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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Role & Responsibilities

drives large-scale data modernization and AI readiness for global enterprises. We are looking for an experienced Data Modeler to design, standardize, and maintain enterprise data models across our modernization initiatives — ensuring consistency, quality, and business alignment across cloud data platforms.

The person will be responsible for translating business requirements and data flows into robust conceptual, logical, and physical data models across multiple domains (Customer, Product, Finance, Supply Chain, etc.). You will work closely with Data Architects, Engineers, and Governance teams to ensure data is structured, traceable, and optimized for analytics and interoperability across platforms like Snowflake, Dremio, and Databricks.

Key Responsibilities-

• Develop conceptual, logical, and physical data models aligned with enterprise architecture standards.
• Engage with Business Stakeholders: Collaborate with business teams, business analysts and SMEs to understand business processes, data lifecycles, and key metrics that drive value and outcomes.
• Value Chain Understanding: Analyze end-to-end customer and product value chains to identify critical data entities, relationships, and dependencies that should be represented in the data model.
• Conceptual and Logical Modeling: Translate business concepts and data requirements into conceptual and logical data models that capture enterprise semantics and support analytical and operational needs.
• Physical Data Modeling: Design and implement physical data models optimized for performance and scalability
• Semantic Layer Design: Create semantic models that enable business access to data via BI tools and data discovery platforms.
• Data Standards and Governance: Ensure models comply with enterprise data standards, naming conventions, lineage tracking, and governance practices.
• Implement naming conventions, data standards, and metadata definitions across all models.
• Collaboration with Data Engineering: Work closely with data engineers to align data pipelines with the logical and physical models, ensuring consistency and accuracy from ingestion to consumption.
• Manage version control, lineage tracking, and change documentation for models.
• Participate in data quality and governance initiatives to ensure trusted and consistent data definitions across domains.
• Create and maintain a business glossary in collaboration with the governance team.

Ideal Candidate

• Strong Enterprise Data Modeller profile (Modern Data Platforms)
• Mandatory (Experience 1) – Must have 7+ years of experience in Data Modeling or Enterprise Data Architecture, with strong hands-on expertise in designing conceptual, logical, and physical data models for enterprise data platforms
• Mandatory (Experience 2) – Must have Strong hands-on experience with enterprise data modeling tools such as Erwin, ER/Studio, PowerDesigner, SQLDBM, or similar enterprise data modeling tools
• Mandatory (Experience 3) – Must have Deep understanding of dimensional modeling (Kimball / Inmon methodologies), normalization techniques, and schema design for modern data warehouse environments.
• Mandatory (Experience 4) – Proven experience designing data models for modern data platforms such as Snowflake, Databricks, Redshift, Dremio, or similar cloud data warehouse / lakehouse systems.
• Mandatory (Experience 5) – Must have strong SQL expertise and schema design skills, with the ability to validate data model implementations and collaborate closely with data engineering teams
• Mandatory (Education) – Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field.
• Preferred (Experience 1) – Should have familiarity with data governance, metadata management, lineage, and business glossary tools such as Collibra, Alation, or Microsoft Purview.
• Preferred (Experience 2) – Exposure to data integration pipelines and ETL frameworks such as Informatica, DBT, Airflow, or similar tools.
• Preferred (Data Management) – Understanding of master data management (MDM) and reference data management principles.
• Preferred (Domain) – Experience working with high-tech or manufacturing data domains, including customer, product, or supply chain data models

About VTT Mobility

VTT Mobility Pvt Ltd has been a leading organisation in managing large-scale mobility operations and Employee Transportation Solutions for prestigious Fortune 500 companies across major cities of India. Our unwavering commitment to excellence has established us as a trusted and reliable partner in the industry. At VTT Mobility, we take immense pride in serving End-to-End customers across major cities, catering to a large number of users everyday. Our proprietary Technology platform sets us apart as a comprehensive provider of mobility services. We have a proven track record of helping companies achieve their sustainability goals. For more information, visit https://vttmobility.com/

Role - Enterprise Business Development Manager

Positions Open for - Bangalore, Mumbai, Hyderabad, Chennai, Gurgaon & Pune

Office Timings : 9.30am to 6.30pm IST

Work Type : All locations - Work from Respective Sales Office & On-field

What’s in it for you?

As an Enterprise Business Development Manager, you will be responsible for leading business development and sales in your assigned territories.. The incumbent will be hands-on and manage end-to-end sales, including discovery, account mapping, SoW development, PoC, handling objections, pricing and contract negotiations. You are expected to have experience handling large-ticket enterprise sales, Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate. Preferred personality traits include such as attention to detail, Solution Selling, the ability to work with Integrity, Discipline, purpose, achievement by design, an understanding of value-based pricing, and strong business acumen .

