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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

Job Description

CANDIDATES WITH MINIMUM 7 YEARS OF EXPERIENCE IN QC Automation NEED APPLY.

We are looking for immediate joiners

No work from home option.

Position Title: QC Automation Lead/Manager

Position Type: Full Time, Permanent

Department: Research and Development

Reports to: Manager, Indian Development Centre.

Company Background:

-CGLIA is a software development company building highly available, highly secure, cloud-based enterprise software products that helps speed the research process resulting in new drugs, new devices, and new treatments to improve the health and wellbeing of world population.

- At CGLIA, our work shows our dedication and passion for innovative quality software products that are intuitive and easy to use and exceeds every aspect of customer expectations.

- CGLIA, is the place that develops world-class professionals who would like to be innovative, creative, learn continuously, and build a solid foundation to build products that are special and delight the customer. .

Job Summary:

The QC Manager is a seasoned technologically savvy leader with passion for quality delivery of new products and help us grow. Managing multiple product testing teams and works closely with the Product Management teams, US team, Sales and Marketing and customer support teams in understanding the quality delivery needs.

In this role, you will be hiring the new development staff, mentoring, coaching and building development plans, oversee each aspect of the quality assurance process, and act as a liaison between development team and upper management.

In this role, You will lead and coordinate Test Automation team in all aspects of automation and take ownership of the current automation, recommends new technology, policies or processes to benefit the organization and improve deficiencies.

A demanding job that challenges your intellectual abilities in recommending, defining and implementing the best practices on TDD and BDD in automation testing.

Responsibilities:

· Develop Automation Process, Procedures, Metrics and Analysis.

· Design and maintain Automation frameworks.

· Make sure the rest of the teams have the tools to create automated tests in a structured way.

· Explain and teach basic coding standards for more junior members of the team.

· Perform manual testing to understand features and architecture of our products.

· Review and regulate progress (schedule, cost, quality etc.) and meet performance objectives as per the

project plans.

· Prepare and circulate important test metrics to stakeholders.

· You will also be required to carry out any other duties which may reasonably be required of you.

Qualifications & Skills required:

· Experience of 7-10 years and should be able to define test goals & objectives (Test Strategy & Test Planning)

· Should have good programming skills in Java

· Should have very good knowledge in both Selenium and Java

· Good knowledge in Maven & TestNG

· Good knowledge in TDD, BDD

· Expert in automating tests and building frameworks from the scratch

· Experienced in Manual Testing (Performance, regression, API, database, security and sanity testing.)

· Good OS knowledge (Windows, Linux, OSX)

Job Description:

1. Design, implement and deliver custom solutions using the existing robotics framework.
2. Debug issues, do root-cause analysis and apply fixes.
3. Design and implement tools to facilitate application development and testing.
4. Participate in architectural improvements.
5. Work with team members in deployment and field testing.

Requirements:

1. Bachelor Degree / Masters in Engineering (ECE or CSE preferred)
2. Work experience of 10+ years in software programming.
3. Proficiency in Python programming for Linux based systems.
4. Full understanding of software engineering.
5. Basic Knowledge of Robot Operating System(ROS) is a plus.
6. Good understanding of the algorithms and control loops.
7. Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. Advanced Git usage is a plus.
8. Knowledge of video streaming from edge devices is a plus.
9. Thrive in a fast-paced environment and have the ability to own the project’s tasks end-to-end with minimum hand-holding
10. Learn and adapt new technologies & skills. Work on projects independently with timely delivery & defect free approach.

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.

Requirements:

• Good knowledge in Java integration, Spring and oauth/Rest Integration