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The role reports to the Head of Customer Support, and the position holder is part of the Product Team.
Main objectives of the role
· Focus on customer satisfaction with the product and provide the first-line support.
Specialisation
· Customer Support
· SaaS
· FMCG/CPG
Key processes in the role
· Build extensive knowledge of our SAAS product platform and support our customers in using it.
· Supporting end customers with complex questions.
· Providing extended and elaborated answers on business & “how to” questions from customers.
· Participating in ongoing education for Customer Support Managers.
· Collaborate and communicate with the Development teams, Product Support and Customers
Requirements
· Bachelor’s degree in business, IT, Engineering or Economics.
· 4-8 years of experience in a similar role in the IT Industry.
· Solid knowledge of SaaS (Software as a Service).
· Multitasking is your second nature, and you have a proactive + Customer First mindset.
· 3+ years of experience providing support for ERP systems, preferably SAP.
· Familiarity with ERP/SAP integration processes and data migration.
· Understanding of ERP/SAP functionalities, modules and data structures.
· Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.
· Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.
· Profound understanding of the support processes.
· Should know where to route tickets further and know how to manage customer escalations.
· Outstanding customer service skills.
· Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.
Excellent verbal and written communication skills in the English language
Content Creator & Influencer Marketing Executive
Location: Hyderabad | Work From Office
Gender : Female
Language : Telugu (Mandatory), English & Hindi
Role Overview
We are looking for a creative and camera-confident Content Creator who is passionate about social media, influencer marketing, storytelling, and brand building. The ideal candidate should enjoy creating engaging content, writing scripts, coordinating with influencers, and being the face of the brand whenever required.
Key Responsibilities
- Create engaging content for Instagram, YouTube, LinkedIn, and other social media platforms.
- Write creative scripts, captions, reels concepts, and campaign ideas.
- Coordinate and manage influencer marketing campaigns and collaborations.
- Appear in videos, reels, and promotional content when required.
- Plan, shoot, and execute content around food, events, customers, and brand stories.
- Track content performance and suggest improvements for better engagement and reach.
- Stay updated with social media trends, viral formats, and creator strategies.
Requirements
- Passion for content creation, social media, and influencer marketing.
- Strong script writing and storytelling skills.
- Comfortable facing the camera and creating video content.
- Good communication and coordination skills.
- Basic understanding of Instagram Reels, YouTube Shorts, and content trends.
- Prior content creation experience is preferred but not mandatory.
Preferred: Candidates with a personal content portfolio, active social media presence, or experience creating reels/videos.
at Kanerika Software
React.js
Angular (2+)Key Responsibilities:
· Develop and maintain frontend components using AEM Sites.
· Integrate AEM with React/Angular for enhanced user interfaces.
· Work with AEM templates, components, dialogs, and client libraries.
· Collaborate with backend AEM developers and designers to implement dynamic and responsive web features.
· Ensure code quality through unit testing and best practices.
· Participate in code reviews, debugging, and performance tuning.
· Support AEM content authors with technical implementation and troubleshooting.
What You’ll Bring:
· Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
· Proven experience delivering high-quality web applications.
Mandatory Skills:
· 3+ years of frontend development experience with React.js or Angular.
· 2+ years of experience working with Adobe Experience Manager (AEM).
· Strong knowledge of HTML5, CSS3, JavaScript, and TypeScript.
· Experience with AEM client libraries, Sightly (HTL), Sling models, and component development.
· Familiarity with RESTful APIs and JSON.
· Understanding of responsive design, cross-browser compatibility, and accessibility standards.
· Familiarity with Git, CI/CD pipelines, and Agile methodologies.
