11+ Pydev Jobs in Bangalore (Bengaluru) | Pydev Job openings in Bangalore (Bengaluru)

Role & Responsibilities

Vendor Management & Negotiation: Manage vendor relationships, negotiate local rates to meet cost-per-unit targets, and ensure timely delivery of products.

Inventory Monitoring: Track stock levels, share daily reports on low inventory, and ensure minimum order quantities (MOQ) are met.

Purchase Order Coordination: Map/unmap products, raise POs with desired vendors, and monitor negative margins at product level.

Cross-functional Collaboration: Meet regularly with the Business Operations and Growth teams to align on stock availability, sales plans, and product launches.

Payment & Delivery Follow-up: Coordinate with Finance on vendor payments to avoid delays, and ensure smooth vehicle offloading at Distribution Centers (DC).

Vendor Sourcing: Identify and onboard alternate vendors to maintain product availability and address supply gaps.

Stock Management: Monitor put-away status of inventory, manage slow-moving stock, and support sales strategies for excess inventory.

Reporting & Analysis: Provide regular performance updates, including benchmarking new products, sales plans, and launch strategies.

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with on-site shift

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Senior React JS Developer

Responsibilities:

Translate Business requirements into Technical Requirements and conceptualize solution by breaking it up into logical units of work.

Plan and execute product roadmap with product manager and other stakeholders.

Develop and implement integration solution with high quality, exception handling and low maintenance in accordance with the project timeline, adherence to global standards/principles, design standards

Provide support and documentation to assist in sustaining the project during the transition to production by working closely with production support team during production release and troubleshooting production issues

Responsible for effectively communicating the plan, status and updates to stakeholders and scrum team

Proactively raise issues to Product Owner and Scrum leads when necessary

Independently assess and represent development team - covering all aspects of technical feasibility, complexity and timelines during project / program review meetings.

Lead , manage , mentor team of developers.

Design and build new features, simplify existing services, and scale our systems as we rapidly grow and evolve

Create reusable patterns that improve the consistency of the codebase

Collaborate with your engineering teammates through planning, pairing, testing, reviewing and delivery of the features that you build

Work with the product team to translate powerful ideas into everyday business value

Write sustainable, testable, high-quality, high-performance code

What Makes You a Great Fit

6+ years of relevant front-end development experience writing modular / reusable / Object Oriented / functional Javascript code.

At least 5 years of working experience on React JS framework

Firm grasp of JavaScript (or Typescript) and its nuances, including ES6+ syntax

Strong expertise with HTML5, CSS3  (with media queries) and writing cross-browser compatible code

Grid system understanding

CSS preprocessor experience (SASS or LESS), Responsive design, Accessibility

Familiarity with code versioning tool like GitHub.

Experience with RESTful services

A strong, demonstrable portfolio of past web applications including websites.

Self-motivated, fast learner with attention to detail and quality

Excellent diagnostic, troubleshooting, and communication skills

Required Skills:

6+ Years of experience

Should be able to work independently and must be hands on in development.

Should be able to take a problem and produce an architectural pattern plus a proof of concept utilising best practices when it comes to developing enterprise integration software.

Should have excellent analytical and problem solving skills.

Strong proficiency with Spring Boot, Microservices, Spring MVC, Coding and Spring Integration.

Knowledge of enterprise integration patterns and asynchronous messaging patterns is required.

Experience with working with process modelling software is a nice to have.

Experience in working with rule based systems is a nice to have.

Strong fundamentals in object oriented programming is a must have.

Experience in working with at least one relational and one no sql database is preferred.

Strong experience in working and designing message structures using xml and json.

Strong knowledge of SDLC Lifecycle Process and Agile Methodology.

Experience in BPMN would be added advantage.

Experience in working with security protocol (e.g. TLS, OAuth) and understands security in development.

Experience with containerization using Docker, orchestration using Kubernetes, Continuous Integration/Delivery tools - Jenkins, Maven, GIT.

Experience in Messaging with MQ based Messaging Systems.

Communication:

Should be able to communicate effectively with product team members, clients and stakeholders.

Clarifies and communicates product objectives and problem solving.

Responsibilities

• Understand existing business operations tool used by customer support and business teams.
• Work with Engineering Manager to upgrade the system to improve system stability and response times.
• Independently lead design and implement new features as per business requirements provided by Product Management team.
• Develop elegant, modular and maintainable solutions. Document all design, operations steps for knowledge sharing purposes.
• Guide junior team members on feature implementation and provide relevant training on existing modules.

Must-know Technologies

• Java EE
• Java Server Facelets (JSF)
• Java Persistence API (JPA), Hibernate
• SQL
• HTML, CSS, JavaScript
• Payara/GlassFish/similar application server environments

Preferred Skills

• 2-8 years of overall experience in software design and development.
• Ability to analyze existing application, implement new features and re-architect the application in case of inefficiencies.
• Strong object-oriented skills and ability to apply design patterns.
• Experience mentoring junior engineers on development, code review, project planning.

• Developing front-end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as React(mandatory/preferred), Angular JS, and Amber.
• Proficiency with server-side languages such as Node.js(mandatory/preferred), Java, PHP.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, analytics, and mobile technology. MTX’s very own Artificial Intelligence platform MavQ, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Develop end to end Salesforce solutions using Force.com APEX Class, Triggers, Visualforce pages, components etc.
• Play a technical role in evaluating new CRM technologies/add-ons and develops plans for their implementation into Salesforce org.
• Provide technical support for existing custom APEX code being used on the Force.com platform
• Integrate applications with salesforce leveraging SOAP/REST based solutions
• Train other development resources on Salesforce development practices
• Maintain alignment with Salesforce development best practices
• Build future integration points between Salesforce and Custom Applications

What you will bring:

• 2-4 years of experience in salesforce
• Extensive experience in Visualforce, Apex Classes/Controllers, Apex Triggers development experience, web services development and or experience with Salesforce API, Metadata and other APIs (REST, SOAP).
• Experience in developing Salesforce Lightning components like Lightning App Builder, Lightning Web Components and Lightning (Aura) Components.
• Hands on experience with Web services and integration
• Strong communication skills -- both verbal and written
• Experience creating Workflow, process builder and Approval process
• Experience with developing data models within Salesforce
• Understanding of UX and UI design principles
• Experience with interacting with external systems via Salesforce callout
• Good experience of SOQL (Salesforce Object Query Language) and SOSL (Salesforce Object Search Language)
• Functional knowledge of Salesforce Sales, Services & community modules
• Should have exposure to version control and continuous integration via bitbucket or Github

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation
• Personal Accident Policy (Disability Insurance) 

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer.
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

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