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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Position Overview

We are seeking an experienced Solutions Architect to lead the technical design and implementation strategy for our finance automation platform. This role sits at the intersection of business requirements, technical architecture, and implementation excellence. You will be responsible for translating complex Statement of Work (SOW) requirements into comprehensive technical designs while mentoring implementation engineers and driving platform evolution.

Key Responsibilities

Solution Design & Architecture

1. Translate SOW requirements into detailed C4 architecture models and Business Process Canvas documentation

2. Design end-to-end solutions for complex finance automation workflows including reconciliations, book closure, and financial reporting

3. Create comprehensive technical specifications for custom development initiatives

4. Establish architectural standards and best practices for finance domain solutions

Technical Leadership & Mentorship

1. Mentor Implementation Engineers on solution design, technical approaches, and best practices

2. Lead technical reviews and ensure solution quality across all implementations

3. Provide guidance on complex technical challenges and architectural decisions

4. Foster knowledge sharing and technical excellence within the solutions team

Platform Strategy & Development

1. Make strategic decisions on when to push feature development to the Platform Team vs. custom implementation

2. Interface with Implementation Support team to assess platform gaps and enhancement opportunities

3. Collaborate with Program Managers to track and prioritize new platform feature development

4. Contribute to product roadmap discussions based on client requirements and market trends

Client Engagement & Delivery

1. Lead technical discussions with enterprise clients during pre-sales and implementation phases

2. Design scalable solutions that align with client's existing technology stack and future roadmap

3. Ensure solutions comply with financial regulations (Ind AS/IFRS/GAAP) and industry standards

4. Drive technical aspects of complex implementations from design through go-live

Required Qualifications

Technical Expertise

● 8+ years of experience in solution architecture, preferably in fintech or enterprise software

● Strong expertise in system integration, API design, and microservices architecture

● Proficiency in C4 modeling and architectural documentation standards

● Experience with Business Process Management (BPM) and workflow design

● Advanced knowledge of data architecture, ETL pipelines, and real-time data processing

● Strong programming skills in Python, Java, or similar languages

● Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies.

Financial Domain Knowledge

● Deep understanding of finance and accounting principles (Ind AS/IFRS/GAAP)

● Experience with financial systems integration (ERP, GL, AP/AR systems)

● Knowledge of financial reconciliation processes and automation strategies

● Understanding of regulatory compliance requirements in financial services

Leadership & Communication

● Proven experience mentoring technical teams and driving technical excellence

● Strong stakeholder management skills with ability to communicate with C-level executives

● Experience working in agile environments with cross-functional teams

● Excellent technical documentation and presentation skills

Preferred Qualifications

● Master's degree in Computer Science, Engineering, or related technical field

● Experience with finance automation platforms (Blackline, Trintech, Anaplan, etc.)

● Certification in enterprise architecture frameworks (TOGAF, Zachman)

● Experience with data visualization tools (Power BI, Tableau, Looker)

● Background in SaaS platform development and multi-tenant architectures

● Experience with DevOps practices and CI/CD pipeline design

● Knowledge of machine learning applications in finance automation.

Skills & Competencies

Technical Skills

● Solution architecture and system design

● C4 modeling and architectural documentation

● API design and integration patterns

● Cloud-native architecture and microservices

● Data architecture and pipeline design

● Programming and scripting languages

Financial & Business Skills

● Financial process automation

● Business process modeling and optimization

● Regulatory compliance and risk management

● Enterprise software implementation

● Change management and digital transformation

Leadership Skills

● Technical mentorship and team development

● Strategic thinking and decision making

● Cross-functional collaboration

● Client relationship management

● Project and program management

Soft Skills

● Critical thinking and problem-solving

● Cross-functional collaboration

● Task and project management

● Stakeholder management

● Team leadership

● Technical documentation

● Communication with technical and non-technical stakeholders

Mandatory Criteria:  

● Looking for candidates who are Solution Architects in Finance from Product Companies.

● The candidate should have worked in Fintech for at least 4–5 years.

