Indigrators solutions
https://indigrators.comAbout
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Jobs at Indigrators solutions
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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Python
DjangoPosition of the role
The Principal Engineer reports to the Domain Lead and plays a key role in driving the technical vision, strategy, and execution of development initiatives. The Principal Engineer collaborates with multiple teams to ensure that software solutions are scalable, cost-optimized, performant, and aligned with business objectives.
Result expectation in terms of result areas and core activities
The Principal Engineer is responsible for defining, designing, and overseeing the implementation of complex software solutions. This role involves deep technical expertise, mentorship, and architectural guidance across multiple teams. The Principal Engineer also acts as a thought leader, influencing technology choices, best practices, and innovation within the organization.
Main objectives of the role
✔ Leading the design and architecture of the software by following best practices that ensure scalability, maintainability, cost optimization, and high performance.
✔ Driving innovation and continuous improvements in software development practices.
✔ Providing technical mentorship and coaching to engineers across teams.
✔ Ensuring the successful delivery of high-quality software aligned with business requirements.
✔ Defining and maintaining coding standards, best practices, and governance frameworks.
✔ Collaborating with product management and other stakeholders to shape the technical roadmap.
✔ Identifying technical debt and implementing strategies to mitigate it effectively.
✔ Promoting a culture of continuous learning, knowledge sharing, and cross-team collaboration.
✔ Leading DevOps, CI/CD, and automation to improve software delivery processes and efficiency.
Specialisation
✔ Deep understanding of software architecture, system design, and performance optimization.
✔ Translating complex business requirements into scalable and efficient software solutions.
✔ Handling large data transformations and ensuring system efficiency under the required load conditions.
✔ Leading initiatives for modernizing the technology stack and implementing best practices.
✔ Ensuring that security, scalability, and maintainability are embedded into development processes.
✔ Driving research and development efforts to explore emerging technologies and their business impact.
✔ Enabling teams to develop and maintain high-quality software through code reviews, architecture guidance, and technical strategy.
✔ Collaborating with product owners and stakeholders to ensure that development aligns with business goals and user needs.
Key processes in the role
✔ Agile / Scrum / Kanban development methodologies.
✔ CI/CD and DevOps practices to streamline delivery.
✔ Cloud-native architecture, monolith and microservices-based development.
✔ Scalable and high-performance computing strategies.
✔ Secure software development lifecycle (SDLC).
✔ Data-driven decision-making.
✔ Performance optimization.
Key relationships (teams and/or position titles)
✔ Engineering Teams (Developers, QA, DevOps).
✔ Head of Engineering and Technology Leadership.
✔ Product Management and Business Stakeholders.
✔ Customer Success and Solution Architects.
✔ External Technical Partners and Vendors.
Requirements
✔ Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.
✔ 10+ years of experience in software development, with a proven track record .
✔ Strong experience in Python and modern software engineering practices.
✔ Expertise in cloud computing platforms (AWS, Azure, or GCP).
✔ Experience in architecting and developing scalable, high-performance applications.
✔ Hands-on experience with CI/CD pipelines, DevOps tools, and automation.
✔ Deep understanding of microservices, monolith, APIs, and distributed systems.
✔ Strong experience with database technologies, including SQL and NoSQL.
✔ Excellent communication and leadership skills, with the ability to influence technical decisions across teams.
✔ A passion for mentoring, coaching, and fostering a strong engineering culture.
✔ Experience in defining and implementing technical governance and best practices.
Competences
✔ Strategic Thinking - 4
✔ Analytical Problem Solving - 4
✔ Technical Leadership & Mentorship - 4
✔ Communication & Collaboration - 3
Measures of success
✔ Technical leadership impact - measurable improvements in code quality, architecture, and scalability.
✔ Delivery of high-quality software within agreed timelines and business requirements.
✔ Successful mentorship - improvement in team skill levels, problem-solving capabilities, and innovation.
✔ Reduction of technical debt through strategic refactoring and modernization.
✔ Engineering team satisfaction - based on feedback and collaboration effectiveness.
✔ Improvements in system performance, stability, cost-optimization, and security.
✔ Adoption of best practices and emerging technologies across teams.
✔ Contribution to company-wide strategic initiatives through technical innovation and leadership.
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PythonJob Title: Senior AI Engineer
Job Summary:
We are seeking experienced Senior AI Engineers to join our AI team and drive the design, development, and deployment of cutting-edge AI solutions. You will work on exciting projects, such as sentiment analysis for support tickets, automated data insights, conversational interfaces, and zero-touch planning using AI. This role requires close collaboration with cross-functional teams, including Product and Data Engineering, to deliver impactful AI-driven features that transform our platform.
Key Responsibilities:
- Design, develop, deploy, and maintain ML models and AI infrastructure.
- Collaborate with cross-functional teams to integrate ML models into production workflows.
- Utilize AWS services, including Sage Maker and Bedrock, for model deployment and real-time monitoring.
- Implement and manage CI/CD pipelines to ensure efficient and reliable model deployment.
- Stay updated with the latest advancements in machine learning and AI best practices.
- Monitor and optimise model performance, addressing issues related to scalability and efficiency.
- Troubleshoot and resolve problems related to ML models and infrastructure.
Requirements:
- 5+ years of professional experience with Python programming.
- Hands-on experience with Machine Learning Operations (MLOps).
- Proven expertise in data engineering and ETL processes.
