The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Shubham Vishwakarma
Full Stack Developer - Averlon
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Should be good if experience . else intern are most welcome first. unlimited incentives will be provided
We're hiring a Marketing Sales Executive to join our team and help us grow our business! As a Marketing Sales Executive, you'll be responsible for driving sales by developing new business opportunities, building relationships with clients, and promoting our interior design services. With your exceptional communication skills and understanding of marketing strategies, you'll help us achieve our revenue targets and position us as a leader in the industry. If you have a minimum of 3 years of experience in sales and marketing and a passion for interior design, we want to hear from you! Text us back with your name and email address to receive more information about this exciting opportunity. This role requires a proactive approach, excellent communication and networking skills, and a strong understanding of the Turnkey Interiors Projects, Restaurants, Café, Retails,Commercial Offices, Modular Office Furniture, Custom make Office Furniture
*The background has to be from Interior Sales Industry. * your exceptional communication skills and understanding of marketing strategies, you'll help us achieve our revenue targets and position us as a leader in the industry.
* In the field, meeting with clients and closing sales, providing product information and Supporting the client in every way till the sale is closed.
Java|
· Oversee the workflow and the workforce involved in the entire software development process · Responsibilities include creating strategies for optimal performance, coordinating with different teams and departments to identify strengths and weaknesses, implementing training and workshop programs, and liaising with external agencies, including key clients |
- Key Accountabilities
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Application Development · Pioneer and drive Agile development practices, leading sprint teams and backlogs · Provide guidance to the team and ensure they adhere to development standards · Ensure team structure is optimized, and resources managed, to facilitate efficient project delivery - seamlessly integrate, mentor, and manage internal (remote) and external teams (contractors), continually monitoring quality and effectiveness · Innovation and product development – generate and facilitate ideas development, requirement gathering and user evaluation to continually develop new and exciting features and value add services · Balance competing priorities – have a good understanding of software technical debt and ensure we've got the right balance between paying it down, delivering new projects and offering outstanding customer support · Create and/or refine lean processes to ensure effective, scalable, and profitable workflows – identify and analyze problems and implement solutions. Ensure consistent and iterative delivery of high-impact, high-quality work · Ensure that the business objectives and customer requirements are at the heart of all processes and projects · Take part in deep-dive troubleshooting exercises - drive technical post-mortem discussions to identify the root cause of complex issues and implement appropriate solutions Designers & Developers · Manage a team that designs, develops, troubleshoots, and debugs software and is the go-to team for all aspects of maintenance starting with resolving software bugs, managing delivery of software and working on customer escalations · Work with product managers, designers & developers to translate internal and external customer and market requirements into a system, product, and technology roadmaps Vendor Sourcing & Management · Manage relationships with various technology vendors and contract agreements to ensure technically and economically efficient products and services are provided Application Management · Ensure new application upgrades or transformation are compliant with current applications, commercials involved in their upkeep and overlook the future need of applications and their upgrades from software development perspective · Ensure availability of in-house applications to business/ functional users as per requirement · Ensure that in-house application related incidents, events, problems, and service requests get closed in an efficient, consistent manner per the committed SLAs
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- Skills Required for the role
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Strong leadership capabilities |
Excellent client/customer service mindset
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Excellent written, interpersonal, and verbal communication skills |
Project Management and Delivery skills
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IT Product development knowledge |
Analytical and inquisitive, with excellent attention to detail
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Strong stakeholders’ management skills |
Ability to multi-task and stay organized in a dynamic work environment
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Android Development
KotlinJavaThe brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Designing and building advanced applications for the Android platform
- Collaborating with cross-functional teams to define, design, and ship new features
- Unit-test coding for robustness, including edge cases, usability and general reliability
- Working on bug fixing and improving application performance
- Continuously discovering, evaluating and implementing new technologies to maximize development efficiency
Desired Candidate Profile
- Bachelor's degree in computer science or related technical discipline
- 3-6 years Android app development experience
- Strong hands on experience in developing high performance mobile applications
- Strong knowledge of Java, Kotlin, Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns and best practices
- Experience with offline storage, threading and performance tuning
- Ability to design applications around natural user interfaces, such as touch
- Familiarity with cloud message APIs and push notifications
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometer
- Experience in BLE and BT
- Good understanding of unit, system and end to end testing and automation of mobile applications / Android applications
- Familiarity with the MVC and MVVM design patterns
- Knowledge of the open-source ecosystem and the libraries available for common tasks
- Experience building, testing and distributing native apps that consume RESTful services
- Proficient understanding of code versioning tools such as GIT
- Strong analytical and problem solving skills
- Excellent oral and written communication skills
- Good logical sense, strong technical skills and the ability to learn new technologies quickly
- Understanding learner’s career-related aspirations, concerns, and uncertainties throughout the consultation process
- Reviewing a learner's personal and educational background and how these might influence their prospective job-related choices
- Explain the gaps if any, between Aspiration Vs Ability of potential learners
- Informing learners about potential shortcomings in their skill sets and devising strategies to remedy these through appropriate learning solutions
- Proposing career-related options that are based on your insights about market, employability, career, salaries and growth.
- Walking learners through the process of compiling and restructuring their options and taking the best decision for themselves
- Guiding learners through the completion of aptitude, personality, and other related tests.
- Scoring learner’s responses to the tests and other questions, and discussing with them about the results of these.To efficiently carry out your daily responsibility, as a Career Counselor, you will,
- Constantly research and analyze current employment trends in IT industry
- Constantly research and analyze current market trends in emerging technologies
- Adhere to process specifications as guided by your supervisor and training team
- Comply with the organization’s policies and procedures
- Manage your performance to achieve your committed goals
- Develop positive working relationship with all colleagues - management, supervisors, co-counsellors, all support team members
You are a good fit for this role, if you can/have,
- Demonstrate history of performance through target achievements
- Track record of meeting targets & commitments
- Displaying excellent judgement & interpersonal skills
- Showcase your knowledge about ever-changing trends across all dominant industries
- Demonstrate Resilience and emotional balance
- Top-notch investigative, assessment, and communication skills
- Self-learner and invested in self-development
- Hobbies that wake you up early even on week-offs
- Contributing to the business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our firm
- Being a part of the business development team, locating and pitching to leading Advertisers and Brand Marketers within the region.
- Identifying, filtering, calling, emailing and presenting f2f - offerings to new prospects and existing stakeholders.
- Working closely with Engineering, Delivery and Marketing teams to surface opportunities and generate targeted pipeline.
- Fostering and maintaining client relationships with key accounts, coordinating with account management teams for client handovers upon signature of a deal (and again upon occasion for renewals, or upgrades)
- Designing and delivering online media plans / growth strategies / presentations for clients.
- Preparing formats for Sales Collaterals like Proposals, Decks, Engagement Letters, etc.
- Negotiating the terms of agreement and close sales.
- Representing company at trade exhibitions, events and demonstrations.
- During the sales process, if appropriate, managing the proof of concept with support from a product engineer.
- Helping continue to build a strong team environment and set structure for future business development team members.
What you need to have:
- Graduate from Tier1/ Tier2 college
- 2 - 5 years of experience in SaaS or Digital Advertising or SEO technology / agency sales
- Fluent in English and Hindi
- Strong written, verbal, and presentation skills
Preferred Requirements:
- Understand the changing nature of the online advertising industry and ecosystem as a whole
- Natural ability for consultative and solution-based selling
- Proven ability to work well as part of an extended sales team
- Experience selling at the "C" level – CEO and CMO is a plus
- Track record of results-oriented work.
- Experience in a startup or entrepreneurial venture would be a big plus.
- Being relentless in pursuit of growth
- Engineering or Maths Honors educational background
React Native
React.js
Javascript
Python
HTML/CSS- Work as part of a small team to build React Native Application for android and IOS
- Architect, build, and maintain excellent React Native applications with clean code.
- Implement pixel perfect UI's that match designs.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Integrate third-party API's.
- Write unit and integration tests
- Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.
Amazon Web Services (AWS)
KubernetesPythonWhat you do :
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
-
Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare-metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
-
Data management skills
Education :
- Degree in Computer Engineering or Computer Science
- 1-3 years of equivalent experience in DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
-
Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
-
The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings, etc.
- Work with intelligent, fun and interesting people in a dynamic start-up environment.
NodeJS (Node.js)Javascript
Express
MongoDBOur backend(NodeJS+PHP) team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the PHP and NodeJS stack.
Role + Responsibilities:
- Work with the team to design, develop and support scalable applications
- Developing API’s(REST), designing the database schema and implement same in web frameworks like Laravel and Express along with ORM(including migration script and seeds data)
- Very good end-to-end debugging skills in PHP and NodejS stack.
- Write, test, and release production-ready code.
- Work with our DevOps team to ensure continuous deployments of our applications
Person Specification and Qualifications:
- Experience developing highly scalable services and APIs(in NodejS and PHP frameworks)
- Knowledge of data modelling and database performance using NoSQL/SQL
- Strong experience with PHP framework like Laravel(PHP) and JS frameworks like Express, and other Framework In nodeJS.
- Good knowledge in code versioning(git or svn)
- Good knowledge in html templating, javascript, html and css.
- Good experience with code deployment on server like ubuntu, linux.
- Knowledge of SDK integration(social media sdk like Facebook, google, etc and cloud services sdk like AWS and Azure)
- Familiarity developing SaaS applications in AWS/Azure cloud services.
- In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications
What you’ll do:
- Translation of text from English to Odia
- Contribute to Word pool of Odia language database.
- Content creation.
- Research work on Odia language contents, web pages, applications.
- Testing and enhancement of proprietary language technologies
- Development of internal tools
- Maintaining records of work received and work performed etc.
Who you are:
- Graduation/Post graduation in language, Journalism or Mass Communication
- Diploma in Translation will be an added advantage
- Excellent command over English and Odia language
- Working knowledge of text entry in Odia language
- Working experience on Unicode text.
- Good knowledge of computer usage including MS Word and Excel
- Experience in translation/copy-writing or creative writing
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon