
The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language

About Indigrators solutions
About
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Job Description :
We’re looking for a Full Time Project Manager (Payments & Crypto) to oversee initiatives around payment infrastructure, digital wallets, and blockchain integrations. You’ll coordinate between technical, product, and business teams to ensure smooth execution of payment and crypto-related projects.
Responsibilities
• Manage and track progress of ongoing payment and crypto projects.
• Coordinate between product, engineering, design, and compliance teams.
• Set timelines, milestones, and deliverables for payment feature rollouts.
• Report project updates and performance metrics to leadership.
• Identify risks, dependencies, and opportunities for optimization.
Requirements
• 2+ years of experience managing fintech, payments, or blockchain projects.
• Strong understanding of payment gateways, wallets, and crypto ecosystems.
• Excellent communication and stakeholder management skills.
• Hands-on experience with tools like Jira, Asana, or Notion.
True to its name, is on a mission to unlock $100+ billion of trapped working capital in the economy by creating India’s largest marketplace for invoice discounting to solve the day-to-day. problems faced by businesses. Founded by ex-BCG and ISB / IIM alumni, and backed by SAIF Partners, CashFlo helps democratize access to credit in a fair and transparent manner. Awarded Supply Chain Finance solution of the year in 2019, CashFlo creates a win-win ecosystem for Buyers, suppliers
and financiers through its unique platform model. CashFlo shares its parentage with HCS Ltd., a 25 year old, highly reputed financial services company has raised over Rs. 15,000 Crores in the market till date,
for over 200 corporate clients.
Our leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans from financial services serving as the advisory board. We bring to the table deep insights in the SME lending
space, based on 100+ years of combined experience in Financial Services. We are a team of passionate problem solvers, and are looking for like-minded people to join our team.
The challenge
Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India.Find innovative solutions for problems in a yet to be discovered market.
Key Responsibilities
As an early team member, you will get a chance to set the foundations of our engineering culture. You will help articulate our engineering
principles and help set the long-term roadmap. Making decisions on the evolution of CashFlo's technical architectureBuilding new features end to end, from talking to customers to writing code.
Our Ideal Candidate Will Have
3+ years of full-time DevOps engineering experience
Hands-on experience working with AWS services
Deep understanding of virtualization and orchestration tools like Docker, ECS
Experience in writing Infrastructure as Code using tools like CDK, Cloud formation, Terragrunt or Terraform
Experience using centralized logging & monitoring tools such as ELK, CloudWatch, DataDog
Built monitoring dashboards using Prometheus, Grafana
Built and maintained code pipelines and CI/CD
Thorough knowledge of SDLC
Been part of teams that have maintained large deployments
About You
Product-minded. You have a sense for great user experience and feel for when something is off. You love understanding customer pain points
and solving for them.
Get a lot done. You enjoy all aspects of building a product and are comfortable moving across the stack when necessary. You problem solve
independently and enjoy figuring stuff out.
High conviction. When you commit to something, you're in all the way. You're opinionated, but you know when to disagree and commit.
Mediocrity is the worst of all possible outcomes.
Whats in it for me
Gain exposure to the Fintech space - one of the largest and fastest growing markets in India and globally
Shape India’s B2B Payments landscape through cutting edge technology innovation
Be directly responsible for driving company’s success
Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis
Fast track your career with trainings, mentoring, growth opportunities on both IC and management track
Work-life balance and fun team events
Lead Data Engineer
Data Engineers develop modern data architecture approaches to meet key business objectives and provide end-to-end data solutions. You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems. On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product. It could also be a software delivery project where you're equally happy coding and tech-leading the team to implement the solution.
