Customer Service Representative

Role & Responsibilities

• UX/UI Matchmaker: Lead end-to-end design for apps/web – from profile swipes to wedding planning flows. Turn "single" users into "success stories" with intuitive, delightful interfaces!
• Design System Guru: Build, own & evolve our Shaadi Design System (Figma-based) – components, tokens, guidelines that scale across products. No more design debt drama!
• B2C Superpowers: Deep-dive user research, A/B tests, & analytics in high-traffic consumer apps. Personalize journeys for 35M+ users – think AI matches, chat boosts & premium perks!
• Cross-Func Collab: Partner with PMs, Engg, & Data teams to ship fast. Mentor juniors, run critiques, & evangelize design thinking. Be the "design doctor" for sticky features!

Ideal Candidate

• Strong Product Designer, with focus on B2C Products
• Mandatory (Experience 1): Must have 5+ YOE in Product Design (both UI and UX) with atleast 2 year in B2C companies
• Mandatory (Experience 2): Must have atleast 1 year experience building or working with highly scaled Design systems in a B2C company (non-negotiable)
• Mandatory (Skills): Must have strong knowledge and experience of design with Ai tools(Figma Cloud, Chatgpt)
• Mandatory (Portfolio): Must have strong product design portfolio of Good B2C Products, with at least 2 detailed case studies
• Mandatory (Company): B2C Product companies, B2B experience with prior exposure to B2C is also acceptable (High scaled company, mostly unicorns)
• Mandatory (Stability): Must have stayed for a minimum of 2 years with each of the previous companies
• Mandatory (Note 1): CV must have portfolio link with at least 2 detailed case study
• Mandatory (Note 2): This will be a complete IC role
• Mandatory (Note 3): CTC is inclusive of 5%variable
• Preferred (Education): Graduate from Tier-1 colleges (IIT, NID, NIFT, BITS etc)

Key Responsibilities:

• Drive corporate sales by onboarding and managing corporate clients
• Handle RWA (Resident Welfare Association) sales and partnerships
• Develop and manage key accounts, ensuring long-term relationships
• Identify new business opportunities and close enterprise-level deals
• Coordinate with internal teams across Bangalore and other locations
• Achieve revenue targets through strategic planning and execution
• Conduct presentations, negotiations, and contract closures
• Maintain strong post-sales engagement, ensure account retention and generate revenue for our partner hospitals through corporate and RWA engagement.

Required Skills & Experience:

• Minimum 5+ years of experience in Corporate Sales / RWA Sales / B2B Sales
• Strong experience in Key Account Management
• Proven track record of closing high-value corporate deals
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work independently and manage multiple accounts
• Prior experience in healthcare, insurance, fintech, or employee benefits will be an added advantage

Key Responsibilities

● Plan, launch, manage, and optimize paid campaigns across Amazon Ads, Meta Ads, and Google Ads (Search, Display, Shopping).

● Own full-funnel performance: from awareness to conversion and retention.

● Create ad strategies tailored for both D2C (Shopify) and marketplace (Amazon) channels.

● Track key KPIs: CTR, CPC, ROAS, ACoS, CVR, CPA etc.

● Conduct regular A/B testing on creatives, audiences, and placements.

● Manage ad budgets and bid strategies to maximize performance.

● Lead all Sponsored Product, Sponsored Brand, and Sponsored Display campaigns on Amazon.

● Collaborate with the design/content team for campaign assets.

● Prepare weekly/monthly ad performance reports with insights and action points.

● Stay updated with platform algorithm changes, ad tools, and beta features.

Qualifications & Skills

● 5+ years of experience in managing performance marketing campaigns across Amazon, Meta, and Google.

● Proven track record of scaling ROAS-positive ad accounts in a D2C eCommerce setup.

● Strong analytical skills with knowledge of Excel/Sheets, GA4, and Ads dashboards.

● Experience in ad copywriting and creative performance feedback.

• ● Bonus: Experience with tools like Helium10, Semrush, Canva, or creative automation platforms.

We are looking for a result-driven BDM to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the the sales.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

• Expertise in Java Microservices, Spring, Spring boot MongoDB and Redis 
• Hands-on programming skills
• Proficient communication skills

• 8+ years of experience in shipping B2C Products. FinTech market experience a strong plus.
• A track record of building and launching software products (web, mobile web, native apps).
• Experience creating and contributing to a software product roadmap, evangelizing the product vision.
• Experience working directly and cross-functionally with developers, product managers, marketing, and other related stakeholders.
• Excellent communication and presentation skills and ability to interact with all levels of the organization including users, vendors, partners, and executive leadership.
• Strong work ethic. Self-starting personality with the ability to problem solver and develop creative solutions; works well and stays focused under little supervision.
• Ability to create wire-frames, product specifications and white papers
• Strong project management skills and ability to present work to executive staff
• Willingness to roll up your sleeves and do whatever it takes to help your team win
• Extraordinary data analysis skills