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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Associate Software Developer
Location: Hyderabad
Job Type: Full-time, In-Office
Department: Software Development
Blurgs AI is a deep-tech startup specializing in data-intelligence solutions for the maritime and defense sectors. The company's main product, Trident, enhances domain awareness for these industries by integrating data from various sensors like AIS, Radar, SAR, and EO/IR.
Blurgs AI has a collaborative, innovative, and inclusive work culture. They encourage new hires to contribute their ideas and offer opportunities for personal and professional growth. The company's goal is to solve real-world challenges using cutting-edge technology that has a global impact.
Role and Responsibilities
In this role, you will work in an on-premises environment to develop and maintain software solutions. You will use FastAPI, MongoDB, Angular + TypeScript, and Docker to build these solutions.
Your responsibilities will include:
- Developing back-end services using FastAPI and MongoDB.
- Building and enhancing front-end applications with Angular and TypeScript.
- Using Docker for containerization and deployment.
- Collaborating with the team to deliver software solutions.
Requirements
- A Bachelor's degree in Computer Science or a related field (or equivalent experience).
- Freshers with experience in FastAPI, MongoDB, Angular + TypeScript, and Docker are encouraged to apply.
- Strong problem-solving skills and a willingness to learn.
The position is offered as a 12-month contract.
Head of the Department
AI and Data Science
12 to 15 years of Experience
Salary negotiable for immediate Joiners
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- We are looking for candidates who have good programming skills. Strong on data structures, algorithms, understand time space complexity, able to come up with multiple solutions and then arrive at most optimized one keeping in mind customer requirements. Should also be well aware of OO concepts. If he / she has a strong background on these areas ( in any programming language),
- Next the candidate should have worked on JS with good hands on experience in a few projects mainly in backend development like making api calls, handling exception, models, data transformations, controllers etc.
- The last would be having some experience in any one of react.js/ node.js or even angular.js since some of these are being used in the current project.
- Prefer candidates with Angular (ver 8+), react.js (ver 16+), Node (Ver 14+) and extremely good in JavaScript, HTML & CSS
- Experience : 3-6 years relevant
Where: Hyderabad/ Bengaluru, India (Hybrid Mode 3 Days/Week in Office)
Job Description:
- Collaborate with stakeholders to develop a data strategy that meets enterprise needs and industry requirements.
- Create an inventory of the data necessary to build and implement a data architecture.
- Envision data pipelines and how data will flow through the data landscape.
- Evaluate current data management technologies and what additional tools are needed.
- Determine upgrades and improvements to current data architectures.
- Design, document, build and implement database architectures and applications. Should have hands-on experience in building high scale OLAP systems.
- Build data models for database structures, analytics, and use cases.
- Develop and enforce database development standards with solid DB/ Query optimizations capabilities.
- Integrate new systems and functions like security, performance, scalability, governance, reliability, and data recovery.
- Research new opportunities and create methods to acquire data.
- Develop measures that ensure data accuracy, integrity, and accessibility.
- Continually monitor, refine, and report data management system performance.
Required Qualifications and Skillset:
- Extensive knowledge of Azure, GCP clouds, and DataOps Data Eco-System (super strong in one of the two clouds and satisfactory in the other one)
- Hands-on expertise in systems like Snowflake, Synapse, SQL DW, BigQuery, and Cosmos DB. (Expertise in any 3 is a must)
- Azure Data Factory, Dataiku, Fivetran, Google Cloud Dataflow (Any 2)
- Hands-on experience in working with services/technologies like - Apache Airflow, Cloud Composer, Oozie, Azure Data Factory, and Cloud Data Fusion (Expertise in any 2 is required)
- Well-versed with Data services, integration, ingestion, ELT/ETL, Data Governance, Security, and Meta-driven Development.
- Expertise in RDBMS (relational database management system) – writing complex SQL logic, DB/Query optimization, Data Modelling, and managing high data volume for mission-critical applications.
