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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework
Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.
Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX
- Expertise on XML, HTML, JavaScript, AJAX
- Proficient in handling and writing complex PL/SQL queries and Stored procedures
- preferable work experience on JBOSS as an application server or any other J2EE application server
- Should have sound knowledge in product customization, implementation, and maintenance aspects
- Foresighted & good judgment in problem-solving.
- Capable of paying attention to detail.
- Good analytical and logical thinking.
- Prioritizing and organizing
- Team Player with a positive attitude.
- Process knowledge/Technical expertise
- Good Written and Verbal communication Skills
About Company
Our client is a Communities Foundation that works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation.
Roles and Responsibilities
● Independently lead centers for enabling at least 20% of youth from the nearby
communities to be formal jobs/self-employed
● Develop and maintain a conducive environment at the center that enables learning and a feeling of safe space for youth
● Implement the foundation program such that the youth builds ‘agency’ and over time does not need to depend on the Lighthouse Source
● Manage a team of 3-5 and handhold them for timely deliverables and high-quality
outcomes for all of the stages of the program - Community Outreach to Alumni
● Interfacing with ward–level networks
● Government (Corporators, Ward Officers, PMC personnel) – for mobilization and other
support
● NGOs – for mobilization and other support
● Corporates and Establishments – for volunteering, placements and donor/potential
donor visits
● Citizens – for volunteering
● Manage brand-building activities e.g., Events, which are specific to the center and help with advocacy with the local economy for youth placements.
Requirements
● MSW or Post Graduation in any field, with 8+ years of experience preferably in both social
and corporate sectors.
● Self-driven, excellent time management and multitasking skills
● Strong people management, project management, and data analytics skill
● Strong orientation towards relationship-building and problem-solving
● Strong verbal and written communication skills in English and the local language
● Proven ability to plan and manage the operational process for maximum efficiency and
productivity
- Experience in designing scalable micro-services required
- Sound knowledge of Python and Django, familiarity with Linux and git
- Deep understanding of how RESTful APIs work
- Familiarity with HTML / CSS and templating systems, Redis, RabbitMQ, NGINX preferred
-Bonus - Preliminary knowledge of any one of these languages - Golang / JavaScript / Lua Responsibilities
Responsibilities :
- Execute and drive multiple UI UX projects by diagnosing business and user needs.
- Apply all pieces of user-centred design methodology and processes.
- Plan and conduct primary and secondary research.
- Convert user insights into concept designs that are not only compelling but are contrasting ideas looking at business challenges from varied angles.
- Design and manage all interaction design activities including visual design coordination with global designers.
- Present design decisions to the stakeholders that are backed up by strong experience design principles and rationale.
- Coordinate with technology teams to bring designs to a pixel-perfect reality.
- Manage communications at all levels and be responsible for project deliverables with quality and on time.
- A clear and effective presentation style to inform and influence important design decisions and maintain credibility.
- Create wireframes and visual design mockups as needed in order to effectively conceptualize and communicate detailed user interaction behaviors
- Create or advise on content architecture and navigation design, Design page level layout, page flow, and task fulfilment
- Conduct user research and synthesize findings
- Define and distill complex user requirements
- Design digital products and service processes
- Conduct usability testing
- Collaborate with cross-functional teams
- Communicate design solutions.
What We're Looking For :
- A relevant design degree, or equivalent work experience in UI UX is required
- 2+ years of experience with enterprise or design-oriented systems
- Familiar with design tools such as Figma, Photoshop, and Illustrator.
- Knowledgeable about HTML, CSS, and JavaScript; able to demonstrate how technical constraints and opportunities inform design solutions
- Portfolios demonstrate your expertise and experience is required
- You are able to communicate design rationale effectively in both oral and written forms, influence others, and find innovative solutions to problems.
- In the past, work has involved cross-functional collaboration with designers, product managers, software engineers, and end users.
- You have the ability to contribute to design strategy and build strong relationships across stakeholders and multidisciplinary teams.
Good knowledge of managing Linux admin along with application hosting on the server. Excellent
knowledge of Linux commands
Worked on OEL Linux and other Linux version. Manage VAPT requirements, server support, backup
strategy
Knowledge of hosting OBIEE, Informatica and other applications like Essbase will be added adavntage.
Good technical knowledge and ready to always learn new technologies
Configurations of SSL, Port related checking
Technical documentation and debug skills
Coordination with other technical teams
Qualifications
Master or Bachelor degree in Engineering/Computer Science /Information Technology
Additional information
Excellent verbal and written communication skills
Role: US IT Recruiter - Freshers/Trainees
Experience: 0-6 months
Location: Hyderabad (Onsite)
Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.