Job responsibilities
· You might spend a few weeks with a new client on a deep technical review or a complete organizational review, helping them to understand the potential that data brings to solve their most pressing problems
· You will partner with teammates to create complex data processing pipelines in order to solve our clients' most ambitious challenges
· You will collaborate with Data Scientists in order to design scalable implementations of their models
· You will pair to write clean and iterative code based on TDD
· Leverage various continuous delivery practices to deploy, support and operate data pipelines
· Advise and educate clients on how to use different distributed storage and computing technologies from the plethora of options available
· Develop and operate modern data architecture approaches to meet key business objectives and provide end-to-end data solutions
· Create data models and speak to the tradeoffs of different modeling approaches
· On other projects, you might be acting as the architect, leading the design of technical solutions, or perhaps overseeing a program inception to build a new product
· Seamlessly incorporate data quality into your day-to-day work as well as into the delivery process
· Assure effective collaboration between Thoughtworks' and the client's teams, encouraging open communication and advocating for shared outcomes
Job qualifications Technical skills
· You are equally happy coding and leading a team to implement a solution
· You have a track record of innovation and expertise in Data Engineering
· You're passionate about craftsmanship and have applied your expertise across a range of industries and organizations
· You have a deep understanding of data modelling and experience with data engineering tools and platforms such as Kafka, Spark, and Hadoop
· You have built large-scale data pipelines and data-centric applications using any of the distributed storage platforms such as HDFS, S3, NoSQL databases (Hbase, Cassandra, etc.) and any of the distributed processing platforms like Hadoop, Spark, Hive, Oozie, and Airflow in a production setting
· Hands on experience in MapR, Cloudera, Hortonworks and/or cloud (AWS EMR, Azure HDInsights, Qubole etc.) based Hadoop distributions
· You are comfortable taking data-driven approaches and applying data security strategy to solve business problems
· You're genuinely excited about data infrastructure and operations with a familiarity working in cloud environments
· Working with data excites you: you have created Big data architecture, you can build and operate data pipelines, and maintain data storage, all within distributed systems
Professional skills
· Advocate your data engineering expertise to the broader tech community outside of Thoughtworks, speaking at conferences and acting as a mentor for more junior-level data engineers
· You're resilient and flexible in ambiguous situations and enjoy solving problems from technical and business perspectives
· An interest in coaching others, sharing your experience and knowledge with teammates
· You enjoy influencing others and always advocate for technical excellence while being open to change when needed
- Must Have worked in a product development for minimum of 1 years
- Must Understand the Product life cycle (Requirement analysis/ design/architecture).
- Must Have hands on Coding Experience in J2EE technologies, Core Java, JavaScript, Web services SOAP, RESTful services
- Good experience on any one application server (WebLogic, WebSphere, Apache servers etc.).
- Database experience in any one DB like Oracle/ MySQL/MS SQL etc.
- Knowledge / Experience with any one open source development tools and frameworks (Eclipse, ANT, Junit, PMD, SVN etc.)
- Ability to understand UML design diagrams. Ideally should have designed some modules in prior projects using OOAD and UML.
- Extensive experience with multi-tier transactional architecture and design.
- Passionate about test driven, clean code, automatically tested and continuous deployment
Good to have:
- Any prior Work or Knowledge on newer technologies like Big data cloud, Hadoop and spark)
- Any prior Work or Knowledge on NoSQL, ORM, AWS Services (EC2, SNS, SQS, S3, Cloudfront)
- Any prior Work or Knowledge/ MOOC on Machine Learning and AI.
- Experience in performance engineering domain (testing, tuning, profiling) will be a definite add-on.
- Expertise with identity management, authentication and information security best practices
- Expertise in working with complex cross-domain applications.
Senior Software Engineer - 221254.
We (the Software Engineer team) are looking for a motivated, experienced person with a data driven approach to join our Distribution Team in Budapest or Szeged to help design, execute and improve our test sets and infrastructure for producing high-quality Hadoop software.
A Day in the life
You will be part of a team that makes sure our releases are predictable and deliver high value to the customer. This team is responsible for automating and maintaining our test harness, and making test results reliable and repeatable.
You will…
•work on making our distributed software stack more resilient to high-scale endurance runs and customer simulations
•provide valuable fixes to our product development teams to the issues you’ve found during exhaustive test runs
•work with product and field teams to make sure our customer simulations match the expectations and can provide valuable feedback to our customers
•work with amazing people - We are a fun & smart team, including many of the top luminaries in Hadoop and related open source communities. We frequently interact with the research community, collaborate with engineers at other top companies & host cutting edge researchers for tech talks.
•do innovative work - Cloudera pushes the frontier of big data & distributed computing, as our track record shows. We work on high-profile open source projects, interacting daily with engineers at other exciting companies, speaking at meet-ups, etc.