● Candidate should have Strong Technical and Architecture skills with Finance Exposure.

● Candidate should be from Product companies.

● Candidate should have 8+ years’ experience in solution architecture, preferably in fintech or enterprise software.

● Candidate should have Proficiency in Python, Java (or similar languages) and hands-on with cloud platforms (AWS/Azure/GCP) & containerization (Docker/Kubernetes).

● Candidate should have Deep knowledge of finance & accounting principles (Ind AS/IFRS/GAAP) and financial system integrations (ERP, GL, AP/AR).

● Candidate should have Expertise in system integration, API design, microservices, and C4 modeling.

● Candidate should have Experience in financial reconciliations, automation strategies, and regulatory compliance.

● Candidate should be Strong in problem-solving, cross-functional collaboration, project management, documentation, and communication.

● Candidate should have Proven experience in mentoring technical teams and driving excellence.

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

If you are working in a product based company then only apply.

WHO YOU ARE

To be successful in this role, you’ll need to have the following skills:

·         Love for coding: A fanatic about writing beautiful and scalable code.

·         Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.

·         Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 

·         Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

·         Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS

·         BE/BTech in Computer Science or related field. 

·         Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.

KEY SKILLS

·         Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.

·         Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.

·         Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.

·         Familiar with web security, SEO, accessibility and internationalization.

Key Responsibilities:

•Design, development, support and maintain automated business intelligence products in Tableau.

•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.

•Develop strong communication skills with a proven success communicating with users, other tech teams.

•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.

•Design, code and review business intelligence projects developed in tools Tableau & Power BI.

•Work as a member and lead teams to implement BI solutions for our customers.

•Develop dashboards and data sources that meet and exceed customer requirements.

•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.

•Partner with Product Owners and cross functional teams in a collaborative and agile environment

•Provide best practices for data visualization and Tableau implementations.

•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.

Desired Candidate Profile:

•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.

•Ability to architect and scope complex projects.

•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.

•Applied experience in Agile development processes (SCRUM)

•Ability to independently learn new technologies.

•Ability to show initiative and work independently with minimal direction.

•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.

•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.

Education:

•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

Dear Candidate,

Greetings from WinWire Technologies.
we are currently hiring for Powerapps

Experience – 4 to 8 Years

Job/Role Description

• Should have the ability to implement solutions based on the technical design document and discussions with Tech Leads / Architects.
• Should have the ability to identify and implement software development best practices.
• Should have the ability to collaborate with other team members to deliver the solution.
• Should have the ability to troubleshoot issues.

Primary Skills

• Should have the experience to build responsive UI using Power Apps.
• Should have the experience to build workflows using Power Automate.
• Should have the experience to connect, store and retrieve data via SharePoint Online or Common Data Service or Data Verse.

Thanks & Regards

Gangadhar S

Role: Senior Communication Designer 

Experience: 5 - 7 years 

Location: Hyderabad 

Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry. 

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice. 

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers 

Responsibilities: 

• Designing graphic content, illustrations, and infographics. 
• Managing graphic designs from conception to delivery. 
• Ensuring brand consistency throughout various marketing projects. 
• Liaising between the marketing and design teams to ensure deadlines are met. 
• Keeping up-to-date with industry developments. 

Duties and Responsibilities: 

• Reviewing junior designer drafts to ensure quality. 
• Generating fresh concepts. 
• Ensuring adherence to the brand guidelines and maintaining consistency throughout all designs from the team. 
• Reviewing each and every design for all the practices. 

Must have: 

• A graphic design qualification or similar 
• Portfolio with design projects 
• Proven work experience as a graphic designer 
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator) 
• A keen eye for visual details 
• Aesthetic skills 
• Ability to meet deadlines and collaborate with team members 
• Communication skills to explain all the concepts 

Nice to have: 

• Experienced in leading a team 
• Closely worked with the marketing team to devise strategies 
• Understanding of digital marketing campaigns 
• Comfortable with MS Office Suite 

Qualification: 

• A graphic design qualification or similar 

Position Summary

DevOps is a Department of Horizontal Digital, within which we have 3 different practices.

1. Cloud Engineering
2. Build and Release
3. Managed Services

This opportunity is for Cloud Engineering role who also have some experience with Infrastructure migrations, this will be a complete hands-on job, with focus on migrating clients workloads to the cloud, reporting to the Solution Architect/Team Lead and along with that you are also expected to work on different projects for building out the Sitecore Infrastructure from scratch.

We are Sitecore Platinum Partner and majority of the Infrastructure work that we are doing is for Sitecore.

Sitecore is a .Net Based Enterprise level Web CMS, which can be deployed on On-Prem, IaaS, PaaS and Containers.

So, most of our DevOps work is currently planning, architecting and deploying infrastructure for Sitecore.
 

Key Responsibilities:

• This role includes ownership of technical, commercial and service elements related to cloud migration and Infrastructure deployments.
• Person who will be selected for this position will ensure high customer satisfaction delivering Infra and migration projects.
• Candidate must expect to work in parallel across multiple projects, along with that candidate must also have a fully flexible approach to working hours.
• Candidate should keep him/herself updated with the rapid technological advancements and developments that are taking place in the industry.
• Along with that candidate should also have a know-how on Infrastructure as a code, Kubernetes, AKS/EKS, Terraform, Azure DevOps, CI/CD Pipelines.

Requirements:

• Bachelor’s degree in computer science or equivalent qualification.
• Total work experience of 6 to 8 Years.
• Total migration experience of 4 to 6 Years.
• Multiple Cloud Background (Azure/AWS/GCP)
• Implementation knowledge of VMs, Vnet,
• Know-how of Cloud Readiness and Assessment
• Good Understanding of 6 R's of Migration.
• Detailed understanding of the cloud offerings
• Ability to Assess and perform discovery independently for any cloud migration.
• Working Exp. on Containers and Kubernetes.
• Good Knowledge of Azure Site Recovery/Azure Migrate/Cloud Endure
• Understanding on vSphere and Hyper-V Virtualization.
• Working experience with Active Directory.
• Working experience with AWS Cloud formation/Terraform templates.
• Working Experience of VPN/Express route/peering/Network Security Groups/Route Table/NAT Gateway, etc.
• Experience of working with CI/CD tools like Octopus, Teamcity, Code Build, Code Deploy, Azure DevOps, GitHub action.
• High Availability and Disaster Recovery Implementations, taking into the consideration of RTO and RPO aspects.
• Candidates with AWS/Azure/GCP Certifications will be preferred.

Role: Senior UI Developer 

We are looking for talented front-end developers who can help us in enabling our users and to deliver excellent experiences to end users. The role of a front-end developer in our teams is crucial in realizing our design ideas. We are looking for developers who can contribute in building the best-in-class digital experiences through the right use of frameworks, technologies and code.

Design and Develop web applications using front-end technologies like Angular 8+, Typescript, CSS, JS, HTML and many more.

Implement applications that have high standards of quality and the best of the performance. The candidate primary focus will be to implement a complete user interface desktop web app, with a focus on performance. Translate UX / UI designs from our design teams into high quality code without any loss in translation Design and implement optimized components, modules and applications using best practices of front- end development and clean coding standards. Work closely with backend 

development teams on API design and integration.

Experience and Qualification:

• 3 years of experience in front-end development of web applications. 
• Frameworks: Angular 8+, Typescript, CSS, JS, HTML 
• Experience in react js, jQuery and backend stacks will be an advantage
• B. Tech

Responsibilities:

• Delivering a complete front-end application
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services

Key Skills:

• Strong proficiency in Angular 8+, Typescript, JavaScript.
• Strong skills in HTML, CSS and any other CSS Frameworks.
• Thorough understanding of any front-end frameworks like React, Angular or any other along with its core principles
• Experience with data structure libraries, state managements, functional / reactive programming.
• Familiarity with newer specifications of ES6.
• Experience with RESTful APIs integration
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.