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Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies
We are seeking a Operations Intern to assist in streamlining business processes and improving efficiency. This internship provides practical experience in supply chain management, logistics, and business operations.
Key Responsibilities:
- Assist in daily operational tasks and workflow management.
- Monitor and optimize supply chain and logistics processes.
- Coordinate between different departments to ensure smooth operations.
- Help in documentation, reporting, and process improvement initiatives.
- Analyze data to enhance operational efficiency.
Skills Required:
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks efficiently.
- Basic knowledge of operations and supply chain processes.
- Proficiency in MS Office and data analysis tools is a plus.
Benefits:
- Hands-on experience in business operations.
- Exposure to supply chain and workflow management.
- Internship certificate upon completion.
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking, and social media.
2. Calling 65-70 leads every day
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)
7. “Go the extra mile” to drive sales
What are we looking for?
The candidate should have good communication skills. He/She should be able to communicate effectively with the client to generate the lead. The candidate will be given good incentives on generating business for the company.

▪Negotiating with bloggers on social media in text format only;
▫Analyze the bloggers results on projects within our Platform
▪Daily report on the progress of the project
Requirements:
▪Good writing skills (English + local languages)
▫High level of communication skills
▪Self-discipline
▫Stress resistance
▪Desire to grow in digital space
▫Diligence
Work conditions and pay:
▪Free 4 days online training. In a week, we will teach you how to communicate with bloggers competently, help you develop business communication and sales skills;
▫Remote work
▪Rapid professional and career growth;
▫Working with famous bloggers
▪Mobile phone (smartphone) required
▫We have a Pay Per Performance Model which means that you get a fixed payment for each post made by a blogger. Average salary is Rs.15000-30000, effective employees earn from Rs.50000-60000 monthly. There are bonuses and money contests among employees.
Responsibilities:
- Creating content for the company website. For instance, blogs, e-books, product descriptions, and social media.
- Editing and refining current information to make it easier to read.
- To develop original content ideas, collaborate with many departments.
- Continually generating new concepts and working with the team to develop fresh plans of action.
- Work together with other departments to provide a fresh concept for content
- Be prepared to respond to any queries posed by their readers.
- Develop material in accordance with Search Engine Optimization (SEO) criteria and SEO tactics to increase website traffic.
- For the website, conduct research and write interesting, educational SEO content that includes the product, fresh snippets, photographs, videos, short- and long-form essays, etc.
Qualifications:
- Outstanding verbal and written communication abilities.
- Knowledge of effective content tactics for SEO.
- An advantage is knowing digital marketing strategies including SEO, email marketing, and social media.
- Must be capable of carrying out content marketing activities like blogging to promote clients.
- Recognize the industry, and then create content that will help the company fulfill the requirements.
- Define and structure the content development process.
About the Role
Brainstorm digital and grass root strategies to let a billion people know about HelpNow. Your chance to build the 911 of India.
Job Responsibilities:
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Hack influencer & celeb tie-ups, social media trends and comment strategy.
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Tap into Housing societies, Jogging parks, etc. to spread awareness.
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Negotiate ads on billboards, bus stops, metro trains et cetera.
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Work on off-beat marketing ideas worthy of featuring on mad over marketing.
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Drive regular posts on WhatsApp, email and blog posts.
- Execute strategic barter deals and partnerships.
The candidate should have minimum 4 years of experience in:
- Connecting with people of all kinds
- Marketing for a growth stage startup
- Being street smart with a demonstrated history of “hustling"
- Social media activity that unanimously declares you a savage
- Hunger for growth
About Urbanespot
Urbanespot presents brick-and-mortar businesses with the simplest way to understand, engage, and retain customers. It recognises customers walking into a store, restaurant, or hotel, understands their behaviour, and uses this understanding to help businesses target new customers and run campaigns that build loyalty in existing ones. Be it a small café or a chain of restaurants, Urbanespot can help manage their online reputation, build engagement on their social channels, and measure the ROI on their marketing spends in the one way that matters...in-store results.
Why you should consider working with Urbanespot:
If you're motivated by high sales targets, aggressive incentives, and a market full of opportunity, you'd be joining the right company. If you're motivated by all of this, but also feel the need to work in an environment that truly values innovation and the capacity to take ownership, then you'd REALLY be joining the right company.
About the Role : Urbanespot is looking for an INSIDE SALES EXECUTIVE. This would be a B2B role aimed at building a customer base of hospitality businesses for Urbanespot’s product. A person in this role would need to be comfortable building prospect lists and making dozens of calls per day to generate interest in potential prospects and qualify leads.
The role will carry the following responsibilities:
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Identify prospective customers and establish contact with them through outbound cold-calls and emails
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Follow-up with inbound leads to qualify them
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Understand customer needs, identify sales opportunities, and build relationships
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Drive new customer acquisition, while also farming existing customer accounts
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Maintain market information in Urbanespot's CRM systems and generate actionable
reports and insights for the leadership team
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Perform effective online demos to prospects
Location: Location-independent. We are open to candidates from any city in India. The candidate may work from home.
Skills:The role will require someone with specific qualities. The following will be assessed as part of the evaluation process:
• Communication skills - Ability to build a conversation with a prospect, while carefully probing for information that might show a sales opportunity
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Rigor - Ability to make a high number of calls per day to drive conversations while maintaining an up-to-date and error free CRM and timely, actionable reports to the leadership team
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Independence - Ability to learn fast, and take charge of the responsibility to drive growth in the target market
Knowledge:
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B2B sales processes and organisational structures
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Standard CRM usage
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Excel, Powerpoint
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Knowing how to use LinkedIn for Social Selling would be considered a plus
Qualifications:
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Experience and qualifications are not a barrier as long as the required skills and knowledge are displayed.
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A proven inside sales track record, experience conducting market research, and executing list building activities will be considered a major plus.
Points to note:
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At Urbanespot, intelligence and creativity are more important than anything else. Please ensure you understand our company and have been through our website before you apply. Not understanding the domain we work in or our offering before applying will lead to immediate disqualification.
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We hope you're excited by travel, because the role may involve some sales and training related traveling.
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You will need to have a smartphone, a laptop, and boundless positive energy.
We at Uno Finance are looking for Rockstar Sales Associates who would help us solve one of the biggest problems of our country – Medical Financing. You will help us develop end-to-end relationships with new and existing customers and increase our volume of business. You will join a dynamic and fast-paced environment and work with cross-functional teams to analyze the key pillars of Lending – intention to repay and the capacity to repay as utmost important criterion for approval of loans.
Key Responsibilities:
- Willing to familiarize yourself with the company’s vision and mission, seeking to accomplish set goals and objectives.
- Identifying new business opportunities
- Cultivating strong Relationships with new clients, while maintaining existing client relationships.
- Promote Company’s Products.
- Increase Volume of Sales and meet the targets given on monthly basis.
- Coordinate marketing and networking Events.
- Conduct Market Research and Identifying Potential Clients.
- Working closely with staff across departments to implement growth strategies.
Requirements:
- 12th Pass/Bachelor’s Degree in any field having prior experience of 0-1 year in Sales.
- Excellent Verbal Communication Skills.
- Friendly and Personable demeanor.
- Ability to handle multiple projects simultaneously and work under pressure.