Role: SAP EAM Mobility Consultant / Lead
Experience: 6+ Years
Required Skills & Keywords:
SAP EAM / PM, SAP Mobility, Enterprise Asset Management
Managing Technical Objects: Equipment, Functional Locations, BOMs, Installed Base
Work Order Management, Notifications, Preventive Maintenance
Task Lists, Maintenance Items, Maintenance Plans
Measurement Points, Warranties, Serial Numbers
Capacity Requirements Planning, Work Clearance Management
Workflow in SAP EAM & PM, Standard Reports
Functional Specifications, TDD, Unit Testing, Integration Testing
SAP Support Projects, User Support, Incident & Escalation Management
Client Interaction, Status Reporting, Onsite–Offshore Coordination
Exposure to ASAP, ITIL, Solution Manager\
Preferred:
SAP PM Certification | ITIL 4 Foundation
Basic ABAP knowledge
#SAPEAM #SAPPM #SAPMobility #SAPConsultant #EnterpriseAssetManagement
#PreventiveMaintenance #WorkOrderManagement #SAPJobs #HiringNow #Hyderabad #Bengaluru
We’re Hiring: Architecture / Interior Design Specialist
🏙️ Location: Hyderabad
🕘 Timing: 9:30 AM – 6:30 PM | 🗓️ 5 Days Working
💼 Experience: 1–3 Years
✨ About the Role:
Join our dynamic design team as an Architecture / Interior Design Specialist with advanced SketchUp skills!
🎯 Key Responsibilities:
🔹 Create detailed 3D models in SketchUp (architecture + interiors)
🔹 Design & model creative furniture pieces
🔹 Collaborate with design team to bring concepts to life
🔹 Use SketchUp plugins to boost efficiency
🔹 Optional: Produce high-quality renders for presentations
🔹 Stay updated on design trends & best practices
🎓 Qualifications:
✅ Bachelor’s in Architecture / Interior Design
✅ Advanced SketchUp expertise (architecture + interiors)
✅ Strong portfolio & furniture modeling experience
✅ Knowledge of SketchUp plugins preferred
✅ Bonus: AutoCAD, Revit, Adobe Suite proficiency
✅ Detail-oriented, creative, and a great collaborator
Sales Associate
Company Description
Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website
Position Introduction:
- Generate revenue by demonstrating our product in Hamleys store and closing sales either over the phone or face-to-face.
- Work with cutting-edge technology designed to reduce kids' screen time while making learning fun at an early age.
- Successful candidates may have opportunities for training, leadership roles, and managing key business accounts.
Responsibilities:
- Explain Miko Robot benefits to customers.
- Suggest suitable apps and features to the customers.
- Handling stocks.
- Coordinate within the teams.
- Provide daily sales reports and customer service.
- Meet monthly sales targets by demonstrating and selling the product in Hamleys store.
- Convert free app users into paid customers through emails, SMS, and direct sales.
Requirements:
- Good communication skills in English and regional language.
- Ability to plan and execute tasks.
- Persuasion and negotiation skills.
- Work well under pressure.
- Team player.
- Quick learner, detail-oriented, and self-motivated.
- Interest in marketing.
- Enthusiasm for technology.
Work Timings: 6 days a week and 9 hours a day (11am to 8pm/12pm to 9pm)
Working on Saturday and Sunday's is mandatory (No exception for this)
One day in a week will be declared as week off.
Openings at: Mumbai Onsite (BKC, Jio World Drive), Bangalore Onsite (Phoenix Market City), Kochi- (Lulu Mall), Hyderabad (Sarath City and Inorbit Mall)
C#
.NET
HTML/CSS
JavascriptAngular (2+)Skills Required
- 5+ years of strong programming experience on the .NET platform(C#.NET)
- Proficient with Web application development – we leverage ASP.NET MVC/Asp.net core / Web API / Typescript / Angular (open to candidates experienced with Web development and zeal to learn)
- Experience building applications leveraging Azure (or AWS)
- Hands on experience on Html, CSS, JavaScript, and Bootstrap (or any other CSS framework)
- Experience with SQL Server (Stored Procedures & UDF) and NoSQL (Cosmos DB or others)
- Good grip on Fundamentals of CS, OOPS Concepts, SOLID Principles, Design Patterns and its usages
- Ability to prepare both high level and low-level design of the system
- Familiarity with TDD, CI/CD, GIT, DevOps
- Experience with microservices architecture
- Hands-on exposure to cloud technologies like( azure/ AWS)
Expectations
- Provide technical leadership and functional help working closely with team members
- Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)
- Independently carry out the activities without much of guidance
- Create, understand, and validate design and estimates and be able to justify them
- Applies knowledge of principles and techniques to solve technical problems.
- Works closely with other functions to understand customer needs and to develop product roadmaps
- Strong troubleshooting and analytical skills and detail oriented
- Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories
- Should be able to design schema for enterprise level applications
- Should be able to apply design patterns
- Should be open to face new challenges and learn new technologies.
- Should be ready to create proof of concepts and explain the value created out of it.
- Responsible for Deliverables on time
- Experience with debugging, performance profiling and optimization
Java- We are shaping the future of India by providing end-to-end digital solutions for businesses, institutions, and households. It has a rapidly expanding digital audience with over 800 million mobile connections and over 200 million internet users.-
- It has created an integrated business strategy offering a unique combination of telecom, high speed data, digital commerce, media, and payment services.
- We have a three-pronged focus on broadband networks, affordable smartphones and the availability of rich content and applications.
- Our Platforms focuses on designing, developing, and running end to end Digital Ecosystems in various business domains. Hugely popular products and services have been built under the umbrella of our Platforms.
About the "Quality Engineering Competency Center" (QECC) :
- Building such world-class products, operating at massive scale, requires top-notch product engineering along with deep focus on quality engineering practices. With fast moving development cycles (product releases happening on a weekly basis), the need for automated testing tools and techniques is a necessity.
- We are actively seeking a Lead SDET who will lead a team that specializes in test automation and will bring their expertise to multiple projects and teams within our Platforms.
What you can expect in this role:
1. The Lead SDET role in the QECC team is a highly technical role where you are expected to engage with various Teams, to identify and document the prevailing Quality Engineering practice(s) and their limitations, measure key Quality Engineering metrics to set a baseline, develop a Quality Engineering framework that suggests adoption of practices and tools geared towards improving overall quality and stability of product releases.
2. As a SDET Lead, you will spearhead all the test automation deliverables of your team and provide process and technical guidance on various activities such as:
- Defining and evangelizing overall shift-left based Quality Engineering strategy (focusing on preventive and detection aspects of quality) towards enabling rapid, high quality and stable product releases for Customers.
- Understand the application and create a Testing and Test Automation strategy to get quick and deterministic feedback on quality of the application
- Applying test automation expertise to help different digital platforms within in achieving faster testing cycles, that result in faster product releases
- Define robust test-data management strategy for testing complex systems with multiple moving parts.
- Setting up Build and Release Pipeline using DevOps workflow tools.
- Creating and managing test reports
- Provide detailed and effective bug reports
- Working along with product development teams to help reproduce and debug hard-to-replicate issues.
- Establishing a rigor of learnings from production issues, by way of driving RCA/COE reports, achieving closure on lessons learned/ action items from it.
- Mentoring and helping in on-boarding other team-members
- Manage and review work progress and completion by team members
- Identify bottlenecks, and challenges faced by team, and work with various stakeholders to resolve the same
- Contribute to building and maintaining the test automation frameworks for multiple application platforms and devices, like mobile apps (Android and iOS), web apps, desktop apps, or proprietary set-top-box apps.
- Manage and address tech debt related to automation frameworks and implementation
- Setup appropriate real-time reports and dashboards to understand current state of quality
- Provide holistic view of quality of the product with areas of concerns (and solutions) to stakeholders
- Show and lead-by-example how proper automation implementation looks like.
We think you could be a good fit if:
1. Extensive (overall 10+ years) experience working as SDET Lead (at least 3+ years) with hands on test development background with 5+ years of experience in a technical lead or similar role, leading test automation development efforts. The following skills are must- have for this role.
