The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Summary
We are seeking dynamic and motivated individuals to join our Sales & Marketing team as Property Specialists. In this role, you will be the first point of contact for potential clients, creating a strong first impression and helping them navigate the buying and selling process. This position offers a mix of office and on-site work, giving you the opportunity to collaborate closely with the Sales team and support client visits.
Key Responsibilities
- Call and engage with a specific number of qualified leads per month for property buying and selling.
- Communicate with property owners to understand their requirements.
- Virtually showcase apartments to prospective buyers and assist the Sales team in closing deals.
- Maintain accurate and timely data entry in the CRM system.
- Generate dashboards and reports from CRM for stakeholders.
- Build and maintain a database of potential and current sellers/buyers.
- Coordinate with Operations team for home inspections.
- Explain and demonstrate property features to clients.
- Stay updated on competing products and services in the market.
- Work towards achieving monthly sales targets with the Sales and BD team.
What We’re Looking For
- 1–4 years of experience in a calling or customer-facing role (real estate experience preferred but not mandatory).
- Strong communication skills in English (knowledge of an additional Indian language is a plus).
- Organisational and multitasking skills with attention to detail.
- Enthusiasm to learn and adapt to CRM systems for reporting and record maintenance.
- Ability to thrive in a fast-paced, target-driven environment.
- Willingness to work on weekends (as they are peak days in real estate).
- Positive, collaborative, and motivated mindset.
Why Join Us?
- Exciting opportunity in a fast-growing real estate sector.
- Exposure to both office and on-site sales activities.
- Supportive work environment with learning opportunities.
- Cab service available for women employees post 7:30 PM.
Location: Shanti Nagar, Bangalore
Work Days: Either Tuesday to Sunday or Wednesday to Monday
Work Hours: 10:00 AM – 7:00 PM
Language Requirement: English communication is mandatory
Experience: Minimum 1+ years in a calling role
Cab Facility: Provided after 7:30 PM (for women only)
Role Name: System Analyst/ Business Analyst
Experience: 6-10 years in the Banking Domain as a Banker / Digital Product management
Salary: up to 25 LPA
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Preferred Skills / Experience
• Banking Domain experience – Retail Banking, Payments
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• Agile Methodology
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• Good Communication skills – written and verbal
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• Escalate to the management in case anything is behind schedule
• Be proactive, foresee risks and issues
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon