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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
What You’ll Do:
We’re looking for a Full Stack Software Engineer to join us early, own critical systems, and help shape both the product and the engineering culture from day one.
Responsibilities will include but are not limited to:
- Own end-to-end product development, from user experience to backend integration
- Build and scale a modern SPA using React, TypeScript, Vite, and Tailwind Design intuitive, high-trust UIs for finance workflows (payments, approvals, dashboards)
- Collaborate closely with backend systems written in Go via well-designed APIs
- Translate product requirements into clean, maintainable components and state models
- Optimize frontend performance, bundle size, and load times for complex dashboards
- Work directly with founders and design partners to iterate rapidly on product direction
- Establish frontend best practices around architecture, testing, and developer experience
- Contribute across the stack when needed, including API design and data modeling discussions.
What You’ll Need:
- Strong experience with Go in production systems
- Solid backend fundamentals: APIs, distributed systems, concurrency, and data modeling
- Hands-on experience with AWS, including deploying and operating production services
- Deep familiarity with Postgres, including schema design, indexing, and performance considerations
- Comfort working in early-stage environments with ambiguity, ownership, and rapid iteration
- Product mindset — you care about why you’re building something, not just how
- Strong problem-solving skills and the ability to make pragmatic tradeoffs
Set Yourself Apart With:
- Experience with Tailwind or other utility-first CSS frameworks
- Familiarity with design systems and component libraries
- Experience building fintech or enterprise SaaS UIs
- Exposure to AI-powered UX (LLM-driven workflows, assistants, or automation)
- Prior experience as an early engineer or founder
- product engineering culture from the ground up.
Job Description:
We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications.
Key Responsibilities
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work with outside data sources and API's
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Requirements
- B.Tech Computer Science, Engineering or a related subject
- 4+ years of software development experience
- Have published at least one original Android app
- Experience with Android SDK
- Should have minimum 1 year of experience in React Native
- Experience working with remote data via REST and JSON
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
Must have very good experience in Java development.
Must have a very good understanding of data structure & algorithms.
Must be very good at coding & problem solving skills.
Must be very good in multithreading, Collections, OOPS concepts.
Good to have experience in Java 8.
Job role : Java full stack developer
Experience : 3-7yrs
Location : Chennai
Must have
6+ total years of experience
Primarily frontend - 65% (4+ years of very strong relevant experience with Java script and ReactJS) - mandate
Backend - 35% (2.5+ years of very strong relevant experience with Java, Spring Boot
Database - very very mandate (Relational Database - MySQL, PostgreSQL, MongoDB).
Mainly looking for a candidate who has a very strong hands on, great exposure to the above mentioned skills.
Chennai(Daily to be reported to office)
Requirements
Strong expertise in front-end technologies such as HTML, CSS, JavaScript, and modern frameworks like
ReactJS
Solid understanding of server-side languages and frameworks such as Java/Spring Boot.
Experience with relational and non-relational databases (e.g., MySQL, PostgreSQL, MongoDB) and data
modeling principles.
Excellent problem-solving skills, attention to detail, and ability to thrive in a fast-paced, collaborative
environment.
Effective communication skills and ability to articulate technical concepts to both technical and non-
technical stakeholders
- Experience in design and architecture.
- Sales cloud and service cloud expertise.
- Multi brand, and associated security model is a key problem statement.
- Channel integration using LWC is also a big topic of design discussions
- Telco knowledge,TMF
We have urgent requirement for Collibra Expert in Persistem System Ltd
Job Description:
Expert in Collibra for implementation of Governance workflow, data cataloguing, data lineage, integrations, data assets etc.
Well versed with Message events
Understand Data modelling and have good knowledge in other areas of data governance.
Setting up Collibra on cloud (preferred) and on onprem
Must have understanding on defining data policy and standard
Collibra certified
Strong Knowledge on Databases
Knowledge of Insurance/Claims domain would be good to have
SOCIAL MEDIA MANAGER
Tesseract Esports is looking for an experienced, creative and passionate Social Media Manager to join our team. As a Social Media Manager you will be responsible for managing all our social media accounts including those of our owned/co-owned/shared/white-label projects and IPs. You will be responsible for developing and implementing social media strategies in order to increase online presence and improve our marketing efforts for our brand and projects.
You will be working closely with the operations and creative teams and other client staff for successful implementation of social media plans and campaigns.
About Tesseract Esports
Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.
We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.
Requirements/Skills
- Passionate about gaming and Esports.
- Excellent interpersonal, presentation, verbal and written communication skills.
- Excellent knowledge of Facebook, Twitter, Instagram, YouTube, LinkedIn and other major social media platforms and best practices.
- Excellent copywriting skills.
- Proficient computer skills, Microsoft Office Suite & Google Suite.
- General Knowledge of Search Engine Optimization (SEO), internet ranking for web content, keyword research, google analytics and web traffic metrics.
- Ability to plan and execute long-term and short-term social media campaigns
- Working knowledge of multi-social posting platforms such as Hubspot and Agora Pulse.
- Good understanding of social media KPIs and social media marketing strategy.
- Good time management, multi-tasking, problem solving and analytical skills.
- Ability to work in a highly collaborative and fast paced work environment.
