
The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language

About Indigrators solutions
About
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Job Description :
Position Name : CUDA Developer
Experience : 5+ Years
Opportunity : Full-time, 8 hours/day (4-hour overlap with PST)
Notice Period : Immediate
Summary :
We are looking for an experienced CUDA (Compute Unified Device Architecture) Developer with strong expertise in parallel computing and performance optimization.
Responsibilities :
- Optimize and debug CUDA applications for high performance.
- Improve algorithm efficiency through effective parallelization.
- Stay updated with the latest CUDA advancements.
Requirements :
- Experience : 5+ Years in Software Development, including 3+ Years in CUDA and 5+ Years in C++.
- Technical Skills : Proficiency in C/C++, CUDA (12.0+ preferred), cuBLAS, cuDNN, and performance tuning.
- Other Skills : Strong problem-solving, teamwork, and communication skills.

About Infinx
A unique player in the U.S. revenue cycle market, Infinx combines the best of AI software with qualified domain experts in human intelligence (HI)to deliver a robust, end-to-end solution to our customers. Established in 2011, Infinx has grown rapidly to serve more than 100 customers, including some of the largest hospitals, radiology and imaging centers, and diagnostic labs in the United States. Our offices in Mumbai and Bangalore build the products that serve these customers.
Roles & Responsibilities
Who are we looking for?
We are looking for a technical product manager who can get to the heart of a problem quickly and solve it. If you love to work in a start-up-like and high-performance environment, drive great things, and be great in the process; if you love the amalgamation of Analytics, Machine Learning, and Technology to build world-class software products and solutions; Infinx is the place for you.
As an integral member of the Product team at Infinx, you will be bestowed with the responsibility to ensure product line success. In this role, you will work with the Product Team to shape the direction of Infinx’s Revenue Cycle and Patient Access products that establishes us as a SaaS leader in a highly competitive and rapidly changing healthcare market. Apply your expertise to build products for healthcare providers so that they focus more time on doing what they do best: provide patient care.
How will you lead?
- Liaise with the Product Leadership to prioritize initiatives for scrum teams; define outcomes for sprints and releases
- Work closely with the product engineering team to drive product requirements and ensure the timely release of products and solutions, managing the complete life cycle of products/modules you are responsible for
- Build, groom, and prioritize the backlog based on KPI/data-driven decision-making; value data over opinions
- Drive product releases against committed features and functionalities through feature prioritization and trade-off decision-making with product engineering
- Act like an owner for the success of your product and ensure that product decisions are based on strong logical rigor and in-depth analysis
- Monitor industry trends and evangelize new offerings and solutions with the leadership team; combine tactical roadmaps and requirements with strategic goals
- Collaborate cross-functionally with developers, account leads, operations, and customer success to coordinate releases and deliver high market-acceptance products
What’s our ideal candidate?
- A self-starter who thinks creatively and laterally to create a product that is central to the success of the business
- 3-5 years of product management experience; development experience is a plus
- Familiar with the agile development framework and SDLC; experience with JIRA or other development tracking tools is a plus
- Experience in Analytics and Data-driven decision-making and tools is highly desirable
- Basic exposure to key technologies/products like SQL, Python, AWS, etc. is desirable
- Experience with SaaS/ PaaS products, ETL technologies or data warehouses is a plus
- Exposure to US Healthcare/ Health IT environment is a plus
- Work experience in a startup would be a plus
- Ability to work across geographies and time zones
- Creative, resourceful, detail-oriented, highly organized, and hands-on Strong problem-solving and analytical skills
- Comfortable with a fast-paced, always-on, highly ambiguous environment

4+ years of experience of Java/Kotlin development on Android
Understanding of Android Application Framework
Very good understanding of UI placement, Layouts Wireframes.
Development experience with Android Services, AIDL Binders.
Usage of Design Patterns on Android (MVP, MVVM)
Hands-on experience with Android Studio, SDK, Gradle AVD
Experience in writing Unit tests and Automated Tests using JUnit, Mockito, etc.
Experience with AOSP development and Android NDK.


iOS developer with the knowledge of Objective-C and Swift to create an excellent mobile application for iPhone as well as iPads.
The important role is to develop the apps from scratch by understanding the complete requirements of the customers.
Preferred Skills
Moreover, should have solid one-two years of experience in iOS app development.
iOS app development tools like Xcode and other necessary tools like image-enhancing tools.
The developer should have knowledge of developing apps for iOS up to the latest versions to old versions.
A developer should have enough skills to make the apps more stable.
Additional knowledge about the REST API and other web services are preferable.
Depth knowledge in in-app purchases, mobile payment gateways are most recommended.
Responsibilities
The developer should learn the defensive programming methodology to develop any apps in addition to that new innovative concepts also.
A developer should know how to use the graphics and code in an optimized way to consume a very reasonable volume of device memory.


Job Requirements:
· Bachelor’s degree (minimum) in Computer Science or Engineering.
· Minimum 5 years of experience working as a senior–level Software Engineer
· Excellent programming and debugging skills in RoR and Python
· Experience in web development and automation
· Experience developing on Windows and Linux systems
Although not required, the following are a plus:
· Experience working with Build scripts, Shell scripts, Makefiles
· Experience with Jenkins and other CI/CD tools
· Knowledge of RESTful web services and docker
-Creating Rest based Backend for both Web & Mobile Apps
-Standard Code Quality
-Can work on both SQL and NoSQL DB
-Familiar with GraphQL
Required Candidate profile
-Experience creating backend using Node.JS-Hands on experience with JavaScript Development on both client and server-side
-Experience with modern frameworks and design pattern

We’re hiring a talented Data Engineer and Big Data enthusiast to work in our platform to help ensure that our data quality is flawless. As a company, we have millions of new data points every day that come into our system. You will be working with a passionate team of engineers to solve challenging problems and ensure that we can deliver the best data to our customers, on-time. You will be using the latest cloud data warehouse technology to build robust and reliable data pipelines. Duties/Responsibilities Include:
|
Requirements:
Exceptional candidates will have:
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Job Description :
Roles and Responsibilities:- A cloud engineer is responsible for the design, review of architectures & construction of cloud service provider environments.
- Duties, and Responsibilities may include the following:
- § Responsible for the evaluation of cloud strategy and program architecture
- § Responsible for gathering system requirements working together with application architects and owners
- § Responsible for generating scripts and templates required for the automatic provisioning of resources
- § Discover standard cloud services offerings, install, and execute processes and standards for optimal use of cloud service provider offerings
- § Build software for the organization’s systems and ES as a service offering
- § Stay well-informed of failures and complications related to a cloud offering
- § Responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc.
- § Collaborate with the engineering teams to enable their applications to run on Cloud infrastructure.
- § Experience with OpenStack, Linux, Amazon Web Services, Microsoft Azure, DevOps, NoSQL etc.
Qualifications:
A qualified applicant must possess a thorough knowledge of at least some of the following:
Education
- Bachelor of Science degree in Computer Science, or Engineering, or in other related technical field. In addition to educational qualification, they should possess at least 3-5years IT experience with cloud operations and systems administration
Knowledge Needed-
- A cloud engineer must have adept technical skills and cognate experience to be hired.
- Practical object-oriented development knowledge with at least Scala or Java, knowledge of systems like ZooKeeper, Consul etc., familiarity with containerization technologies such as Docker and Pivotal Cloud Foundry Docker, OpenStack, and Public cloud delivery know-how with AWS and/or Azure
- understanding of software development, engineering, programming languages and tools; Java, Python, Ruby, .NET/C#, HTML, CSS, JavaScript, PowerShell, CI/CD pipelines, and ability to work with Agile methodologies (Scrum, Kanban, Lean Startup, XP)
- Part of the daily tasks of a Cloud Engineer is to work with cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, and Business Analysts), so it is vital that they can work in a team-driven environment
- Cloud technologies become advanced over time, so an essential ingredient that most recruiters look out for in cloud engineers is their willingness to learn and work with new and emerging technologies.
Certification
- Microsoft Azure – 70-533, 70-535 any other infrastructure certification is added advantage.
- Should have relevant cloud certifications such as Microsoft Certified Azure Solutions Architect is added advantage