- Strong grip on programming using Python and PySpark.
- Clear understanding of data best practices prevailing in the industry.
- Preference to candidates having Azure or GCP architect certification. (Either of the two would suffice)
- Strong networking and data security experience.
Awareness of the Following:
- Application development understanding (Full Stack)
- Experience on open-source tools like Kafka, Spark, Splunk, Superset, etc.
- Good understanding of Analytics Platform Landscape that includes AI/ML
- Experience in any Data Visualization tool like PowerBI / Tableau / Qlik /QuickSight etc.
About Us
Gramener is a design-led data science company. We build custom Data & AI solutions that help solve complex business problems with actionable insights and compelling data stories. We partner with enterprise data and digital transformation teams to improve the data-driven decision-making culture across the organization. Our open standard low-code platform, Gramex, rapidly builds engaging Data & AI solutions across multiple business verticals and use cases. Our solutions and technology have been recognized by analysts such as Gartner and Forrester and have won several awards.
We Offer You:
- a chance to try new things & take risks.
- meaningful problems you'll be proud to solve.
- people you will be comfortable working with.
- transparent and innovative work environment.
To know more about us visit Gramener Website and Gramener Blog.
If anyone looking for the same, kindly share below mentioned details.
Total Experience:
Relevant Experience:
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ECTC:
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Key Responsibilities
- Defines and develops the most efficient business process methods, parameters, and procedures.
- Assists with the development of process requirements, parameters, control plans, flow charts, and instructions.
- Evaluates existing processes, and recommends and implements improvements.
- Prepares extensive written documents, process workflow diagrams and business requirements.
- Researches new solutions through leading industry standards for processes, software applications and systems.
- Monitors the general technological environment and anticipates trends.
- General knowledge of business processes and procedures.
- Intermediate time management, communications, and organization skills.
- Strong attention to detail.
- General knowledge pertaining to the implementation, analysis and execution of corporate process improvement initiatives.
- PCs and various software applications, including MS Word, PowerPoint, Excel, and Visio.
- Ability to communicate technical info and ideas so others will understand.
- Ability to successfully work and promote inclusiveness in small groups.
- Bachelor's degree in Bachelor in Engineering, Information Technology, or business
- Requires two to four years of experience documenting processes, process design, process management, procedures, flowcharts
- Knowledge of agile methodologies
- BPMN methodology is a big plus
- Visio, Bizagi or equivalent tool experience
- Strong consultative experience.
- Plus certification in improvement process (Six Sigma or equivalent)
- Background in technical field is a big plus
- Business Process Management BPM
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.
We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.
And we're just getting started.
The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.
We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.
The Role
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Work as part of a full stack product team to develop solutions to ensure optimal experiences for our customers, riders, and restaurants
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Utilise a variety of backend technologies to build scalable products
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You'll take part in decisions related to how we undertake new projects
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You'll gather requirements and scope out projects with the rest of the team
Our skills include:
We want to emphasise that we don’t expect you to meet all of the below but would love you to have experience in some of these areas.
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Pride in readable, well-designed, well-tested software
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5 to 10 years professional experience writing web-based applications in any language, and a willingness to quickly get up to speed on our stack (Ruby/Rails, Go, Python, Scala, or Rust)
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Experience with TDD environments (RSpec, Minitest, Capybara, Selenium)
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Experience with relational databases (PostGreSQL, MySQL) and key-value stores (Memcache, Redis)
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Experience with front-end web technology, bonus points for React
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Experience with web architecture at scale (20krpm and above)
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Experience with PostGIS, or any geography-heavy applications
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Experience with "NoSQL" data backends (Redis, MongoDB, ElasticSearch)
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Experience solving logistical problems with software
Life at Deliveroo
We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.
There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.
Coding in Java8, Spring, Microservices, WebFlux/Reactive Programing, Rest services, Kafka, PCF, Azure, Spring Cloud Config and NoSQL technologies.
