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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language

Roles and Responsibilities
We’re looking for an experienced SQL Developer with 3+ years of hands-on experience to join our growing team. In this role, you’ll be responsible for designing, developing, and maintaining SQL queries, procedures, and data systems that support our business operations and decision-making processes. You should be passionate about data, highly analytical, and capable of working both independently and collaboratively with cross-functional teams.
Key Responsibilities:
Design, develop, and maintain complex SQL queries, stored procedures, functions, and views.
Optimize existing queries for performance and efficiency.
Collaborate with data analysts, developers, and stakeholders to understand requirements and translate them into robust SQL solutions.
Design and implement ETL processes to move and transform data between systems.
Perform data validation, troubleshooting, and quality checks.
Maintain and improve existing databases, ensuring data integrity, security, and accessibility.
Document code, processes, and data models to support scalability and maintainability.
Monitor database performance and provide recommendations for improvement.
Work with BI tools and support dashboard/report development as needed.
Requirements:
3+ years of proven experience as an SQL Developer or in a similar role.
Strong knowledge of SQL and relational database systems (e.g., MS SQL Server, PostgreSQL, MySQL, Oracle).
Experience with performance tuning and optimization.
Proficiency in writing complex queries and working with large datasets.
Experience with ETL tools and data pipeline creation.
Familiarity with data warehousing concepts and BI reporting.
Solid understanding of database security, backup, and recovery.
Excellent problem-solving skills and attention to detail.
Good communication skills and ability to work in a team environment.
Nice to Have:
Experience with cloud-based databases (AWS RDS, Google BigQuery, Azure SQL).
Knowledge of Python, Power BI, or other scripting/analytics tools.
Experience working in Agile or Scrum environments.

Data Scientist
Job Title: Data Scientist – Data and Artificial Intelligence
Location: Hyderabad
Job Type: Full-time
Company Description:
Qylis is a leading provider of innovative IT solutions, specializing in Cloud, Data & AI,
and Cyber Security. We help businesses unlock the full potential of these technologies
to achieve their goals and gain a competitive edge. Our unique approach focuses on
delivering value through bespoke solutions tailored to customer specific needs. We are
driven by a customer-centric mindset and committed to delivering continuous value
through intellectual property accelerators and automation. Our team of experts is
passionate about technology and dedicated to making a positive impact. We foster an
environment of growth and innovation, constantly pushing the boundaries to deliver
exceptional results. Website: www.qylis.com, LinkedIn:
www.linkedin.com/company/qylis
Job Summary
We are an engineering organization collaborating directly with clients to address
challenges using the latest technologies. Our focus is on joint code development with
clients' engineers for cloud-based solutions, accelerating organizational progress.
Working with product teams, partners, and open-source communities, we contribute to
open source, striving for platform improvement. This role involves creating impactful
solution patterns and open-source assets. As a team member, you'll collaborate with
engineers from both teams, applying your skills and creativity to solve complex
challenges and contribute to open source, while fostering professional growth.
Responsibilities
• Researching and developing production-grade models (forecasting, anomaly
detection, optimization, clustering, etc.) for global cloud business by using
statistical and machine learning techniques.
• Manage large volumes of data, and create new and improved solutions for data
collection, management, analyses, and data science model development.
• Drive the onboarding of new data and the refinement of existing data sources
through feature engineering and feature selection.
• Apply statistical concepts and cutting-edge machine learning techniques to
analyze cloud demand and optimize data science model code for distributed
computing platforms and task automation.
• Work closely with other data scientists and data engineers to deploy models that
drive cloud infrastructure capacity planning.
• Present analytical findings and business insights to project managers,
stakeholders, and senior leadership and keep abreast of new statistical /
machine learning techniques and implement them as appropriate to improve
predictive performance.
• Oversees the analysis of data and leads the team in identifying trends, patterns,
correlations, and insights to develop new forecasting models and improve
existing models.
• Leads collaboration among team and leverages data to identify pockets of
opportunity to apply state-of-the-art algorithms to improve a solution to a
business problem.
• Consistently leverages knowledge of techniques to optimize analysis using
algorithms.
• Modifies statistical analysis tools for evaluating Machine Learning models.
Solves deep and challenging problems for circumstances such as when model
predictions are not correct, when models do not match the training data or the
design outcomes when the data is not clean when it is unclear which analyses to
run, and when the process is ambiguous.
• Provides coaching to team members on business context, interpretation, and the
implications of findings. Interprets findings and their implications for multiple
businesses, and champions methodological rigour by calling attention to the
limitations of knowledge wherever biases in data, methods, and analysis exist.
• Generates and leverages insights that inform future studies and reframe the
research agenda. Informs both current business decisions by implementing and
adapting supply-chain strategies through complex business intelligence.
Qualifications
• M.Sc. in Statistics, Applied Mathematics, Applied Economics, Computer
Science or Engineering, Data Science, Operations Research or similar applied
quantitative field
• 7+ years of industry experience in developing production-grade statistical and
machine learning code in a collaborative team environment.
• Prior experience in machine learning using R or Python (scikit / numpy / pandas /
statsmodel).
• Prior experience working on Computer Vision Project is an Add on
• Knowledge on AWS and Azure Cloud.
• Prior experience in time series forecasting.
• Prior experience with typical data management systems and tools such as SQL.
• Knowledge and ability to work within a large-scale computing or big data context,
and hands-on experience with Hadoop, Spark, DataBricks or similar.
• Excellent analytical skills; ability to understand business needs and translate
them into technical solutions, including analysis specifications and models.
• Experience in machine learning using R or Python (scikit / numpy / pandas /
statsmodel) with skill level at or near fluency.
• Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid
knowledge of theory and practice.
• Practical and professional experience contributing to and maintaining a large
code base with code versioning systems such as Git.
• Creative thinking skills with emphasis on developing innovative methods to solve
hard problems under ambiguity.
• Good interpersonal and communication (verbal and written) skills, including the
ability to write concise and accurate technical documentation and communicate
technical ideas to non-technical audiences.
Position: Senior DevOps Engineer (Azure Cloud Infra & Application deployments)
Location:
Hyderabad
Hiring a Senior
DevOps engineer having 2 to 5 years of experience.
Primary Responsibilities
Strong Programming experience in PowerShell and batch
scripts.
Strong expertise in Azure DevOps, GitLab, CI/CD, Jenkins and
Git Actions, Azure Infrastructure.
Strong
experience in configuring infrastructure and Deployments application in
Kubernetes, docker & Helm charts, App Services, Server less, SQL database, Cloud
services and Container deployment.
Continues
Integration, deployment, and version control (Git/ADO).
Strong experience in managing and configuring RBAC, managed identity and
security best practices for cloud environments.
Strong verbal and written communication skills.
Experience with agile development process.
·
Good analytical skills
Additional Responsibility.
Familiar with
various design and architecture patterns.
Work with modern frameworks and design patterns.
Experience with cloud applications Azure/AWS. Should have experience in developing solutions and plugins and should have used XRM Toolbox/ToolKit.
Exp in Customer Portal and Fetchxml and Power Apps and Power Automate is good to have.

