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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Senior Dotnet Fullstack Developer

About Kanerika

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI.  We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

1.     Best Place to Work 2023 by Great Place to Work®

2.     Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

3.     NASSCOM Emerge 50 Award in 2014

4.     Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture

5.     Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Job Location: Hyderabad, Indore and Ahmedabad.

Role:

We are looking for A highly skilled Full Stack .NET Developer with strong hands-on experience in C#, .NET Core, ASP.NET Core, Web API, and Microservices Architecture. Proficient in developing scalable and high-performing applications using SQL Server, NoSQL databases, and Entity Framework (v6+). Recognized for excellent troubleshooting, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional and international teams, including US counterparts.

Technical Skills

• Programming Languages: C#, TypeScript, JavaScript
• Frameworks & Technologies: .NET Core, ASP.NET Core, Web API, Angular (v10+), Entity Framework (v6+), Microservices Architecture
• Databases: SQL Server, NoSQL
• Cloud Platform: Microsoft Azure
• Design & Architecture: OOPs Concepts, Design Patterns, Reusable Libraries, Microservices Implementation
• Front-End Development: Angular Material, HTML5, CSS3, Responsive UI Development
• Additional Skills: Excellent troubleshooting abilities, strong communication (verbal & written), and effective collaboration with US counterparts

What You’ll Bring:

• ·      Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
• ·      6+ years of experience.
• ·      Proven experience delivering high-quality web applications.

Mandatory Skills

• ·      Strong hands-on experience on C#, SQL Server, OOPS Concepts, Micro Services Architecture.
• ·      Solid experience on .NET Core, ASP.NET Core, Web API, SQL, No SQL, Entity Framework 6 or above, Azure, Applying Design Patterns.
• ·      ·Strong proficiency in Angular framework (v10+ preferred)and TypeScript & Solid understanding of HTML5, CSS3, JavaScript 
• ·      Net web apps and long running jobs 
• ·       Sql server or any databases, working with large datasets, performance management 
• ·      API integration, authentication and authorization implementation 
• ·      Azure services, web apps, function apps, keyvalut, logging, Application gateways, blob storage etc
• ·       Azure devops
• ·      SSO with Microsoft Entra
• ·      Architecture and design exp using above tech stack

Preferred Skills (Nice to Have):

• ·      Self – Starter with solid analytical and problem- solving skills.
• ·      Willingness to work extra hours to meet deliverables.
• ·      Understanding of Agile/Scrum Methodologies.
• ·      Exposure to cloud platform like AWS/Azure

Why join us?

• ·      Work with a passionate and innovative team in a fast-paced, growth-oriented environment.
• ·      Gain hands-on experience in content marketing with exposure to real-world projects.
• ·      Opportunity to learn from experienced professionals and enhance your marketing skills.
• ·      Contribute to exciting initiatives and make an impact from day one.
• ·      Competitive stipend and potential for growth within the company.

Employee Benefits

1. Culture:

•         i.           Open Door Policy: Encourages open communication and accessibility to management.
•       ii.           Open Office Floor Plan: Fosters a collaborative and interactive work environment.
•     iii.           Flexible Working Hours: Allows employees to have flexibility in their work schedules.
•     iv.           Employee Referral Bonus: Rewards employees for referring qualified candidates.
•       v.           Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

•         i.           Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.
•       ii.           Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

•         i.           GMC and Term Insurance: Offers medical coverage and financial protection.
•       ii.           Health Insurance: Provides coverage for medical expenses.
•     iii.           Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

•         i.           Company-sponsored family events: Creates opportunities for employees and their              families to bond.
•       ii.           Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.
•     iii.           Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

•         i.           Company-sponsored outings: Organizes recreational activities for employees.
•       ii.           Gratuity: Provides a monetary benefit as a token of appreciation.
•     iii.           Provident Fund: Helps employees save for retirement.
•     iv.           Generous PTO: Offers more than the industry standard for paid time off.
•       v.           Paid sick days: Allows employees to take paid time off when they are unwell.
•     vi.           Paid holidays: Gives employees paid time off for designated holidays.
•    vii.           Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

•         i.           L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.
•       ii.           Mentorship Program: Offers guidance and support from experienced professionals.
•     iii.           Job Training: Provides training to enhance job-related skills.
•     iv.           Professional Certification Reimbursements: Assists employees in obtaining professional            certifications.
•       v.           Promote from Within: Encourages internal growth and advancement opportunities.

