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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Key Responsibilities:
- Install, configure, deploy, and administer Camunda 7 &8 for enterprise-level applications.
- Design and model BPMN workflows and DMN decisions using Camunda Modeler.
- Set up Single Sign-On (SSO), monitoring, and logging frameworks within the Camunda BPM environment.
- Develop, deploy, and monitor workflows in Camunda Cockpit, resolving any technical issues as they arise.
- Integrate Camunda workflows with Microservices and SpringBoot frameworks.
- Collaborate with database teams to design and optimize SQL queries and stored procedures for Camunda-based applications.
- Develop and consume RESTful and SOAP web services, ensuring seamless integration with external systems.
- Handle JSON and XML objects within workflows to ensure data integrity and accuracy.
- Utilize Docker and Kubernetes for containerization and orchestration of Camunda BPM services.
- Stay updated with the latest trends and best practices in Camunda BPM and related technologies.
Required Skills:
- 4-8 years of experience with Camunda BPM and Java J2EE development.
- Strong experience with BPMN workflow modeling and DMN decision modeling in Camunda Modeler.
- Proficiency in setting up and configuring SSO, monitoring, and logging frameworks in Camunda BPM.
- Experience with Microservices architecture and SpringBoot.
- Solid understanding of database concepts with practical knowledge of SQL and stored procedures.
- Expertise in developing and integrating RESTful and SOAP web services.
- Hands-on experience with JSON and XML object handling within workflows.
- Experience with Docker and Kubernetes for containerized deployments.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Relevant certifications in Camunda BPM, Java, or related technologies are a plus.
Are you a natural sales person with a talent for closing deals over the phone? If so, we want to join you to our international voice process outbound sales team and take your career to new heights! We're seeking enthusiastic sales professionals who are ready to connect with customers around the world and drive results.
Position: International Voice Process Outbound Sales Representative
Location: #105 first floor Ashoka Bhopal chambers, SP road Begumpet Hyderabad Telangana 500003
Responsibilities:
-Conduct outbound calls to prospective customers across international markets.
-Engage with decision-makers to understand their needs and present tailored solutions.
-Build and maintain strong relationships with clients through effective communication and follow-up.
-Make outbound calls to prospective customers to generate new sales leads
- Qualify leads and schedule appointments for the Verification Team
- Meet and exceed weekly and monthly sales targets
- Build and maintain strong customer relationships
Requirements:
Minimum of 1-2 years of experience in International Telemarketing or inside sales
Excellent communication and Interpersonal skills
Strong sales skills and a proven track record of meeting or exceeding sales targets
Ability to work independently and as part of a team
Strong organizational and time-management skills
Position Overview: We are looking for a senior developer who must be capable of building services using modern microservices architecture with NodeJS & serverless frameworks. Should have strong knowledge of ObjectOriented Concepts, and Node. Js frameworks like loopback, RDBMS, and microservice patterns. The candidate should be comfortable with application coding based on design and specifications, and also be comfortable working with JSON and RESTful services. The candidate must be a top-notch developer committed to keeping learning new things and becoming an integral part of and fostering growth within our development team.
Roles & Responsibilities:
- Developing and maintaining the backend systems that support the application
- Designing and implementing APIs and Microservices architecture to handle the application workload
- Developing and optimizing queries for RDBMS (MySQL) to manage data and ensure performance and scalability
- Managing and deploying the application on AWS using Lambda, ECS and other related services
- Collaborating with front-end developers to ensure smooth communication between front-end and back-end systems and back-end systems
- Writing clean, neat and reusable code that follows coding standards and best practices.
- Participating in code reviews and ensuring that coding standards are maintained
- Troubleshooting and debugging issues that arise in production environments
- Optimizing the application for performance, scalability, and security
- Continuously learning and staying up-to-date with the latest technologies and best practices in software development
- Documenting technical specifications, processes, and system design
Kreeyaa Technologies is a Software Product and IT Services company with over a decade of history providing building software products and consulting services in various technology areas.
We are looking for a Sales / Business Development Manager to identify and develop business, sales and growth strategies for the company’s products and services working from India.
Responsibilities
- The person in this role will lead the development of new business opportunities that supports our overall growth strategy for our Cloud-based software product.
- Lead business growth strategies, identifying opportunities, identifying partnerships and bringing in new clients.
- Build marketing content, and sales collateral, respond to RFPs, quotes etc. in collaboration with the management team and subject matter experts.
- Perform marketing strategies, run email campaigns and apply other techniques to acquire new clients.
- Build and promote strong, long-lasting customer relationships with clients by partnering with them and understanding their needs
- Maintain consistent sales growth by continuously establishing new accounts and positioning us as a strategic advisor delivering actionable insights and practical business solutions
- Willing to work with extended hours covering multiple time zones.
Requirements:
- Should have a minimum of 5 years of experience in selling Software Products, and IT Services with International, Global markets as the main focus.
