Senior Software Engineer

About This Opportunity:

Join Printrove as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shipping logistics, or operational overhead.

As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions, you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.

What You'll Do:

Champion Our Merchants

Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.

Orchestrate Operations

Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) to provide accurate, real-time updates on orders, shipments, and delivery status.

Solve Complex Problems

Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, and proactively address recurring issues to improve the overall merchant experience.

Drive Data Excellence

Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention to detail ensures our team has the insights needed for continuous improvement.

Identify Growth Opportunities

Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchant insights directly fuel our business development efforts.

Elevate Service Standards

Work closely with our Customer Success Team Lead to refine processes, implement best practices, and consistently exceed merchant expectations.

What We're Looking For:

Proven Experience

1–2 years in SaaS or e-commerce customer support with a track record of maintaining high satisfaction scores and resolving complex issues.

Communication Excellence

Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency in Hindi and Tamil is highly valued for our diverse merchant base.

Technical Aptitude

Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quick to learn new tools and adapt to evolving workflows.

Strategic Problem-Solving

Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzles to solve, not obstacles to avoid.

Local Presence

Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-person collaboration drives our best results.

Future-Forward Mindset

Interest in AI tools and automation is a significant plus. We're building tomorrow's customer support experience today.

Why Choose Printrove?

High-Impact Environment

Your work directly influences merchant success and company growth. See immediate results from your efforts in a fast-paced startup setting.

Accelerated Learning

Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills that open doors across the tech industry.

AI-Enhanced Operations

Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology to scale efficiently and deliver exceptional experiences.

Clear Career Progression

Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership roles based on performance and interests.

Meaningful Mission

Be part of democratizing entrepreneurship in India. Every problem you solve helps a small business owner achieve their dreams.

Ready to Join Our Mission?

If you're passionate about customer success, thrive in dynamic environments, and want to be part of India's print-on-demand revolution, we want to hear from you.

We have openings for Business Developer.

Skills Required:

• Experience with lead generation through portals like Freelancer, Upwork, Elance, Guru, Craglist, ODesk and Social Media etc.
•  Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Ability to work independently or as an active member of a team.
• Building business relationships with current and potential clients.
• Understanding client needs and offering solutions.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential clients.

We have an excellent opportunity in our Business Development Team. This is a full-time on-site role for a Senior Business Development Executive located in Mumbai. The Senior Business Development Executive will be responsible for generating new business opportunities, lead generation, managing accounts, and daily business operations within the company.

PFB the Job & Company details for your review

Job Position: Senior BDE

Job Description:

• Finding Key Contacts from the Targeted Accounts / Region. 
• Identify the various stakeholders within the targeted organization and understand how to gather key information like reporting structure, budget cycles & building relationships with key stake holders. 
• Networking and Initiating Dialogues with Senior Executives in Corporate (CPO, V.P, Directors Etc.). 
• Recognize the decision makers and generate Interest among them Via Phone Calls and Emails. 
• Develop presentations and proposals for key accounts in line with client requirements. 
• Engage with prospects on an on-going basis for requirement gathering and relationship building throughout the sales cycle. 
• Provide strategic inputs for the business based on interactions with prospective customers. 

Job Requirements: 

Experience: 2+ years 

• Presales / Lead Generation.
• Experience with international prospects / clients (especially North America & Western Europe).
• Delivering demos and hosting pre-sales calls will be strongly preferred.
• Handling annual / quarterly sales quota with proven track record.

Skills Required:

• Confident & goal-oriented team player with good grip on the English language. 
• Powerful verbal, written, presentation, facilitation, communication, relationship building, social networking skills. 
• Strategic, analytical and problem solving mindset. Must have an aptitude for analytical concepts and critical thinking. 
• Ability to work independently and proactively in a dynamic environment. 
• Ability to grow and handle more responsibility / accountability 
• Should be com be comfortable working in flexible shifts timings, as will be handling a Specific Territory in International Market from Mumbai. 
• Preference will be given to those who have basic understanding of IT. 

Preferred:

• Fairly Tech background. 
• Selling experience in the IT services / products domain. 
• Experience in consultative selling is a big plus.

Technical Skills Required

Mandatory:

• Minimum 10 years of experience in software development with C# and the .Net framework/.net core.

• Experience on building RESTful services and MVC patterns-based web applications, web api and wcf

• Experience in ORM, Document-oriented NoSQL databases or RDMS • Experience with Git (GitHub), automatic deployments, continuous integration

• Expertise on JavaScript, HTML5, CSS, AngularJS, ReactJS, NodeJS, data visualization tools.

• Experience of working on highly scalable SaaS products

• Developed & debugged multi-threaded applications.

• Developed and deployed modules in Azure / Aws Good to have: • Experience in development of reports.

• Developed and deployed modules in Docker / Kubernetes • Experience as scrum owner

• Experience in agile development methodology

• Polyglot

Role and Responsibilities:

• Design, document, develop & test own product.

• Collaborate with team members.

• Care deeply about writing quality/testable/modular code

• Work with various stake holders across teams and prioritize deliverables.

• Drive efficient DevOps practices for full cycle .NET development and deployment.

Soft Skills Required

Mandatory:

• Clarity of thought

• Sincere

• Proactive

• Self-motivated

• Logical bent of mind (Analytical)

• Team player

• Flexible/adaptable

• Strong communication skills (both written and verbal)

• Leader with passion

• 2+ years of experience in Python, Django, Mongo, Express, MySQL, etc
• Have built applications capable of serving high volume with low latency in production
• Following practices of agile development with continuous integration/deployment
• Experience in deploying applications in AWS cloud
• Knowledge in building applications for Fintech/payments domain is a bonus
• Bachelor’s or Master’s degree in CS or equivalent from a reputed institution
• Self-starter, hustler, and a desire to achieve greatness is a MUST
• Immediate joining preferred
• You will have the flexibility to design the application and systems from the ground up.
• Your primary responsibility is to implement business logic in the backend and create awesome restful APIs for seamless integration with our mobile front end.

Responsibilities

• Use latest processes and technology in order to build scalable, distributed, and

fault-tolerant site/software systems.

• Research and evaluate new methodologies and technologies that improve the quality,

reliability, and performance of the frontend engineering’s site/software development

systems and processes

• Apply usability principles and procedures and optimize builds. Reuse through

documenting common frontend components that save the business time in executing

future projects.

• Emphasize a consumer-focused approach in building sites/software and works with both

senior and junior frontend teams in determining the prioritization and estimation of new

features and improvements.

Requirements/Qualification

• Minimum 6 years experience in software engineering. At least 3 years of frontend

experience working in React with Redux Framework

• Highly proficient in CSS3, HTML5, Javascript. Also proficient in tools like Bootstrap and

Webpack for building products across multiple screen resolutions and browsers.

• Familiarity with cross-browser compatibility issues and demonstrate design and user

interface/user experience skills.

• Excellent time management, multi-tasking and communication skills

TECHNICAL SKILLSET

• You have strong experience with semantic HTML5, CSS3, and a CSS preprocessor of your choice SASS or LESS, understanding of writing modular CSS (Must)
• You have strong knowledge of Object Oriented JavaScript (Must)
• You have strong experience with Angular or any other frameworks like Ember, Backbone or React (Must)
• You have working experience with large scale front-end architectures
• You have good knowledge in using restful web services
• You have a strong focus on performance
• You have knowledge of CSS animations
• You have experience with automation tools like Web-pack, Grunt or Gulp
• You have knowledge of unit testing tools like Jasmine, Karma etc.

Job Role

• As a Frontend Developer you will be responsible for extending and optimizing product user interfaces. You will work in a team of developers and designers to build cutting edge, graphical appealing user interfaces that provide a great user experience
• Develop web applications using various JavaScript frameworks 
• Have attention to detail and identify potential performance weak spots
• Find and share frontend best-practices with team members and other developers
• You will be actively involved during the entire technology development lifecycle.
• Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.
• Work with a team of amazing developers and designers involved in the design and development of global platforms, participate in Agile sprints
• Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms
• You will be working on one of the fastest growing e-Commerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant and offline to Online, mobile commerce, analytics, automation, DevOps and a lot more for the global markets positioned for Asia.
• Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.

Qualification

• A Bachelor’s degree in Computer Science or equivalent.

Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.

OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies – on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole lot others.

Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.