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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Strong Performance Marketing / D2C / E-commerce Marketing Profiles.
Mandatory (Experience 1): Must have 3+ years of hands-on experience in planning, executing, and scaling paid performance marketing campaigns for D2C or E-commerce brands across platforms like Google Ads and Meta (Facebook & Instagram)
Mandatory (Experience 2): Proven experience in end-to-end campaign management, including campaign setup, budget allocation, bid strategy, audience targeting, optimization, and scaling for revenue growth
Mandatory (Experience 3): Strong understanding of key performance metrics such as CAC, ROAS, CTR, CPC, and conversion rate (CVR), with demonstrated ability to optimize campaigns for efficiency and ROI
Mandatory (Experience 4): Hands-on expertise in tools and tracking systems including Google Analytics, Google Tag Manager, Meta Pixel, and UTM tracking for performance measurement and attribution
Mandatory (Experience 5): Experience in running multi-channel campaigns across Google (Search, Display, YouTube) and Meta platforms, with strong knowledge of re marketing, dynamic ads, and funnel optimization strategies
Mandatory (Experience 6): Strong analytical skills with experience in A/B testing, audience segmentation, and deriving actionable insights from campaign data using Excel/Google Sheets or dashboards
Mandatory (Experience 7): Experience in managing budgets, forecasting performance, and driving monthly revenue/sales targets with end-to-end ownership of campaign outcomes
Mandatory (Domain): Must have experience working with D2C / E-commerce / Consumer brands (preferably in high-growth categories like FMCG, Health & Wellness, or Lifestyle)
About the job
Job Description
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service.
Identifying and pursuing new business opportunities within the SME sector to grow the insurance company & client base and revenue.
Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.
Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.
Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company
Working with internal teams and customer service, to facilitate seamless service
delivery to SME clients.
Skills And Qualifications
Excellent communication, interpersonal, and negotiation skills.
Proven track record of achieving sales targets and identifying new business opportunities.
Understanding of various insurance products and policies relevant to SMEs.
Providing customer service and building long-term relationships.
Well Experienced & Familiarity with the unique needs and challenges of SME businesses.
Bachelor’s Degree.
Job Description
Supercharge Your Career as a Senior QA Automation Engineer at Technoidentity!
Are you ready to solve people’s challenges that fuel business growth? At, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech domain for over 15 years — and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!
What’s in it for You?
We are looking for a Senior QA Automation Engineer with strong expertise in Web and Mobile automation, capable of owning end-to-end quality engineering across UI, API, and backend layers. The ideal candidate should be proficient in JavaScript-based automation frameworks, Appium, and Playwright, with a strong focus on E2E testing, scalability, and modern AI-driven QA practices.
What Makes You the Perfect Fit?
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- 6–8 years of experience in QA Automation (Web & Mobile)
Core Technical Skills
- Strong programming experience in JavaScript (ES6+)
- Hands-on expertise in:
- Playwright (Web + API Automation)
- Appium (Mobile Automation – iOS & Android)
- Experience in API Testing (REST APIs using Postman / Playwright / custom frameworks)
- Strong knowledge of Database Testing (SQL queries, data validation)
- Working knowledge of Kotlin for mobile debugging/understanding
Automation & Testing Expertise
- Strong experience in End-to-End (E2E) Testing across Web, Mobile, API, and DB layers
- Solid understanding of:
- SDLC & STLC
- Test Planning & Test Design
- Automation Framework Design & Development
- Defect Lifecycle Management
- Experience in:
- Functional, Regression, and Integration Testing
- Cross-browser and cross-platform testing
Web & Mobile Testing
Web Automation
- Cross-browser testing using Playwright
- Responsive UI validation
Mobile Automation
- Native & Hybrid apps (iOS & Android)
- Experience with real devices, emulators, and simulators
Tools & Technologies
- Version Control: Git
- Test Management & Defect Tracking: JIRA, Zoho
- CI/CD Tools: Jenkins / GitHub Actions / Azure DevOps
- Cloud Testing Platforms (Good to have): Sauce Labs / BrowserStack
AI & Modern QA Practices
- Exposure to AI-driven testing tools (self-healing automation, test generation, optimization)
- Understanding of modern test automation trends and intelligent QA practices
Other Skills
- Strong analytical and problem-solving abilities
- Excellent communication and collaboration skills
- Quick Learning & Development mindset
- Ability to work in Agile/Scrum environments
- Mentoring and leadership capabilities
Immediate hiring, for .NET Developer
Position: .NET Developer
Experience: 3 - 5 Years
Location: Hyderabad (WFO)
Job Description:
NET Developer
We are seeking a Senior .NET Developer responsible for building .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API and WCF.The ideal candidate will be a Full Stack Developer with a focus on front-end & back-end. Candidates’ primary responsibility will be to design and develop the applications and coordinate with the rest of the team working on different infrastructure layers. A commitment to collaborative problem solving, sophisticated design and quality product is essential.
