
The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language

About Indigrators solutions
About
Similar jobs
Role: Mid–Senior Cloud Infrastructure Engineer
Type: Individual Contributor
Location: Baner, Pune
Experience: 4–9 years
About the Role
We are establishing a Mid–Senior Cloud Infrastructure Engineer CoE with a focus on cloud-native automation. As a Cloud Infrastructure Engineer, you will design, automate, and maintain AWS infrastructure using Terraform following IaC and platform engineering best practices.
Key Responsibilities
- Build, automate, and maintain AWS infrastructure using Terraform (remote state, modules, pipelines).
- Design secure, scalable AWS environments (VPC, EC2, IAM, ALB/NLB, S3, RDS, Lambda, ECS/EKS preferred).
- Create reusable Terraform modules for platform-wide standardization.
- Automate provisioning workflows for Linux and Windows environments.
- Integrate IaC into CI/CD (Jenkins/GitHub Actions/GitLab).
- Manage environment lifecycle: dev → test → stage → prod.
- Implement cost optimization, tagging strategies, and operational guardrails.
- Maintain infrastructure documentation and reusable patterns.
- Troubleshoot cloud deployments, networking, IAM policies, and automation issues.
Required Skills
- Strong hands-on experience with AWS services.
- Solid expertise with Terraform (workspaces, state mgmt, modules, CI/CD integration).
- Understanding of multi-tier architectures, networking, security groups, IAM.
- Familiarity with Linux/Windows system administration.
- Knowledge of scripting (Python/Bash/PowerShell).
Good to Have
- AWS Certified (SA / SysOps / DevOps — not mandatory).
- Experience with container orchestration (ECS/EKS).
- Experience with monitoring tools (CloudWatch, Grafana, Prometheus).
Soft Skills
- Strong analytical and troubleshooting capability.
- Ability to collaborate closely with DevOps/Platform teams.
NOTE: 2nd Technical round has to be taken F2F from Baner Office in Pune.
- 6+ years of experience in Java backend development with expertise in Spring/Spring Boot and RESTful services.
- Solid grasp of Object-Oriented Programming (OOP), system design, and design patterns.
- Proven experience leading a team of engineers or taking ownership of modules/projects.
- Experience with AWS Cloud services (EC2, Lambda, S3, etc.) is a strong advantage.
- Familiarity with Agile/Scrum methodologies and working in cross-functional teams.
- Excellent problem-solving, debugging, and analytical skills.
- Strong communication and leadership skills.
Data Scientist
Job Title: Data Scientist – Data and Artificial Intelligence
Location: Hyderabad
Job Type: Full-time
Company Description:
Qylis is a leading provider of innovative IT solutions, specializing in Cloud, Data & AI,
and Cyber Security. We help businesses unlock the full potential of these technologies
to achieve their goals and gain a competitive edge. Our unique approach focuses on
delivering value through bespoke solutions tailored to customer specific needs. We are
driven by a customer-centric mindset and committed to delivering continuous value
through intellectual property accelerators and automation. Our team of experts is
passionate about technology and dedicated to making a positive impact. We foster an
environment of growth and innovation, constantly pushing the boundaries to deliver
exceptional results. Website: www.qylis.com, LinkedIn:
www.linkedin.com/company/qylis
Job Summary
We are an engineering organization collaborating directly with clients to address
challenges using the latest technologies. Our focus is on joint code development with
clients' engineers for cloud-based solutions, accelerating organizational progress.
Working with product teams, partners, and open-source communities, we contribute to
open source, striving for platform improvement. This role involves creating impactful
solution patterns and open-source assets. As a team member, you'll collaborate with
engineers from both teams, applying your skills and creativity to solve complex
challenges and contribute to open source, while fostering professional growth.
Responsibilities
• Researching and developing production-grade models (forecasting, anomaly
detection, optimization, clustering, etc.) for global cloud business by using
statistical and machine learning techniques.
• Manage large volumes of data, and create new and improved solutions for data
collection, management, analyses, and data science model development.
• Drive the onboarding of new data and the refinement of existing data sources
through feature engineering and feature selection.
• Apply statistical concepts and cutting-edge machine learning techniques to
analyze cloud demand and optimize data science model code for distributed
computing platforms and task automation.
• Work closely with other data scientists and data engineers to deploy models that
drive cloud infrastructure capacity planning.
• Present analytical findings and business insights to project managers,
stakeholders, and senior leadership and keep abreast of new statistical /
machine learning techniques and implement them as appropriate to improve
predictive performance.
• Oversees the analysis of data and leads the team in identifying trends, patterns,
correlations, and insights to develop new forecasting models and improve
existing models.
• Leads collaboration among team and leverages data to identify pockets of
opportunity to apply state-of-the-art algorithms to improve a solution to a
business problem.
• Consistently leverages knowledge of techniques to optimize analysis using
algorithms.
• Modifies statistical analysis tools for evaluating Machine Learning models.
Solves deep and challenging problems for circumstances such as when model
predictions are not correct, when models do not match the training data or the
design outcomes when the data is not clean when it is unclear which analyses to
run, and when the process is ambiguous.
