SAP Hybris

Job Title: Team Leader – Outbound Sales

Process: IDFC First Bank

Openings: 10

Location: Thane

Job Description:

We are hiring experienced Team Leaders for the IDFC First Bank outbound sales process. The candidate will be responsible for managing a team of telecallers, driving sales performance, and ensuring daily targets are met.

Key Responsibilities:

Handle and manage an outbound sales team

Guide and motivate agents to achieve targets

Monitor daily performance and call quality

Ensure productivity and target achievement

Report daily MIS and team performance

Requirements:

Minimum 6 months to 1 year experience as a Team Leader

Experience in outbound sales process (any sales background acceptable)

Strong team-handling and leadership skills

Good communication and coordination skills

Immediate joiners preferred

Salary:

₹25,000 to ₹28,000 in-hand per month

Job Description for Live Medical Scribe

Job Profile

• Position: Live Medical Scribe
• Location: Mohali, Punjab
• Job Mode and Type: On-site, Full-time
• Shift Timings: Night Shift ( US Time Zones)
• Salary: Competitive, commensurate with experience
• Notice Period: Immediate Joiners Preferred

Job Responsibilities

• Accompany physicians virtually in real time during patient visits to document patient-provider interactions directly into the Electronic Health Record (EHR)
• Record dictated patient history, physical examination, review of systems, and other relevant medical information during live encounters
• Update and maintain accurate patient health records, including lab results, imaging, and follow-up documentation
• Prepare and assemble medical record documentation/charts for physicians prior to and during patient appointments
• Ensure all documentation is complete, accurate, and compliant with HIPAA and healthcare facility policies
• Monitor and document test results, referrals, and follow-up instructions as directed by the provider
• Facilitate real-time communication between provider and patient, ensuring all notes and orders are accurately captured
• Support providers in improving workflow efficiency and reducing administrative burden
• No transcription of recorded audio; all documentation is performed live during patient encounters
• Perform additional clerical and administrative duties as assigned to support provider productivity

Eligibility Criteria

• Minimum 3 years of experience in live medical scribing (not transcription or recorded scribing)
• Excellent English communication skills; US accent preferred
• Fast and accurate typing skills (60+ words per minute preferred)
• Proficiency with EHR systems (e.g., Epic, Cerner, Allscripts) and medical documentation software
• Strong knowledge of medical terminology and clinical workflow
• Ability to multitask and work efficiently in a fast-paced, live clinical environment
• Understanding of HIPAA and patient confidentiality regulations
• Bachelor’s degree in health sciences, pre-med, life sciences, or related field preferred

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

About Us:

At Prodioslabs, we are committed to pushing the boundaries of innovation and technology. We're on a mission to deliver cutting-edge software solutions and need a Technical Manager who can lead our team towards excellence.

Key Responsibilities:

As a Technical Manager, you will play a crucial role in our development team. Your responsibilities will include:

1. Team Leadership: Lead, mentor, and inspire a team of skilled developers. Set clear expectations and foster a collaborative and high-performance culture.
2. Technical Solutions: Provide technical guidance, oversee project architecture, and ensure the team delivers high-quality solutions.
3. Task Assignment: Assign tasks and projects to team members, ensuring that work is evenly distributed and aligned with project goals.
4. DevOps Expertise: Utilize your DevOps knowledge, including Docker, to streamline the development process, enhance deployment, and maintain a robust CI/CD pipeline.
5. Problem Solving: Act as a technical troubleshooter, addressing challenges and bottlenecks promptly and efficiently.

Qualifications:

To excel in this role, you should possess the following qualifications:

1. Strong expertise in React.js, Node.js, and MongoDB.
2. Proven experience in technical leadership and project management.
3. Excellent communication skills to interact effectively with cross-functional teams.
4. DevOps knowledge, including experience with Docker and CI/CD pipelines.
5. A passion for staying updated with the latest technology trends.

• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.

• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.

• To prospect new clients by fixing appointments, presenting company credentials, taking briefs, developing proposals.
• Researching markets to identify opportunities for events.
• Conceptualization of new ideas/themes on client requirement
• Designing Project Presentation for client pitching (in coordination with CS Manager)
• Developing Project Quotations in sync with the Production manager
• Coordination with the creative team for creative development for proposed or ongoing projects. Further achieving client approvals on it.