Job Overview:

We are seeking a highly skilled and experienced .NET Technical Lead to oversee the design, development, and deployment of complex web applications. The ideal candidate will have strong expertise in C#, ASP.NET, .NET Core, and SQL Server, along with the ability to lead a team of developers. Experience with frontend technologies such as Angular or React is a plus.

Key Responsibilities:

• Lead and manage a team of developers to deliver high-quality software solutions.
• Architect, design, and implement scalable, secure, and high-performance applications using .NET Core, ASP.NET, MVC, and Web API.
• Collaborate with stakeholders to gather and define technical requirements.
• Oversee code reviews, ensure adherence to best practices, and mentor junior team members.
• Design and manage SQL Server databases, including schema creation, query optimization, and stored procedures.
• Ensure the integration of frontend frameworks like Angular or React with backend APIs when applicable.
• Develop and maintain technical documentation.
• Troubleshoot and resolve technical issues across the application stack.
• Monitor project progress, timelines, and deliverables while ensuring high-quality output.
• Stay updated with emerging technologies to enhance the team’s skill set and product quality.

Required Skills and Qualifications:

• Proficiency in C#, ASP.NET, .NET Core, MVC, and Web API development.
• Strong knowledge of SQL Server, including database design and query optimization.
• Proven experience in leading technical teams and delivering successful projects.
• Hands-on experience with cloud technologies (e.g., Azure, AWS) is an advantage.
• Familiarity with frontend frameworks like Angular or React is a plus.
• Strong understanding of design principles, patterns, and best practices.
• Proficiency in version control systems such as Git.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to work in an Agile/Scrum environment.
• Experience with CI/CD pipelines for seamless deployment.
• Knowledge of DevOps practices.
• Exposure to microservices architecture.

Roles and Responsibilities

• Architecting and building server and browser-based systems that integrate with our hardware.
• Creating a great user experience by building both back-end infrastructure and user-facing features.
• Performing code reviews and having your code reviewed by peers.
• Creating technical requirements, software design specifications, and other architectural documentation.
• Work closely with UX/UI designers to translate design concepts into functional user interfaces, ensuring a smooth user experience. 
• Implement security and data protection measures throughout the development process. 
• Troubleshoot and debug issues across the entire application stack, from frontend to backend. 
• Optimize application performance and ensure its responsiveness across various devices and browsers, applications for maximum speed and scalability.
• Producing software solutions that inherently support testing at multiple levels prior to delivery, including the decomposition of functions, interface-based design, dependency injection, unit testing, test-driven design, service level testing, and supporting user interface automation testing.
• Modifying and creating code to enable successful automated builds, deployment, and testing.
• Effectively leveraging tools and best practices to enable continuous integration and frequent, reliable releases.
• Monitoring system performance to ensure efficient operations and results.
• Collaborating with cross-functional teams, including designers, product managers, and other developers, to gather and understand project requirements.
• Collaborating with DevOps teams to deploy applications and ensure seamless integration with the production environment.
• Designing and developing high-quality, scalable, and efficient web applications using the MERN stack.
• Developing and implementing front-end components using React.js, ensuring a responsive and user-friendly interface.
• Building RESTful APIs and server-side applications using Node.js and Express.js.
• Creating and maintaining databases using MongoDB, ensuring data integrity and performance.
• Writing efficient and reusable code while adhering to best practices and coding standards.
• Conducting thorough testing and debugging of applications to identify and fix any issues or bugs.
• Mentoring and providing guidance to junior developers, sharing your knowledge and expertise.

