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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

1.4+ years of software development experience

2. Strong experience with Kubernetes, Docker, and CI/CD pipelines in cloud-native environments.

3. Hands-on with NATS for event-driven architecture and streaming.

4. Skilled in microservices, RESTful APIs, and containerized app performance optimization.

5. Strong in problem-solving, team collaboration, clean code practices, and continuous learning.

6.  Proficient in Java (Spring Boot) and Python (Flask) for building scalable applications and APIs.

7. Focus: Java, Python, Kubernetes, Cloud-native development

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Application Link for quick response-  https://forms.gle/wFPNPLK4XE5L7MRk8

Job Description

Position: Chief Risk Officer 

Education Qualification: Bachelor's degree in finance, business administration, economics, or a related field

Experience: 12-14 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

1. Enterprise Risk- ERM Framework: Implement a comprehensive risk management framework addressing operational, financial, and reputational risks.
2. Operational Risk: Identify and mitigate risks from internal processes and external threats (e.g., cybersecurity) and produce annual entity specific Risk Assessment.
3. Compliance Risk: Ensure adherence to QFCRA regulations and collaborate with the CCO and MLRO to manage compliance risks.
4. Risk Reporting: Provide regular risk reports to senior management and the board.
5. Produce annual entity specific Risk Appetite Statement.
6. Portfolio Investment Risk
7. Risk Assessment: Regularly analyze and monitor market, credit, and liquidity risks in the investment portfolio.
8. Risk Limits: Set and enforce risk limits aligned with the firm’s strategy and regulatory requirements.
9. Performance Monitoring: Track portfolio performance against risk benchmarks and report exposures to senior management.
10. Mitigation Strategies: Advise on hedging, diversification, and other techniques to manage investment risks.

Requirements:

• Undergraduate degree or equivalent experience.
• Working knowledge of AS400-Cobol.
• Familiarity with CL and DB2
• Basic knowledge of theories, practices, and procedures in a function or skill.
• Willing to depend on others for instruction, guidance, or direction.

Python Developer

Navtech is looking for a Python Developer to work on cutting edge technologies combined with an ability to be innovative while creating solutions in a team environment. We’re a fast-growing company with clients in the United States, UK, and Europe. You will join a team of talented developers, quality engineers, product managers, and sales experts to boost the company’s online presence.

Working as Python Developer at Navtech, you will:

• Write reusable, testable, and efficient code. Test and debug programs.
• Participate in full development life-cycle: concept, design, build, deploy, test and release.
• Integrate user-facing elements with server-side logic.
• Integrate data storage solutions like MongoDB, MySQL etc.
• Work with product teams on new product ideas, designs, prototypes, and estimates.
• Drive a best practices approach to the continuous improvement of our products, processes, and tools.
• Write and maintain documentation for all features in development.
• Develop back-end components to improve responsiveness and overall performance.
• Implement security and data protection solutions.
• Coordinate, guide, and mentor other software engineers within the team to understand user requirements and provide better technical solutions.

Who Are We Looking For Exactly?

• 1-3 years of experience as a Python Developer with knowledge of web framework such as Django, Flask, etc.
• Knowledge of object-relational mapping (ORM).
• Able to integrate multiple data sources and databases like MySQL, PostgreSQL, MongoDB into one system.
• Familiarity with PHP, JavaScript, MySQL, Apache, Nginx, APIs, HTML, etc.
• Proficient understanding of any of the code versioning tools like Git, SVN etc.
• Familiarity with NoSQL database (Redis, Cassandra).
• Ability to work in a cloud environment. Experience on AWS or Azure would be an added advantage.
• Should have a Master’s Degree /Bachelor's (BS) in computer science, Software Engineering, IT, Technology Management or related degrees and throughout education in English Medium.
• Should have good logical, analytical and communication skills with client interaction experience.

Benefits:

• Performance review and Appraisal Twice a year.
• Competitive pay package with additional bonus & benefits.
• Work with US, UK & Europe based industry renowned clients for exponential technical growth.
• Medical Insurance cover for self & family.
• Work with a culturally diverse team from different geographies.

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must have Skills: Cloud development (Capable), Microservices architecture (MSA) (Strong), Site reliability Engineering
• Qualifications: - Bachelors degree in computer science or other highly technical, scientific discipline
• 10+yrs experience and a strong background in areas like cloud operations and site reliability engineering
• Hands-on knowledge and experience with any of the major public cloud providers (preferably AWS)
• Good understanding of micro-service architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including multi-region, multi-zone configurations, load balancers, web servers, application containers, data stores, distributed cache, and content delivery networks
• Hands-on knowledge and experience with observability and monitoring tools like New Relic, Splunk, Prometheus and Grafana
• Ability to program (structured and OO) with one or more high-level languages, such as Python, Go lang, Shell scripting, C/C++ or Java
• Ability to work with query languages to analyze monitoring data and other app-specific transactions
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• An Agile mindset and strong communication skills to collaborate with multiple stakeholders across the organization

RESPONSIBILITIES:

• Participate in functional discussions, system design consulting, platform management, and capacity planning to develop an overall understanding of the product and teams current priorities
• Partner with development teams to improve services through rigorous testing, release procedures, automation of runbooks, and DR planning
• Build automation scripts for auto-recover behavior, determining benchmark of critical services, preparing custom dashboards to report performance in production
• Understand product functionality to design and build thoughtful experiments to simulate chaos and proactively find faults in the systems
• Work with architects to define service level indicators and create a service catalog
• Gather and analyze SLIs, SLOs from applications, services, and OS to assist in performance tuning, improving availability and reliability
• Improve monitoring and observability to increase visibility into key metrics like MTTI, MTTR, and MTTD
• Work with the team to understand the root cause of production incidents
• Train and groom engineers to internalize SRE best practices

JavaScript, jQuery, Angular or node, HTML, CSS, API consumption, DB knowledge, building responsive web apps.