B2B Sales Lead

Job Title: Tender Executive

Location: Ludhiana / Punjab (or mention as per requirement)

Experience: 1–3 Years

Industry: IT / Construction / Government Tenders / Services

Job Summary:

We are looking for a Tender Executive who can handle end-to-end tendering activities including searching, documentation, bidding, and submission of government and private tenders through various portals.

Key Responsibilities:

• Identify and analyze relevant tenders from GeM, CPPP, State portals, e-procurement websites, etc.
• Study tender documents, eligibility criteria, BOQ, and terms & conditions.
• Coordinate with internal departments for technical, commercial, and financial documents.
• Prepare and submit tenders (online & offline) within deadlines.
• Handle EMD, tender fees, bank guarantees, and compliance requirements.
• Maintain tender records, submissions, and follow-ups.
• Track tender status, results, and coordinate for clarifications or negotiations.
• Ensure complete compliance with tender requirements and company policies.

Required Skills & Qualifications:

• Graduation (MBA / Any relevant degree preferred).
• Good knowledge of government tendering process.
• Hands-on experience with GeM, e-tendering portals.
• Strong documentation and coordination skills.
• Proficiency in MS Excel, Word, email communication.
• Ability to work under deadlines and pressure.

Job Description:-

Designation : Python Developer

Location : Indore | WFO

Skills : Python, Django, Flask, Numpy, Panda,  RESTful APIs, AWS.

Python Developer Responsibilities:- 

1. Coordinating with development teams to determine application requirements.

2. Writing scalable code using Python programming language.

3. Testing and debugging applications.

4. Developing back-end components.

5. Integrating user-facing elements using server-side logic.

6. Assessing and prioritizing client feature requests.

7. Integrating data storage solutions.

8. Coordinating with front-end developers.

9. Reprogramming existing databases to improve functionality.

10. Developing digital tools to monitor online traffic.

Python Developer Requirements:-

1. Bachelor's degree in computer science, computer engineering, or related field.

2. At Least 3+ years of experience as a Python developer.

3. Expert knowledge of Python and related frameworks including Django and Flask.

4. A deep understanding and multi-process architecture and the threading limitations of Python.

5. Familiarity with server-side templating languages including Jinja 2 and Mako.

6. Ability to integrate multiple data sources into a single system.

7. Familiarity with testing tools.

8. Ability to collaborate on projects and work independently when required.

Skills - Python, Django, Flask, Numpy, Panda,  RESTful APIs, AWS.

Job Description: Senior Designer

Position Overview:

We are seeking a highly skilled and experienced Senior Designer to join our dynamic team. The Senior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.

Responsibilities:

1) Lead Design Projects: Take ownership of design projects from concept to completion, ensuring adherence to project timelines and quality standards.

2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.

3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.

4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.

5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.

6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.

7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.

8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.

9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.

10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.

Qualifications:

*Bachelor's degree in Graphic Design, Visual Communication, or a related field.

*Minimum of 4 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.

*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.

*Solid understanding of user interface (UI) design principles and best practices.

*Strong conceptual thinking and problem-solving abilities.

*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.

*Proven track record of delivering high-quality design solutions in a fast-paced environment.

*Ability to work collaboratively in a cross-functional team setting.

*Experience with motion graphics, animation, or prototyping tools is a plus.

*A passion for design and a desire to push the boundaries of creativity.

Additional Information:

This is a full-time position based in Bangalore

Please include a link to your portfolio showcasing relevant design work with your application.

Salary and benefits package will be commensurate with experience and qualifications.

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Senior Software Engineer -

Android We are looking for a self-starter who can also work closely with the team in a dynamic environment where priorities change based on continually evolving business needs and technology. You’ll be responsible for building mobile apps from conception to deployment and eventually take ownership of the mobile architecture, playing a pivotal role in mobile app development out of India.

Roles & Responsibilities-

• Translate designs and wireframes into high quality code. • Ensure the best possible performance, quality, and responsiveness of the application. • Help maintain code quality, organization, and automatization. • Write reusable and reliable code which works with various databases and APIs. • Work closely with key stakeholders to create great experiences that make it effortless to connect different apps together.

Skill set – • 3+ years of experience in developing Apps using Android SDK. • Proficiency in Kotlin APIs like coroutine, serialization, etc. • Strong Knowledge of Android UI design principles like material design standard. • Strong Knowledge in mobile design patterns like MVVM, MVP etc and best practices. • Comprehensive understanding of Android architecture components like navigation component, Livedata, hilt, Viewmodel etc. • Familiarity with cloud message APIs and push notifications. • Experience with unit testing, Automated UI testing and code coverage tools. • Experience in Continuous Integration, Continuous Delivery/ Deployment. • Experience with threading, and performance tuning. • Knowledge in working with Graphql backend is good to have. • Knowledge in working with Google play services and Android Security APIs. • Technical depth that allows you to rapidly fix bugs and solve problem.

• Develop new features understanding current architecture of system
• Responsible to design , develop, test, integrate and support product life cycle.
• Developing existing systems by analyzing and identifying areas for improvements
• Creating Design/Architecture documents, technical specifications, and test cases in line with Quality systems
• Maintaining systems by identifying and correcting software defectsDeveloping / Influencing Requirements.
• Willing and flexible to work on C++ 
• Consulting internal / external stakeholders concerning maintenance and performance of software systems; implementing software solutions
• "Strong Object Orientated C++

Someone with hands-on experience with Story Boarding, typography, Color, Vector illustration, Social Media Ads, carousels ,Image selection.

Other Design Skills, Layout Skills, Illustrations, Infographics, Creativity, Flexibility, Attention to Detail, Deadline-Oriented, Desktop Publishing Tools.

Strong liaison skills to deliver assignments in time.

Up to date with industry leading software and technologies (Illustrator, In Design, Corel Draw, Photoshop etc.)

Professionalism regarding time, costs and deadlines.

Proven graphic design skills, Backed by a strong portfolio.

• Conducting market research to identify selling possibilities and evaluating customer needs
• Setting up meetings with potential clients and listening to their wishes and concerns
• Preparing and delivering appropriate presentations on products and services
• Creating frequent reviews and reports with sales and financial data
• Participating on behalf of the company in exhibitions or conferences
• Negotiating/ closing deals and handling complaints or objections
• Collaborating with team members to achieve better results
• Gathering feedback from customers or prospects and sharing it with internal teams

Desired Candidate Profile

• Experience in Edtech sales
• Proven experience as a Sales Manager or relevant role
• Proficiency in English, fluency with communication be it verbal & written
• Excellent knowledge of MS Office
• Hands-on experience with ERP solutions is a plus
• Thorough understanding of marketing and negotiating techniques
• Passion for sales
• A results-driven approach
• Aptitude in delivering attractive presentations