11+ SAP PP/PI Jobs in India

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

We are seeking a customer-focused Fashion Consultant to assist customers in selecting apparel that suits their style, needs, and preferences. The role involves delivering excellent customer service, achieving sales targets, and maintaining visual merchandising standards in the store.

Key Responsibilities:

• Greet customers warmly and understand their fashion needs and preferences.
• Provide styling advice and product recommendations to enhance customer satisfaction.
• Promote ongoing offers, new arrivals, and brand collections.
• Achieve individual and store sales targets.
• Maintain store appearance, product displays, and visual merchandising standards.
• Assist customers with trial room management and billing support.
• Handle customer queries, complaints, and returns professionally.
• Ensure accurate stock handling, tagging, and inventory support.
• Follow store policies, grooming standards, and operational guidelines.

Qualifications & Skills:

• Minimum qualification: 12th pass / Diploma / Graduate (preferred).
• Experience: 0–3 years in apparel retail or fashion sales (Freshers welcome).
• Strong communication and interpersonal skills.
• Interest in fashion, trends, and styling.
• Customer-oriented with a positive attitude.
• Ability to work flexible shifts, including weekends and holidays.

REVIEW CRITERIA:

MANDATORY:

• Strong B2C Performance Marketing Profile
• Must have 3+ YOE in managing performance marketing in at least 1 of Google ads campaigns (Search, Display, Universal App Campaigns UAC)
• Must have hands-on experience with campaign setup, execution, daily optimization, reporting, and performance tracking across key KPIs (CTR, CPC, CPA, ROI)
• Must have strong technical skills including familiarity with Google Tag Manager, Google Analytics
• Must have worked at a B2C digital/tech product company or a digital marketing agency managing B2C digital/tech product clients
• Avoid all e-commerce companies
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself
• Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

ROLE & RESPONSIBILITIES:

The campaign manager is responsible for the technical implementation, management, and optimization of Google Ads campaigns. This role involves ad trafficking, troubleshooting technical issues, and ensuring accurate and efficient campaign execution. The ideal candidate will have strong technical skills, a deep understanding of Google Ads, and a meticulous approach to campaign management.

• Campaign Setup and Management: Create and manage Google Ads campaigns across Search, Display, & UAC.
• Performance Optimization: Monitor and optimize campaigns to improve key metrics such as CTR, CPC, CPA, and ROI.
• Reporting & Analytics: Generate insightful reports to communicate actionables, campaign performance and ROI to stakeholders.
• A/B Testing: Conduct A/B tests on ad copy, creatives, and landing pages to enhance campaign performance.
• Technical Troubleshooting: Identify and resolve technical issues related to ad delivery,tracking , and ad disapprovals.
• Collaboration: Work closely with product and design teams to ensure campaign success.
• Competitor Research: Periodically monitor and evaluate competitor best practices to stay ahead and grow market share.
• Automation: Utilize Google Scripts/rules to automate repetitive tasks and optimize campaign management.
• Industry Trends: Stay ahead in the constantly evolving digital marketing landscape.

IDEAL CANDIDATE:

• Education: Bachelor's degree in Marketing, Advertising, Computer Science, Statistics, or a related field.
• Experience: 3-6 years of experience in digital ad operations with a focus on Google Ads.

SKILLS:

• Proficiency in Google Ads, Google Ads Editor, Tag Manager, Google Analytics.
• Excellent at data handling and insight generation, proficiency in Excel & PPT.
• Strong technical skills. Experience with HTML, JavaScript, SQL a plus.
• Experience with tools like Tableau, Power BI, etc.
• Experience with Microsoft Ads (Bing), Facebook, affiliate marketing a plus.
• Excellent problem-solving skills and attention to detail.
• Ability to manage multiple campaigns and projects simultaneously.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title: Dot Net Developer

Location: Pune( Work from office)

Experience Level: 5 - 10 years (1 position)

Key Responsibilities

• Develop and maintain modern frontend applications using React.
• Collaborate closely with backend developers working in .NET to ensure seamless API integration and alignment.
• Refactor or extend existing components as per project requirements.
• Work based on already defined functional concepts and UI guidelines.
• Participate in planning sessions, daily standups, and client meetings as part of a unified team.

Required Skills

• Strong experience with React and modern JavaScript/TypeScript development.
• Good understanding of .NET Framework and .NET Core for effective collaboration and integration with backend services.
• Proficient in HTML, CSS/SCSS, and component-based architecture.
• Experience integrating RESTful APIs from .NET-based backend systems.
• Knowledge of RxJS, state management (NgRx or similar), and Git version control.
• Understanding of responsive design and browser compatibility.

Job Description

§ Configuration & Programming of wireless data modems for IoT

§ NOC based support to field engineering team

§ System provisioning on ERP

§ MIS generation

§ Testing & Debugging

§ Impart technical training

§ Resolve Technical Queries

§ Ensure ticket resolution within TAT

Desired Candidate Profile

• B.Tech/Diploma in Computers, E&C
• Above 75% in Class XII
• Excellent Communication
• Excellent IT skills, Excel, Word, Android
• Team player
• Calm, mature & able to handle difficult situations
• High Energy
• Self Motivated

Job Overview : We are looking for a talented Motion Graphics Designer with hands-on experience in 3D animation to join our creative team in Gurgaon. The ideal candidate should be highly creative, detail-oriented, and capable of translating concepts into visually engaging motion graphics and animations across various digital platforms. Key Responsibilities :

Create high-quality 2D and 3D animations for marketing, branding, explainer videos, product demos, and social media.

Design and animate visual assets including intros, transitions, lower-thirds, titles, etc.

Collaborate with the creative, marketing, and product teams to conceptualize and deliver impactful visual content.

Manage multiple projects with tight deadlines and deliver high-quality outputs.

Incorporate feedback and make necessary revisions in a timely manner.

Maintain consistency in design and adhere to brand guidelines.

Required Skills :  Proven experience with 3D animation tools such as Cinema 4D, Blender, Maya, or 3ds Max.  Proficiency in Adobe After Effects, Premiere Pro, Illustrator, and Photoshop.  Solid understanding of visual storytelling, typography, and motion design principles.  Ability to handle end-to-end motion graphics projects independently.  Strong creative thinking and a keen eye for detail.

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients' initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Training and providing overall guidance to client service employees.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

• Should be responsible for Scrum Master role and taking care of proper Daily Stand Up Meeting with the team and ensure team efficiency & unblock them by resolving their concerns.
• Taking care of complete Product backlog of the Product which is going to be developed or under development.
• Should be able to define proper Sprint Cycle & timeline for particular sub-part of the Product. Should be able to plan the Sprint items in such a manner that there is some needful & working sub-part of the Product is coming out at the end of every Sprint Cycle.
• Should be able to update Product Owner timely if there is any issue/challenge in the development team.
• Should be able to timely raise alarm / red flag to Senior Management/Product Owner if there is any major challenge in the Product.
• Should be able to manage team leave plans and then accordingly planning the Sprint Cycle.
• Take care of end-to-end timely and quality delivery of the complete product.
• Additionally , should be responsible for validating the product and ensure the quality of the product by identifying the bugs in the product. Should be able to timely update the development team for the bugs and push the dev team to timely resolve the bugs/issues.

Professional Requirements:

• 2-8 Years professional development experience.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Good understanding of data structures and algorithms.
• Good understanding of high level and low-level design of distributed systems.
• Experience coding in any one of the following Java or Nodejs.
• Experience building highly available distributed systems on cloud infrastructure will be plus.
• Exposure to architectural pattern of a large, high-scale web application.

Requirement/responsibilities: To take a project from scoping requirements through launch of the project. Ownership of product/feature end-to-end for all phases from the development to the production. Ensuring the developed features are scalable and highly available with no quality concerns. Work closely with senior engineers for refining the and implementation. Management and execution against project plans and delivery commitments. Participate in design and code reviews.

About SaaS Labs US, Inc: We’re a Palo Alto & Noida-based product company building SaaS products for sales, support & success roles. Our popular products are https://justcall.io/">JustCall, https://helpwise.io/">Helpwise & https://easycalendar.com/">EasyCalendar. We’re 5th fastest growing in India & 54th in APAC as per Deloitte in 2019 & 2020. Bootstrapped our way to >$7mil ARR and targeting $50mil ARR by 2023 end. Closed a large venture funding round in Jan 2021 (yet to be announced). We’re going to grow team size from 70 to 150 in 2021 and 500 by 2023. Our team members are from India, US, Bulgaria, and Philippines.

Job Title:  UI/UX Designer

Exp- 3 years and above

Responsibilities

1.Gather and evaluate user requirements in collaboration with product managers and       engineers

1. Illustrate design ideas using storyboards, process flows and sitemaps
2. Design graphic user interface elements, like menus, tabs and widget
3. Build page navigation buttons and search fields
4. Develop UI mockups and prototypes that clearly illustrate how sites function and look like
5. Create original graphic designs (e.g. images, sketches and tables
6. Prepare and present rough drafts to internal teams and key stakeholders
7. Identify and troubleshoot UX problems (e.g. responsiveness)Conduct layout adjustments based on user feedback
8. Adhere to style standards on fonts, colors and image

Requirements

1. Proven work experience as a UI/UX Designer or similar role.
2. Portfolio of design projects.
3. Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
4. Up-to-date knowledge of design software like Adobe Illustrator and Photoshop.
5. Team spirit; strong communication.
6. Conduct layout adjustments based on user feedback.
7. Adhere to style standards on fonts, colors and images.