowledge.
Decent communication, as there will be client interaction and documentation.
Education (degree): Bachelor’s degree in Computer Science, Business Information Systems or relevant
experience and accomplishments
Years of Experience: 3-6 years
Technical Skills
Linux/Unix system administration
Continuous Integration/Continuous Delivery tools like Jenkins
Cloud provisioning and management – Azure, AWS, GCP
Ansible, Chef, or Puppet
Python, PowerShell & BASH
Job Details
JOB TITLE/JOB CODE: AWS Python Develop[er, III-Sr. Analyst
RC: TBD
PREFERRED LOCATION: HYDERABAD, IND
POSITION REPORTS TO: Manager USI T&I Cloud Managed Platform
CAREER LEVEL: 3
Work Location:
Hyderabad
Responsibilities
- Deliver end to end quality and automation independently using agile methodologies
- Translate deep insight of architecture, product, specifications into a robust test plan covering all aspects of testing including functional, reliancy, performance, load, scalability and security.
- Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
- Develop robust test automation that is reliable and maintainable and provides accurate assessment of product quality
- Integrate test automation scripts into build system for repeatable execution
- Collaborate with other engineering and customer success functions to simulate customer data and usage patterns to execute test runs, identify and fix customer issues and make sure that customers get highly reliable, reliant and optimized Dremio experience
- Analyze and debug customer issues in customer environments.
- Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation
Basic Requirements
- B.Tech/M.Tech/Equivalent in Computer Science or a related technical field
- 8+ years of QA/automation engineering experience on large scale distributed systems
- Deep understanding in Authentication, Single Sign-on and Identity Management systems like AWS IAM, Azure AD, Ping, Okta and Auth0
- Hands on experience in testing Role based Access Control Authorization Model in Cloud and Database Systems
- Proficiency in any of Java/C++/Python/Go and automation frameworks
- Hands on experience in integration of automation using CI/CD tools like Jenkins
- Experience in planning and executing QA/Automation tasks to completion and taking ownership of quality during a set of sprints.
- Experience in designing, implementing, executing and analyzing automated tests for complex, production system software.
- Experience in analyzing deep product issues and following issue resolution
- Hands on experience of working projects on AWS, Azure and Google Cloud Platform
- Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
- Hands on experience with various Backend/UI automation frameworks and tools
- Ability to create reusable components to automate repeatable, manual activities
- Ability to write technical reports and summary and present to leadership team
- Passion for learning and delivering using latest technologies
- Excellent communication skills and affinity for collaboration and teamwork
- Passion and ability to work in a fast paced and agile development environment.
Preferred Qualification
- Hands on experience of multi-threaded and asynchronous programming models
- Hands on experience in Data Lake and Catalog systems
TM1 Lead Engineer
Job Description:
The Lead Engineer should have good communication skills and is able to work with colleagues in Change delivery and Finance Users.
The Lead Engineer should have a very good understanding of Financial Statements.
As the Lead Engineer you might be working across different projects simultaneously 9+ Years TM1 Development experience Expertise in developing end to end solutions from ground up in TM1 Ability to design secure, scalable, configurable and modular solutions Expertise in applying optimisations both for performance and configuration Highly proficient in all aspects of TM1 development and Infrastructure
|| Expert in IBM Planning Analytics 2.0 Expert in development on PAW and PAX Highly proficient in developing TM1 Rest API based solutions Strong knowledge of MDX, SQL, Excel, Visual Basic, relational databases Must have good verbal communication skills
– Ability to work across geographies
A self-motivated, confident team player who leads by example and provides guidance to others DevOps and Agile engineering practitioner, test driven development Excellent communication skills & team player
| • Experience of over 5+ years with solid understanding of object-oriented design • Proficient in Java, J2EE and related technologies. • Experienced in using Spring Boot, messaging systems. • Good understanding of relational database performance concepts and usage of ORM frameworks such as Hibernate • Expert understanding of the object-oriented design and programming concepts • Strong Knowledge on Data Structures, Algorithms and Collections. • Solid experience building applications on top of RESTful APIs. • Knowledge/experience with Spring MVC • Stroing knowledge in developing and executing automated unit, functional and integration tests • Good communication and analytical skills. • Strong trouble shooting skills. |
JavaScript, jQuery, Angular or node, HTML, CSS, API consumption, DB knowledge, building responsive web apps.
Experience: 4 to 8yrs
Location: Hyderabad
- The UI developer will produce robust front end for advanced financial banking and trading applications connecting with server side using micro services
- 3+ years of relevant experience in front end development using React.JS.
- Strong knowledge of Web development technologies, including HTML5, CSS3 etc
- Should have a knowledge of java script libraries like ag-grid, datagrid, chart js, D3 js etc
- Strong experience in developing UI applications showing large amount of data in grid format.
- Must have good experience of testing frameworks like mocha/chai, jasmine etc. for React JS.
- Excellent knowledge of Java and spring, with experience of use in a professional environment
Full Stack developer must have knowledge in all stages of software development.
You’ll be working alongside other engineers and developers, collaborating on the
various layers of the infrastructure for our Restaurant Management Platform.
About DeMeNew
DeMeNew Tech Pvt Ltd is a food-tech startup based out of Hyderabad. Founded by 4 long-term Microsoft employees, we have our operations in Hyderabad, Vishakhapatnam and Tirupati with over 100 restaurants on the platform. We are a startup but we have the best partners to work with us already. Our platform is trying to empower restaurant owners by providing them with valuable insights in their operations such as restaurant analytics, increasing the average order size by upselling and cross-selling, managing the inventory and customer engagement. Nitin Sharma, our CEO has over 20 years of industry experience. Prior to DeMeNew, he was a Director at Microsoft. Our advisors include industry veterans like Amit Sircar who is currently the Vice President, Business Productivity Enterprise Services at Microsoft. Amit has spent over 20 years in several
leadership roles with some of the world's most reputed organizations like HP, Wipro Infotech and IBM.
https://www.linkedin.com/company/demenew/" target="_blank">https://www.linkedin.com/company/demenew/
Skills:
Mandatory experience on Angular 2+
Hands-on experience on MEAN stack
Proficient with OOPS and design patterns
Frontend using Angular 2+/ReactJS/VueJS
Backend using NodeJS (ExpressJS/SailsJS)/Python/Java
Good understanding of NoSQL & SQL databases
HTML, CSS(Knowledge of web semantics, CSS Pre-processors preferable)
Should be able to translate design to HTML, CSS Git
Good to have:
Mobile app experience using react-native, flutter, etc
AWS/Azure/GCP
At least one application in production
Responsibilities:
Developing front end application architecture.
Designing user interactions on applications.
Creating servers and databases for functionality.
Ensuring cross-platform optimization for mobile phones.
Ensuring responsiveness of applications.
Working alongside graphic designers for web design features.
Seeing through a project from conception to finished product.
Designing and developing APIs.
Meeting both technical and consumer needs.
Experience - 5+ Years