- Prefer candidates with MBA, MCA or relevant education in technology, marketing or sales.
- Should have extensive knowledge in Software Sales, IT Services, various technologies and market trends. Experience selling SaaS products and selling implementation services is preferred.
- Should have leadership qualities, be highly motivated, be energetic and accountable for owning business outcomes including planning, executing and forecasting.
- Need experience in technology sales, staffing, consulting services, a strong background in business development, and customer relationship.
- Need experience closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
- Should be willing to travel locally in India, the US and other countries as required.
- Should have strong communication skills, and presentation skills.
Roles & Responsibilities
● Responsible for hiring top talent, retention, team development as well as ensuring timely,
high-quality release. Build and manage collaborative and high productive teams in India,
Europe, and North America. Use the time differences to your advantage.
● Ensure proper tracking of project activities right from user story definition to delivery. Keep your team up to speed, and on schedule to meet agreed-upon software delivery dates.
● Act as an owner of the projects and team assigned to you. Take responsibility for product
quality, on-time delivery, as well as effective, efficient, secure, and predictable releases.
● Take responsibility for increasing your own and your team’s knowledge. Self-learning is a
MUST in this dynamic and competitive environment.
● Co-ordination of releases to multiple customers
● Ensure technical reviews with appropriate teams (architectural, product, customer-facing
teams)
● Review of architecture designs and expected to do coding 50% of time
● Ensure proper unit testing and code reviews take place at the appropriate time during the
software development cycle.
● Co-ordination with different stakeholders (internal and external)
● Define and improve engineering practices and processes as required. Nothing is written in
stone.
● Setting up individual goals for team members and tracking
● Respond to operational and business concerns or issues relative to future business
programs, projects, or enhancements to ensure consistent delivery of quality services
● Tracking of releases across various hosting services
● Covid-19 has changed the way we work. Work independently or as part of a team when
required, but always productively.
Desired Skills and Experience
● 12+ years of progressive experience in technical leadership and development
management, with experience across a variety of SaaS technology stacks and cloud
platform services.
● Stronghold on the latest technologies, SaaS architecture, design patterns that lead long
term scalable, stable, high-quality, and flexible cloud solutions with security, OWASP, and
SOC2 compliance.
● Strong hands-on coding experience with Java and J2EE technologies with a good eye for
building enterprise-class products.
● Experience with ELK and Spring Frameworks is highly desirable.
● Hands-on experience in design, architecture, and implementation of cloud services based
on microservices, and containerized architectures. Recent coding experience is highly
desirable.
● Exposure to different approaches to building and maintaining multi-tenant SaaS products
and cloud platforms
● Excellent interpersonal, communication, leadership, and management skills
● Demonstrated experience with agile development methodologies and building high
performing teams
● Demonstrated commitment to quality, and experience in implementing QA methodologies
● Good experience in setting CI/CD pipelines and automation cycles
● Must be willing to work through time zone issues – sometimes late nights and or early
mornings, hopefully to your advantage.
We are hiring for mid-senior level frontend angular developers.
Requirement:
- Minimum 1-year experience in building web apps.
- Minimum 1-year experience with Angular.
- Extensive knowledge about Angular 7+
- Know about angular services, components, and directives and it's lifecycle.
- Proficient in logic building and playing with data structures.
- Flexible to learn and/or execute a project with other frameworks i.e. Vue or React.
- Writing flexible and reusable components
- Complete knowledge about Rest API's and integration
- Creating type-safe models for API calls.
Job Type: Full-time
Job Description
- Experienced in Cloud (AWS, Digital Ocean, Google& Azure) development and System Operations.
- Cloud Storage Services and prior experience in designing and building infrastructure components in Amazon. DigitalOcean (or other cloud providers).
- Strong Linux experience (Red Hat 6.x/CentOS 5.x & 6.x, Debian).
- Expert Knowledge in - Git, Jenkins
- Should have experience in CI/CD Automation using tools like Jenkins, Ansible, puppet/Mcollective, Chef Docker, Kubernetes, GIT, Ansible, Terraform, Packer, Hashicorp Vault Docker, Kubernetes, Python Scripting etc.
- Good working knowledge with scripting languages such as Python, php
- Good communications and Presentation Skills
Preferred Education:
Bachelor's Degree or global equivalent in Computer Science or related field
Must Have
- 1+ to 6 year’s development experience in Java/J2EE Development.
- 1+ years’ experience in Spring, Hibernate.
- 1+ years’ experience in developing REST API’s
- 1+ years’ experience in developing Spring boot applications.
- Hands-On experience in Unit testing.
- Hands On experience in MVC frameworks –AngularJS/Angular7/8
- Understanding of Micro services.
- Understanding of Agile Methodologies.
- Working experience with DB technologies
- Strong analytical and problem-solving skills.
- Aptitude for innovation, working independently and thinking ‘outside of the box’.
