Customer Service Representative

Role :- Team Lead - Copywriting

About our client -

Our Client is a next generation MarTech company, delivering end-to-end marketing and sales solutions to leading brands in India. The company's ethos is built upon the philosophy of 'Marketing Engineered', an approach that delivers marketing & sales solutions through innovative ideas in design, engineering and technology. 

What you’ll be working on -

Ad copy for digital campaigns, video scripts, social media, blog posts and a certain amount of offline collateral. The role also involves ideation for advertising campaigns. The clients you’ll work on will span tech, F&B, pharma, retail, healthcare, real estate, automotive and other industries. You’ll be a part of the larger content marketing department in Pune, working closely with the client servicing team and design team to come up with ideas and creatives that make an impact!

Responsibilities -

● Interpreting client briefs and requirements

● Work closely with clients to create strong concepts from initial briefing through to execution

● Developing creative ideas and original, clear copy

● Collaborating with the design team on visual representation of the copy

● Working collaboratively with internal stakeholders to meet deadlines

● Maintain a high awareness of relevant trending topics and news to identify content opportunities

● Be responsible for working with internal teams to gather input and validate the content

● Ensure consistency and quality across all written content

● Present and articulate concepts to clients

Desired Skills and experience -

● 2+ years of experience interest in copywriting, business communication or technical writing

● BE Computer Engineering, B.Tech in Computer Science, Graduate in Marketing

● Proficiency in the English language and accuracy in grammar

● The knack of understanding technical products (SaaS, PaaS, SAP, etc.) and writing for them

● Highly creative and imaginative

● Keen attention to detail

● The ability to work in a collaborative environment under tight deadlines

● Self-motivated and eager to learn

Build a database of customer leads through references, opening stalls in areas where there are higher

number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of

pamphlets etc

 Schedule meetings with potential liabilities customers and understand their requirement; thereafter

presenting them with the most suitable products and explaining the features/benefits.

 Communicate clearly to customers on the requirements for various types of products & services – for

example, charges for maintaining a locker, minimum balance to be maintained etc.,

 Ensure that all customer documents are verified with originals and are handled with care and

confidentiality.

 Complete all account opening related processes accurately so that the customer experience is

enhanced and forms the foundation of a long relationship with the bank.

 Maintain continuous communication with customers on the status of their account opening process.

 Frequently communicate with newly signed up customers and assist them with additional products and

services based on their requirements – for example, relevant loan products, investment products etc.

 Build reference network from newly signed up customers for potential leads.

 Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the

supervisor.

How to apply: recruit.hrlspl

Primary Purpose

To assist in the development and execution of comprehensive marketing strategies, enhancing the brand& presence, and driving business goals in the salon, beauty, and wellness industry.

Key Activities and Responsibilities

• Contribute information, ideas, and research to help develop effective marketing strategies.
• Organize and oversee advertising/communication campaigns on social media platforms, exhibitions, and promotional events, ensuring they align with brand objectives and achieve full delivery.
• Conduct market research and analysis to evaluate trends, brand awareness, and competition ventures.
• Maintain relationships with vendors to ensure collaborative efforts in promotional activities.
• Monitor the progress of campaigns using various metrics and submit performance reports.
• Collaborate with managers in preparing budgets and monitoring expenses to ensure efficiency and cost-effectiveness.
• Develop and execute communication strategies and initiatives to promote brand messaging and engagement.
• Regularly interface, consult, and collaborate with cross-functional teams across the company, as well as manage relationships with social media agencies, vendors, corporate activities, and influencers.
• Gain a deep understanding and knowledge of the salon, beauty, and wellness industry to tailor marketing efforts effectively.

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Skills and Qualification

• Proven experience in developing marketing strategies and campaigns.
• Good understanding of market research techniques, data analysis, and statistical methods.
• Through knowledge of strategic planning principles and marketing best practices.
• Proficient in MS Office and familiar with marketing software and tools.
• Excellent communication and people skills for effective collaboration and relationship building.
• Strong organisational and time-management abilities, capable of handling multiple projects and deadlines.

Job Type: Full-time

Job Timing:- 11:00 to 7:00

Working Days:- Monday to Saturday

Key Responsibilities:

1. Excellent verbal & written communication skills.
2. Manage Voice/Non voice Process- Payment, Refunds etc.
3. Ensures metrics, monitor process, provide regular coaching & mentoring to team.
4. Knowledge of payments and fintech.
5. Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
6. Providing information about a product or service.

Desired Candidate Profile:

1. Excellent verbal and written communication skills.
2. Technical bent of mind to isolate a problem quickly.
3. Have proven experience in the same domain.

Education- Any Graduate

What you need to have:

• Minimum 1 to 5 years of B2C product management experience
• Experience designing and building metrics for product engagement and customer satisfaction and adept in user research, data- driven experimentation, sprints and rapid iteration