Responsibilities:
· Translate application storyboards and use cases into functional applications.
· Design, build and maintain efficient, reusable and reliable code.
· Ensure the best possible performance, quality and responsiveness of application
· Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
· Help maintain code quality, organization and automatization.
· Technical analysis, design and estimation
· Create and update the design and functional documents
· Product development and maintenance and project development
· Unit- test code to ensure quality.
Required Candidate Profile Skills:
· Relevant .NET experience of 3- 6 years.
· Strong knowledge of .NET MVC web framework, Web API and WCF services.
· Agile – Scrum knowledge
· Proficient in C# with a good knowledge of its ecosystem.
· Knowledge of JavaScript, jQuery.
· Strong hands-on AngularJS / Angular 6 + will be added advantage
· Strong understanding of OOP’s.
· Skill for writing reusable libraries.
· Familiar with various design and architectural patterns.
· Strong knowledge of Microsoft SQL Server.
· Experience on popular web application frameworks
· Understanding of fundamental design principles for building a scalable application
· Experience creating database schemas that represent and support business processes.
· Proficient understanding of code versioning tools such as Git.
· Work independently or with the team to ensure deliverables.
· Work experience in Travel technologies will add value.
Data Governance Architect
About Kanerika
Who we are:
Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.
Awards and Recognitions
Kanerika has won several awards over the years, including:
CMMI Level 3 Appraised in 2024.
Best Place to Work 2022 & 2023 by Great Place to Work®.
Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.
NASSCOM Emerge 50 Award in 2014.
Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.
Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.
Featured as Top Data Analytics Services Provider by GoodFirms.
Working for us
Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.
Locations
We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).
What You Will Do:
As a Data Governance Architect at Kanerika, you will play a pivotal role in shaping and executing the enterprise data governance strategy. Your responsibilities include:
1. Strategy, Framework, and Governance Operating Model
- Develop and maintain enterprise-wide data governance strategies, standards, and policies.
- Align governance practices with business goals like regulatory compliance and analytics readiness.
- Define roles and responsibilities within the governance operating model.
- Drive governance maturity assessments and lead change management initiatives.
2. Stakeholder Alignment & Organizational Enablement
- Collaborate across IT, legal, business, and compliance teams to align governance priorities.
- Define stewardship models and create enablement, training, and communication programs.
- Conduct onboarding sessions and workshops to promote governance awareness.
3. Architecture Design for Data Governance Platforms
- Design scalable and modular data governance architecture.
- Evaluate tools like Microsoft Purview, Collibra, Alation, BigID, Informatica.
- Ensure integration with metadata, privacy, quality, and policy systems.
4. Microsoft Purview Solution Architecture
- Lead end-to-end implementation and management of Microsoft Purview.
- Configure RBAC, collections, metadata scanning, business glossary, and classification rules.
- Implement sensitivity labels, insider risk controls, retention, data map, and audit dashboards.
5. Metadata, Lineage & Glossary Management
- Architect metadata repositories and ingestion workflows.
- Ensure end-to-end lineage (ADF → Synapse → Power BI).
- Define governance over business glossary and approval workflows.
6. Data Classification, Access & Policy Management
- Define and enforce rules for data classification, access, retention, and sharing.
- Align with GDPR, HIPAA, CCPA, SOX regulations.
- Use Microsoft Purview and MIP for policy enforcement automation.
7. Data Quality Governance
- Define KPIs, validation rules, and remediation workflows for enterprise data quality.
- Design scalable quality frameworks integrated into data pipelines.
8. Compliance, Risk, and Audit Oversight
- Identify risks and define standards for compliance reporting and audits.
