11+ SAM Jobs in Mumbai | SAM Job openings in Mumbai

• Social Media Manager is responsible for the day-to-day execution of client projects.  May serve as the daily contact between client and agency.
• -Proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the SAM or AD in communications as appropriate.
• Develops a thorough understanding of the client’s business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
• Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions
• Ensures to gain client sign-off at the relevant project stages, involving the SAM/AD when appropriate
• Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief ¾ Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon to gain sign off by the relevant Production Lead and client
• Identifies and solves problems as they arise, appreciating when it is appropriate to involve or notify the SAM and / or the AD
• Checks contact reports of key meetings and telephone conversations prepared by your team, ensuring these are issued to the client within 24-48 hours
• Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures
• Supports those overseen in the prioritization of their tasks, in line with the wider Account
• Handling Team’s activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned
• Ensures research and background information is prepared the team, for briefs/pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed

• Works with a multi-disciplinary team, developing strong working relationships with the
• Production Team to ensure they can add value and client requirements are managed to realistic timescales and associated budgets are appropriate. Oversees this activity within your team as necessary
• Supports the SAM and/or AD and working with the Insights & Planning Team proactively develops an understanding of strategy and how this applies to the projects you are delivering. Applies and relay this knowledge in an appropriate way
• Proactive in identifying and progressing new business opportunities Administration and financial management
• Monitors ongoing costs throughout individual campaigns
• Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee
• Proactively manages the maintenance of job numbers and job records
• Ensures a systematic and efficient filing system is maintained
• Mentor Junior Account Handlers in managing project finances appropriately                                   

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

🎯 Role: Select Service Advisor – VIP Lite Process

💬 Languages Required (any one combination):

• English + Hindi + Marathi
• Gujarati + English + Hindi

🎓 Eligibility:

• HSC or above
• Minimum 1 year of Customer Service experience
• Age: 22 to 35 years

💰 Compensation:

• ₹20,000 In-Hand
• PF
• Attractive Incentives
• 2 Rotational Offs (between Mon–Fri)

About Us:

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations , clinical named entity recognition and information extraction from clinical notes.

This is a role for highly technical engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, frameworks, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

What you will do at Episource:

You will be responsible for setting an agenda to develop and build machine learning platforms that positively impact the business, working with partners across the company including operations and engineering. You will be working closely with the machine learning team to design and implement back end components and services. You will be evaluating new technologies, enhancing the applications, and providing continuous improvements to produce high quality software.

Required Skills:

• Strong background in analytics, BI or data science deployments is preferable with 2-6 years of experience

• Knowledge of React/Vue, HTML, CSS

• Experience building and consuming APIs 

• Experience with MySQL, MongoDB and MEAN stack 

• Knowledge and experience with serverless architectures is a plus

• Hands-on experience with AWS or any major cloud service provider for deploying solutions

• Experience with Docker or Kubernetes in deploying solutions on the cloud

• Hands-on experience Python, Apache Spark & Big Data platforms to manipulate large-scale structured and unstructured datasets.

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

Designation:  Associate 

Office Location: Goregaon Mumbai

Position description:

1+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.

 Job Description: Senior Software Engineer- Embedded Systems

Videogram is looking for Software Engineer in Embedded Systems who will be responsible for designing the embedded systems and installing them in machines and tools. You will be playing an important role in our software team who will be responsible to design and develop the software that controls the processor (micro-controllers and digital signal processors) of the machine. You come with a role as a professional Embedded System Software Engineer to execute a complete embedded software development lifecycle.

Responsibilities:

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment. Responsible for the complete embedded software development lifecycle
• Design, develop, code, test, and debug system software
• Coordinate with the engineers from other disciplines to develop the end product of the requisite standards
• Customize the software to suit the needs of the product nature and expected functioning
• Debug the system to remove the anomalies and inconsistencies

Requirements:

• Candidates require a bachelor's degree in computer science, electrical engineering, software development, embedded software, etc. 
• The candidate should be an undergraduate in Computer Science or a relevant field
• Hands-on experience in C++11 or later programming languages
• Knowledge of GIT Version control
• Experience in doing bare metal or RTOS development
• Hands-on experience in developing the code in Linux
• They require exceptional programming skills and competence in using software tools. 
• Knowledge of operating systems and of the interaction between hardware/software is important for this profile. 
• The attributes of problem-solving ability, analytical skills, proactive behavior, and an adaptable approach are important in this position. 
• This discipline of engineering provides scope for creative minds and poses challenges to perform quality work.
• Scripting in Python & Bash is an add-on
• Experience in any of the following technologies:

           UART | SPI | I2C |MIPI DSI |Display Port | Low-Level Sata

Additional/ Desirable Interests:

• Personal interest in videography/ photography and audio production
• Experience working programmatically with videos/ images/ audio
• Exposure to low-level details of any video/ image codecs
• Exposure to movie container file formats especially QuickTime/mp4
• Working knowledge of exFAT file system