The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Shubham Vishwakarma
Full Stack Developer - Averlon
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About the Company
MyOperator is a Business AI Operator and category leader that brings WhatsApp, voice calls, and AI-powered chat & voice bots together into one unified business communication platform.
Unlike fragmented tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands, including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster customer responses, higher resolution rates, and scalable engagement without increasing headcount.
Role Overview
We are looking for a high-ownership Operations Intern who wants hands-on exposure to backend operations at a fast-growing AI SaaS company. This is not a shadow internship you will work on real operational responsibilities and will be considered for full-time opportunity upon successful completion of the internship. The tenure of internship will be of 6 months at Noida Sec 2
Key Responsibilities
- Support coordination with telecom operators and data center partners
- Assist in vendor management and asset tracking
- Handle operational requests and queries through the ticketing system
- Support basic troubleshooting of assets and infrastructure (with guidance)
- Assist with day-to-day administrative and backend operations
- Ensure smooth execution of operational processes in a fast-paced environment
Who Should Apply
- Graduates (BBA preferred; B.Com / BA / BSc are welcome)
- 0–1 year of experience or strong internship exposure in operations
- Strong communication and coordination skills
- Comfortable working with MS Excel, Word, and PowerPoint
- Willingness to learn technical and operational systems
- Ability to take ownership and work independently
What You Get
- Hands-on exposure to AI SaaS, telecom, and infrastructure operations
- A steep learning curve with direct interaction with cross-functional teams
- Laptop reimbursement
We are looking BDE Intern for our office ,good communication
6 months Intership
paid Intern
full time work time: 9:30 am to 6:30 pm
NodeJS (Node.js)
MongoDB
ExpressWe are looking for a talented Node.js Developer to join our growing development team. The ideal candidate will be responsible for designing, developing, and maintaining server-side applications using Node.js.
Responsibilities:
- Develop, test, and maintain server-side applications using Node.js.
- Design and implement scalable and high-performance APIs.
- Collaborate with front-end developers to integrate user-facing elements using server-side logic.
- Implement security and data protection measures.
- Troubleshoot and debug issues to ensure the smooth operation of applications.
- Collaborate with other team members and stakeholders to define software requirements and specifications.
- Stay up-to-date with the latest industry trends and advancements in Node.js development.
- Participate in code reviews to maintain code quality and provide constructive feedback.
- Optimize applications for maximum speed and scalability.
- Work with databases, such as MongoDB, MySQL, or other NoSQL databases.
Qualifications:
- Proven experience as a Node.js Developer or similar role.
- Strong proficiency in JavaScript and server-side frameworks (e.g., Express.js).
- Experience with front-end technologies, such as HTML, CSS, and JavaScript.
- Knowledge of RESTful API design and development.
- Familiarity with databases and data modeling.
- Understanding of asynchronous programming and event-driven architecture.
- Experience with version control systems, such as Git.
- Solid understanding of security best practices for web development.
- Excellent problem-solving skills and attention to detail.
- Good communication skills and the ability to work effectively in a collaborative team environment.
Education and Experience:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Proven work experience as a Node.js Developer with a portfolio of relevant projects.
We are looking for a energetic and smart individual who can act as an assistant to our CEO and engage in daily activities at Spacenos.
Skills Required
- Street smart attitude.
- Ability to learn and improvise.
- Problem solving and analytical ability.
- Passion for technology and products.
- Should be able to sell anything to anyone.
-
Multi-tasking and efficient time management.
Roles and Responsibilities
- Support the CEO in day to day activities at Spacenos.
- Collaborate and engage with different teams.
- Improvise the plans and optimise activities.
- Deliver smart ideas and solutions to problems.
- Pitch and sell anything and everything.
-
Act as a bridge between teams and the CEO.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
- Receive offer letter if selected.
Apply soon, the earliest applicant would be preferred over the late applicants.
- Working with TA Lead to build the talent pool to support business forecast.
Understand hiring requirements and ensuring on time closure of the same.
Present shortlisted candidates and provide detailed profile summaries.
Identifying and engaging high-quality prospects and candidates by utilizing advanced internet searching skills, social media, social networking, cold calling, and other advanced recruiting techniques.
Manage the candidate status and communication in our applicant tracking system.
Actively involved in employer branding initiatives.
Python
Go Programming (Golang)
Ruby on Rails (ROR)any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in
media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms,
consumers and advertisers together to create great experiences.
Amagi grew by 136% last year and on its way to double itself again this year. The market leader in FAST (Free
Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and growing
exponentially.
We are looking for a Software Engineers to join our engineering team. You will be working with a team of
engineers in building cutting-edge next generation media technology software components using the latest cloudtech stacks.
Key responsibilities include (but are not limited to):
● Design and write with code with the cutting-edge technologies to improve the availability, scalability, latency, and efficiency of Amagi products
● Participate in code and design reviews to maintain our high development standards
● Engage in service capacity and demand planning, software performance analysis, tuning and optimization
● Collaborate with product teams to define and prototype feature specifications
● Work closely with Platform Engineering team in building and scaling back-end services as well as performing root cause analysis investigations
● Design, build, analyze and fix large-scale systems
● Learn full stack performance tuning and optimization
● Debug and modify complex, production software
You will excel at this role, if you have
● A bachelor’s/master’s degree in Computer Science, with 2 to 6 years of Experience in building highly available and scalable products.
● Have worked in product software development teams that have taken individual module-level responsibility and have taken the product to production/customer deployments
● Loves to write code in one or more of Python, Golang, RoR,
● Have worked in building back-end systems around DBMS, Caches, NoSQL, Web and App servers.
● Passionate about algorithms, design patterns, open-source technologies and in general good software
design
● Desirable to have Prior experience in working on any of the Public cloud infrastructures
AngularJS (1.x)
Angular (2+)
React.jsNodeJS (Node.js)MongoDB
Java
Kotlin
Android Development
FlutterWho are we looking for?
1. Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimise it
2. Has good experience in building Android applications
3. Experience with the flutter ecosystem is a great plus.
4. Who likes to think in terms of software and data architecture before opening Android studio.
5. Comfortable with managing development and deployment of applications.
6. Open and more importantly excited about learning the new technologies.
Roles and responsibilities
1. Participate and contribute in design and development of the core components of the Filo service.
2. Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment.
3. Implement testing frameworks and disciplines as part of every feature development.
4. Own performance of app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in lowest TATpossible.
Advocate good engineering has the highest priority with the only exception of value delivered to the end user.
Benefits
1. MacBook Pro goes without saying
3. Flexible Working Hours
4. Flexible core working hours
5. Development budget (conferences, training, Udemy, language classes)
6. Internal tech guilds, Hackathon and public Meetups
7. A learning environment where you can extend and build upon your skills
8. Great Office Location
9. Regular company parties and team events.
Join In
We are a team of educators and engineers who believe there is a lot that can be done when it comes to how people learn things. We believe while a good book is a must, so is a good experience and a good teacher but are unfortunately not well explored.
Join us on this exploration!
Salary as Per Market Standards
Java• Strong leadership skills; 3 years experience leading development teams.
• Experience architecting technical designs based on functional and business requirements.
• Project Management skills
• Exceptional communication skills, verbal and written
• Should be able
• To produce high quality technical documentation for our customers
• To decompose technical tasks and provide accurate estimates
• To coach less experienced members of your team
• To undertake development tasks without supervision, including software designing, programming and Unit testing
• To monitor progress and provide updates to the Project Manager
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon