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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

SENIOR DATA ENGINEER:

ROLE SUMMARY:

Own the design and delivery of petabyte-scale data platforms and pipelines across AWS and modern Lakehouse stacks. You’ll architect, code, test, optimize, and operate ingestion, transformation, storage, and serving layers. This role requires autonomy, strong engineering judgment, and partnership with project managers, infrastructure teams, testers, and customer architects to land secure, cost-efficient, and high-performing solutions.

RESPONSIBILITIES:

• Architecture and design: Create HLD/LLD/SAD, source–target mappings, data contracts, and optimal designs aligned to requirements.
• Pipeline development: Build and test robust ETL/ELT for batch, micro-batch, and streaming across RDBMS, flat files, APIs, and event sources.
• Performance and cost tuning: Profile and optimize jobs, right-size infrastructure, and model license/compute/storage costs.
• Data modeling and storage: Design schemas and SCD strategies; manage relational, NoSQL, data lakes, Delta Lakes, and Lakehouse tables.
• DevOps and release: Establish coding standards, templates, CI/CD, configuration management, and monitored release processes.
• Quality and reliability: Define DQ rules and lineage; implement SLA tracking, failure detection, RCA, and proactive defect mitigation.
• Security and governance: Enforce IAM best practices, retention, audit/compliance; implement PII detection and masking.
• Orchestration: Schedule and govern pipelines with Airflow and serverless event-driven patterns.
• Stakeholder collaboration: Clarify requirements, present design options, conduct demos, and finalize architectures with customer teams.
• Leadership: Mentor engineers, set FAST goals, drive upskilling and certifications, and support module delivery and sprint planning.

REQUIRED QUALIFICATIONS:

• Experience: 15+ years designing distributed systems at petabyte scale; 10+ years building data lakes and multi-source ingestion.
•  Cloud (AWS): IAM, VPC, EC2, EKS/ECS, S3, RDS, DMS, Lambda, CloudWatch, CloudFormation, CloudTrail.
• Programming: Python (preferred), PySpark, SQL for analytics, window functions, and performance tuning.
• ETL tools: AWS Glue, Informatica, Databricks, GCP DataProc; orchestration with Airflow.
• Lakehouse/warehousing: Snowflake, BigQuery, Delta Lake/Lakehouse; schema design, partitioning, clustering, performance optimization.
• DevOps/IaC: Terraform with 15+ years of practice; CI/CD (GitHub Actions, Jenkins) with 10+ years; config governance and release management.
• Serverless and events: Design event-driven distributed systems on AWS.
• NoSQL: 2–3 years with DocumentDB including data modeling and performance considerations.
• AI services: AWS Entity Resolution, AWS Comprehend; run custom LLMs on Amazon SageMaker; use LLMs for PII classification.

NICE-TO-HAVE QUALIFICATIONS:

• Data governance automation: 10+ years defining audit, compliance, retention standards and automating governance workflows.
• Table and file formats: Apache Parquet; Apache Iceberg as analytical table format.
• Advanced LLM workflows: RAG and agentic patterns over proprietary data; re-ranking with index/vector store results.
• Multi-cloud exposure: Azure ADF/ADLS, GCP Dataflow/DataProc; FinOps practices for cross-cloud cost control.

OUTCOMES AND MEASURES:

• Engineering excellence: Adherence to processes, standards, and SLAs; reduced defects and non-compliance; fewer recurring issues.
• Efficiency: Faster run times and lower resource consumption with documented cost models and performance baselines.
• Operational reliability: Faster detection, response, and resolution of failures; quick turnaround on production bugs; strong release success.
• Data quality and security: High DQ pass rates, robust lineage, minimal security incidents, and audit readiness.
• Team and customer impact: On-time milestones, clear communication, effective demos, improved satisfaction, and completed certifications/training.

LOCATION AND SCHEDULE:

●      Location: Outside US (OUS).

●      Schedule: Minimum 6 hours of overlap with US time zones.

