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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Job Posting: Sales Engineer
Location: Southern part of India ( Hyderabad / Nearby Location)
Industry: Production / Manufacturing / Maintenance
Experience: 1–4 years
Education: B.E. / Diploma (Mechanical)
Must be Only from Power Industry
Job type : Field work need to visit industries do marketing of the products ( Quarterly visit to their Mumbai) Office
Working Days : Monday to Saturday - Saturdays half day
Working time :9:30 to 6pm
Opening for Sales Engineer for a global leader in wear-resistant solutions, serving industries such as Power, Steel, Mining, and Cement. With operations and associations across the UAE, South Africa, USA, and India
Key Responsibilities
Achieve assigned sales targets for products and solutions.
Engage with corporate customers for business development and relationship management.
Conduct technical presentations and product demonstrations at client sites.
Handle technical and commercial aspects of customer inquiries.
Ensure prompt resolution of customer complaints and quality issues.
Develop and execute short-term and long-term marketing goals.
Submit regular reports on marketing activities and progress.
Be open to travel or relocation across India as required.
(For Managerial Role) Lead and mentor application engineers to streamline production systems and processes.
Desired Candidate Profile
1–3 years of experience in selling equipment or machinery in Power, Steel, Cement, or Mining sectors.
Strong knowledge of Power sector operations.
Excellent communication skills in English and Hindi (Tamil/Telugu preferred).
Proven ability to handle clients and achieve sales targets.
Team-handling experience is an added advantage.
About Nomiso India: Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management.
Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems.
At Nomiso, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We’re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment – with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.
We invite you to push your boundaries and join us in fulfilling your career aspirations!
What You Can Expect from Us:
We work hard to provide our team with the best opportunities to grow their careers. You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let’s make your career great!
Position Overview:
As our Senior Engineer (Back End), you'll be responsible for building new features, enhancing the existing ones as well as supporting them in production. You will also be responsible for building reusable libraries or technology platforms that address multiple use cases. You will work towards delivering specific milestones and objectives in a very dynamic environment.
Roles and Responsibilities:
● Working closely with the Engineers to develop the best technical design, strategy and drive execution to build capabilities into the platform
● Owning the delivery of various timelines, ensuring that key milestones are met and deliveries are of the highest quality
● Establishing various best practices for software development and encouraging their adoption with the team and organization
● Collaborate with other non-technical stakeholders of the business which includes Product Managers, Designers, Marketing etc.
● Encouraging and mentoring an excellent team of talented engineers by mentoring them and working with them to remove any roadblocks
● Functional availability of the software developed, enhancing the product based on functional requirements
● Managing cloud-based services, web applications for their functional correctness, availability, security
● Deploy and maintain enterprise class RESTful, GRPC based services
● Own the engineering excellence and operational readiness of the service driving the SLO,SLI, SLA of the relevant services
● Take ownership to drive quality of the services under your purview via integration test and unit test coverage
● Responsible for all microservices within your purview responsible driving their quality, security,availability, scalability and other “ilities”
● Dive deep into each issue, own reactive fixes, and execute long term fixes
● Assist other Support Engineers on complex RCA issues
● Provide technical mentoring and guidance to other engineers
● Provide L3 engineering support
Must Have Skills:
- Overall experience 7+ years and relevant at least 3+ years in Golang with Java
- Strong design and architectural experience in building various highly-scalable and highly-available products
- Strong understanding of the SDLC Activities which include Analysis, Design, Development, Testing, Deployment and Post-Production Support etc.
- Proficiency in at least one server side framework for Go Lang
- Experience working on NoSQL & SQL Databases such as MySQL, PostgreSQL, MongoDB, Redis etc
- Deep Dive, problem-solving, RCA and systematic thinking to reach the cause of issues
- Able to work independently and multi-task effectively
- Program at a system level and able to manage service stability
- Excellent experience maintaining, scalable, extensible code
- Methodical in maintaining up to date documentation
- Metric-driven mindset and obsessive about ensuring clean coding practices
- Preferred experience in product development
- Preferred working experience on microservices platforms
- Proficiency in at least one modern web front-end development framework such as React JS will be a bonus
Good to Have Skills:
- Preferred experience in Elasticsearch and Kibana (ELK Stack)
- Preferred experience with messaging systems like RabbitMQ
Qualification:
- Bachelor of Science in Computer Science or equivalent technical training and professional work experience.
