Customer Support Engineer

At iDreamCareer, we’re on a mission to democratize career guidance for millions of young learners across India and beyond. Technology is at the heart of this mission — and we’re looking for an Engineering Manager who thrives in high-ownership environments, thinks with an enterprising mindset, and gets excited about solving problems that genuinely change lives.

This is not just a management role. It’s a chance to shape the product, scale the platform, influence the engineering culture, and lead a team that builds with heart and hustle.

As an Director-Engineering here, you will:

• Lead a talented team of engineers while remaining hands-on with architecture and development.
• Champion the use of AI/ML, LLM-driven features, and intelligent systems to elevate learner experience.
• Inspire a culture of high performance, clear thinking, and thoughtful engineering.
• Partner closely with product, design, and content teams to deliver delightful, meaningful user experiences.
• Bring structure, clarity, and energy to complex problem-solving.
• This role is ideal for someone who loves building, mentoring, scaling, and thinking several steps ahead.

Key Responsibilities

Technical Leadership & Ownership

• Lead end-to-end development across backend, frontend, architecture, and infrastructure in partnership with product and design teams.
• Stay hands-on with the MERN stack, Python, and AI/ML technologies, while guiding and coaching a high-performance engineering team.
• Architect, develop, and maintain distributed microservices, event-driven systems, and robust APIs on AWS.

AI/ML Engineering

• Build and deploy AI-powered features, leveraging LLMs, RAG pipelines, embeddings, vector databases, and model evaluation frameworks.
• Drive prompt engineering, retrieval optimization, and continuous refinement of AI system performance.
• Champion the adoption of modern AI coding tools and emerging AI platforms to boost team productivity.

Cloud, Data, DevOps & Scaling

• Own deployments and auto-scaling on AWS (ECS, Lambda, CloudFront, SQS, SES, ELB, S3).
• Build and optimize real-time and batch data pipelines using BigQuery and other analytics tools.
• Implement CI/CD pipelines for Dockerized applications, ensuring strong observability through Prometheus, Loki, Grafana, CloudWatch.
• Enforce best practices around security, code quality, testing, and system performance.

Collaboration & Delivery Excellence

• Partner closely with product managers, designers, and QA to deliver features with clarity, speed, and reliability.
• Drive agile rituals, ensure engineering predictability, and foster a culture of ownership, innovation, and continuous improvement

Required Skills & Experience

• 8-15 years of experience in full-stack or backend engineering with at least 5+ years leading engineering teams.
• Strong hands-on expertise in the MERN stack and modern JavaScript/TypeScript ecosystems.
• 5+ years building and scaling production-grade applications and distributed systems.
• 2+ years building and deploying AI/ML products — including training, tuning, integrating, and monitoring AI models in production.
• Practical experience with SQL, NoSQL, vector databases, embeddings, and production-grade RAG systems.
• Strong understanding of LLM prompt optimization, evaluation frameworks, and AI-driven system design.
• Hands-on with AI developer tools, automation utilities, and emerging AI productivity platforms.

Preferred Skills

• Familiarity with LLM orchestration frameworks (LangChain, LlamaIndex, etc.) and advanced tool-calling workflows.
• Experience building async workflows, schedulers, background jobs, and offline processing systems.
• Exposure to modern frontend testing frameworks, QA automation, and performance testing.

Job description

Opportunity to work on cutting-edge tech pieces & build from scratch

Ensure seamless performance while handling large volumes of data without system slowdowns

Collaborate with cross-functional teams to meet business goals

Required Skills:

Frontend: ReactJS (Next.js must)

Backend: Exp in Node.js, Python, or Java

Databases: SQL (must), MongoDB (nice to have)

Caching & Messaging: Redis, Kafka, or Cassandra exp

Cloud certification is a bonus

A primary source of raw materials for manufacturers globally. A raw material sourcing platform with a mission to be the primary source of raw materials for manufacturers globally. Their cross border supply chain and tech solutions ensures manufacturers have access to the best quality raw materials at the right price.

Job Description

As a Backend Engineer you will be responsible for creating REST APIs which are used to drive the User Interface. Given the nature of the application, these APIs need to be very efficient and high performing.

This requires optimizing queries for faster execution and introducing database changes that may be required. We are looking for individuals with great attention to detail, who are genuine, confident, committed and not only passionate about technology, but excited to work in a fun and friendly start-up environment. T

he ideal candidate will be passionate about technology and GETTING IT DONE.

