Customer Service Representative

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

ROLES AND RESPONSIBILITIES:

We are seeking a dynamic and entrepreneurial Strategy Team Member to drive the rapid scaling of our AI Operating System startup. This role is pivotal in shaping our go-to-market strategy, developing our proprietary Master Agent and App Catalogue (MAAC) offering, and creating compelling, intelligent content to establish our market leadership. The ideal candidate will be a strategic thinker with a bias for action, comfortable in a fast-paced environment, and passionate about the future of AI.

KEY RESPONSIBILITIES:

Startup Scaling and Strategic Planning-

• Develop and execute strategies to accelerate user acquisition, market penetration, and overall business growth.
• Conduct thorough competition benchmarking to identify market opportunities, threats, and best practices.
• Analyze data and market trends to inform strategic decisions and adjust scaling initiatives effectively.
• Collaborate with the leadership team to define key performance indicators (KPIs) and measure the success of strategic initiatives.

Master Agent and App Catalogue (MAAC) Development-

• Drive the strategy, development, and launch of the MAAC, our platform for master agents and integrated applications.
• Define the functionality, user experience, and value proposition of the catalogue, ensuring it meets the needs of developers and end-users.
• Bridge the gap between business objectives and technical teams (product, engineering) to ensure seamless execution and alignment of the MAAC with the core AI OS.
• Gather user feedback and iterate on the MAAC offering to optimize its effectiveness and adoption.

Smart Content Creation and Knowledge Sharing-

• Lead the creation of high-impact, intelligent content to drive engagement, educate the market, and build brand authority.
• Produce various content formats, including-
• Videos and Podcasts detailing use cases, industry insights, and company updates.
• A comprehensive Use Case Library showcasing practical applications of the AI OS.
• Competition Benchmarking reports and analyses.
• Utilize data and AI tools to inform content strategy and optimize content performance.
• Manage and curate a knowledge repository for internal and external stakeholders.

IDEAL CANDIDATE:

• 4+ years of Tech experience ( Product, Tech solution / Tech Consulting, Start Ups).
• Only Tier I colleges MBA passout.
• Having experience in Top Consulting firms.

PERKS, BENEFITS AND WORK CULTURE:

• Competitive salary package.
• Opportunity to learn from and work with senior leadership & founders.
• Build solutions for large enterprises that move from concept to real-world impact.
• Exceptional career growth pathways in a highly innovative and rapidly scaling environment.

Role Description

This is a full-time, remote role for a Frappe and ERPNext Developer. The Developer will be responsible for designing, developing, and maintaining Frappe and ERPNext applications. Daily tasks include customizing modules, integrating third-party systems, troubleshooting and resolving software issues, and working closely with cross-functional teams to enhance system efficiency and user experience.

Qualifications

1. Proficiency in Frappe and ERPNext development
2. Experience with Python, JavaScript, and web technologies
3. Understanding of ERP workflows and business processes
4. Skills in database management (MySQL, PostgreSQL)
5. Strong problem-solving and troubleshooting abilities
6. Ability to work independently and remotely
7. Excellent communication and teamwork skills
8. Bachelor's degree in Computer Science, Information Technology, or related field
9. Experience in the healthcare industry is a plus
10. Have experience in customised the frappe crm

