11+ RIP Jobs in Bangalore (Bengaluru) | RIP Job openings in Bangalore (Bengaluru)

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Procurement Cloud Development team is looking for developers who are ready for new challenges in a fast-paced environment with experience in Java, JavaScript, REST.

Job description displayed in the job posting

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

As a member of the software engineering division, you will perform high-level design based on provided external specifications. Specify, design and implement minor changes to existing software architecture. Build highly complex enhancements and resolve complex bugs. Build and execute unit tests and unit plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering as necessary to discuss minor changes to product functionality and to ensure quality and consistency across specific products.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Responsibilities displayed in the job posting

Procurement Cloud is the key offering from the Oracle Applications Cloud Suite. Procurement Cloud is a fast growing division within Oracle Cloud Applications and have a variety of customers starting from a leading fast-food joint to world's largest furniture maker.

Procurement Cloud Development works on different complex areas starting from a complex search engine to a time critical auctions/bidding process to core business functionalities like bulk order processing, just to name a few.

As a member of our team, you will use the latest technologies, including JDeveloper, ADF, Oracle 12c Database, Oracle SQL, BPEL, Oracle Text, BC4J, web-services, and service oriented architectures (SOA). In addition to gaining this technical experience, you will also be exposed to the business side of the industry. Developers are involved in the entire development cycle, so you will have the chance to take part in activities such as working with the product management team to define the product’s functionality and interacting with customers to resolve issues.

So are you looking to be technically challenged and gain business experience? Do you want to be part of a team of young, enthusiastic developers who know how to work and have fun at the same time? Well look no further. Join us and be the newest member of the Fusion Procurement Development!

Skills/languages::

5-7 years of experience in building Java based Applications. Good programming skills, excellent analytical/logical skills. Able to design a feature from end to end. Can think out of the box, has practical knowledge on the given technologies, can apply logic to solve a technical problem though might not have the background on the same. Should be persistent in his/her efforts. Experience in BPEL, Workflow System, ADF, REST Implementation, AI/ML, Scrum processes is a plus.

Required: Java, OOPS Concepts

Optional: JDBC, XML, JavaScript, SQL, PL/SQL, Unix/Linux, REST, ADF, AI/ML, Scrum

Analyze, design develop, troubleshoot and debug software programs for commercial or end user applications. Writes code, completes programming and performs testing and debugging of applications.

Engineer the Future of AI-Powered Recruitment Applications

About Us:

At PyjamaHR, we're creating recruitment software so intuitive you could use it in your pajamas. We integrate cutting-edge LLMs and Generative AI technologies into practical, powerful applications that are transforming how 525+ companies hire talent. While others are still talking about AI potential, we're shipping AI-powered features that deliver real value. As we scale from Bangalore to the US market, we need exceptional full-stack talent who can turn advanced AI capabilities into elegant, user-friendly experiences.

The Role:

As a Senior Full-Stack Engineer at PyjamaHR, you'll build the applications and interfaces that bring our AI capabilities to life. This isn't about training models—it's about implementing, integrating, and optimizing Generative AI within robust full-stack applications. You'll work across our entire technology ecosystem to create seamless experiences that leverage AI to solve real recruitment challenges. Your code will directly impact how companies discover, evaluate, and hire talent.

What You'll Do:

• Implement AI-Powered Features - Integrate Generative AI capabilities into practical, user-facing applications
• Build End-to-End Solutions - Develop both frontend experiences and backend services that leverage AI capabilities
• Create Scalable Architectures - Design systems that grow with our rapidly expanding user base
• Optimize Performance - Ensure our applications remain responsive even when processing complex AI operations
• Enhance User Experiences - Translate advanced AI capabilities into intuitive, accessible interfaces
• Drive Technical Excellence - Set standards for code quality and engineering practices across the team
• Collaborate Across Functions - Work with product, design, and data teams to deliver cohesive solutions
• Solve Complex Challenges - Apply your technical creativity to the unique problems of AI-powered recruitment

Who We're Looking For:

• 3-5 years of full-stack development experience building production applications
• Experience implementing and integrating Generative AI into web applications
• Expertise with either Django/React or Node.js/React technology stacks
• Strong experience with cloud platforms (Azure preferred, AWS acceptable)
• Proven ability to build performant, scalable web applications
• Excellence in modern JavaScript/TypeScript and frontend development
• Solid understanding of software architecture principles
• Product-minded approach to engineering decisions
• Ability to thrive in fast-paced environments with evolving priorities
• Bachelor's or higher in Computer Science or equivalent practical experience

The Rewards:

• Salary range of ₹30-40 LPA for exceptional talent (with room to negotiate for truly outstanding candidates)
• Equity package with significant growth potential
• Minimal bureaucracy and maximum impact
• Autonomy to make important technical decisions
• The opportunity to shape an industry-leading product
• Collaborative, innovation-focused work environment

Location: Bangalore (Koramangala 8th Block)

This role is perfect for engineers who want to apply their full-stack expertise to implement cutting-edge AI technologies in real-world applications. If you're excited about building the interfaces and systems that make advanced AI accessible and valuable to users, we want to talk to you.