AD Skills:
- Implementing Active Directory Infrastructure
- Expertise on Windows Infrastructure components integration like DNS, DHCP etc.
- Assess Domain Controllers, Domain Architecture, Centralized Migrations, GPO Designs, Windows DNS/DHCP Management and Forest Level Trust Architecture
- Cloud Service integration with Active Directory including Amazon Web Services and Azure Active Directory Services
- Multi Forest/Domain Active Directory and DNS migration
- In depth knowledge of AD Site Topology, OU’s Structure, Group Policies, NTP, LDAP and implementation and AD components
- Good knowledge on AD Security and identity principals
- Strong integration experience of ADFS and integration with the on-prem Active Directory

A Product based company is looking out for software engineers in the following categories.
If your profile matches any of the skills&experience categories and you are looking for a change, Salary won't be a constraint for the right candidate
Category : 0 to 2 years of experience in mobile applications development for android or iOs platforms.
Expert knowledge and experience in video compression standards, such as H.265, H.264, HEVC, VVC, VP9, AV1
Experience in hardware encoding
Experience in streaming technologies like RTSP, RTMP, SRT, Transport over UDP/TCP
Experience in hardware video I/O will be an added advatage
Experienced in assessing visual quality using both objective metrics and subjective techniques
Excellent software design and debugging skills and solid programming skills in C/C++ Good written and oral communication skills
Familiarity with video processing algorithms such as scaling, noise reduction, tone mapping, etc would be a plus
Familiarity with the latest computer vision and deep learning technologies would be a plus


Skills:
- .NET framework, VB, C#
- HTML 5, Bootstrap, CSS, Less .
- Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
- Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
- Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
- AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
- Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.
Key Strengths :
- Good debugging skills.
- A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
- Highly motivated team player.
- Experience in working on multiple projects simultaneously.
- Quick learning of any new technologies.
- Capable to take independent responsibility as well as ability to contribute and be a productive team member.
Key responsibilities:
- Involved into discussion of design and development of new feature enhancement.
- Involved in integration with the IoT devices over the TCP binary protocol.
- Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
- Coordinating with the testing team for fixing bugs.
- Coordinating with firmware (Embedded) team for device integration.
- End to end design and development of modules.

Deployment - client location, Hyderabad
Position - Permanent
Note : Immediate joiners needed only.
Job description:
8+ years of overall IT experience with .NET framework and Azure
. large/Enterprise Customer end to end Consulting Experience.
. Expert in C# development, .NET Core, React, Angular, PowerShell and Azure developments like Web jobs, REST based Web API.
- Experience in Azure and AWS Cloud
- Experience of working on Agile projects.
- Proven track record delivering complex projects end to end.
- Application Architectures including the use of cloud-based technology capabilities such as Teams, SPO, Azure, Application Life Cycle Management and Application Platform processes and technology.
- Troubleshoot and debugging technical issues in a variety of application environments.
- Oversee deliverables from partners, subcontractors, and resources .
- IP Reuse and IP creation
- Drive operational excellence and innovation, leveraging new ideas contributing to increasing Microsoft value to customers.
- Fluent in English, verbal, and written communications skills.
Qualification
- Must have a degree in Computer Science Engineering or equivalent work experience. Higher relevant education preferred.
- Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.
- Having Microsoft Certifications (M365, Azure, AWS, SharePoint, .Net) is a plus.
This is a Contract Based role only
Not a "Fulltime opportunity"
Role Summary:
The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.
DUTIES / ACCOUNTABILITIES
Responsibilities include, but may not be restricted to:
- Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
- Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
- Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
- Complies with and helps to enforce design and coding standards, policies and procedures.
- Ensures documentation is well maintained.
- Ensures quality of coded components by performing thorough unit testing.
- Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
- Reports status, issues and risks to tech leads on a regular basis
- Improves skills in automation products by completing automation certification.
- Mentors junior developers and performs code reviews for quality control.
Qualifications
EDUCATION
- Bachelor university degree in Engineering/Computer Science.
KEY SKILLS
- 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).
- Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
- Understands development methodology and lifecycle
- Should be trained on RPA tools (Blue Prism/Automation Anywhere).
- Self-motivated, team player, action and results oriented.
- Well organized, good communication and reporting skills.
Desirable:
- Prior experience in UI automation, Robotics process automation is an added advantage.
- Certification in Robotics