Responsibilities
• Should be able to understand functional & technical requirements from business and come up with solutions.
• Development, Support, Debugging and troubleshooting of the existing developed applications (Forms, Reports, Interfaces etc.).
• Should be able to configure Oracle EBS/Cloud including the configuration of Business Processes and security.
• Integrations of customized applications with Oracle standard applications modules.
• Should be very strong in SQL and strong in PLSQL (especially Packages, Procedures and Functions).
• Database structure design for Tables, views, sequences, synonyms, and database triggers etc.
• Training users/BSAs when required & preparing technical documentation.
• Ensure customer satisfaction, Self-drive and perform duties with minimal supervision.
• Ensure tickets are resolved within SLA’s and assignments are completed within the agreed deadlines
• Good enough to understand the existing PLSQL packages/procedures/functions and modified / create new ones as needed.
• Ability and willingness to stay updated with the latest developments and updates in Oracle Fusion technologies and best practices.
Requirement:
• 4+ years of Technical or Techno-Functional experience in Oracle EBS R12/Cloud Applications on Oracle HR/HCM (Any Modules in HR), SQL/PLSQL.
• Good experience with HR/HCM (Any Modules in HR) is a must and should understand the functionality.
• Should be able to understand (Any Modules in HR) data model and should be quick enough to switch from one product to another product easily.
• Ability to develop custom solutions, extensions, and integrations to meet specific business requirements.
• Proficiency in creating custom reports, dashboards, and analytics using Oracle BI Publisher, Oracle OTBI (Oracle Transactional Business Intelligence), and other reporting tools.
• Knowledge of security models, user roles, and access controls within Oracle Fusion applications to ensure data integrity and compliance.
• Strong analytical and problem-solving skills to identify and address technical issues, system errors, and integration challenges.
• Good to have experience in Performance tuning techniques.
• Effective communication skills at all organizational levels, including written, oral, and presentation skills.
• Should be a good team with can do attitude.
• Capability to switch and willingness to work in any of the technologies as per the need basis.
• Should have a good understanding in working with onsite-offshore model.
Sureify drives customer engagement between the customer and their insurance company by incorporating web & mobile apps, into the insurance product experience. Our product is controlled by our backend dashboard so insurers can get the latest IoT data streaming in. The SaaS platform is designed to ensure that insurers never miss opportunities to increase engagement with their existing customer base.
We are looking for a Full Stack Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works. On the backend, you will have the opportunity to help our product scale and be involved in the further architecture of the Sureify platform.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Build scalable architecture to support millions of users
- Ensure the technical feasibility of UI/UX designs
- Work closely with the UI/UX designers and product managers
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members and stakeholders
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- 2+ years of experience with Full-Stack web development
- Proficient in PHP or Python or Golang.
- Experience in Golang is an added advantage.
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of asynchronous request handling, partial page updates, and AJAX.
- Use test-driven development and acceptance tests to ensure feature quality
- Excellent relational database skills with MySQL
- Experience with building restful JSON web services
- Knowledge of APIs, such as Twitter, Facebook, Google maps, Instagram, etc.
- Ability to clearly articulate and demonstrate the value proposition.
- Provides technical support, configuration, and administration of Citrix environment
- Develops processes, procedures, and technical documentation for management of Citrix environment
- System and application health monitoring and reporting
- Consulting with application owners to install and tune their applications
- Provides technical support, configuration, and administration of Windows Server as required
- Assists with architectural design to improve reliability, performance, and efficiencies
- Responds to situations where standard procedures have failed in isolating or fixing problem.
- Provide support for a 24 x 7 operation, when required
- Establishes strong working relationships with key staff members in departments.
- Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities
- Strong ability to communicate effectively and multi-task with minimal supervision
- Current certifications with Cisco, Citrix & Microsoft required
- Strong understanding of TCP/IP and OSI model
- Experience in Citrix XenApp, XenDesktop and XenServer technologies.