Job Details

- Job Title: Delivery Manager

- Industry: IT- Services

- Function - Information technology (IT)

- Experience Required: 15-18 years

- Employment Type: Full Time

- Job Location: Hyderabad

- CTC Range: Best in Industry

Preferred Skills: Excellent Communication & Stakeholder Management, Delivery Leadership, Scaled Agile, Program Governance, Cybersecurity Delivery, Executive Communication

Criteria: 

1. 15+ years of experience in IT Services / System Integration / Cybersecurity services companies.

2. Must have handled enterprise client implementation projects (not internal product development only).

3. Proven ownership of end-to-end project delivery including transition to support/AMC.

4. Managed multi-stream technology implementation programs

5. Experience handling BFSI / Ecommerce / Retail / Enterprise clients.

6. Strong executive stakeholder handling and governance reporting

7. Strong hands-on exposure to SDLC delivery models

8. Prior experience delivering Cybersecurity / IAM / Cloud Security / Infrastructure / Enterprise IT projects.

9. Clear understanding of delivery governance, risk management, and milestone control.

10. Candidate must have PMP, AWS certifications for this role.

Note- Only Male candidates will be considered for this role.

Job Description

Head – Project / Delivery Management

Role Overview

We are seeking a highly experienced Project / Delivery Leader responsible for end-to-end delivery of all organizational projects, ensuring quality, timeliness, cost efficiency, and customer satisfaction.

This role demands strong expertise in scaled Agile delivery, SDLC management, cybersecurity projects, stakeholder leadership, and large-scale program execution.

Key Roles & Responsibilities

• Responsible for delivery of all projects across the organization.
• Lead project management across all SDLC delivery methodologies.
• Ensure successful project completion, handover, and future opportunity enhancement.
• Ensure seamless transition of implementation projects to support.
• Manage large-scale programs and multi-team environments.
• Strong decision-making and problem-solving capability.
• Expert client stakeholder management and executive communication.
• Present roadmap status, risks, and issues to executive leadership and mitigate roadblocks efficiently.
• Keep teams aligned with process standards at every stage.
• Monitor project progress and drive performance improvements.
• Prepare and present status reports to stakeholders.
• Own Cost / Quality / Timelines / Cybersecurity deliverables for allocated projects.
• Maximize resource utilization and proactive upskilling based on future demand.
• Ensure Customer Satisfaction (CSAT ownership).
• Complete delivery team management.
• Attrition optimization and team stability management.

Mandatory Skills & Experience

• 15+ years of proven experience in Project/Delivery Management (minimum exposure to Business Analysis).
• Strong expertise in scaling Lean & Agile practices across large development programs.
• Experience managing scaled Agile frameworks such as SAFe, DAD, Scrum, Kanban, or other iterative models at scale.
• Working knowledge of all SDLC delivery models.
• Excellent people and project management skills.
• Strong communication and executive presentation skills.
• Strong analytical and problem-solving ability.
• Experience working in small-scale organizations handling large enterprise clients.
• Proficiency in productivity tools – MS Excel, MS PowerPoint, MS Project.
• Prior experience handling Cybersecurity projects in BFSI, Ecommerce, Retail domains.

Educational Qualifications

• Engineering (CSE/ECE/EEE preferred) + MBA from reputable institutes.
• MBA specialization in Systems / Organizational Management / IT Business Management preferred.
• Management programs from reputed institutes such as IIMs are an added advantage.
• Entire education from English medium.

Additional Requirements:

• Male candidate only
• Clean shave and business formals (Grooming Policy)
• Work from Office only

Certifications

Mandatory:

• PMP
• AWS Certification

Good to Have:

• ITIL
• Certified Scrum Master
• PRINCE2
• CISSP
• CISA

Strong Sales manager, business development manager, accounts sales executive profile

Mandatory (Experience 1): Must have 7+ years of overall Business Development experience in SaaS, or technology solutions/servcies

Mandatory (Experience 2): Must have atleast 3+ years of experience in Selling SaaS of which 1+ should be in global market (USA market preferred)

Mandatory (Experience 3): Must have end-to-end ownership of sales pipeline — lead gen, prospecting, pitching, negotiations, and closure.

Mandatory (Experience 4): Must have hands-on experience driving new business growth, not just managing accounts or partnerships.