1. Big data developer with 8+ years of professional IT experience with expertise in Hadoop ecosystem components in ingestion, Data modeling, querying, processing, storage, analysis, Data Integration and Implementing enterprise level systems spanning Big Data.
2. A skilled developer with strong problem solving, debugging and analytical capabilities, who actively engages in understanding customer requirements.
3. Expertise in Apache Hadoop ecosystem components like Spark, Hadoop Distributed File Systems(HDFS), HiveMapReduce, Hive, Sqoop, HBase, Zookeeper, YARN, Flume, Pig, Nifi, Scala and Oozie.
4. Hands on experience in creating real - time data streaming solutions using Apache Spark core, Spark SQL & DataFrames, Kafka, Spark streaming and Apache Storm.
5. Excellent knowledge of Hadoop architecture and daemons of Hadoop clusters, which include Name node,Data node, Resource manager, Node Manager and Job history server.
6. Worked on both Cloudera and Horton works in Hadoop Distributions. Experience in managing Hadoop clustersusing Cloudera Manager tool.
7. Well versed in installation, Configuration, Managing of Big Data and underlying infrastructure of Hadoop Cluster.
8. Hands on experience in coding MapReduce/Yarn Programs using Java, Scala and Python for analyzing Big Data.
9. Exposure to Cloudera development environment and management using Cloudera Manager.
10. Extensively worked on Spark using Scala on cluster for computational (analytics), installed it on top of Hadoop performed advanced analytical application by making use of Spark with Hive and SQL/Oracle .
11. Implemented Spark using PYTHON and utilizing Data frames and Spark SQL API for faster processing of data and handled importing data from different data sources into HDFS using Sqoop and performing transformations using Hive, MapReduce and then loading data into HDFS.
12. Used Spark Data Frames API over Cloudera platform to perform analytics on Hive data.
13. Hands on experience in MLlib from Spark which are used for predictive intelligence, customer segmentation and for smooth maintenance in Spark streaming.
14. Experience in using Flume to load log files into HDFS and Oozie for workflow design and scheduling.
15. Experience in optimizing MapReduce jobs to use HDFS efficiently by using various compression mechanisms.
16. Working on creating data pipeline for different events of ingestion, aggregation, and load consumer response data into Hive external tables in HDFS location to serve as feed for tableau dashboards.
17. Hands on experience in using Sqoop to import data into HDFS from RDBMS and vice-versa.
18. In-depth Understanding of Oozie to schedule all Hive/Sqoop/HBase jobs.
19. Hands on expertise in real time analytics with Apache Spark.
20. Experience in converting Hive/SQL queries into RDD transformations using Apache Spark, Scala and Python.
21. Extensive experience in working with different ETL tool environments like SSIS, Informatica and reporting tool environments like SQL Server Reporting Services (SSRS).
22. Experience in Microsoft cloud and setting cluster in Amazon EC2 & S3 including the automation of setting & extending the clusters in AWS Amazon cloud.
23. Extensively worked on Spark using Python on cluster for computational (analytics), installed it on top of Hadoop performed advanced analytical application by making use of Spark with Hive and SQL.
24. Strong experience and knowledge of real time data analytics using Spark Streaming, Kafka and Flume.
25. Knowledge in installation, configuration, supporting and managing Hadoop Clusters using Apache, Cloudera (CDH3, CDH4) distributions and on Amazon web services (AWS).
26. Experienced in writing Ad Hoc queries using Cloudera Impala, also used Impala analytical functions.
27. Experience in creating Data frames using PySpark and performing operation on the Data frames using Python.
28. In depth understanding/knowledge of Hadoop Architecture and various components such as HDFS and MapReduce Programming Paradigm, High Availability and YARN architecture.
29. Establishing multiple connections to different Redshift clusters (Bank Prod, Card Prod, SBBDA Cluster) and provide the access for pulling the information we need for analysis. 
30. Generated various kinds of knowledge reports using Power BI based on Business specification. 
31. Developed interactive Tableau dashboards to provide a clear understanding of industry specific KPIs using quick filters and parameters to handle them more efficiently.
32. Well Experience in projects using JIRA, Testing, Maven and Jenkins build tools.
33. Experienced in designing, built, and deploying and utilizing almost all the AWS stack (Including EC2, S3,), focusing on high-availability, fault tolerance, and auto-scaling.
34. Good experience with use-case development, with Software methodologies like Agile and Waterfall.
35. Working knowledge of Amazon's Elastic Cloud Compute( EC2 ) infrastructure for computational tasks and Simple Storage Service ( S3 ) as Storage mechanism.
36. Good working experience in importing data using Sqoop, SFTP from various sources like RDMS, Teradata, Mainframes, Oracle, Netezza to HDFS and performed transformations on it using Hive, Pig and Spark .
37. Extensive experience in Text Analytics, developing different Statistical Machine Learning solutions to various business problems and generating data visualizations using Python and R.
38. Proficient in NoSQL databases including HBase, Cassandra, MongoDB and its integration with Hadoop cluster.
39. Hands on experience in Hadoop Big data technology working on MapReduce, Pig, Hive as Analysis tool, Sqoop and Flume data import/export tools.

About Thriving Springs:

Have you ever wondered, what does it take to succeed at the workplace ? Is it only technical skills or do behavior skills also play a role ?

Research suggests that 85% of job success depends on soft and behavioral skills and this is where Thriving Springs plays a critical role by helping organisations, teams and individuals build these skills and unlock their highest potential and achieve an all round success. It does this by assessing current levels of soft and behavioral skills and then helping in growing them through Thriving Springs’s innovative smart platform that combines the power of emotional intelligence (EI) with artificial intelligence (AI) and machine learning (ML).

Why join Thriving Springs ?

