3+ SAP PI Jobs in India

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

We are looking "SAP CPI/PI/PO" for Reputed Client @ Chennai Permanent Role.

Experience: 3-8 Yrs

• Should have worked on at least 2 integration projects with SAP Cloud Integration CPI 

• Prefer work experience on developing CPI flows to integrate with Cloud for customer, Hybris /commerce cloud, SuccessFactors, S4HANA & MDG. 

• Experience on Groovy scripts, Java, XSLT . 

• Should have worked on implementations with complex mappings and different adaptors like OData, SOAP, SF, IDoc, SFTP, Process Direct, JMS etc 

• Expert in operate and monitor integration scenarios and worked with Cloud monitoring tools. 

• Experience on integrating Cloud systems with on premise S4HANA and Database systems. 

• Worked with API Management and API Gateways for secure connectivity. 

• Extensive knowledge and experience on packaged content / OOB and customizes the standard artifacts. 

• Able to configure SAP PI/PO adapters like SOAP, IDOC_AAE, Proxy, RFC, REST, JDBC, SFTP, AS2, EDI Separator. 

• SAP PI/PO integration experience on XI CONTENT objects and Enterprise services provided by SAP. 

• Good in JAVA, UDF, custom adapter module developments. 

• Extensive knowledge on SAP PI/PO NWA, Issue analysis, Error handling & Performance tuning. 

• Knowledge on BTP is an added advantage. 

• Team player, good communication skills.