Solve technical problems using cutting-edge technologies and best practices.
Ensure code meets the required development standards and is optimized for performance.
Unit testing for each line of new code introduced (JUnit/Mockito)
Peer code review process using GIT pull requests and Crucible (for SVN)
Propose multiple solutions to a problem, show how one option is better than another.
Ensure all aspects of technical design are correctly incorporated.
Contribute in research and implementing POCs as required.
Collaborating with onsite team in scrum ceremonies.
Who you are:
Hands on experience on Java/J2EE programming, especially on Java 8 features
Experience using latest frameworks like Spring, Spring Boot, Spring Rest, Spring Cloud Config and Webflux.
Experience in Microservices architecture & development
Experience with Test Driven Development
Experience with SQL on any of the RDBMS Oracle, PostgreSQL, My SQL
Exposure to NoSQL DB is added advantage, preferred MongoDb / Cassandra
Experience with any of the ORM frameworks Hibernate/iBatis, JDBC, JPA
Exposure to JMS Kafka, IBM MQ or Active MQ is good to have
Experience with JUNIT and any of the mocking frameworks Mockito, EasyMock, JMock
with hands on any one of the cloud platforms like PCF, Azure
Use of code repository tools like SVN, GIT
Exposure to any of the build and deployment tools like Gradle, Maven, Ant
Experience in CI/CD pipeline such as JENKINS
Experience using different design patterns, especially GoF, J2EE and Integration design patterns
Exposure to performance testing using JMeter is good to have
Ensuring the code meets the required development standards and is optimized for performance
Experience managing teams and deliveries
Providing technical design or approach for a business problem
Leading the team towards the right solution with expected quality and timelines
Experience with Agile practices
With good collaboration skills to coordinate with US based onsite team and client team.
Good team player and coordination skills
At Convosight, we are on a mission - to help community builders become community entrepreneurs.
We are building a first of it's kind community management platform for community builders who are looking to build, grow, engage and monetize their online communities. Launched initially for Facebook Groups, over 3000+ Facebook Group Admins trust Convosight to manage more than 60M members today. Empowering an underserved dimension of passion economy and our category defining work has already earned laurels and recognition from the best in the industry.
And this is just the beginning...
With our eyes set on the future, we are looking for an experienced and passionate Senior Angular Developer who is hands on with ..
What are we looking for?
If you are passionate about building a great product for millions of users then that you are the right place. As an UI Developer, you will work to enhance the existing mobile responsive site adding relevant features and implementing UI/UX as per Product Designs. Great User experience will be your key priority along with ensuring optimized page loads time.
What kind of work will you be doing?
* You will own the architecture of the frontend. Note, our apps have complicated, data-heavy, and sleek UIs. Therefore, very modularized architecture build on sound SOLID principles is a must.
* Lead a team of 2-3 developers including mentoring, task management, and code reviews
* Build pixel-perfect, buttery smooth cross-browser UIs
* Diagnose and fix bugs and performance bottlenecks for performance.
* Reach out to the open-source community to encourage and help implement mission-critical software Angular moves fast and often breaks things.
* Maintain code and write automated tests to ensure the product is of the highest quality.
Position Requirements
* 4+ years of experience working on Angular
* Firm grasp of JavaScript and its nuances, including ES6+ syntax
* Knowledge of object-oriented programming. We take SOLID principles very very seriously
* Experience using automated testing suites
* Should have production experience using Redux. We will use NGRX
* Experience with CICD services and other DevOps processes
* Experience with logging frameworks like Sentry or NewRelic or similar
* Experience with user analytics frameworks like MixPanel or WebEngage or Segment
* Bachelor's Degree in computer science or equivalent
* Good Communication skills
* An inclination to get things done based on clear/aggressive goals setting and improving on productivity metrics
* Prior SAAS experience



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