While there are many companies however , companies that are built with a clear purpose and mission to take humanity forward are rare. Thriving Springs - An Edtech startup is one of the pioneers in driving human productivity, fulfilment and success forward through empowering millions of working professionals globally with soft and behavioral skills and assisting them in the flow of work. Thriving Springs is leading a world wide and purpose led movement to drive success at the workplace and we invite you to join this fun and adventurous journey with us.

Culture, Rewards and Benefits:

A great culture is created when everybody in the company has great opportunities, creates meaningful impact and contributes to good of society - Larry Page - Founder - Google

The founders of Thriving Springs come from Google and have built a Google like culture within Thriving Springs where each and every team member experiences freedom and autonomy to pursue their ideas that have deep impact and will shape the future of workplace learning. The culture at Thriving Springs is deeply rooted in emotional intelligence where there is emphasis on collaboration, empathy and winning together as one team.

The members will receive an attractive total compensation package including a competitive fixed salary, performance bonuses and ESOPs translating into non-incremental gains as the company grows into a potential unicorn. In addition, every member will receive medical and health insurance plus a special allowance to use gym and yoga services. In addition every member will get a sponsored subscription of audible to pursue their own learning journey.

Qualifications:

• BTech/BE in computer science, electrical, electronics or related fields

• 2+ years of front end development experience

• High emotional intelligence, empathy and collaborative approach.

• Experience in Angular/React Javascript frameworks, CSS, HTML5, Bulma etc

• Experience with developing rich dynamic front end applications using Angular and CSS frameworks like BulmaCSS, Angular Material, Bootstrap, etc.
• Should be a quick learner to keep up with the pace of the ever changing world of technology as the candidate will get excellent exposure to the latest and trending Cloud based SaaS technologies and best practices while working with varied customers based across the globe.

Responsibilities:

• Develop web applications covering end to end software development life cycle right from writing UI code using Angular, AngularJS
• Good eye for detail to develop UI interfaces
  
  
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PeekWhole Technologies Pvt Ltd is an e-commerce startup. The company aims to disrupt the retail store shopping experience by helping shoppers order from shops around them.
PeekWhole Technologies Pvt Ltd is launching its mobile app and is looking for dynamic, young representatives to lead its efforts in onboarding and managing stores in Gurgaon.

Eligibility criteria:
> Good Communication skills
> Willingness to travel
> MUST HAVE A SMART PHONE
> Applicants with laptops will be preferred

Skills Required:
1. Good command over English and Hindi
2. Working knowledge of Google Sheets/Excel
3. Maturity, Confidence and Perseverance

Job Responsibilities:
1. Shops on-boarding
2. Order Management

If you are looking to be part of the early-stage start-up team that is charting the course and solving a key pain point for the CXO, this opportunity is for you. The opportunity will provide you join a company where you can contribute to all aspects of the product definition, product building and solving some key challenges.

• Architect solutions and execution through hands-on development, quality-assurance, and prototyping 
• Collaborate with a UX/UI designers and other front-end and middle-tier engineers to design, prototype, and build user interface for complex cloud-based product 
• Participate in complete development life cycle activities like design, coding, testing and production release 
• Develop and maintain a scalable web and responsive applications 
• Exhibit Devops mindset – Work on continuous integration, including provisioning, deployment, testing, and version control of the software 
• Mentor new software developers and junior engineers

• Passionate engineer with 5 – 8 years of hands-on experience of developing next-generation user interface with high quality and performance 
• Strong desire to learn & evaluate new libraries/frameworks, and share knowledge with others 
• Ability to work in a fast-paced and agile development environment 
• Sound knowledge of front end standards and practices 
• Translating designs and wireframes into high-quality code 
• Knowledge of Redux, React.js and its core principles 
• Familiarity with RESTful APIs 
• Strong proficiency in JavaScript, AJAX, HTML5, CSS3, JSON, including DOM manipulation and the JavaScript object model 
• Experience with popular JS frameworks and libraries (React, Angular, JQuery, Ember, Babel, Webpack etc.) 
• Experience of building Single-page Web Apps 
• Ability to understand business requirements and translate them into technical requirements 
• Experience with test automation: TDD, unit/integration/functional testing 
• Proficient with debugging and testing tools to troubleshoot and optimize the UI 
• Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises

Good to have

• Full-stack development experience 
• Prior Startup Experience 
• Prior experience in developing real-time web applications 
• Experience with continuous deployment 
• Proficiency with Git/Github 
• Experience with GraphQL

Success Factors

• Start-up mindset 
• Good problem solving abilities 
• ‘Can-do’ attitude 
• Prior experience of working with globally distributed teams is an added advantage 
• Work with minimal supervision 
• Excellent communication skills and being able to work independently or in a full team