•be a part of a great culture - Transparent and open meritocracy. Everybody is always thinking of better ways to do things, and coming up with ideas that make a difference. We build our culture to be the best workplace in our careers.
You have...
•strong knowledge in at least 1 of the following languages: Java / Python / Scala / C++ / C#
•hands-on experience with at least 1 of the following configuration management tools: Ansible, Chef, Puppet, Salt
•confidence with Linux environments
•ability to identify critical weak spots in distributed software systems
•experience in developing automated test cases and test plans
•ability to deal with distributed systems
•solid interpersonal skills conducive to a distributed environment
•ability to work independently on multiple tasks
•self-driven & motivated, with a strong work ethic and a passion for problem solving
•innovate and automate and break the code
The right person in this role has an opportunity to make a huge impact at Cloudera and add value to our future decisions. If this position has piqued your interest and you have what we described - we invite you to apply! An adventure in data awaits.
Currently, we are looking for engineers who are skilled, passionate, driven, and a wee bit crazy (yes, crazy works! ) to join our tribe. The small tweaks you make, the processes you alter, the experiments you run, and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.
Responsibilities:
- Work on cutting edge technical systems and seek to do things no one else has done before.
- Work with a group of people who believe in the utmost transparency and ethical practices.
- Work with full autonomy and high ownership of outcomes
- Add value to our user's life • Evolve as a professional through a learning and challenging journey.
Requirements:
- 4+ years of overall work experience, and a minimum of 2 years of experience in Android development
- Excellent knowledge of Java, Kotlin and Android eco-system
- Experience in software engineering best practices and design principles
- Prior experience in working on scalable Android App • Capable of handling web service integration - RESTful, JSON, SOAP, XML
- A focus and passion for Mobile UI & UX to make apps exciting for the user
- Excellent debugging and optimisation skills
- Rapid prototyping skills for getting product feedback
- Understanding of product development lifecycle
- Experience in React Native is a bonus

- Bachelors degree or equivalent qualification with 2+ years of professional experience in Talent Acquisition.
- 2+ years experience in full lifecycle recruiting in the IT industry.
- An expert level of knowledge in all full lifecycle recruiting components including, sourcing, qualifying, networking, assessing, legal, job analysis, wage and salary trends, relationship management, and due diligence.
- Detailed analysis of the JD - to understand the client's requirement thoroughly.
- Sourcing and screening of valid profiles.
- Ensuring SLAs are met for providing the validated profiles.
- Basic Excel Skills like Vlookup, Pivot, and PPT skills
- Maintaining a detailed tracker and Scheduling the shortlisted profiles for an interview and ensuring regular following up.
- Candidate Selection offers negotiation and follow-up with joining to ensure the onboarding.
- Must be able to manage competing demands, accept generous and constructive feedback, while being extremely adaptable and flexible.
- Ability to handle sensitive and confidential information appropriately.
Preferred Qualifications:
- Work closely with Hiring Managers to plan and close all assignments in the stipulated time frame.
- Develop a strong pipeline of high-caliber talent for all current and anticipated demands.
- Developing and maintaining strong working relationships with internal clients, vendors, and other team members to create a partnership that yields success, predictable results, and credibility.
- Managing the selection, offers, negotiation, closing, and administrative components of the recruitment process.
- Manage mid and senior-level hiring
- Sourcing through various sourcing channels, candidate management, stakeholder management.
- Deliver high-quality work in a high-paced, dynamic work environment consistently by managing time and effort
- Taking initiative to complete unanticipated, and verifying the completeness of your own work
- Deliver high-quality results in a timely manner, individually and through others; initiate action and accomplish goals across a wide range of teams and projects in the face of multiple demands, grow professionally by actively staying up-to-date in areas of expertise.
- Hands-on experience and in-depth understanding of various technologies
- Hands on experience in excel reporting and analyses
- Fully capable of understanding current structures, identifying the issues and rebuilding for the future.
- Technical Bug Solving Ability.
- Extensive knowledge of Mysql database/architecture design & implementation skills.
- A strong handle on JS, Jquery, JSON, Ajax and PHP frameworks.
- Strong knowledge of REST & SOAP API Integration
- Good levels of communication. Both written and verbal.
- The ability to work under pressure and to tight deadlines.