Mandatory (Experience 5): Must have demonstrated strong deal-closing capability, including negotiations with C-level or senior stakeholders

Mandatory (Tech Skills ): Must be proficient in CRM tools, sales enablement tools, presentation tools, and proposal documentation.

Mandatory (Company): B2B SaaS (preferred HealthTech, PharmaTech, Biotech, DrugTech..)

Mandatory (Stability): Must have atleast 2+ years of experience in each of the previous companies (if less exp, then proper reason)

Frontend Focused Software Development Engineer

We make websites conversational. Our AI agents turn any website into an interactive experience — chat widgets, intelligent search, and AI embeds that let users ask questions, get answers, and take action without navigating pages. We’re a fast-moving product startup building at the intersection of design and AI, and we need a frontend engineer who brings both craft and conviction to

what they ship.

What We Look For First

Before anything else, we review your work. This is how we assess every candidate:

• GitHub profile — active, with real production repositories. We look at commit consistency, code architecture, folder structure, and how you make decisions under constraints. Boilerplate clones and tutorial repos do not count.
• Live deployed projects — at minimum two publicly accessible web applications. We open them in the browser, resize the window, throttle the connection, and interact with them. We are evaluating visual polish, responsiveness, interaction quality, accessibility, and performance — not just whether it loads.
• UI/UX taste — we will form an opinion on your design sensibility from your live work before we speak to you. If your interfaces feel generic, unfinished, or visually careless, that is signal.
• Code we can read — we will look at your source code. Clean structure, meaningful naming, thoughtful component boundaries, and documented decisions matter as much as functionality.

Applications without a GitHub profile and at least two live deployments will not be reviewed.

The Role

This is a full-ownership frontend role at an early-stage AI startup. You willdesign, build, and maintain the interfaces our customers interact with everyday — from the core product dashboard to landing pages to AI-native conversational experiences. You are not a ticket-taker. You will have direct input on product direction, collaborate closely with founders, and be expected to bring both engineering rigour and design instinct to every surface you touch. We are looking for someone who sits firmly at the intersection of engineering and design: technically deep, visually opinionated, and relentless about quality.

What You’ll Do

Core Engineering - Build and architect production-grade applications using Next.js, React, TypeScript, and Tailwind CSS - Implement modern rendering strategies — SSR, SSG, ISR, CSR — with deliberate performance budgets and Lighthouse targets - Integrate real-time features using WebSockets, Server-Sent Events, and streaming APIs - Connect with Node.js/NestJS and Python backends via REST and GraphQL; implement and maintain auth flows (JWT, OAuth 2.0, session-based) - Manage application state using Redux Toolkit, Zu- stand, or TanStack Query; handle forms via React Hook Form and Zod - Own the frontend testing strategy end-to-end — unit, integration, and E2E — using Jest, React Testing Library, and Playwright - Contribute to CI/CD pipelines, Docker-based development environments, and deployment workflows UI/UX Engineering - Translate product requirements, rough wireframes, and Figma designs into polished, pixel-perfect, and accessible web interfaces — independently, without hand-holding - Build and maintain a scalable design system: tokens, spacing scales, typography hierarchy, colour systems, and reusable component patterns - Apply strong visual design fundamentals — layout composition, typographic hierarchy, whitespace, contrast, and colour — directly in code - Build complex dashboards, data-heavy interfaces, and multi-step interactive workflows with a focus on information architecture and usability - Design and implement AI-native UI patterns: streaming chat interfaces, inline AI suggestions, conversational flows, and real-time response rendering - Implement responsive layouts that work flawlessly across breakpoints, devices, and browsers - Conduct UI/UX self-review on your own work — you catch visual inconsistencies, interaction gaps, and accessibility issues before they reach review - Work with animation and micro-interaction libraries to add purposeful motion that enhances, not distracts

Architecture & Quality - Design modular, scalable frontend folder structures with clear separation of concerns - Enforce component-driven development practices using Storybook - Drive structured code reviews and uphold engineering quality standards across the team - Instrument observability and error tracking on the frontend (Sentry or equivalent) - Mentor junior engineers and establish

patterns the whole team can follow 

What We’re Looking For

• 2+ years of production-grade frontend development — not freelance experiments or internal tools no one uses. Real products, real users, real traffic.
• Expert-level command of Next.js, React, TypeScript, and modern JavaScript (ES6+)
• Deep understanding of browser rendering, layout, and paint — you can diagnose performance issues beyond “run Lighthouse”
• A genuine, demonstrable eye for design — you understand layout, spacing, typographic scale, visual hierarchy, and colour theory, and you apply them instinctively in code
• Ability to independently take a rough idea or wireframe and produce a clean, well-structured, conversion-focused UI
• Strong working knowledge of accessibility standards (WCAG 2.1) and semantic HTML
• Experience building and consuming design systems, and the discipline to maintain them as a product scales
• Familiarity with design tools — Figma proficiency is a strong plus; you should at minimum be able to inspect, extract, and iterate on designs without designer dependency
• Experience integrating frontend applications with Node.js and Python backends
• Solid Git workflows, Docker-based local development, and CI/CD familiarity
• Ownership mindset — you think about the product and the user, not just the Jira ticket

Technical Depth We’ll Assess

During the hiring process, we will evaluate:

• Frontend architecture decisions — how you structure a scalable Next.js application, what tradeoffs you make and why
• UI/UX implementation quality — can you take a design brief and produce an interface that feels professionally crafted
• Performance mindset — code splitting, lazy loading, image optimisation, caching strategies, render optimisation
• State management and data fetching patterns — how you think about client-server state boundaries
• Component design — reusability, composability, prop interfaces, and avoiding premature abstraction
• Testing approach — what you test, how you test it, and how you think about test coverage vs. maintenance cost
• Design system thinking — how you build for consistency and scale, not just the current screen

Nice to Have

• Experience building AI-powered interfaces — streaming responses, type- writer effects, token-by-token rendering, inline AI suggestions
• Motion design experience — Framer Motion, GSAP, Lottie, CSS animations, and purposeful micro-interactions
• Contributions to open-source React, Next.js, or UI library projects
• Experience with data visualisation libraries — Recharts, D3, Visx, or similar
• Prior experience at an early-stage startup where the design–engineering boundary was blurred
• Exposure to growth-focused frontend work — landing page optimisation, A/B testing, conversion-focused UI
• Basic understanding of backend architecture — enough to have an informed opinion on API design Stack Next.js · React · TypeScript · Tailwind CSS · Zustand / Redux Toolkit ·TanStack Query · React Hook Form + Zod · GraphQL / REST · WebSockets· Jest · Playwright · Storybook · Docker · GitHub Actions · Framer Motion · Sentry

What We Offer

• Competitive salary with a strong growth trajectory
• High-impact, high-ownership role — you will directly shape the product experience
• Opportunity to build on cutting-edge AI-driven products from the ground up
• Fast execution cycles, minimal bureaucracy, and direct collaboration with founders
• Learning budget for courses, certifications, and tools
• A culture that values craft — we care deeply about what we ship and how it feels

StepsAI · Hyderabad · We build fast, own things fully, and care deeply about what we ship.

We’re looking for a Senior QA/Test Engineer with strong Azure testing experience to ensure quality and reliability of healthcare data pipelines and APIs. You’ll play a key role in validating data ingestion, transformation, storage, and interoperability using modern Azure services.

🧠 What You’ll Do:

• Test end-to-end healthcare data ingestion pipelines (HL7, JSON, XML, FHIR).

• Validate data workflows using Azure Data Factory, Logic Apps, and Databricks.

• Verify accurate data storage and transformation in ADLS Gen2 before loading into Azure Health Data Services (FHIR Server).

• Perform API testing on services exposed via Azure API Management with focus on performance, security, and compliance.

• Lead defect lifecycle management — logging, tracking, prioritizing, and coordinating triage with developers, architects, and stakeholders.

• Ensure observability and access control using Azure Monitor and Role Based Access Control (RBAC).

• Collaborate with cross-functional teams to uphold quality goals and delivery timelines.

• Ensure adherence to healthcare data standards and privacy regulations.