Software Engineer – C++ (3-6 years of experience)

1. Telecom/Volte LTE 2g 3g  Preferred
2. Programming knowledge of multi-threading, sockets, IPCs.
3. Well versed with std and boost libraries.
4. Working knowledge of GNU compilers, optimization techniques on Unix/Linux based systems.
5. Proficient in debugging tools like GDB/Valgrind and profiling tools like oprofile.
6. Knowledge of Diameter (AAA) Stack

• Development experience of communication protocol stacks
• Hands on experience in multi-threaded design techniques and implementation
• Good hands-on experience on data structures and algorithms

• Own and execute consumer acquisition strategies using online marketing tools.
• Drive user engagement and conversions, retention programs, and enhanced community initiatives.
• Create and implement the company's communications strategy to multiple constituencies.
• Build brand and positioning/messaging, determine and implement a strategy for driving brand awareness.
• Manage PR, social media, blogs, and other online campaigns.
• Refine and execute monetization strategy and roadmap.
• As a key member of the Executive Team, make major contributions to overall Company strategy and organizational development (recruitment, culture, etc.).

• 7+ years of experience in product marketing for online consumer product/service, preferably in the social media/community space
• Extremely creative, the out-of-the-box thinker!
• Proven track record in developing and executing successful communications strategies, including ownerships of brand position/messaging and marketing channels (e.g., PR, events, online acquisition, etc.)
• A history of success with multiple user acquisition methods.
• Experience with campaign management.
• Experience with site flow conversion optimization and A/B testing.
• Experience in developing and executing monetization strategies -determining services, packaging, pricing, positioning, and communications.
• A great team player and motivator!
• Strong, clear communication, presentation, and writing skills.
• BA/BS degree; MBA preferred.

Recko Inc. is looking for data engineers to join our kick-ass engineering team. We are looking for smart, dynamic individuals to connect all the pieces of the data ecosystem.

What are we looking for:

1. 3+  years of development experience in at least one of MySQL, Oracle, PostgreSQL or MSSQL and experience in working with Big Data technologies like Big Data frameworks/platforms/data stores like Hadoop, HDFS, Spark, Oozie, Hue, EMR, Scala, Hive, Glue, Kerberos etc.

2. Strong experience setting up data warehouses, data modeling, data wrangling and dataflow architecture on the cloud

3. 2+ experience with public cloud services such as AWS, Azure, or GCP and languages like Java/ Python etc

4. 2+ years of development experience in Amazon Redshift, Google Bigquery or Azure data warehouse platforms preferred

5. Knowledge of statistical analysis tools like R, SAS etc 

6. Familiarity with any data visualization software

7. A growth mindset and passionate about building things from the ground up and most importantly, you should be fun to work with

As a data engineer at Recko, you will:

1. Create and maintain optimal data pipeline architecture,

2. Assemble large, complex data sets that meet functional / non-functional business requirements.

3. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

4. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

5. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

6. Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

7. Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.

8. Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

9. Work with data and analytics experts to strive for greater functionality in our data systems.

About Recko: 

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko: 

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.

Skills sets required:

Roles and Responsibilities:

CTC:  INR 3 - 4 LPA

About the company:

We introduce ourselves as India's fastest growing platform exclusivelyfor manufacturing sector, focused on MSMEs in India and connecting the industry to the expert (consultant) and thus bridging the skill &experience deficit. The resolute initiative was taken by our founderDirector & CEO Mr Arjun N in 2016 (in cc) with a vision to strengthen
the back bone of Indian manufacturing sector. We are proud to have50k+ industries & 5k+ consultant registered with us today.

The market size is humongous and we intend to connect to each nook & cranny of India to address the need of the most inaccessible manufacturing organizations to capture a significant part of the potential market. Our head office is in Bangalore and we intend to open three regional offices this year in Chennai, NCR and Pune to cover the PAN India market.

Job description

Roles and Responsibilities

• Plan, Participate, monitor, follow-up sales & marketing activities as per sales strategy for the allocated customers / location and end customers/ user
• Support and monitor the performance of the team in order to achieve their monthly & annual sales target.
• Experience to manage a team of at least 10-15 members.
• Conduct meetings regularly to ensure open communication and devise an action plan to address issues/concerns raised by the team.
• Undertaking regular one-to-one meetings, team meetings at various levels, training and counselling /coaching sessions for all direct reports.
• Responsible for Lead Generation and completion of team target.
• Demonstrate accountability and ethical behaviour at all times.
• Who has a Knowledge on Cloud Computing will be an Add on Advantage.

Required Candidate Profile

• Extremely organized, highly motivated & target oriented.
• Preferably from BPO/KPO background
• Excellent verbal/written communication and presentation skills.
• Accomplishes organization goals by accepting ownership.
• Willingness to work in night shift.
• Ready to join immediately.

• Understands detailed requirements and demonstrates excellent problem solving skills
• Deep understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
• Excellent programming skills in ROR, Golang, NodeJS, Python or Java
• Strong communication skills
• Strong sense of ownership, drive and ability to deliver results
• 2+ years of experience in product driven organization