- Strong knowledge of AWS services, including Sage Maker 3wand Bedrock.
- Proficiency in setting up and managing Docker and CI/CD pipelines.
- Experience with large language models (LLMs) and prompt engineering.
- Familiarity with model performance monitoring and optimization techniques.
- Strong problem-solving skills and the ability to work in a fast-paced, collaborative environment.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
PythonJob Description
Job Title: Data Engineer
Location: Hyderabad, India
Job Type: Full Time
Experience: 5 – 8 Years
Working Model: On-Site (No remote or work-from-home options available)
Work Schedule: Mountain Time Zone (3:00 PM to 11:00 PM IST)
Role Overview
The Data Engineer will be responsible for designing and implementing scalable backend systems, leveraging Python and PySpark to build high-performance solutions. The role requires a proactive and detail-orientated individual who can solve complex data engineering challenges while collaborating with cross-functional teams to deliver quality results.
Key Responsibilities
- Develop and maintain backend systems using Python and PySpark.
- Optimise and enhance system performance for large-scale data processing.
- Collaborate with cross-functional teams to define requirements and deliver solutions.
- Debug, troubleshoot, and resolve system issues and bottlenecks.
- Follow coding best practices to ensure code quality and maintainability.
- Utilise tools like Palantir Foundry for data management workflows (good to have).
Qualifications
- Strong proficiency in Python backend development.
- Hands-on experience with PySpark for data engineering.
- Excellent problem-solving skills and attention to detail.
- Good communication skills for effective team collaboration.
- Experience with Palantir Foundry or similar platforms is a plus.
Preferred Skills
- Experience with large-scale data processing and pipeline development.
- Familiarity with agile methodologies and development tools.
- Ability to optimise and streamline backend processes effectively.
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About the company
About Us
Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life.
Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast.
Guiding Principles
- Living and breathing our guiding principles on a daily basis is key to success at Incubyte:
- Relentless Pursuit of Quality with Pragmatism
- Striving for exceptional quality without losing sight of practical delivery needs.
- Extreme Ownership Taking full responsibility for decisions, work, and outcomes.
- Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths.
- Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’.
- Invite, Give, and Act on Feedback
- Creating a culture of timely, respectful, actionable feedback for mutual growth.
- Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients.
Job Description
This is a remote position
Experience Level
This role is ideal for engineers with 5+ years of total experience, including strong hands-on software development experience and 1+ year of technical leadership experience, with a proven track record of shipping complex projects successfully.
An experienced individual contributor and leader who thrives in large, complex projects with widespread impact.
Role Overview
As a Senior Engineer, you’ll ensure that projects don’t just get built — they get shipped. You’ll be the driving force behind architecture design, technical decision-making, project delivery, and stakeholder communication.
A Senior Craftsperson is a multiplier for any team:
- Able to independently own ill-defined, highly ambiguous projects.
- Thinks holistically across Product, Design, Platform, and Operations to deliver highly impactful solutions.
- Shapes roadmaps to tackle complex problems incrementally.
- Raises the quality, correctness, and suitability of their team’s work, with visible impact across their business domain and beyond.
- Strong mentor, role model, and coach for other engineers.
If you take pride in shipping high-quality software, mentoring teams, and creating an environment where engineers can thrive, we’d love to hear from you.
What You’ll Do
- Lead projects end-to-end, from architecture to deployment, ensuring timely, high-quality delivery.
- Collaborate with Engineering and Product Managers to plan, scope, and break work into manageable tasks.
- Always know if the project can ship, with clear trade-offs when needed.
- Drive technical decisions with a shipping-first mindset and active participation in key meetings.
- Maintain deep knowledge of your services, identifying risks and creating mitigation strategies.
- Review code for quality and best practices, mentoring engineers to improve their craft.
- Communicate clearly with stakeholders, set realistic expectations, and build trust.
- Support and guide engineers, helping unblock issues and foster collaboration.
- Anticipate challenges, prepare fallback plans, and facilitate problem-solving.
- Keep documentation accurate, up-to-date, and accessible.
You will also:
- Lead highly ambiguous projects of critical business impact, balancing engineering, operational, and client priorities.
- Link technical contributions directly to business impact, helping the team and stakeholders align.
- Contribute meaningfully to team goals, with visibility into business objectives over multiple quarters.
- Ensure safe rollout of new features through incremental releases, monitoring, and metrics.
- Anticipate and mitigate risks across connected systems, ensuring minimal operational impact.
- Proactively improve system quality and longevity while leveling up those around you.
- Shape roadmaps, vision, and practices of the engineering discipline, influencing both your team and the wider business.
Requirements
What We’re Looking For
- 5+ years of software development experience, with strong architectural design skills.
- Strong hands-on experience with Python and PHP (must-have) and react.js (good-have).
- 1+ year in a technical leadership role, managing pods or cross-functional teams.
- Proficiency in system design, service ownership, and technical documentation.
- Strong experience with code reviews and quality assurance practices.
- Proven ability to communicate effectively with technical and non-technical stakeholders.
- Track record of delivering complex projects on time.
You will also bring:
- Ability to own large, complex projects with widespread impact.
- Demonstrated influence beyond the immediate team, shaping outcomes across a business domain.
- Strengths in stakeholder management and navigating complex scenarios.
- Skills in deliberate discovery to uncover unknowns and design solutions that succeed in real-world conditions.
Benefits
What We Offer
Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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