Responsibilities include:

Develop, test, implement and maintain application software

Take part in software and architectural development activities

Debug application issues and helping support respond to client queries

Participate in application development meetings

Provide accurate estimates, clearly communicate status of tasks and identification of risks

Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem

Performance tuning of application code at different service levels

Interact with customers of the application and help address issues reported

ESSENTIAL SKILLS / EXPERIENCE REQUIRED

1. Bachelor's degree in Computer Science or equivalent
2. 1-3 years of experience with Java and Spring frameworks.
3. Having good knowledge of a scripting language like python is a plus
4. Experience with Spring and Hibernate/ ORM
5. Understanding of relational databases and normal forms
6. Understanding of NoSQL / RDBMS (Mongo or Postgres) and ability to write optimized and high-performing queries
7. Strong understanding of Java concurrency, concurrency patterns, experience building thread-safe code
8. Experience building RESTful web services
9. Strong written and verbal communication skills
10. Strong interpersonal skills and time management skills
11. Strong problem-solving and analytical skills
12. Experience with GIT as a VCS, Unix-based systems
13. Experience with NoSQL Database is a plus Following are a set of 'good to have' skills
14. React AWS Bitbucket, JIRA

Position:

Versatile Commerce is an innovative bespoke software development company with headquarters in the UK and additional locations in the US and India. With a team of over 70 skilled members, we specialize in creating custom IT solutions to address unique client challenges across various industries. Our portfolio includes over 100 projects, ranging from enterprise web applications to infrastructure, mobile apps, and cloud solutions. As strategic partners in our clients' digital transformation journeys, we are committed to driving tangible business outcomes and ensuring they are future ready.

Key Responsibilities:

• Manage External IT Partners: Oversee relationships with external IT partners, especially a Microsoft Partner. Ensure effective communication, collaboration, and goal alignment.

• Develop Systems, Policies, and Procedures: Design and implement strategies for IT systems, policies, and procedures to optimize organizational efficiency and productivity.

• Coordinate Software Releases and Upgrades: Work with technical teams and end-users to manage new software releases, bug fixes, and upgrades, ensuring minimal operational disruption.

• Support and Enhancement Requests: Review and prioritize support and enhancement requests based on business needs. Facilitate resolutions in collaboration with relevant stakeholders.

• Programming in AL, C/AL, & C/SIDE: Customize and develop functionalities within Dynamics NAV/BC using AL, C/AL, and C/SIDE programming languages.

• Oversee Technical Lifecycles: Manage the entire technical lifecycle of IT projects from conceptualization to implementation, including bespoke module development.

• Code Review and 3rd Line Support: Conduct code reviews and provide third-line support to ensure IT solution quality and reliability, addressing complex technical issues.

• Integrate Third-Party Solutions: Ensure seamless integration and interoperability between various IT systems and third-party solutions to enhance functionality and performance. 

Required Qualifications:

• Microsoft Dynamics NAV/D365 Business Central: Deep understanding and hands-on experience with Microsoft Dynamics NAV and/or D365 Business Central.

• Implementation Experience: Proven experience in implementing Microsoft Dynamics 365 Business Central.

• MS Dynamics NAV Background: Strong background in MS Dynamics NAV environments.

• C/SIDE and C/AL Proficiency: Expertise in C/SIDE and C/AL programming, particularly in pipeline configuration.

• SQL Knowledge (Desirable): Familiarity with SQL for database interactions and data-related tasks within Dynamics NAV/BC is beneficial but not mandatory.

• Project Management Skills: Ability to manage multiple projects and tasks simultaneously with strong organizational and multitasking abilities.

Position Overview:

We are seeking a skilled Java Developer to join our dynamic team. The ideal candidate will have a strong foundation in Core Java and extensive experience in developing and deploying applications using Spring Boot, Apache Tomcat, and other related technologies. The candidate should possess expertise in building Restful Web Services, Microservices architecture, and be proficient in implementing multi-threading concepts.

Additionally, experience with Maven, Git, Jenkins, and Agile Scrum methodologies is essential for this role. The candidate should also have a solid understanding of software development lifecycle (SDLC) processes. Familiarity with various databases such as MySQL, PostgreSQL, Oracle, or MongoDB, along with third-party API integration and payment gateway integration, is required.

Key Responsibilities:

• Develop, test, deploy, and maintain Java-based applications.

• Design and implement Restful Web Services and Microservices using Spring Boot.

• Utilize multi-threading concepts to enhance application performance.

• Integrate third-party APIs and payment gateways into applications.

• Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions.

• Participate in Agile Scrum ceremonies and contribute to sprint planning, backlog grooming, and retrospectives.