- Configure usage analytics, alerts, and dashboards for policy enforcement.
9. Automation & Integration
- Automate governance processes using PowerShell, Azure Functions, Logic Apps, REST APIs.
- Integrate governance tools with Azure Monitor, Synapse Link, Power BI, and third-party platforms.
Required Qualifications:
- 15+ years in data governance and management.
- Expertise in Microsoft Purview, Informatica, and related platforms.
- Experience leading end-to-end governance initiatives.
- Strong understanding of metadata, lineage, policy management, and compliance regulations.
- Hands-on skills in Azure Data Factory, REST APIs, PowerShell, and governance architecture.
- Familiar with Agile methodologies and stakeholder communication.
About Company
Helical Insight an open source Business Intelligence tool from Helical IT Solutions Pvt. Ltd, based out of Hyderabad, is looking for a product engineer having strong knowledge on Java. Helical Insight has more than 50+ clients from various sectors. It has been awarded the most promising company in the Business Intelligence space. We are looking for rockstar developers to join our product team.
Job Brief
We are looking for some good candidates with the below-mentioned skill set. We are open to really good candidates with a knack to learn & with the right attitude, even if they don't fulfill the entire criterion mentioned below.
Skill set and Qualification required
Mandatory Experience/knowledge with
- Java , J2EE, Junit
- Servlets , JSP
- SQL
- Spring Framework, Hibernate
- Data Structure, Design Patterns, Multi-threading
- JSON
- Apache Tomcat Web Server
- Problem Solving and Algorithms.
Nice to have
- Knowledge in Business Intelligence and Data Warehousing Knowledge, Database knowledge, Machine Learning.
Work Experience: 2-4 Years
Education: BE/ BTech/ MTech/ MS in Computer Science, or equivalent preferred.
Indium Software is a niche technology solutions company with deep expertise in Digital , QA and Gaming. Indium helps customers in their Digital Transformation journey through a gamut of solutions that enhance business value.
With over 1000+ associates globally, Indium operates through offices in the US, UK and India
Visit http://www.indiumsoftware.com">www.indiumsoftware.com to know more.
Job Title: Analytics Data Engineer
What will you do:
The Data Engineer must be an expert in SQL development further providing support to the Data and Analytics in database design, data flow and analysis activities. The position of the Data Engineer also plays a key role in the development and deployment of innovative big data platforms for advanced analytics and data processing. The Data Engineer defines and builds the data pipelines that will enable faster, better, data-informed decision-making within the business.
We ask:
Extensive Experience with SQL and strong ability to process and analyse complex data
The candidate should also have an ability to design, build, and maintain the business’s ETL pipeline and data warehouse The candidate will also demonstrate expertise in data modelling and query performance tuning on SQL Server
Proficiency with analytics experience, especially funnel analysis, and have worked on analytical tools like Mixpanel, Amplitude, Thoughtspot, Google Analytics, and similar tools.
Should work on tools and frameworks required for building efficient and scalable data pipelines
Excellent at communicating and articulating ideas and an ability to influence others as well as drive towards a better solution continuously.
Experience working in python, Hive queries, spark, pysaprk, sparkSQL, presto
- Relate Metrics to product
- Programmatic Thinking
- Edge cases
- Good Communication
- Product functionality understanding
Perks & Benefits:
A dynamic, creative & intelligent team they will make you love being at work.
Autonomous and hands-on role to make an impact you will be joining at an exciting time of growth!
Flexible work hours and Attractive pay package and perks
An inclusive work environment that lets you work in the way that works best for you!
• Bachelor's Degree in Computer Science or related field.
• 2+ years in full-stack engineering roles.
• 2+ years of strong coding skills in at least one programming language that we use.
Desired Skills:
• Excellent written and verbal communication skills.
• Willingness to learn new technologies.
• Ability to debug, solve and fix bugs independently.
Responsibilities:
• Build new and enhance products and services.
• Design, develop, validate, maintain, release, and operate our applications.
• Take complete ownership of the project or features from design to implementation and to deployment.
• Collaborate with the rest of the team to deliver the products and features.
Candidates below 2 years of experience shall not be considered for this position. Please do not apply if you are a fresher or a professional with less than 2 years of Work Experience