📌 Required Skills & Experience:

✔ 6+ years of hands-on Azure testing / QA experience

✔ Strong expertise in testing with Azure Data Factory, Logic Apps, Databricks

✔ Proven ability in API testing, performance testing, and security validation

✔ Excellent defect lifecycle ownership and communication skills

✔ Understanding of healthcare data standards (FHIR preferred)

🎯 Nice to Have:

• Azure Certifications – AZ-900, DP-203, or Certified FHIR Specialist

Responsibilities : 

• Design, code, and implement highly scalable and reliable web-based applications.
• Coordinate with other team’s architect, engineers, and vendors, as necessary.
• Deliver on all phases of development work from initial kick-off, technical setup, application
development, and support.
• Identify exciting opportunities for adopting new technologies to solve existing needs and
predicting future challenges
• Perform ongoing refactoring of code, utilizing visualization and other techniques to fast-track
concepts, and delivering continuous improvement
• Work with product managers to prioritize features for ongoing sprints and managing a list of
technical requirements based on industry trends, new technologies, known defects, and issues
• Manage your own time, and work well both independently and as part of a team
• Quickly generate and update proof of concepts for testing and team feedback
• Embrace emerging standards while promoting best practices

Qualifications : 

• Must have java experience
• Experience in computer science, computer engineering
• Web development work experience preferred
• Demonstrated experience in Agile development, application design, software development, and
testing
• Experience with building RESTful APIs
• Expertise in objected oriented analysis and design across a variety of platforms
• Thorough understanding of JSON, Web Service technologies, and data structure fundamentals
• Experience with adaptive and responsive development techniques
• Aptitude for learning and applying programming concepts
• Ability to effectively communicate with internal and external business partners
• Experience with a broad range of software languages and payments technologies is a plus.

Job Description : Agile Expertise Experience managing requirements in an agile format from discovery through to delivery in an ongoing successful/sustainable model Experience as a scrum master & running Agile ceremonies, keeping stakeholders updated wrt to status Capabilities must include: Definition, importance & role ownership of Ceremonies, Scrum recognized and otherwise.  This would encompass, at minimum, Grooming, Sprint Planning, Daily Stand-up, Demo & Retrospective. Deep understanding of a user story & anatomy therein (Actor, Action Taken, Behavior, Business Value Justification acceptance criteria Business Analysis Capabilities 5+ years of business analyst experience performing requirements gathering, elaboration, story creation, acceptance validation etc. 3+ years of Hands-on experience with agile tools like Jira or equivalent Strong discovery experience Process/Sequence diagramming Postman and SOAPUI experience is a plus Diverse group facilitation Should be able to drive consensus around variety of Virtusa and Client business/technical leaders/SMEs

About :

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
1. Better and Easier accessibility, also available on mobile web
2. Access to rich reports which gives you business knowledge, spend
3. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

• drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
• never-say-no attitude, and comes with a win-all attitude
• At the same time, a core ingredient of the DNA is customer empathy
• We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales associate:

• You will pitch about PagarBook desktop solution on field to customers
• You will explain the benefits of PagarBook desktop solution to customers
  • Better and Easier accessibility, also available on mobile web
  • Access to rich reports which gives you business knowledge, spend
  • Unlimited free upgrades for a year
  • Bulk update features
  • Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer

Mandatory requirements:

• Having your own bike is a must
• Smartphone is a must
• Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
• Graduation in any field is sufficient

Benefits:

• Fixed salary upto 25k
• Targets based incentives (no upper cap, average ~10k per month):
• Petrol allowance ~upto INR 3,000 (on actual bills)
• Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

• Onboarding of Customers
  • Meet 30 new clients a day (tracked)
  • Get free trial enabled for 20 clients a day
  • Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
• Retaining customer accounts
  • While we build new businesses, cross-selling would be key
  • Customers should keep using PagarBook desktop beyond 30 days of activation
• Grow customer basket size
  • Identify key SME clusters in the city and prepare an acquisition plan
  • Go aggressive and acquire
• Business acumen & key skills
  • Strong knowledge on PagarBook sales process, services and product
  • Local Market and competition knowledge and clear articulation of PagarBook advantages
  • Strong negotiation and influencing skills to create win-win
  • Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.