- 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience.
- A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures.
Company: 3i Infotech Ltd
Location: Mumbai / Hyderabad
Job type: Full Time, Work from office
Looking for Core Java, Micro services, Spring Boot, Hibernate, Angular
Open Positions: Java Full - Stack Developer || 3 to 6 years exp – (Full stack 8)
Immediate Joiners
CTC: - 10 LPA
JD for Java Developer
Must Have Skills : Core Java ,Microservices , Angular8, Spring boot framework
Minimum 4-8 years of experience in design, development, and deployment of JAVA/J2EE-based applications, writing PL/SQL queries/store procedures.
Strong hands-on experience in design, development, and deployment of J2EE based application database design, PL/SQL complex queries, and Store procedures XML, HTML, JavaScript, AJAX
- Expertise on XML, HTML, JavaScript, AJAX
- Proficient in handling and writing complex PL/SQL queries and Stored procedures
- preferable work experience on JBOSS as an application server or any other J2EE application server
- Should have sound knowledge in product customization, implementation, and maintenance aspects
- Foresighted & good judgment in problem-solving.
- Capable of paying attention to detail.
- Good analytical and logical thinking.
- Prioritizing and organizing
- Team Player with a positive attitude.
- Process knowledge/Technical expertise
- Good Written and Verbal communication Skills
Expi with Node.js, Express, Feather JS
3rd party API integration knowledge
Database- MySql or NoSql
Kafka Client Integration with Nodejs
Redis integration using Nodejs
Experience in writing Web Services
Must have good understanding in concept of Object Oriented Programing
Experience in writing clean, scalable code using .NET programming languages
Experience with source control and build technology
Capability to provide Sprint Demo to client and stakeholders if required
Experience developing in agile methodology and understanding of the agile principles
Unit testing with NUnit, Moq etc
Preferred candidates who are experienced with Azure.
Responsibilities
- Manual Testing + Test Automation
- Manual testing (Functional), Database testing
- Exposure in Selenium, Javascript, etc
- Exposure in Agile and DevOps
- Excellent communication skills
- Review requirements, specifications and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities
- Design, develop and execute automation scripts using open source tools
- Identify, record, document thoroughly and track bugs
- Perform thorough regression testing when bugs are resolved
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Track quality assurance metrics, like defect densities and open defect counts
Stay up to date with new testing tools and test strategies
Requirements
- Proven work experience in software development
- Proven work experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Hands-on experience with automated testing tools
- Solid knowledge of SQL and scripting
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus
- BS/MS degree in Computer Science, Engineering or a related subject
- Knowledge about API/Service Testing would be important
Position open for Sales professional who has experience in sales and business development for Set Top Boxes /OTT services/IPTV for Cable TV Operators, Broadcasters and Content Aggregators. Person should take of full responsibility of entire Cycle of Sales in organisation and report to CEO.
• He/She must be able to handle team from different location and also work as a sole player in sales department. • Making Sales presentations, collateral and other marketing materials to maximize sales acquisition effectiveness and conversation rate of qualified leads to become customers. • Generate sales pipeline, qualifying opportunities, and accurately forecast pipeline via all channels that convert into new customer acquisitions including trade shows, email, social media, website, and direct mail. • Maintain quality service by establishing and enforcing organization standards, to be a perfect representation of organisation • Business case creation and presentation to CXO organization within organisation. • Contribute to team’s effort by accomplishing related results as needed. • Maintain knowledge and awareness of competitors' products, pricing, discount structures and overall strengths and weaknesses • Generate business opportunities and manage the sales process through to closure of the sale and meet the quarterly sales goals. • Work on Client meeting / solution pitch / RFP response / RFI response / presentation / proposal writing. • Brainstorm new and creative growth strategies and conducts research on the clients, market, vendor competition, possible tie-ups and go-to-market strategies Business
Skills Required: • Good communication Skills, Lead generation and case qualification, nurture sale and effective closing Skills; • Motivation for Sales, Prospecting Skills, Sales Planning, address and/or create Customer Needs and sell related products, • Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism.
Industry: Broadcast Media