You will be responsible for (not limited to)
- Manage, administer and grow all existing and new company social networks including Facebook, Twitter, Instagram, YouTube, LinkedIn etc.
- Create and execute social media plans and campaigns for different projects by collaborating with the content team and client staff.
- Develop and implement social media plans, competitions, strategies and campaigns to build brand/company/project awareness and drive engagement.
- Incorporate optimization strategies, analyze data and research best ways to increase traffic.
- Track, tabulate and report social media metrics consistently
- Oversee day to day management of campaigns, review success of campaigns and develop ways to improve.
- Research new media platforms, trends and industry opportunities in gaming and Esports.
- Provide feedback from social media trends and research to different teams.
- Manage and facilitate social media communities by responding to social media posts and developing discussions.
- Monitor SEO and user engagement and suggest content optimization
- Communicate with followers and respond to queries in a timely manner.
Your Experience
1-3 years experience in related field (Social Media Manager, Community Manager, Social Media Specialist, Marketing, PR, Communications, Gaming, Esports etc.)
What we will be excited to see in you
- Strong understanding of local and global gaming and esports ecosystems
- Social Management/Community building experience in gaming and esports field.
- Experience in setting up and optimizing google ad word campaigns
- Self-Learning
Technical Project Manager
Exp : 10 to 15 Years
Responsibilities
- Participate in meetings with US client teams to understand business requirements and project milestones. Provide technical suggestions and strategy in project planning.
- Prepare Project Plan and track the project progress of deliverables and Milestones. Report the status to higher management regularly.
- Monitor Budget and Timeline at regular Intervals and plan proactive steps to control them.
- Identifies opportunities for improving business prospects with the client.
- Help team in resolving technical and functional aspects across project life cycle.
- Planning and execution of training, mentoring, and coaching team members.
- Hold regular project reviews with internal & client stakeholders.
- Prepare organized and informative presentations whenever required.
- Resolve and/or escalate issues as and when it is imperative.
Required Skill
- At least 2 years’ experience in managing large technology engineering team or L2/L3 Technology Support team with an overall experience of at least 10 years in IT industry.
- Experience in BI Tools like MicroStrategy, OBIEE, Tableau or ETL Tools like Informatica, Talend, DataStage, and SSIS.
- Experience in Datawarehouse and BI Reporting projects as developer or Lead or Architect
- Experience in generating reports on SLAs, KPIs, metrics and reporting to senior leadership.
- Experience in attracting and hiring excellent talent Ability to mentor, and bring best out of the team. Flexible with working hours based on the service requirement.
- Demonstrate organizational and leadership skills
- Excellent communication (written and spoken) skills
- Experience or knowledge in tools such as JIRA, Confluence, ServiceNow, Splunk, Other monitoring tools etc . Exp on ETL,DWH concepts, L2/L3 Exp
Summary
Our Kafka developer has a combination of technical skills, communication skills and business knowledge. The developer should be able to work on multiple medium to large projects. The successful candidate will have excellent technical skills of Apache/Confluent Kafka, Enterprise Data WareHouse preferable GCP BigQuery or any equivalent Cloud EDW and also will be able to take oral and written business requirements and develop efficient code to meet set deliverables.
Must Have Skills
- Participate in the development, enhancement and maintenance of data applications both as an individual contributor and as a lead.
- Leading in the identification, isolation, resolution and communication of problems within the production environment.
- Leading developer and applying technical skills Apache/Confluent Kafka (Preferred) AWS Kinesis (Optional), Cloud Enterprise Data Warehouse Google BigQuery (Preferred) or AWS RedShift or SnowFlakes (Optional)
- Design recommending best approach suited for data movement from different sources to Cloud EDW using Apache/Confluent Kafka
- Performs independent functional and technical analysis for major projects supporting several corporate initiatives.
- Communicate and Work with IT partners and user community with various levels from Sr Management to detailed developer to business SME for project definition .
- Works on multiple platforms and multiple projects concurrently.
- Performs code and unit testing for complex scope modules, and projects
- Provide expertise and hands on experience working on Kafka connect using schema registry in a very high volume environment (~900 Million messages)
- Provide expertise in Kafka brokers, zookeepers, KSQL, KStream and Kafka Control center.
- Provide expertise and hands on experience working on AvroConverters, JsonConverters, and StringConverters.
- Provide expertise and hands on experience working on Kafka connectors such as MQ connectors, Elastic Search connectors, JDBC connectors, File stream connector, JMS source connectors, Tasks, Workers, converters, Transforms.
- Provide expertise and hands on experience on custom connectors using the Kafka core concepts and API.
- Working knowledge on Kafka Rest proxy.
- Ensure optimum performance, high availability and stability of solutions.
- Create topics, setup redundancy cluster, deploy monitoring tools, alerts and has good knowledge of best practices.
- Create stubs for producers, consumers and consumer groups for helping onboard applications from different languages/platforms. Leverage Hadoop ecosystem knowledge to design, and develop capabilities to deliver our solutions using Spark, Scala, Python, Hive, Kafka and other things in the Hadoop ecosystem.
- Use automation tools like provisioning using Jenkins, Udeploy or relevant technologies
- Ability to perform data related benchmarking, performance analysis and tuning.
- Strong skills in In-memory applications, Database Design, Data Integration.