• Ensure adherence to best practices and coding standards.

• Conduct code reviews and provide constructive feedback to peers.

• Troubleshoot and debug complex issues in production environments.

• Document design decisions, processes, and procedures.

Required Qualifications:

• Bachelor’s degree in computer science, Engineering, or related field.

• Minimum 3 years of experience as a Java Developer with expertise in Core Java.

• Strong knowledge of Spring Boot, Apache Tomcat, and multi-threading concepts.

• Hands-on experience in building Restful Web Services and Microservices architecture.

• Proficiency in using Maven, Git, and Jenkins for build and deployment processes.

• Familiarity with Agile Scrum methodologies and SDLC processes.

• Experience working with databases such as MySQL, PostgreSQL, Oracle, or MongoDB.

• Demonstrated ability to integrate third-party APIs and payment gateways.

• Excellent problem-solving and analytical skills.

• Effective communication and collaboration skills.

• Familiarity with NoSQL databases like MongoDB.

• Knowledge of Azure DevOps for CI/CD pipelines

About Us:

WLBS is a growing web development company made up of passionate developers and designers focused on building high-quality digital solutions. We are looking for a motivated Junior Full Stack Developer with a strong foundation in front-end technologies, especially React, who is eager to learn and grow. While experience in WordPress and PHP is a bonus, we're primarily seeking someone who can adapt quickly and contribute to our projects.

Company Website: https://www.wlbs.dev/

LinkedIn: https://in.linkedin.com/company/winning-link-business-solutions

Job Description:

We are seeking a Junior Full Stack Developer to join our team. The ideal candidate has a good grasp of front-end technologies, particularly React, and is eager to expand their skills across the full stack. You’ll work alongside experienced developers, contributing to exciting web development projects while gaining experience in both front-end and back-end technologies. Knowledge of WordPress and PHP is appreciated but not essential.

Responsibilities:

• Assist in the development and maintenance of web applications using React and other relevant technologies.
• Collaborate with senior developers to ensure high-quality, scalable, and efficient solutions.
• Write clean, maintainable, and well-documented code.
• Contribute to creating dynamic and responsive user interfaces using Next.js.
• Learn and adapt to new tools, technologies, and frameworks in a fast-paced environment.
• Support in troubleshooting and debugging software issues.
• Participate in code reviews, technical discussions, and continuous improvements of the development process.
• Maintain version control and follow collaborative development practices using Git.

Qualifications:

• 6 months to 1 year of professional experience or internships in software development, focusing on Next.js.
• Solid understanding of front-end technologies (HTML, CSS, JavaScript).
• Familiarity with React and state management libraries such as Redux.
• Basic understanding of back-end development and databases (e.g., Node.js, Python, SQL).
• Ability to learn and adapt quickly to new technologies and frameworks.
• Familiarity with version control systems (e.g., Git) and collaboration tools.
• Basic knowledge of RESTful API development.
• Understanding of modern software engineering principles, including responsive design and cross-browser compatibility.
• Good communication and teamwork skills, with the ability to take direction and collaborate effectively.
• Bachelor’s degree in Computer Science, Software Engineering, or related fields.
• Experience with WordPress and PHP development is a plus, but not required.

We are looking for an experienced, ambitious and energetic BD professional to join our Sales team and help us expand our clientele.

Responsibilities:

• Identify the various stakeholders within the targeted organization and understand how to gather key information like reporting structure, budget cycles.
• Finding Key Contacts from the Targeted Accounts / Region & recognize the decision makers to generate Interest among them Via Phone Calls and Emails.
• Networking and Initiating Dialogues with Senior Executives in Corporate (CPO, V. P, Directors Etc. ).
• Prepare and deliver appropriate presentations on our offerings for Sales demo.
• Engage with prospects on an on-going basis for requirement gathering and relationship building throughout the sales cycle.
• Provide strategic inputs for the business based on interactions with prospective customers.
• End to end sales process (From Lead Generation till deal Closure ).
• Selling experience in the IT services/products domain for International Market (especially North America & Western Europe).

Requirements: Experience: 1+ years in:

• Delivering demos and hosting pre-sales calls for US Market preferred.

• Confident & goal-oriented team player with good grip on the English language.
• Powerful verbal, written, presentation, facilitation, communication, relationship building, social networking skills.
• Strategic, analytical and problem solving mindset.
• Ability to work independently and proactively in a dynamic environment.
• Ability to grow and handle more responsibility / accountability.
• Should be comfortable working in flexible shifts timings, as will be handling a Specific Territory in the International Market from Mumbai.