
The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language

About Indigrators solutions
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Hi, Connections!
📢WE ARE #HIRING!📢
👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.
👉Position: #hybrid
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● Develop full-stack features and rapid prototypes
● Develop enhancements to existing software products
● Develop API integrations to external solutions
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👉Experience Required:
➡️ Excellent analytical and troubleshooting skills
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➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices
➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS
➡️ 3+ years of experience with Web Workers and WebSockets
➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency
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Skills / Requirements:
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- Possess excellent analytical and problem solving skills with ability to communicate effectively at all levels of development process.
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We are looking for a React Native Engineer at Prescribe You will be responsible for architecting and developing mobile app in React Native (Android/iOS). You will be joining a talented, collaborative team that is very passionate about solving this massive problem.
Location:
Work from Home
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Below is a list of several skills required to deliver on responsibilities for this role:
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- Python developer with Django experience
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Introduction
Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis. Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting. We are backed by YCombinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, and the Spinal Kinetics as our partners.
Your Roles and Responsibilities
The role involves computer vision tasks including development, customization and training of Convolutional Neural Networks (CNNs); application of ML techniques (SVM, regression, clustering etc.) and traditional Image Processing (OpenCV etc.). The role is research focused and would involve going through and implementing existing research papers, deep dive of problem analysis, generating new ideas, automating and optimizing key processes.
Requirements:
- Strong problem-solving ability
- Prior experience with Python, cuDNN, Tensorflow, PyTorch, Keras, Caffe (or similar Deep Learning frameworks).
- Extensive understanding of computer vision/image processing applications like object classification, segmentation, object detection etc
- Ability to write custom Convolutional Neural Network Architecture in Pytorch (or similar)
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- Effective communication with other project members and project stakeholders
- Detail-oriented, eager to learn, acquire new skills
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Job Description
Essential Responsibilities:
- Study, Design, and prototyping of new technology implementation
- Work in Collaboration with teams
- Work on new technologies and solutions independently.
- Should be able to think out of the box and contribute towards project success
Required Skills:
- Experience in the below backend technologies is a must.
- Python - Django Framework
For Frontend, Min 2+ years of Experience in React or Angular is a must. Knowledge of Design Patterns for scalable Architecture using WebServices, HTML5 / CSS3 / JavaScript, jQuery, OAuth, etc and Maven is compulsory. Good understanding of RDBMS(MySql, Postgres SQL) along with ORM frameworks is also needed. Knowledge of algorithms, Object-Oriented Programming, and Design Patterns is a must.
Nice to Have:
- Knowledge of any cloud
- Knowledge of CI/CD e.g Jenkins
- Knowledge of SQL or NoSQL databases databases like Mongodb, DynamoDb etc
- Python - Django Rest Framework
Desired Characteristics:
- Should be a self-motivated, result-oriented and an excellent team player
- Should be able to work under a competitive time frame and deliver.
- Should be a very fast learner and have excellent problem-solving ability
- Should have excellent written and verbal communication skills.
Basic Qualifications:
- M Tech/MCA/BE/B-Tech in CS, IT, EC
- 0 - 2 years of development experience in developing responsive user interface for single page application.
- Expertise in building products from scratch, actively involved in design, development and unit testing

- To implement the manpower plan in coordination with the Site Head and Department Heads and do the placements and recruitment in line with the recruitment procedures, for all categories and ensure that the manpower strength is always maintained within the budged level.
- To handle the administration of all human resources / personnel systems including performance appraisal systems in respect of all employees of the Site.
- To prepare training plan in consultation with Operations Head and in coordination with all and Department Heads and ensure implementation.
- To ensure that the training records including identified training needs of all employees are maintained and to assist in preparation of Training plan.
- To maintain the Training Hall including the equipments / aids etc.,
- To Co – ordinate and ensure that the evaluation / assessment of all trainees / Probationers of all category and to implement the recommendations.
- To conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees.
- To create a culture to induce personal as well as organization development.
- To ensure that the requirements of health & safety measures for the Site are adhered to and complied with.
- To ensure that the dossier/personnel data of all employees are maintained up-to date and provide the data as and when required.

