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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Job Description:
The Sr. Software Engineer – DevOps will manage CI/CD pipelines, infrastructure, and containerized
environments to ensure reliable deployments.
Experience: 5+ years in DevOps engineering.
Responsibilities:
• Design and implement CI/CD pipelines using Jenkins or GitLab.
• Manage Kubernetes and OpenShift clusters for container orchestration.
• Monitor system performance using Prometheus, Grafana, and ELK Stack.
• Automate infrastructure provisioning with Terraform or Ansible.
Required Skills:
• Expertise in OCP, Kubernetes, Docker, and CI/CD tools.
• Proficiency in IT infrastructure and networking concepts.
Job Type: Full Time
Job Location: Gurgaon,Hyderabad
Job Mode :Work From Office.

About the Role
We are seeking an experienced Senior React Web Developer to join our product development team. As a Senior React Web Developer, you will be responsible for developing and maintaining our web applications using ReactJS and Material UI. You will work closely with other developers, designers, product managers, and stakeholders to create high-quality, user-friendly, and scalable software.
Key Responsibilities:
● Design and develop high-quality, responsive, and user-friendly web applications using ReactJS and Material UI.
● Collaborate with product managers, designers, and stakeholders to ensure the project meets the business requirements and user needs.
● Write clean, maintainable, and efficient code.
● Optimize the application for maximum speed, scalability, and usability.
● Develop reusable UI components and libraries.
● Ensure the technical feasibility of UI/UX designs.
● Identify and troubleshoot bugs and issues.
● Stay up-to-date with the latest trends and technologies in ReactJS, Material UI, and front-end development.
● Participate in code reviews and contribute to the development of best practices.
● Mentor and guide junior developers in the team.
Requirements:
● Bachelor’s degree in computer science or related field.
● At least 7 years of experience in front-end development, with at least 4 years of experience in ReactJS and Material UI.
● Strong proficiency in JavaScript, CSS, HTML, and related web technologies.
● Experience with Redux, Redux Saga, and other state management libraries.
● Experience with building scalable and complex web applications.
● Strong problem-solving skills and attention to detail.
● Experience with Agile development methodologies.
● Strong communication and collaboration skills.
● Experience with Git and version control.
● Ability to work independently and as part of a team.
Preferred:
● Experience with GraphQL and Apollo Client.
● Experience with server-side rendering using Next.js.
● Experience with AWS or other cloud providers.
● Experience with CI/CD pipelines and automation.
● Experience with testing frameworks like Jest, Enzyme, or Detox.
● Experience with UX/UI design and prototyping tools.

Engineering Manager – Backend
Opportunity in this role / Why should you join us?
Series D funded supply chain startup.
Requirements
- Software engineering experience of greater than or equal to 7 years
- Experience managing a technical team of at least 3 people
- Exposure to consumer facing products
- Strong technical background and ability to contribute to design and review
- Familiarity with our tech stack or an analogous tech stack
Technologies Used
- Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
- Languages : Kotlin, Java, Ruby, Javascript, Python
- Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
- Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
- Server management : Amazon ECS, Docker
- Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture
Roles and Responsibilities
This role requires a person to drive the engineering of a set of products by aligning with business and product
stakeholders and building and upskilling a team to aid in this. The responsibilities include:
Business and product alignment and planning
- Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
- Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
- Formalize business requirements into roadmaps and sprints.
- Product and system development
- Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
- Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
- Drive good code review practices, using the review process as a mentoring tool to upskill people.
- Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.
- Project Management
- Drive the execution of the project by delegating tasks effectively.
- Resolve blockers through technical expertise, negotiation and delegation.
- Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.
- Maintenance
- Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
- Performance monitoring and optimization for systems.
- Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.
- Team Management
- Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
- Do periodic assessment of reportees, chart their career growth paths and train them.
- Recruit members into the team by collaborating effectively with the recruitment team.
Product Overview
You will be contributing to products concerning both customers and partner drivers. Product sectors
include:
- Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
- Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
- Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
- Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
- Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.
● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.
Experience: 1year+ in Banking sales such as personal loans, and home loans.
Node JS Developer
Position Type: Full time
Job Description:
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Primary focus will be the development of all server-side logic, definition and maintenance of the databases, and ensuring high performance and responsiveness to requests from the front-end. Will also be responsible for integrating the front-end elements built by the UI team into the application. Therefore, a basic understanding of front-end technologies is a bonus.
Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions
Skills and Qualifications:
- Strong proficiency with JavaScript
- Knowledge of Node.js and frameworks available for it such as Express
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding of Relational Databases
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- 8-15 years relevant progressive experience.


Experience of Min 5yrs of Rel. Exp. into Drupal
Migration exp. in D7 or D8 is mandatory*
Experience is D9 is preferred
Should be an Individual contributor
Should be well-versed with OOPS concepts
Good experience in frameworks like Laravel or code igniter or cake PHP or symfony2
Experience into react would be an added advantage.
We are looking for a Senior Data Engineer to join the Customer Innovation team, who will be responsible for acquiring, transforming, and integrating customer data onto our Data Activation Platform from customers’ clinical, claims, and other data sources. You will work closely with customers to build data and analytics solutions to support their business needs, and be the engine that powers the partnership that we build with them by delivering high-fidelity data assets.
In this role, you will work closely with our Product Managers, Data Scientists, and Software Engineers to build the solution architecture that will support customer objectives. You'll work with some of the brightest minds in the industry, work with one of the richest healthcare data sets in the world, use cutting-edge technology, and see your efforts affect products and people on a regular basis. The ideal candidate is someone that
- Has healthcare experience and is passionate about helping heal people,
- Loves working with data,
- Has an obsessive focus on data quality,
- Is comfortable with ambiguity and making decisions based on available data and reasonable assumptions,
- Has strong data interrogation and analysis skills,
- Defaults to written communication and delivers clean documentation, and,
- Enjoys working with customers and problem solving for them.
A day in the life at Innovaccer:
- Define the end-to-end solution architecture for projects by mapping customers’ business and technical requirements against the suite of Innovaccer products and Solutions.
- Measure and communicate impact to our customers.
- Enabling customers on how to activate data themselves using SQL, BI tools, or APIs to solve questions they have at speed.
What You Need:
- 4+ years of experience in a Data Engineering role, a Graduate degree in Computer Science, Statistics, Informatics, Information Systems, or another quantitative field.
- 4+ years of experience working with relational databases like Snowflake, Redshift, or Postgres.
- Intermediate to advanced level SQL programming skills.
- Data Analytics and Visualization (using tools like PowerBI)
- The ability to engage with both the business and technical teams of a client - to document and explain technical problems or concepts in a clear and concise way.
- Ability to work in a fast-paced and agile environment.
- Easily adapt and learn new things whether it’s a new library, framework, process, or visual design concept.
What we offer:
- Industry certifications: We want you to be a subject matter expert in what you do. So, whether it’s our product or our domain, we’ll help you dive in and get certified.
- Quarterly rewards and recognition programs: We foster learning and encourage people to take risks. We recognize and reward your hard work.
- Health benefits: We cover health insurance for you and your loved ones.
- Sabbatical policy: We encourage people to take time off and rejuvenate, learn new skills, and pursue their interests so they can generate new ideas with Innovaccer.
- Pet-friendly office and open floor plan: No boring cubicles.