Develop and Execute Enterprise Sales:

●     Create, Own, implement and Achieve a comprehensive enterprise sales and Revenue acquisition from Enterprise & B2B clients approach, mainly targeting IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Understand the hierarchy, decision making process, current challenges within the organisation and our best solutions suitable for the organisation.

●     Execute initiatives that encourage target accounts to interact with VTT and transition their engagement into meaningful conversations that lead to customer conversion.

Client Acquisition (Hunting):

●     Drive & Own the full sales cycle from prospecting to closing deals.

●     Cultivate relationships with key decision-makers, influencers, leadership and CXO’s .

●     Collaborate and Coordinate with internal/external stakeholders, legal, and Operations teams to ensure timely responses and achieve deal closures.

Market Analysis and Competitor Research:

●     Map accounts, their current contracts and requirements within your geography.

●     Stay informed about order loss, market trends, industry developments, and competitor performances.

●     Utilize market insights to refine sales strategies and positioning amongst target accounts..

●     Do Homework or Due-diligence before each client interaction to put our best foot forward.

●     Provide input on product positioning based on client feedback and market demand.

Processes:

●     Build a Solution Sales Approach

●     Prepare, Update, Submit and maintain reports as per agreed timelines and formats.

●     Provide regular reports to leadership on sales performance, opportunities, and challenges.

Contract Negotiation:

●     Negotiate pricing, terms, and conditions with clients to ensure mutually beneficial agreements.

●     Collaborate with internal & external stakeholders to finalize contracts.

Reporting :

●     Prompt sharing of Order Loss in assigned geography

●     Seeking Support to Achieve Results

●     Exhibit Diligence, Discipline, Punctuality and Integrity in Daily, Weekly & Monthly Reporting.

Qualifications:

●     Bachelor's degree; MBA is a plus.

Experience:

●     Previous experience in generating and closing large ticket-size deals preferably INR 25 Lakhs and above.

●     Minimum of 4+ years of experience in enterprise sales preferably in IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Candidates with prior 4+ years of experience in enterprise sales of Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate and related big ticket sales would be preferred.

We are seeking a detail-oriented and innovative Chemical Engineer. The ideal candidate will be responsible for designing, developing, and optimizing processes for manufacturing, ensuring safety, quality, sustainability, and efficiency. This role requires strong problem-solving skills and the ability to work in cross-functional teams to improve production systems.

Key Responsibilities:

• Design, develop, and implement chemical processes for production.
• Monitor and optimize plant operations to improve yield, reduce costs, and minimize waste.
• Ensure compliance with health, safety, and environmental regulations.
• Conduct research and feasibility studies to develop new products and processes.
• Collaborate with R&D, production, and quality teams to improve efficiency.
• Troubleshoot technical issues in manufacturing and propose solutions.
• Prepare and maintain technical documentation, reports, and SOPs.
• Implement best practices for sustainability and energy efficiency.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Chemical Engineering (or related field).
• Strong knowledge of chemical processes, thermodynamics, fluid mechanics, and reaction engineering.
• Experience with process simulation tools (e.g., Aspen Plus, HYSYS, MATLAB) is an advantage.
• Good analytical, mathematical, and problem-solving skills.
• Strong communication and teamwork abilities.
• Knowledge of safety standards and environmental regulations.

Requirement:

▪ 4~10 years’ experience in Automation using Typescript, Javascript, Java as programming languages

▪ Able to demonstrate good technical & problem solving skills

▪ Possess relevant hands-on experience with developing automation scripts using tools like protractor, selenium, rest assured, cucumber, POM model etc.

▪ Should be ready to explore, learn and develop solutions for problems.

Responsibilities:

• Responsible for design and development of high end, robust, scalable products that disrupt the market
• Technically-intense role with primary focus on building cool products in a niche domain 
• Evolution into Principal Software Engineers and Team leads and beyond based on one’s ability to demonstrate very strong technical expertise and project & people management skills.
• Reviewing code work for accuracy and functionality
• Analyzing code segments regularly.

Requirements:      

      Experience Range: 3+

      Role: Software Engineer – final role will depend on candidate’s experience and credentials

      Education: BE/B. Tech/MCA/M.Sc./MTech

      Technology Stack: Java, Hibernate, spring, spring boot, Microservices, MySQL, reactJS, Elastic Search, AWS Infra

• Experience working with Lamp Stack/PHP code
• Proficiency in Magento and/or WordPress is strongly preferred
• Involved in requirement analysis, design and development
• Involved in sending form data to restful API using Ajax calls
• Have experience in CSS, JavaScript, HTML5, CSS3, Jquery Mobile, Bootstrap
• Design, population, updating & editing of relational databases and RDBMS like SQL, MySql.
• Experience with using server like XAMPP is a Plus
• Known with usage of web technology like Ajax with PHP
• Having an experience with building Responsive UI Design with industry standard frameworks
• Work in a team environment creating and supporting enterprise grade applications
• Help architect, design new applications and support existing applications

We are looking for a Senior Microsoft SQL Developer to design, develop, test, plan, implement and maintain conceptual and logical database models.

