Customer Support Engineer

JOB DESCRIPTION:

Requirements and Responsibilities:-

• Develop and maintain automation frameworks using Java and Selenium.
• Collaborate with developers, product managers, and stakeholders to ensure quality delivery.
• Analyze defects, perform root cause analysis, and improve test coverage.
• Strong hands-on experience in Java, Selenium WebDriver, and Rest Assured.
• Experience in API Testing, Database Testing, and Performance Testing.
• Knowledge of TestNG/BDD Frameworks, Git, Jenkins, and Agile methodologies.
• Excellent problem-solving and communication skills.
• Domain experience in Banking and FinTech is a plus.

Technical Skills – Must have  

 Lead the design and development of AI-driven test automation frameworks and solutions.

 Collaborate with stakeholders (e.g., product managers, developers, data scientists) to understand testing requirements and identify areas where AI automation can be effectively implemented.

 Develop and implement test automation strategies for AI-based systems, encompassing various aspects like data generation, model testing, and performance evaluation.

 Evaluate and select appropriate tools and technologies for AI test automation, including AI frameworks, testing tools, and automation platforms.

 Define and implement best practices for AI test automation, covering areas like code standards, test case design, test data management, and ethical considerations.

 Lead and mentor a team of test automation engineers in designing, developing, and executing AI test automation solutions.

 Collaborate with development teams to ensure the testability of AI models and systems, providing guidance and feedback throughout the development lifecycle.

 Analyze test results and identify areas for improvement in the AI automation process, continuously optimizing testing effectiveness and efficiency.

 Stay up-to-date with the latest advancements and trends in AI and automation technologies, actively adapting and implementing new knowledge to enhance testing capabilities.

 Knowledge in Generative AI and Conversational AI for implementation in test automation strategies is highly desirable.

 Proficiency in programming languages commonly used in AI, such as Python, Java, or R.

 Knowledge on AI frameworks and libraries, such as TensorFlow, PyTorch, or scikit-learn.

 Familiarity with testing methodologies and practices, including Agile and DevOps.

 Working experience on Python/Java and Selenium also knowledge in prompt engineering.

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Job Description

• Understanding of real estate market
• Designing and implementing of sales strategies for targeted revenue.
• Meetings prospective customers to present project & following up the sales
• Product knowledge by market research for better deliverable
• Achieve Sales targets for all Residential & Commercial Projects
• Respond to customer and broker queries and complaints Timely
• Identify potential customers, engage with them on a regular basis to convert the lead
• Direct Sales & Channel Sales
• Should have good and relevant experience in Sales.
• Good Communication Skills.        

Job Responsibilities:

• Design and build efficient, scalable systems that are used by millions of people,
• Own what you build as you create, test, and refine what’s under the hood of our pages and services,
• Investigate production issues pertaining to customer features to determine root cause and implement solutions,
• Investigate existing queries and write new queries with performance optimization in mind,
• Build well-designed software in a way that is generic, reusable, and easily extensible, as well as solves the business needs and requirements,
• Collaborate with product managers, designers, and software engineers to ensure design vision is maintained, the final markup is standards compliant, and UI deliverables are completed on time,
• Work with the real-time feedback from our users (external and internal) to make the products better,
• Discover, design, develop, deploy, debug. Repeat!

Requirements:

• 1-2 years of experience,
• Proficiency in web scripting programming with PHP,
• Experience with MySQL Databases,
• Top-notch programming skills in JavaScript and a strong understanding of web fundamentals,
• Design, build and maintain high performance, scalable and secure code,
• Experience with cloud services like AWS is plus,
• Experience with MVC architecture is a plus,
• Knowledge / experience in building an API,
• Solid understanding of the foundations of security and best practices,
• Good grasp of data structures and algorithms,
• Excellent problem-solving skills,
• Take ownership of the backend services, ensure the best possible performance, quality and responsiveness, as well as maintaining code quality, organisation and testing/deployment,
• Passionate about technology and willing to develop expertise in an emerging field,
• Strong organisational and communication skills, team player.

Perquisites & Benefits:

• A competitive salary,
• Opportunity to be part of a diverse working environment, valuable social sector work experience,
• Fun, casual, relaxed, and flexible work environment.

•  Software Architecture and Design.

•  Development and Testing.

•  Deployments and Operations.

Roles & Responsibilities :

We are looking for Senior Software Developer (Elixir/ROR) who have past experience in Elixir or Erlang.

• Design and write with the cutting edge Elixir/ ROR language to improve the availability, scalability, latency, and efficiency of the company's range of products.
• Work with the engineering team to explore and create new design/architectures geared towards scale and performance.
• Participate in code and design reviews to maintain our high development standards.
• Engage in service capacity and demand planning, software performance analysis, tuning and optimization.
• Collaborate with product and experience teams to define and prototype feature specifications.
• Work closely with the infrastructure team in building and scaling back-end services as well as performing root cause analysis investigations.
• Design, build, analyze and fix large-scale distributed systems.

