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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
We are looking for a Content Writer to produce high-quality documentation that contributes to the overall success of our products and Services. You will join a team of talented marketers who work collaboratively with technology experts.
Responsibilities:-
· Work with internal teams to obtain an in-depth understanding of the product and services.
· Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
· Write easy-to-understand user interface text, online help, and guides for services.
· Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Create and maintain the information architecture
Requirements & Skill:-
· Proven working experience in Content writing, Article writing, blog writing, and post description.
· Ability to deliver high-quality documentation paying attention to detail
· Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
· Excellent written skills in English
· Strong working knowledge of Microsoft Office
Experience in oracle/EBS functional consultant.
Knowledge of OM, INV, procurement, implementation and forms and report.
Responsibilities
- Developing user-facing applications using Vue.js
- Building modular and reusable components and libraries
- Optimizing your application for performance
- Implementing automated testing integrated into development and maintenance workflows
- Staying up-to-date with all recent developments in the JavaScript and Vue.js space
- Keeping an eye on security updates and issues found with Vue.js and all project dependencies
- Proposing any upgrades and updates necessary for keeping up with modern security and development best practices
Skills
- Highly proficient with the JavaScript language and its modern ES6 syntax and features
- Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
- Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
- Understanding of server-side rendering and its benefits and use cases
- Knowledge of functional programming and object-oriented programming paradigms
- Ability to write efficient, secure, well-documented, and clean JavaScript code
- Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest or Mocha
- Proficiency with modern development tools, like Babel, Webpack, and Git
- Experience with both consuming and designing RESTful APIs

EXPERIENCE: 5 – 12 years
LEVEL: Senior & Lead Software Engineers
JOB LOCATION: EPAM India Locations
Must Have Skills :
1. NET Full stack Developer (.NET, C#, JavaScript, Angular 4 & above, PostgreSQL)
2. Experience in Unit testing
3. Hands on experience with building RESTful Web APIs, micro services
4. Experience in Asynchronous programming
5. Good understanding of Authentication and Authorization models in Web APIs
6. Good at Data structure and Algorithms.
7. Experience with Entity framework.
8. Added advantage: Experience in Azure


- 5+ years of experience as a Front-end Developer.
- Proficient understanding of web markup, including HTML5, CSS3.
- Good understanding of client-side scripting and advanced JavaScript libraries/frameworks, such as AngularJS, ReactJS & VueJS.
- Good understanding of asynchronous request handling, knowledge of AngularJS practices and hand on implementation of complex AngularJS applications, directives, controllers, services.
- Good understanding of AJAX and JavaScript Dom manipulation Techniques.
- Experience in JavaScript build tools like grunt or gulp.
- Proficient with the JavaScript language and its modern ES6+ syntax and features.
- Proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM.
- Proficient with the Vue.js ecosystem, including Vue CLI, Vuex and Vue Router.
- Proficient understanding of code versioning tools, such as GIT/Bitbucket.
- Critical thinker and problem-solving skills.
- Good time management skills.
- Great interpersonal and communications skills.
- The ideal candidate should be a creative problem solver at heart who thrives in a team environment.
- Your role will start with contacting potential learners to set up virtual meetings, counsel the learners and sell the course of Upgrad.
We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.
Required Candidate profile
Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions


- Expertise in Java server-side development: Core Java, Golang Servlets, Spring Core, React JS, Spring Boot with GRPC, and Hibernate.
- Exposure to microservice design patterns.
- Good knowledge in Data Structures, Algorithms, Object-Oriented Design, Analysis, Design patterns, and other computer science concepts.
- Knowledge of GraphQL, Kafka, PostgreSQL will be added advantage.

Work Location: Hyderabad
Experience:7 to 12 Years
Package:Upto 16 LPA
Notice Period:Immediate Joiners to 20 days.
Its a Full Time Opportunity with Our Client
Mandatory Skills:HTML,Bootstrap,CSS,Angularjs
Job Description:
-- 6 years of demonstrated experience in creating and implementing UI development.
-- Detailed experience with coding and the ability to troubleshoot and analyze websites using HTML, CSS and comparable languages.
-- At least 3+ years of relevant experience - Proficient understanding of web markup, including HTML5 and CSS3.
-- Experience in Material Design UI framework like Bootstrap.
--In-depth knowledge of CSS, HTML,JavaScript, Responsive rendering of UIs in various browsers
-- Proficient understanding of cross- browser compatibility issues and ways to work around them.
-- Experience on Popular JS framework Angularjs Should have developed web app from design till deployment