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Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Job Description

We are looking for a dynamic and results-driven Pre-Sales Consultant – Audio-Visual Solutions to join our growing team. The role involves designing and proposing end-to-end AV solutions for enterprise offices, boardrooms, auditoriums, training rooms, and large-scale AV deployments. You will work closely with the sales team and clients to deliver technically sound, value-driven AV solutions tailored to customer requirements.

Responsibilities:

● Customer Engagement and Solution Design:

○ Act as a trusted AV advisor to customers, understanding their business needs and AV requirements.

○ Design and propose AV solutions (including video conferencing, projection/display, control systems, speakers, microphones, DSPs, etc.) tailored to customer environments

○ Deliver technical presentations and live demonstrations of AV setups

○ Confidently attend virtual and in-person meetings with domestic and international clients

● Requirements Gathering and BOQ Preparation:

○ Gather AV-related requirements from clients for boardrooms, training rooms, huddle spaces, NOCs, and large venues

○ Translate technical needs into AV designs and create accurate BOQs

○ Prepare accurate and comprehensive Bills of Quantities (BOQs) based on project requirements.

○ Should be capable of generating BOQs from PDFs, AV drawings, or customer briefs

● Technical Expertise and Product Knowledge:

○ Strong knowledge of AV systems including video conferencing, control systems, signal routing, displays, speakers, mics, amplifiers, and integration.

○ Familiarity with OEMs like Crestron, Extron, Biamp, Cisco, Logitech, Shure, Poly, and others

○ Stay updated with AV industry trends and best practices

○ Must be technically very sound and know industry best practices and standards.

○ Provide technical support to the sales team during the entire sales cycle

● Sales Support and Collaboration:

○ Work with the sales team to strategize, plan, and win AV projects

○ Assist in preparing responses to RFPs, technical proposals, and client presentations

○ Collaborate with OEMs and system integrators to build winning solutions

● Certifications and Training:

○ Maintain relevant AV certifications and attend OEM training Should have valid OEM certifications.

○ Continuously upgrade knowledge through training and development programs

● Documentation and Design:

○ Create comprehensive documentation including AV schematics, layouts, and solution architecture

○ Proficiency in AutoCAD or Visio for AV design is preferred

● Travel and Customer Interaction:

○ Willing to travel at short notice to customer locations for meetings, site surveys, or workshops

○ Interface with architects, consultants, PMCs, and end clients

○ Attend industry trade shows, AV events, and conferences

Qualifications:

● Excellent organizational, time-management, and multitasking skills

● Strong written and verbal English communication skills

● High attention to detail and technical accuracy

● Ability to work independently and in cross-functional teams

● Strong analytical and problem-solving mindset

● Capable of handling fast-paced environments and tight deadlines

Job Description

• Experience: 2-7 years
• Location: Delhi
• Industry: Recruitment/Staffing
• Salary Best in The Industry with Fixed Salary and Incentives.
• Other Perks: PF + Medical Insurance + Accidental Insurance etc.

Job Role:

• Recruitment for Middle and Top-Level Positions only permanent Hiring.
• Sourcing the Candidates through Job Portals, Headhunting, Social Networking, reference etc. in the stipulated time frame
• Contact eligible candidates for interviews & follow-ups.
• Making Recruitment Strategies
• Handling Recruitment Life Cycle
• Experience in Team Creation/Handling would be an added advantage.
• Mapping target companies and competitors.
• Team handling role for Leads and above
• Client Management

Desired Candidate Profile:

• Should have experience in handling mid and senior-level IT or NON-IT mandates.
• Must be proficient in using job portals like Naukri, LinkedIn.
• Preferring candidates with excellent communication skills
• Minimum 1 year of experience from a consultancy background

• Previous working experience as a Python Web Developer for min 2 years.

• Hands-on experience with Django, Flask, or other Python frameworks.

• Experience with Design implementation of objects and data models.

• Working knowledge in JavaScript, HTML5, CSS3.

• Understanding of CI/CD practices.

• Familiarity with some ORM (Object Relational Mapper) libraries.

• Proficient understanding of code versioning tools such as Git, Mercurial, or SVN.

• Hands-on experience with complex scripts in Python to capture business logic and automate system management tasks.

Duties and responsibilities:

• Design and defining architecture of complex web applications and microservices.
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant, and efficient systems

Requirements and Qualifications:

• Previous working experience as a MEAN Stack Developer for 3 years
• BSc/B.tech degree in Computer Science or similar relevant field 
• In-depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands-on experience with JavaScript Development on both client and server-side
• Experience with modern frameworks and design patterns, minimum one-year experience with MEAN stack paradigm
• Knowledge of the following will be considered as an advantage:
• Consumer Web Development Experience for High-Traffic, Public Facing web applications
• Experience with cloud technologies like AWS or google cloud is also a plus
• Creating secure RESTful-based web services in Node js and Express and MongoDB.
• Continuous integration (Jenkins/Hudson) and version control (SVN, Git)