• Provides coaching to team members on business context, interpretation, and the
implications of findings. Interprets findings and their implications for multiple
businesses, and champions methodological rigour by calling attention to the
limitations of knowledge wherever biases in data, methods, and analysis exist.
• Generates and leverages insights that inform future studies and reframe the
research agenda. Informs both current business decisions by implementing and
adapting supply-chain strategies through complex business intelligence.
Qualifications
• M.Sc. in Statistics, Applied Mathematics, Applied Economics, Computer
Science or Engineering, Data Science, Operations Research or similar applied
quantitative field
• 7+ years of industry experience in developing production-grade statistical and
machine learning code in a collaborative team environment.
• Prior experience in machine learning using R or Python (scikit / numpy / pandas /
statsmodel).
• Prior experience working on Computer Vision Project is an Add on
• Knowledge on AWS and Azure Cloud.
• Prior experience in time series forecasting.
• Prior experience with typical data management systems and tools such as SQL.
• Knowledge and ability to work within a large-scale computing or big data context,
and hands-on experience with Hadoop, Spark, DataBricks or similar.
• Excellent analytical skills; ability to understand business needs and translate
them into technical solutions, including analysis specifications and models.
• Experience in machine learning using R or Python (scikit / numpy / pandas /
statsmodel) with skill level at or near fluency.
• Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid
knowledge of theory and practice.
• Practical and professional experience contributing to and maintaining a large
code base with code versioning systems such as Git.
• Creative thinking skills with emphasis on developing innovative methods to solve
hard problems under ambiguity.
• Good interpersonal and communication (verbal and written) skills, including the
ability to write concise and accurate technical documentation and communicate
technical ideas to non-technical audiences.
Job Profile: SEO Specialist
Department: Marketing
Location: Goregaon, Mumbai
Overview:
The SEO specialist is responsible for driving organic and overall traffic and improving search engine
visibility for the brand. The role requires deep expertise in search engine optimisation, a data-driven
approach, and the ability to execute a comprehensive SEO strategy across all digital channels.
Key Responsibilities:
Develop and execute a comprehensive SEO strategy that aligns with the brand's marketing and
business objectives
Conduct keyword research and analysis to inform content creation and optimisation efforts
Optimise website structure, content, and metadata to improve search engine visibility and drive
organic traffic
Monitor and analyse search engine rankings, traffic patterns, and conversion data to inform and refine
SEO efforts
Stay up-to-date on industry trends and best practices, and incorporate them into SEO strategies
Collaborate with the Marketing Manager, content writers, and designers to ensure all digital assets
are optimised for search engines
Communicate the value of SEO to internal stakeholders and educate them on best practices
Measure and report on the success of SEO initiatives and use data to inform future optimisation
efforts
Key Performance Indicators (KPIs):
Organic and overall traffic growth
Search engine rankings for target keywords
Bounce rate and time on site metrics
Conversion rate and lead generation metrics
Return on investment (ROI) of SEO initiatives
Search engine visibility and website performance, as measured by tools such as Google Analytics and
Search Console
Qualifications:
Bachelor's or master s degree in Marketing, Communications, Computer Science, or a related field
3+ years of experience in SEO, with a proven track record of success
Deep expertise in search engine optimisation, including keyword research, on-page optimisation, link
building, and analytics
Experience with website architecture and development and the ability to collaborate with developers
and designers to implement SEO recommendations
Strong analytical skills, with the ability to use data to inform and refine SEO strategies
Excellent project management skills, with the ability to manage multiple projects and deadlines
Marketing - Hiring
Strong written and verbal communication skills, with the ability to educate and communicate the
value of SEO to internal stakeholders
Ability to work independently and as part of a team
Proficient in respective technology. Good knowledge of tool usage.
Should be comfortable debugging application..
Good knowledge of app deployment process Web Service integration SOAP REST JSON XML
Having experience in Firebase/Google analytics and others app monitoring tools.
Familiarity with cloud message APIs and push notifications.
Experience with third party libraries and APIs Familiarity.
Experience with Database like Sqlite, Ms-Sql, My-Sql, CoreData or Realm, JSON Parsing and Web Services.
Having Experience in Video OTT Platform & Broadcasting with Chat SDKs.
Should have knowledge in Application Security/Encryption
Extensive understanding of the full IOS development life cycle.
Having experience in Agile development methodology.
Knowledge of Unit Testing eg. XCTest.
Framework Proficient understanding of code versioning tools such as Git.
Should have published one or more IOS apps in the app/play store.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Working knowledge of the general mobile landscape architectures trends and emerging technologies Solid understanding of the full IOS development life cycle.
Node JS Developer
JD:
• In depth knowledge of Node.js (with framework, probably Sails.js or at least Express.js)
• Thorough understanding of relational databases such as MySQL or similar technologies.
• Complete knowledge on MongoDB database.
• Excellent coding skill in Node.js, JavaScript
• AWS Hosting.
• Knowledge working closely with git.
• Experience with the Express.js framework.
• Proficiency in Linux environment.
• Agile/Scrum development cycle understanding.
• Excellent communication skills and being able to work independently or in a full team.