Must-Have Skills

• Should have 3-6 years of proven experience as a MEAN/MERN Stack Developer.
• Should have proficient in JavaScript (React/Angular/Vue), with significant experience in Node.js and Express.js.
• Should have extensive experience with React.js and its ecosystem (Redux, React Router, etc.).
• Should have In-depth knowledge of server-side development using Node.js and Express.js.
• Should have experience with MongoDB or other NoSQL databases, including data modeling and querying.
• Should have a solid understanding of RESTful APIs and experience in building them.
• Should be proficient in MERN Full Stack Developer with CSS modules and theme management, with a strong grip on developing custom components. 
• Should be Skilled in building scalable, user-friendly applications using React.js, Node.js, Express.js, and MongoDB.
• Should be proficient in using UI component libraries like MUI and styled-components for efficient and dynamic web design.
• Should be proficient in frontend API caching with React hooks for optimized performance and seamless user experiences.
• Should have familiarity with version control systems (e.g., Git) and agile development methodologies.
• Should have proficiency in Object-Oriented Programming (OOP) principles and design patterns.
• Should have experience with AWS cloud services.
• Should have experience with CI/CD technologies.
• Should have familiarity with newer specifications of ECMAScript (a scripting language specification on which JavaScript is based).
• Should have experience with data structure libraries (e.g., Immutable.js).
• Should have proficiency with common front-end development tools such as Babel( Which is a JavaScript compiler that is mainly used to convert ECMAScript 2015+ code into backwards-compatible JavaScript code that can be run by older JavaScript engines.), Webpack (to bundle JavaScript files for usage in a browser,), and NPM (Largest Software Registry (Library)).
• Should have ability to understand and translate business requirements into technical specifications.
• Should have familiarity with relational database systems, especially PostgreSQL.
• Should have experience in AWS with lambda functions

Good to Have Skills 

• Should have a Bachelor's degree in Computer Science or related field.
• Good interpersonal skills with the ability to present ideas in user-friendly language.
• Successful experience working in a team-oriented, collaborative environment.
• Proven analytical and problem-solving abilities.
• Should have excellent relationship and customer handling skills.
• Strategic thinker with strong influencing skills and the ability to build consensus.
• Strong action orientation; ability to make things happen.
• Facilitates team and stakeholder meetings effectively.

• Proficient in the development of Base Software in AUTOSAR.
• Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
• Experience working in any of the commercial AUTOSAR

Rejolut is one of the award winning fastest growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.

The ideal candidate will be responsible for developing highly scalable and secure code.

Responsibilities:-

• Plan and conduct user research and competitor analysis
• Interpret data and qualitative feedback
• Create user stories, personas, and storyboards
• Determine information architecture and create sitemaps
• Create prototypes and wireframes
• Conduct usability testing
• Knowledge of industry tools: Presentation programs (Keynote, Powerpoint); UX design programs (Sketch, Adobe)
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior.
• Adhering to style standards on typography and graphic design

Desired Candidate Profile:-

• A portfolio of professional UI/UX design work for both web and mobile platforms.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
• A team player but can work independently too.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.

Culture

- Fast-paced, intellectually stimulating, steep learning, and growth

- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

- If you like problem solving, and love latest technology, there are very few better places

How we are different 
 -We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology

 Why to join us
 -We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

Role: Business Operations/Account/Client Services manager 
Employment Type: Full-time 
Salary: 4.2 to 6 Lakhs per annum based on experience 
Location: Madhapur, Hyderabad
Experience: Agency and Marketing experience preferred 

Arin & Human is looking for a Client Services/Account/Business Operations manager to handle some of our Singapore and Indian Clients. 

Job Description 

•  Requires managing both Digital and Traditional Marketing objectives of clients 
•  Understand Clients' sales and marketing objectives and prepare a well-planned brief for the creative and digital teams 
• Conduct daily meetings between teams and be flexible with remote collaboration tools such as teams, hangouts etc. 
• Should have an excellent knack for creativity and passion for marketing 
• Monitoring SEO and paid marketing activities 
• Drive weekly review meetings with clients and monitor account health 
• Understanding of Marketing & Branding Strategies 
• Understanding of latest consumer marketing technology such as marketing automation, e-commerce platforms, CMS, CRM etc.