2. Experience and working knowledge of distributed systems using micro services architecture.
3. Hands on experience with BDD/Cucumber frameworks automation. (MUST)
4. Working knowledge of the technical stacks and practices used in modern distributed architecture systems. Understanding of implementation and deployment architecture of such systems.
5. Extensive daily experience in writing clean and solid code in any modern languages: Java (preferred), Kotlin, JS.
6. Strong working knowledge and understanding of different types of APIs (example: HTTP, JSON, REST, XML, SOAP, sync/async, OpenAPI spec, etc.)
7. Extensive experience in API- test automation- and UI- test- automation:
- API test automation:- Hands on experience with API test automation tools, like Postman,- REST-assured,- Karate etc.-
- UI test Automation:- Hands on experience with UI test automation tools, like Selenium- WebDriver, Appium,- etc.-
8.Experience in developing, enhancing, and maintaining custom test automation frameworks.
9.Experience in managing a team, track and make work visible.
10.Experience in using application life cycle management like Azure DevOps, JIRA, Jenkins.
11.Good Experience and knowledge of design, code, debug, deploy and maintenance.
12.Azure exposure or knowledge will be nice to have.
13.Strong understanding, knowledge of software development and testing life cycle and process.
14.Experience with non-functional testing (NFTs) such as Performance, Load, Scalability, Chaos/Resiliency, Security testing etc. You may/may not be a SME on any of these.
15.Experience working with cross functional teams, dev managers and all the stake holders for the integration and end to end testing.
16.Experience in setting up dashboards and reports to understand current and upcoming work, as well as understand quality of the product under test.
17.Extensive experience in Agile ways of working.
In addition :
1. You are an effective communicator, who has had experience in successfully building and leveraging cross function and cross-team relations to advance team goals.
2. You like to work in a dynamic and fast-paced environment that may require context switching multiple times in a day, while constantly balancing your priorities.
3. You have a strong aptitude for solving complex problems.
Educational Background :
B. Tech/B.E./MS/MTech- in- any Specialization-
Responsibilities
- Design and implement Azure BI infrastructure, ensure overall quality of delivered solution
- Develop analytical & reporting tools, promote and drive adoption of developed BI solutions
- Actively participate in BI community
- Establish and enforce technical standards and documentation
- Participate in daily scrums
- Record progress daily in assigned Devops items
Ideal Candidates should have
- 5 + years of experience in a similar senior business intelligence development position
- To be successful in the role you will require a high level of expertise across all facets of the Microsoft BI stack and prior experience in designing and developing well-performing data warehouse solutions
- Demonstrated experience using development tools such as Azure SQL database, Azure Data Factory, Azure Data Lake, Azure Synapse, and Azure DevOps.
- Experience with development methodologies including Agile, DevOps, and CICD patterns
- Strong oral and written communication skills in English
- Ability and willingness to learn quickly and continuously
- Bachelor's Degree in computer science
Javascript
NodeJS (Node.js)HTML/CSSSkills And Qualifications
- Strong proficiency with JavaScript and TypeScript
- Knowledge of Node.js and loopback 4 frameworks
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Basic understanding of front-end technologies, such as React
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
NodeJS (Node.js)Work Location: Hyderabad
Experience:4 to 6 Years
Package:Upto 10 LPA
Notice Period:Immediate Joiners
Its a Full Time Opportunity with Our Client
Mandatory Skills:Skills :-Nodejs,Angular & Meanstack
Responsibilities:
--Strong hands on experience in latest version of AngularJS, Angular, NodeJS, Microservices, MongoDB.
--Experience in design and architecting portal solution • Strong hold on JavaScript
--Hands on experience in creating Microservices using NodeJS and ExpressJS.
--Perform 3rd party API integration with NodeJS.
--Hands on experience in HTML5, CSS3, JS libraries like Bootstrap, JQuery, Angular Material.
--Exposure working in an agile development environment.
--Strong analytical and problem-solving skills
--Knowledge of SVN/Git repository
--Good Communication and client facing experience.
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