We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice.
We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers
Responsibilities:
- Should understand the requirement in depth to ensure quality sourcing and recruiting
- Should ensure to submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each of the requisition
- Make use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals
Must have:
- Candidate must have good communication skill
- He/she must have a good attitude
- Proven ability to consistently and positively contribute in a high- paced, changing the work environment
- Excellent communication skills in written and verbal both
Qualification:
- 0-6 months of experience in US Staffing.
- Should be ready to work 80% of the time on W2 recruitment only.
- Good communication skills.
- Willing to work from office (Hyderabad)
- Experience in using job portals like Career Builder, Dice and LinkedIn would be a plus.
Zupee is India’s fastest growing innovator in real money gaming with a focus on predominant skill
focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global
investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios
Ventures and Smile Group.
Know more about our recent update: https://bit.ly/3H1wFxN
Our focus has been on innovating in the board, strategy and casual games sub-genres. We
innovate to ensure our games provide an intersection between skill and entertainment, enabling
our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!
Role – SDET / Sr. SDET
The incumbent is expected to be well-versed with algorithms, data structures. Prior experience
with a history of coding and the ability to showcase development skills is a must.
Exp. Range : 1 – 6 yrs.
Core Responsibilities
● Software test experience – web, mobile (iOS and Android) and API (backend)
● Experience in preparing Test scenarios and writing Test cases for UI, Functionality, API
and Database testing.
● Mobile app / UI automation - Appium + Java (strong java coding experience)
● Backend Automation - Postman + Any tool for automation.
● SQL knowledge is a plus.
● Must have experience in TestNG, Maven, HTTP client, rest and web services test
automation,
● Experience with Jenkins or other continuous integration software
● Experience with device testing using Browserstack is a plus
● Exposure to javascript coding is a plus.
● Exposure with the mock server is a plus
● Design and architect modular and reusable automated testing solutions that satisfy client
requirements.
● Provides automation expertise, training, and coaching to team members.
What are we looking for?
● Has the ability to think clearly, analyze quantitatively, communicate coherently, organize
effectively, prioritize and ideate.
● They have metric-driven, fast paced, attentive to detail, data-driven and self-motivated
● Has analytical, creative, curious, a problem solver and can influence stakeholders
● Good communication skills - both verbal and written
Qualifications and Skills
● Experience in Java or any programming (testing area).
● 3 - 6 Years of experience with acumen for Automation Testing.
● Experience in back-end testing (ETL, API, Services, Data Center Automation etc).
● Experience in Frontend and/or RPA testing (Selenium, Robot Framework).
● Experience in designing and managing test suites for aforementioned use cases.
● Experience in testing Android/iOS apps and performing ui automation for either is a plus.
● Prior experience in using tools like Testrail, Jira and confluence is a plus.
● Good analytical, reasoning and problem-solving skills required.
● Work well in a collaborative, team-based environment (both work autonomously and as
part of a team).
● Team handling experience is a plus for the role.
Dear Candidate,
Mega Walk-in - Banking Industry (AXIS BANK) @ Bangalore
Axis Bank is hiring for various departments under Relationship Officer Profile in Partners Payroll
Salary up-to 25% hike for sales experienced candidates
Unlimited income opportunity
Career Progression program for the top performers under direct payroll of bank
Opportunity to visit international trips through various sales contest program
Best incentive scheme in the industry
Interview Schedule:
Walk-in Dates: 1st Feb-15th Feb 2020
Time: 9:30AM - 2.00 PM
Dress Code: Formals
Interview Address:
Jayanagar Branch:1373, Pushpakama Building,1st floor, 32nd E Cross Rd, 4th T Block East, Jayanagar, Bengaluru, Karnataka 560041
Branch Head: Mahesh
Sahakarnagar Branch: Axis Securities Ltd, No. 19, Diamond Arcade 2nd Floor,
60 feet road, Sahakarnagar Bangalore-560092
Branch Head: Mahesh
Whitefield Branch: Axis Securities Ltd, 1st Floor, Sri Narayani Arcade, 7/3/3 - Kundalahally Gate, Hoodi Road, Whitefield, Bangalore: 560037.
Branch Head: Ajay
Branch Ops: Kamesh
Contact Person: HR Team
Department: Home Loan / LAP/ SBB / Personal Loan / Auto Loan.
Minimum Experience: Fresher/Experienced
Graduate / fresher may apply.
Salary: 14K to 22K + Incentive Extra
Interested candidates can come directly along with updated resume, Adhaar & PAN copy.