For this role, you should know how to analyze system requirements and implement migration methods for existing data. Hands-on experience with SQL Server 2012 and above is also required. Ideally, you are familiar with database design, reviewing code, writing stored procedures, creating and modifying SQL agent jobs, making structural changes to tables and views.

Ultimately, you will develop database solutions to ensure project information is stored effectively and securely.

We’re a fast-growing company with clients in the United States, UK, and Australia. You will join a team of talented developers, quality engineers, product managers whose mission is to impact above 100 million people across the world with technological services by the year 2030.

Working as Senior Microsoft SQL Developer at Navtech, you will:

1. Design conceptual and logical data models and flowcharts.
2. Improve system performance by conducting tests, troubleshooting, and integrating new elements.
3. Design and Build database systems of high availability and quality depending on each end user’s specialized role.
4. Help write and optimize in-application SQL statements.
5. Handle common database procedures such as upgrade, backup, recovery, migration, etc.
6. Ensure performance, security, and availability of databases.
7. Use high-speed transaction recovery techniques and backup data.
8. Provide proactive and reactive data management support and training to users.
9. Determine, enforce and document database policies, procedures, and standards.
10. Perform tests and evaluations regularly to ensure data security, privacy, and integrity.
11. Monitor database performance, implement changes, and apply new patches and versions when required.

1. 5+ years of experience in SQL Server Development with at least 1 year of Lead experience.
2. Advanced experience in database monitoring, troubleshooting, performance tuning, and high availability strategies for SQL Server 2016, SQL Server in Cloud (AWS RDS preferred).
3. Advanced skills in resolving database locking conflicts/blocking and resource utilization.
4. Ability to work with other developers and engineers to analyze database performance and identify problems in areas such as execution plans, index coverage, and SQL server statistics.
5. A thorough understanding of Performance Monitoring, Tuning, and Optimization, using native and third-party monitoring and troubleshooting tools.
6. Advanced knowledge of SQL Server Disaster Recovery (DR) options, Always On availability groups, and experience administering Windows Server, including Active Directory, Failover clustering, database partitioning, security, and encryption (a plus).
7. Experience supporting SSIS, SSRS, replication, database mirroring (a plus).
8. PowerShell scripting experience with the ability to write automated scripts and strong knowledge of system tables and DMV’s is required. (a plus).
9. Administering Microsoft SQL Server databases in a high transaction, 24x7 database environment (a plus).
10. Experience in Postgres, No-SQL databases (a plus).
11. MCSA SQL Server 2012/2016 , MCSE or MCDBA (a plus).
12. Should have excellent logical, analytical, and communication skills with client interaction experience.

Benefits

• Working with industry giants while following your passion for technology.
• Competitive pay package with additional bonus and benefits.
• Performance review and Appraisal Twice a year.
• Family Health Insurance cover for self and family.
• Work with US, UK, and Europe-based industry-renowned clients for exponential technical growth.
• Work with a culturally diverse team from different geographies

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.

MTX Group Inc. is seeking a motivated Technical Lead - AI to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Extensive research and development of new AI/ML techniques that enables learning

              the semantics of data (images, video, text, audio, speech, etc) 

• Improving the existing ML and DNN models and products through R&D on cutting edge technologies 
• Collaborate with Machine Learning teams to drive innovation of complex and accurate cognitive system 
• Collaborate with Engineering and Core team to drive innovation of scalable ML and AI serving production platforms 
• Create POCs to quickly test a new model architecture and create improvement over an existing methodology 
• Introduce major innovations that can result in better product features and develop strategies and plans required to drive these 
• Lead a team and collaborate with product managers, tech review complex implementations and provide optimisation best practices 

What you will bring:

• 4-6 years of Experience 
• Experience in neural networks, graphical models, reinforcement learning, and natural language processing 
• Experience in Computer Vision techniques and image detection neural network models like semantic segmentation, instance segmentation, object detection, etc 
• In-depth understanding of benchmarking, parallel computing, distributed computing, machine learning, and AI 
• Programming experience in one or more of the following: Python, C, C++, C#, Java, R, and toolkits such as Tensorflow, Keras, PyTorch, Caffe, MxNet, SciPy, SciKit, etc
• Ability to perform research that is justified and guided by business opportunities 
• Demonstrated successful implementation if industry grade AI solutions in the past
• Ability to lead a team of AI engineers in an agile development environment 

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered
• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others