Sales Engineer

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

Company Overview-

A venture-backed funded startup valued at 30.5 Million Dollars.

The team co-founders are both IIT-IIM Alumni with a strong professional background and are backed by some of the leading global and Indian funds and entrepreneurs.

Role Overview 

As a  Backend Engineer, you will be working closely with our core team in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology. More than anything, we are looking for engineers that are eager to learn and build a meaningful company. We are a small team and encourage engineers to wear many hats

Responsibilities 

- Design and build highly reliable and performant applications that deliver a great user experience. 

- Own large technical deliverables and execute in a structured manner. - Take accountability for the overall health of the applications you build. - Platform components as libraries, utilities and promote reuse. 

- Be able to conceptualize and develop prototypes quickly 

Skills & Requirements 

▪ Work Experience between 1-3 years in large scale applications with the desire to work in fast-paced startups 

▪ Experience/Knowledge of Node.JS, Express.JS, AWS, MongoDB. 

Role / Designation : Python Developer

Location: Bangalore, India

Skills : Certification: AI900, AZ900 Technical or Key Skills: Primary Skills Python, Flask, Web development. Knowledge on Azure Cloud, Application development, API development

Profile: IT Professional with 6 +years of experience in 

• Hands on experience Python libraries such as Pandas, Numpy , OpenPyxl 

• Hands on experience of Python libraries with multiple document types (excel, csv, pdf and images) 

• Working with huge data sets, data analysis and provide ETL and EDA analysis reports.

 • 5+ years’ experience in any of the programming languages like Python(mandatory), Java and C/C++.

 • Must have experience in Azure Paas, Iaas services like Azure function app, Kubernetes services, storage account, keyvault , etc 

• Experience with DB such as SQL,NoSQL 

• Develop methodologies for the data analysis, data extraction, data transformations, preprocessing of data. 

• Experience in deploying applications, packages in Azure environment. 

• Writing scalable code using Python programming language.

 • Testing and debugging applications.

 • Developing back-end components.

 • Integrating user-facing elements using server-side logic. 

• Excellent problem solving/analytical skills and complex troubleshooting methods.

 • Ability to work through ambiguous situations.

 • Excellent presentation, verbal, and written communication skills. Education: BE/BTech/BSc 

Certification: AI900, AZ900 Technical or Key Skills: Primary Skills Python, Flask, Web development. Knowledge on Azure Cloud, Application development, API development

• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support 
• Ability to develop large scale web/database applications 
• Ability to work on multiple projects with multiple deadlines 
• Ability to communicate clearly with business users and project manager 
• Ability to innovate and provide functional applications with intuitive interfaces 
• Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET 
• Strong in Jquery/javascrpit/CSS/Bootstrap
• Familiarity with architecture styles/APIs (REST, RPC)
• Knowledge of Design/architectural patterns (e.g. MVC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Excellent documentation skills for Technical Documentation.

• Connecting with a minimum of 80 working professionals (prospective students) each day from the leads/database present on lead-squared CRM
• Generating a pool of prospects by identifying the need for upskilling depending on the student’s area of interest
• Helping prospective students with detailed information about the programs offered through phone or video counseling & create a strong pipeline
• Ensure to meet daily deliverables & achieve weekly/monthly enrolment target.

• Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
• creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
• A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns

Requirement

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites

Skill required

• Expertise in creating email & SMS campaigns
• Analytical mindset
• Prior experience with web engage is an added advantage
• Candidates working for B2C or D2C background is mandatory.
• Expertise in retention and retargeting campaigns is an added value.
• Candidates who can join immediately or max 15 days can apply

• Strong Experience on Autosar 4.x BSW modules configuration and development on any one of the below mentioned modules
  • Com stack (COM, CANSM, CANNM)
  • Memory stack (NvM, Fls, Fee)
  • Diagnostic stack (DEM, DCM, FIM)
  • System Services (BswM, EcuM, ComM, OS)
• Knowledge and Experience on AUTOSAR standard, AUTOSAR configuration tools (EB Tresos, Vector Configurator DaVinci, ETAS isolar)
• Excellent programming skill in C language
• knowledge on Requirements Engineering, Traceability and experience using any of the requirement engineering tools – DOORS
• Involvement on RDCT of software development.
• Experience using the measurement/testing tools – CANoe, Trace32, MiniWiggler
• Excellent debugging, analytical, logical and communication skills
• Knowledge/Working Experience in Scripting languages – Python, CAPL.
• knowledge on Quality Management – Automotive SPICE
• Experience working in Agile-Scrum/Kanban development process