Qualifications :

We are looking for developers with 5+ years of experience of which 1-2 yrs of past work experience with ROR / Elixir or Erlang. In terms of Elixir we expect the following:

• You should be aware of idiomatic programming in Elixir, and should have good awareness of concepts such as pattern matching, recursion, and behaviors.
• You should be well versed with concurrency and processes in Elixir. 
• You should be hands on with Genservers, Tasks, Agents, Supervisors, and other OTP concepts in Elixir.
• Plus points if you have worked with data processing libraries such as Genstage, Flow and Broadway.
• 5+ years of overall software engineering experience.
• You should have good experience working with relational and non-relational databases. We use Postgres and Cassandra.
• Good to have but not mandatory working experience with caching tools such as Redis, Queue mechanism setup with RabbitMQ.
• Good knowledge of version management with Git.
• Awareness of TDD. 
• CI/CD knowledge would be a huge advantage.
• Will to design and maintain large scale distributed systems.
• Past experience in building complex applications, either by yourself, or as part of a larger team
• Desire (obsessive?) for maintainability.
• Experience of working with cross-functional remote teams in an Agile software development framework.
• Experience in designing APIs with proper documentation.
• Ability to write useful and maintainable tests.
• Good understanding of the common architectural patterns and design principles.
• Solid understanding of how modern web applications work.
• (Nice to have) Being an active member of the Elixir community (writing blog posts, giving presentations in meetups, etc).
• Strong written and verbal communications skills in English to engage a variety of large audiences, internally and externally.
• Strong analytical and reasoning skills.
• Bachelor’s Degree or equivalent in any relevant discipline.

Company Profile:

Saffron Tech Private Limited

Saffron Tech is a result driven digital transformation company in New Jersey (NJ) & New Delhi. We are known for transforming businesses to digitization. We are providing development services and IT solutions to its clients across the globe. Being in the field of IT for more than 10 years now, the company has successfully executed over 1500 projects for its clients. Saffron Tech Pvt Ltd is a multi-faceted IT firm adept at providing Web and Mobile Application Development, IT Offshore Staffing and Digital Marketing Services.

We are servicing over 500 clients from across the globe. We are a strong 150+ member family at the moment working from state of the art office premises close to Saket, South Delhi. Our primary operational markets are USA, UK, APAC and Middle East. To know more about us and our brands please visit http://www.saffrontech.net/" target="_blank">http://www.saffrontech.net/

• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems
• Good experience as a MEAN Stack Developer.
• In depth experience in  NodeJS, ExpressJS, Angular, Mongo DB, JavaScript.
  
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN Fullstack paradigm.

About Alore

Alore brings revenue velocity to businesses by being their dependable growth operating system.

For further information on what Alore can do for growing businesses, please visit http://alore.io">alore.io

Alore is based out of Singapore with an office at Bangalore.

Who should not apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience
• If you have never worked in a product-led company

CTC:

8.5-10.5 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on delivery schedule) (We do ZERO deductions since the salary will be paid from Singapore)

At this position you will:

• Get solid experience with high-load distributed architecture using REST and Kafka services.
• Work with automated CI/CD processes, AWS cloud, and VoIP.
• Implement and support microservices based on Spring MVC, Camel, MySQL, Mongo, and Kafka.

Requirement

• At least 1 year of experience with Java Core, Java EE, Spring Core, Spring Boot.
• Not more than 3 years of experience in Java Core, Java EE, Spring Core, Spring Boot.
• Deep understanding of SQL database technologies.
• Experience with Scrum / Agile methodology.
• Willingness to learn and explore new technologies.
• Git: merge, rebase, cherry-pick should be fluent.
• Good level of English B1 or higher.

It would be a nice bonus to have:

• Experience with distributed architecture.

• Hands-on experience with Kafka, MongoDB, and Apache Camel.

• Experience with cloud infrastructure (AWS, Google Cloud, Azure, Heroku, etc.).

• Experience with client-side development (we use Angular8 for website).

• A degree in computer science.

• Develop new features and improve existing code in C++, specializing in the iOS/Android platforms.
• Has experience with working on huge codebases and comfortable writing and debugging multi-threaded & asynchronous code in Android and the native C++ libraries.
• Understands the resource constraints of mobile devices and implements accordingly robust and efficient solutions with respect to CPU, memory and battery life.
• Be customer-focused and unafraid to challenge the status quo

• Work as part of a dedicated, high-energy team to develop code that spans multiple products.

• Maintain exceptional development standards, especially related to performance, robustness, and testing.

• Support other development teams, build robust relationships and effectively articulate complex ideas.

• Proactively learn new languages, libraries, and platforms as needed. Adapt quickly to changing requirements.

• Activity planning and estimations
• Participate in the design and architecture of the overall product and lead the same for your features.
• Study upcoming technologies, analyze and propose how they can be incorporated to improve the existing product.
• Create high & low-level design artifacts.
• Code Reviews
• Mentoring Android developers in the team
• Develop document solutions for close to a million Acrobat Android users 
• We are looking for you if your answer to the following questions is YES

• Are you interested to be part of a highly collaborative team developing next-generation document solutions?
• Have you developed mobile applications having complex UI and high performance?
• Do you like to solve problems and possess an aptitude for analytical troubleshooting?