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Senior Product Manager (Healthcare Payer Domain)

As a Senior Product Manager, you will be the leader and mentor of one value stream within Healthcare Payer, responsible for the end-to-end user journey of the product portfolio. You will have advanced skills in backlog prioritization, product/component integration, and commercialization. You will also provide deal-specific sales support and lead discussions with customers and partners. You will seek voice of customer and voice of market feedback and lead decision making on projects through collaboration with cross-functional teams.

Required Skills : US Healthcare/Healthcare Domain, B2B SaaS, Product Management, Product Operations, Claims experience, Healthcare Payer Domain Experience, Commercial software product development, preferably with enterprise software, TAM, SOM, Voice of the Customer, Voice of the market, PLM, go-to-market (GTM) product strategy, Product User Experience.

Key Responsibilities

• Proven experience in leading and mentoring product teams, with focus on fostering a data- driven culture.
• Deeply understand how the product and/or components impact other aspects of the portfolio
• and/or product line in delivering business value, and track and provide guidance on competition and market trends.
• Promote and integrate a data-driven methodologies into the product development lifecycle.
• Utilize data to make informed product decisions and establish frameworks to measure success.
• Manage and deliver go-to-market (GTM) deliverables and ensure alignment with the company vision and strategy. Collaborate closely with cross functional teams, including engineering, design, marketing, sales, Operations, customer success to ensure successful product launch and adoption.
• Prioritize and manage the product backlog for specific product, component, and integrations, including cross-value stream dependencies, and collaborate with cross-functional teams to deliver high-quality products that solve customer problems and create value.
• Lead the team for their product or component area, providing direction, feedback, and coaching, and build organizational capacity through training and mentoring of others on product and market knowledge.
• Work with other functions to understand how the product affects and is affected by other functions to deliver a positive customer/user experience, and lead customer discussions and shadow users to analyze their day in the life (DILO) and improve user experience (UX) with the product.
• Build organizational capacity through development of documented processes and artifacts and consider the connections between products and services in making decisions.
• Provide deal-specific sales support and validate inputs provided by direct reports and leverage insights to understand and build market segment sizing for existing products or solutions (total addressable market (TAM), serviceable addressable market (SAM), and serviceable obtainable market (SOM))
• Be familiar with competition and their products and actively seek structured voice of customer(VOC) and voice of market (VOM) feedback.
• Drive the commercialization effort, managing all artifact development, delegating to people on the team as needed, and collaborating with other departments to provide input and ensure dependencies are managed.
• Lead discussions with customers and partners, actively mentor others in and outside the product organization, build consensus and lead decision making, and find solutions to challenges and make recommendations, including validation of frameworks developed by reports and executing on them.
• Define, track, and analyze key performance metrics to assess product performance and identify areas of improvement.
• Drive continuous product innovation by staying current with industry trends and emerging technologies in healthcare.
• Experience in identifying cost centers and implementing strategies to improve efficiency and optimizations.
• Must have the ability to thrive in a fast paced, dynamic environment and manage multiple priorities effectively.

Qualifications

• Technical chops and systems thinking expertise to comfortably work with high performing engineering teams. Strong ability to effectively communicate business requirements to engineers.
• 8+ years of working in software development organizations that build software or applications for the US healthcare industry (experience with core administrative processing systems/claims processing systems would be an added advantage).
• 5+ years of successfully working within product management (As Associate Product Manager or above) to analyze, define and document software requirements for commercial software product development, preferably with enterprise software.
• 5+ years of experience working in an Agile/Scrum software development environment.
• Bachelor’s degree in engineering (preferably computer science), Math, and/or Science. An MBA from a tier 1 / 2 B-school is an added advantage.
• Proven track record of leading and delivering successful products from ideation to launch.
• Excellent skills in backlog prioritization, product/component integration, and commercialization
• Experience in collaborating with cross-functional teams, such as engineering, design, marketing, and operations, and leading decision making on projects
• Experience in mentoring and coaching others on product and market knowledge, and building organizational capacity
• Excellent communication, presentation, and interpersonal skills
• Familiarity with agile methodologies and tools, such as Scrum, Kanban, Jira, etc.

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

Location : Bangalore ( Hybrid)

Experience - 2-5 Years

The key purpose of this role is to be responsible for developing Odoo customizations based on pre-defined task requirements put together by a functional consultant.

The position offers the chance to be an integral part of the whole business and you will be exposed to a wide range of business and use-cases including integrations with 3rd-party software implementations. You will also be involved directly with customers where technical input is required.

Primary Responsibilities:

• Develop robust, efficient and well-structured code based on business requirements.
• Conduct development testing and work closely with the QA testing team.
• Work closely with the Functional Consultants on designing Odoo software solutions.
• Debugging and developing fixes for existing implementations.
• Meet project deadlines and be involved in project review meetings with the project management team.
• Assist with the training and on-boarding of Junior Developers.
• Keep all project / task stakeholders informed through regular documented updates.

Professional Experience:

• 2-3 year's experience with Python and PostgreSQL.
• Experience working with code versioning with Git being preferred.
• Must have experience in Docker.
• Must have experience in Qweb/XML.
• 2-3 years’ experience with HTML/CSS.

Job Description: We are looking for a skilled Content Strategist with at least 3 years of experience to join our team. You will be in charge of creating and implementing a content strategy that is in line with our overarching marketing and business goals in your capacity as a content strategist. In order to produce interesting, pertinent, and valuable content that appeals to our target audience, you will closely collaborate with our marketing, design, and product teams.

Roles and Responsibilities:

• Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more

• Conduct research to understand our target audience and their needs, and develop buyer personas and content maps to guide content creation

• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers

• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches

• Create a social engagement playbook/guideline for community moderators and ensure that content is published on schedule

• Write and edit high-quality, engaging, and informative content for a variety of channels (social media posts, blogs, newsletters etc.)

• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

• Formulate customer delight moments

• Use data and analytics to measure the success of our content, and make data-driven decisions to improve content performance

• Stay up-to-date with industry trends and best practices in content marketing and SEM, and make recommendations for continuous improvement

• Responsible for developing a sense of community amongst the Client creator base

• Ensure all Client creators are benefiting from the community

• Develop non-product solutions that will enable retention and increase customer satisfaction

• Develop partnerships that will help in creator retention

• Contribute to the development of our overall marketing and business strategies, and provide insights and recommendations based on your expertise in content marketing

Requirements:

• Graduate with at least 3 years of experience in social media marketing, community engagement, content marketing, content strategy, or a related field

• Bachelor's degree in marketing, communications, journalism, or a related field would be a plus

• Active and engaged participant in social media

• Excellent writing, editing, and proofreading skills, with a keen eye for detail

• Strong communication and presentation skills to communicate the message effectively

• Strong interpersonal skills and ability to build relationships with cross-functional stakeholders

• Highly organized, detail-oriented, and able to manage/execute multiple ongoing projects

• Familiarity with content management systems (CMS) and email marketing platforms

• Proficiency in SEM best practices and the ability to optimize content for search engines

• Proficient knowledge of Data Analytics and strong analytical skills, with the ability to analyze data and use insights to improve content performance

• A passion for content marketing and a desire to stay up-to-date with the latest trends and best practices

• Ability to identify and track relevant community KPIs

• Good network among influencers

We offer competitive salaries, a collaborative work environment, and opportunities for growth and development. If you are passionate about creating exceptional user experiences and meet the requirements above, we encourage you to apply!

Data Engineer JD:

• Designing, developing, constructing, installing, testing and maintaining the complete data management & processing systems.
• Building highly scalable, robust, fault-tolerant, & secure user data platform adhering to data protection laws.
• Taking care of the complete ETL (Extract, Transform & Load) process.
• Ensuring architecture is planned in such a way that it meets all the business requirements.
• Exploring new ways of using existing data, to provide more insights out of it.
• Proposing ways to improve data quality, reliability & efficiency of the whole system.
• Creating data models to reduce system complexity and hence increase efficiency & reduce cost.
• Introducing new data management tools & technologies into the existing system to make it more efficient.
• Setting up monitoring and alarming on data pipeline jobs to detect failures and anomalies

What do we expect from you?

• BS/MS in Computer Science or equivalent experience
• 5 years of recent experience in Big Data Engineering.
• Good experience in working with Hadoop and Big Data technologies like HDFS, Pig, Hive, Zookeeper, Storm, Spark, Airflow and NoSQL systems
• Excellent programming and debugging skills in Java or Python.
• Apache spark, python, hands on experience in deploying ML models
• Has worked on streaming and realtime pipelines
• Experience with Apache Kafka or has worked with any of Spark Streaming, Flume or Storm

Focus Area:

• As ABSG Senior SAP HCM SuccessFactors Consultant, you will be working with our client with cross-functional teams. IT development team and business users as consulting level.
• Involved in the full process of data gathering and analysis on user requirement, project design, strong project implementation in HCM modules, post-implementation support and roll-out.
• Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
• You will be involved in carrying out SAP HCM-SuccessFactors integration projects; defining iflows, local & exception sub-process, value mapping artifacts.
• SuccessFactors integration related configuration in SAP HCM system (Example- field mapping for hiring candidates etc)
• Employee Central Foundation Objects, Generic Objects, Event Reasons Derivations, Business Rules and Notifications, Custom MDFs and XML
• You will also be involved in SAP HCM ABAP configuration with other basic modules
• Strong function and/or technical skills in all areas of the HCM modules in a consulting environment in various industries

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers